Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

xp with ice virus even in safe mode


  • Please log in to reply
7 replies to this topic

#1 a69ssnova

a69ssnova

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:06:45 PM

Posted 19 March 2013 - 08:54 AM

hello this board has great info and you guessed it i am a newbe so go easy on me....lol

i am trying to help my boss fix his computer and the virus has taken over even in safe mode can anyone help me?


Edited by hamluis, 19 March 2013 - 09:00 AM.
Moved from XP to Am I Infected - Hamluis.


BC AdBot (Login to Remove)

 


#2 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,490 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:06:45 PM

Posted 19 March 2013 - 09:15 AM

Welcome to the board:

Does this XP unit boot to the desktop in safe or normal Mode?

 

If so hat is happening, Popups ,redirected  pages, extremely slow...../


How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 a69ssnova

a69ssnova
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:06:45 PM

Posted 19 March 2013 - 03:06 PM

yes opens to desktop for a second in both modes then the virus takes over before i can do anything



#4 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,490 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:06:45 PM

Posted 19 March 2013 - 08:41 PM

Do you have a flash drive or CD drive.. You can try downloading these installing them onto the infected machine or run them off the drive.

 

Please download Rkill by Grinler and save it to your desktop.[url="http://download.bleepingcomputer.com/grinler/rkill.com"%5D%5Bcolor="blue"]Link 1[/color][/url]
[url="http://download.bleepingcomputer.com/grinler/rkill.exe"%5D%5Bcolor="blue"]Link 2[/color][/url]


  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and [url="http://vistasupport.mvps.org/run_as_administrator.htm"%5D%5Bcolor="blue"]Run As Administrator[/color][/url].
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.

Do not reboot the computer, you will need to run the application again.

 

 

 

Please Download TDSSkiller
Launch it.
Click on change parameters-Select TDLFS file system
Click on "Scan".
Please post the LOG report(log file should be in your C drive)
 
Do not change the default options on scan results.

 

 

 

Please download [b][url=http://www.malwarebytes.org/products/malwarebytes_free]Malwarebytes Anti-Malware[/url][/b] mbamicontw5.gif and save it to your desktop. [list] [*][b][color=red]Important!![/color][/b] When you save the mbam-setup file, rename it to something random (such as 123abc.exe) [b]before[/b] beginning the download.[/*] [*]Double-click on the renamed file to install, then follow these for doing a Quick Scan in normal mode. [/*] [*]Don't forget to check for database definition updates through the program's interface (preferable method) before scanning.[/*] [*]If you cannot update Malwarebytes or use the Internet to download any files to the infected computer, manually update the database by following the instructions in .[/*][/list] Malwarebytes may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily or permit them to allow the changes.

  • After completing the scan, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab .
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
  • Exit Malwarebytes when done.

Note: If Malwarebytes encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes from removing all the malware. -- Some types of malware will target Malwarebytes and other security tools to keep them from running properly. If that's the case, use and follow the onscreen instructions. The Chameleon folder can be accessed by opening the program folder for Malwarebytes Anti-Malware (normally C:\Program Files\Malwarebytes' Anti-Malware or C:\Program Files (x86)\Malwarebytes' Anti-Malware).


Edited by boopme, 19 March 2013 - 08:42 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 a69ssnova

a69ssnova
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:06:45 PM

Posted 19 March 2013 - 09:45 PM

i will try that in the morning but i cant even load anything on the machine before the virus takes over can i start it by command prompts?



#6 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,490 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:06:45 PM

Posted 19 March 2013 - 09:56 PM

I think we will need a different approach.. I will ask someone to look here. You will need access to another PC and one of those drive.


How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 a69ssnova

a69ssnova
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:06:45 PM

Posted 19 March 2013 - 10:22 PM

i do have my laptop with internet acess so i can down load to a flash drive. thanks



#8 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 61,316 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:01:45 AM

Posted 23 March 2013 - 04:40 PM

Hello, and sorry for the delay. :)

 

Have you tried Safe mode with Command prompt, does that have the same problem. What can you still do when the virus takes over on the desktop?


regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users