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Please help with the weirdest connection problem I've ever seen...


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#1 cjschultz1980

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Posted 18 March 2013 - 05:59 PM

Hopefully someone here has heard of this or can figure it out. My dad just recently had WOW! come and install Ultra Tv with wifi routing, and my laptop will not connect to it, or will not stay connected to it depending on some weird factor I haven't pinpointed. 

 

I can connect to any other wifi, and every other device in the home will connect to the WOW! wifi, but when I try to connect my laptop to it one of three things happens: I cannot connect at all, I can connect with no alert exclamation point over the connection icon on the taskbar but it will not go to any website and still acts as if I'm not connected, or I can connect for just a few seconds or minutes but the connection will drop again. The exception is last saturday when the laptop connected and stayed connected for a few hours before it dropped it completely again. 

 

My laptop is a Dell Latitude d630, and I'm running windows 7. The router is an Arris Whole Home Solution. 

 

Here is a list of the things I've tried that didn't work:

 

Ran Windows diagnostic on the network and it told me several things including: reset the adapter, the dns couldn't be resolved, the ip configuration was not correct, reset the router. It just kept repeating these solutions in random order and after trying to let windows fix it a hundred times I came to the conclusion that it was never going to be helpful.

 

Tried to connect in different locations throughout the house, even directly next to the router, and moved the router around as well in case something was blocking the signal.

Unplugged the router and waited, plugged it back in.

Hard reset the router with a pin in the hole on the back.

Reset my adapter several times.

Restarted the laptop.

Removed password and tried to connect with no security.

Flushed the dns.

Release/renewed the ip.

Reset Winsock.

Inserted the networking addresses manually.

Had windows automatically retrieve the addresses.

Disabled bluetooth.

Uninstalled bluetooth.

Updated the wifi adapter drivers (They were already up to date).

Uninstalled the wifi adapter and reinstalled it.

Deleted all wifi connections from "Manage wireless connections" page and then tried to setup the connection again.

Disconnected other devices using the wifi signal in case there was just too many using it at one time. 

Ran virus scanners (computer was clean).

Ran Hijackthis (Just in case the other scans were wrong).

Uninstalled all Virus scanners and disabled Firewall to make sure there was no conflict there.

 

I am now at a loss as to the next step. Thank you so much for taking the time to read this. 


Edited by hamluis, 21 March 2013 - 10:13 AM.
Moved from Win 7 to Networking - Hamluis.


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#2 cjschultz1980

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Posted 18 March 2013 - 06:48 PM

Here is the ipconfig/all log when I have limited access through this connection in case it helps:

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : 002-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : wowway.com

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Contro
r
   Physical Address. . . . . . . . . : 00-1C-23-10-7B-CB
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . : wowway.com
   Description . . . . . . . . . . . : Intel® PRO/Wireless 3945ABG Network
nection
   Physical Address. . . . . . . . . : 00-1B-77-C2-79-B0
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv4 Address. . . . . . . . . . . : 192.168.0.8(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Monday, March 18, 2013 7:40:31 PM
   Lease Expires . . . . . . . . . . : Monday, March 18, 2013 8:40:34 PM
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DNS Servers . . . . . . . . . . . : 64.233.222.2
                                       64.233.222.7
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Bluetooth Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Networ
   Physical Address. . . . . . . . . : 00-1A-6B-C5-31-AE
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{059B0504-B85D-4A1D-95F9-77F8C05AF6C5}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{20F9ABB1-2850-4F77-9266-F8657C09D206}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.wowway.com:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : wowway.com
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes



#3 chrisd87

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Posted 19 March 2013 - 08:00 AM

I've never used WOW before, but have you tried hard-wiring the laptop into the wireless router? See if it'll work on a physical connection to the router? Also have you looked at the other devices settings, to see if there is anything different on there than whats on your laptop?


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#4 cjschultz1980

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Posted 20 March 2013 - 04:07 PM

Yes, it does work when it's "hard wired" to the router, and I checked settings on other devices, everything matches as far as numbers. I don't know what other settings I should be checking though.



#5 Chris Cosgrove

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Posted 21 March 2013 - 07:16 PM

Hi,

 

My namesake, No. 87, asked the question I was going to ask and you have answered it - it works on a direct ethernet connection. Since you say that every other piece of equipment in your house connects by wi-fi, the possibility remains that it is the wi-fi unit in your laptop that has failed. I have had this happen to me, and it can drive you to distraction. The check is quite easy - plug a wireless dongle into a USB port and see if you can connect with that. If you can, then the built-in wi-fi unit has failed. One on my wife's old laptop tested perfect, showed no errors, but only worked in one direction, and it is still happily working on the internet with a USB dongle.

 

Chris Cosgrove


I am going to be away until about the 22nd October. Time on-line will be reduced and my internet access may be limited. PMs may not be replied to as quickly as normal !


#6 cjschultz1980

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Posted 23 March 2013 - 10:34 AM

Well, it appears that my problem just magically corrected itself. No problems connecting in two days. Hmm, I just don't know. 






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