Hopefully someone here has heard of this or can figure it out. My dad just recently had WOW! come and install Ultra Tv with wifi routing, and my laptop will not connect to it, or will not stay connected to it depending on some weird factor I haven't pinpointed.
I can connect to any other wifi, and every other device in the home will connect to the WOW! wifi, but when I try to connect my laptop to it one of three things happens: I cannot connect at all, I can connect with no alert exclamation point over the connection icon on the taskbar but it will not go to any website and still acts as if I'm not connected, or I can connect for just a few seconds or minutes but the connection will drop again. The exception is last saturday when the laptop connected and stayed connected for a few hours before it dropped it completely again.
My laptop is a Dell Latitude d630, and I'm running windows 7. The router is an Arris Whole Home Solution.
Here is a list of the things I've tried that didn't work:
Ran Windows diagnostic on the network and it told me several things including: reset the adapter, the dns couldn't be resolved, the ip configuration was not correct, reset the router. It just kept repeating these solutions in random order and after trying to let windows fix it a hundred times I came to the conclusion that it was never going to be helpful.
Tried to connect in different locations throughout the house, even directly next to the router, and moved the router around as well in case something was blocking the signal.
Unplugged the router and waited, plugged it back in.
Hard reset the router with a pin in the hole on the back.
Reset my adapter several times.
Restarted the laptop.
Removed password and tried to connect with no security.
Flushed the dns.
Release/renewed the ip.
Inserted the networking addresses manually.
Had windows automatically retrieve the addresses.
Updated the wifi adapter drivers (They were already up to date).
Uninstalled the wifi adapter and reinstalled it.
Deleted all wifi connections from "Manage wireless connections" page and then tried to setup the connection again.
Disconnected other devices using the wifi signal in case there was just too many using it at one time.
Ran virus scanners (computer was clean).
Ran Hijackthis (Just in case the other scans were wrong).
Uninstalled all Virus scanners and disabled Firewall to make sure there was no conflict there.
I am now at a loss as to the next step. Thank you so much for taking the time to read this.
Edited by hamluis, 21 March 2013 - 10:13 AM.
Moved from Win 7 to Networking - Hamluis.