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Computer Shuts Down


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#1 zoomy123

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Posted 18 March 2013 - 04:51 PM

I have a laptop: Toshiba Satellite L645D-S4036, and I'm running Windows 7 Home Premium 64-bit Service Pack 1. The problem I'm experiencing is that my computer won't run in normal mode; it only works in safe mode. Whenever I try to boot in normal mode, the computer completely shuts off. There's no error message, no bsod, the computer just shuts off. Within approximately 30 seconds after loggin in, the computer completely shuts off.
 
Thanks for any help you can provide.

Edited by hamluis, 19 March 2013 - 03:42 PM.
Moved to Am I Infected from Win 7 - Hamluis.


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#2 hamluis

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Posted 19 March 2013 - 11:09 AM

See if you can do the following in safe mode: 

 

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 .  Post the link along with the Minitoolbox data requested above in your next post.

 

Louis



#3 zoomy123

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Posted 19 March 2013 - 02:01 PM

See if you can do the following in safe mode: 

 

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 .  Post the link along with the Minitoolbox data requested above in your next post.

 

Louis

 

Thanks for your help.

 

I tried to run Speccy but it crashed twice. Here is the error message: "CPU dll init failed (error 2)! Some information will not be displayed." After this error message Speccy would completely crash.

 

 

Here's the information from MiniToolBox

 

 

MiniToolBox by Farbar  Version:05-03-2013
Ran by amckinne (administrator) on 19-03-2013 at 14:34:15
Running from "C:\Users\amckinne\Desktop"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Network
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (03/18/2013 08:15:48 PM) (Source: PerfNet) (User: )
Description: 
 
Error: (03/18/2013 08:09:48 PM) (Source: PerfNet) (User: )
Description: 
 
Error: (03/18/2013 08:07:42 PM) (Source: PerfNet) (User: )
Description: 
 
Error: (03/18/2013 03:45:22 PM) (Source: PerfNet) (User: )
Description: 
 
Error: (03/18/2013 03:39:22 PM) (Source: PerfNet) (User: )
Description: 
 
Error: (03/18/2013 03:37:16 PM) (Source: PerfNet) (User: )
Description: 
 
Error: (03/17/2013 05:01:55 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\windows\system32\msiexec.exe /V; Description = Removed ATI Catalyst Install Manager; Error = 0x8007043c).
 
Error: (03/17/2013 05:01:55 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\windows\system32\msiexec.exe /V; Description = Removed ATI Catalyst Install Manager; Error = 0x8007043c).
 
Error: (03/17/2013 03:56:02 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance counter name string value in the registry is not formatted correctly. The malformed string is 18266. The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.
 
Error: (03/17/2013 03:55:58 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.
 
 
System errors:
=============
Error: (03/19/2013 01:36:28 AM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
 
New Signature Version: 
 
Previous Signature Version: 1.145.1912.0
 
Update Source: %NT AUTHORITY59
 
Update Stage: 4.2.0223.00
 
Source Path: 4.2.0223.01
 
Signature Type: %NT AUTHORITY602
 
Update Type: %NT AUTHORITY604
 
User: NT AUTHORITY\SYSTEM
 
Current Engine Version: %NT AUTHORITY605
 
Previous Engine Version: %NT AUTHORITY606
 
Error code: %NT AUTHORITY607
 
Error description: %NT AUTHORITY608
 
Error: (03/19/2013 01:36:28 AM) (Source: DCOM) (User: )
Description: 1084wuauserv{E60687F7-01A1-40AA-86AC-DB1CBF673334}
 
Error: (03/19/2013 01:28:12 AM) (Source: DCOM) (User: )
Description: 1084wuauserv{E60687F7-01A1-40AA-86AC-DB1CBF673334}
 
Error: (03/19/2013 01:26:46 AM) (Source: DCOM) (User: )
Description: 1084WSearch{9E175B6D-F52A-11D8-B9A5-505054503030}
 
Error: (03/19/2013 01:26:45 AM) (Source: DCOM) (User: )
Description: 1084WSearch{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
 
Error: (03/19/2013 01:26:37 AM) (Source: DCOM) (User: )
Description: 1084EventSystem{1BE1F766-5536-11D1-B726-00C04FB926AF}
 
Error: (03/19/2013 01:26:33 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (03/19/2013 01:26:33 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (03/19/2013 01:26:31 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (03/19/2013 01:26:31 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
 
Microsoft Office Sessions:
=========================
 
=========================== Installed Programs ============================
 
 Update for Microsoft Office 2007 (KB2508958)
Ad-Aware Browsing Protection (Version: 0.9.0.2)
Adobe Flash Player 11 ActiveX (Version: 11.6.602.171)
Adobe Flash Player 11 Plugin (Version: 11.6.602.171)
Adobe Reader XI (11.0.02) (Version: 11.0.02)
Amazon Kindle For PC
Amazon Links (Version: 2.02)
Any Video Converter 3.5.8
Apple Application Support (Version: 2.3)
Apple Mobile Device Support (Version: 5.1.1.4)
Apple Software Update (Version: 2.1.3.127)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (Version: 1.0.0.26)
BitTorrent (Version: 7.6.1)
Bonjour (Version: 3.0.0.10)
CameraHelperMsi (Version: 13.31.1038.0)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Core Implementation (Version: 2010.0315.1050.17562)
Catalyst Control Center Graphics Full Existing (Version: 2010.0315.1050.17562)
Catalyst Control Center Graphics Full New (Version: 2010.0315.1050.17562)
Catalyst Control Center Graphics Light (Version: 2010.0315.1050.17562)
Catalyst Control Center Graphics Previews Common (Version: 2010.0315.1050.17562)
Catalyst Control Center Graphics Previews Vista (Version: 2010.0315.1050.17562)
Catalyst Control Center InstallProxy (Version: 2010.0315.1050.17562)
Catalyst Control Center Localization All (Version: 2010.0315.1050.17562)
CCC Help Chinese Standard (Version: 2010.0315.1049.17562)
CCC Help Chinese Traditional (Version: 2010.0315.1049.17562)
CCC Help Czech (Version: 2010.0315.1049.17562)
CCC Help Danish (Version: 2010.0315.1049.17562)
CCC Help Dutch (Version: 2010.0315.1049.17562)
CCC Help English (Version: 2010.0315.1049.17562)
CCC Help Finnish (Version: 2010.0315.1049.17562)
CCC Help French (Version: 2010.0315.1049.17562)
CCC Help German (Version: 2010.0315.1049.17562)
CCC Help Greek (Version: 2010.0315.1049.17562)
CCC Help Hungarian (Version: 2010.0315.1049.17562)
CCC Help Italian (Version: 2010.0315.1049.17562)
CCC Help Japanese (Version: 2010.0315.1049.17562)
CCC Help Korean (Version: 2010.0315.1049.17562)
CCC Help Norwegian (Version: 2010.0315.1049.17562)
CCC Help Polish (Version: 2010.0315.1049.17562)
CCC Help Portuguese (Version: 2010.0315.1049.17562)
CCC Help Russian (Version: 2010.0315.1049.17562)
CCC Help Spanish (Version: 2010.0315.1049.17562)
CCC Help Swedish (Version: 2010.0315.1049.17562)
CCC Help Thai (Version: 2010.0315.1049.17562)
CCC Help Turkish (Version: 2010.0315.1049.17562)
ccc-core-static (Version: 2010.0315.1050.17562)
ccc-utility64 (Version: 2010.0315.1050.17562)
CCleaner (Version: 3.28)
Cisco EAP-FAST Module (Version: 2.2.14)
Cisco LEAP Module (Version: 1.0.19)
Cisco PEAP Module (Version: 1.1.6)
Combined Community Codec Pack 2011-11-11 (Version: 2011.11.11.0)
COMODO Internet Security (Version: 5.9.23139.2195)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Conexant HD Audio (Version: 4.112.0.61)
Driver Sweeper version 3.2.0 (Version: 3.2.0)
erLT (Version: 1.20.138.34)
FileZilla Client 3.6.0.2 (Version: 3.6.0.2)
Free AVI Video Converter version 5.0.21.1212 (Version: 5.0.21.1212)
Free Download Manager 3.0
Free YouTube Download version 3.1.42.1212 (Version: 3.1.42.1212)
Free YouTube to MP3 Converter version 3.11.33.1005 (Version: 3.11.33.1005)
GeekBuddy (Version: 4.5.48)
GIMP 2.6.11 (Version: 2.6.11)
Google Chrome (Version: 25.0.1364.152)
Google Talk (remove only)
Google Talk Plugin (Version: 3.15.2.12038)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.4.3607.2246)
Google Update Helper (Version: 1.3.21.135)
Grandmaster Chess
Gyazo 1.0
HiJackThis (Version: 1.0.0)
iTunes (Version: 10.6.0.40)
Java 7 Update 17 (Version: 7.0.170)
Java Auto Updater (Version: 2.1.9.0)
Java™ 6 Update 41 (Version: 6.0.410)
JavaFX 2.1.1 (Version: 2.1.1)
Junk Mail filter update (Version: 14.0.8089.726)
K-Lite Codec Pack 8.7.0 (Basic) (Version: 8.7.0)
Logitech Webcam Software (Version: 2.30)
LWS Facebook (Version: 13.31.1038.0)
LWS Gallery (Version: 13.31.1038.0)
LWS Help_main (Version: 13.31.1044.0)
LWS Launcher (Version: 13.31.1038.0)
LWS Motion Detection (Version: 13.30.1395.0)
LWS Pictures And Video (Version: 13.31.1038.0)
LWS Twitter (Version: 13.30.1346.0)
LWS Video Mask Maker (Version: 13.30.1379.0)
LWS VideoEffects (Version: 13.30.1379.0)
LWS Webcam Software (Version: 13.31.1038.0)
LWS WLM Plugin (Version: 1.30.1201.0)
LWS YouTube Plugin (Version: 13.31.1038.0)
Malwarebytes Anti-Malware version 1.70.0.1100 (Version: 1.70.0.1100)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Suite Activation Assistant (Version: 2.9)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Security Client (Version: 4.2.0223.1)
Microsoft Security Essentials (Version: 4.2.223.1)
Microsoft Silverlight (Version: 5.1.10411.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Works (Version: 9.7.0621)
Mozilla Firefox 17.0.4 (x86 en-US) (Version: 17.0.4)
Mozilla Maintenance Service (Version: 17.0.4)
MP3 Skype Recorder (Version: 3.1.3)
MSVCRT (Version: 14.0.1468.721)
MSVCRT Redists (Version: 1.0)
MSXML 4.0 SP3 Parser (KB2721691) (Version: 4.30.2114.0)
MSXML 4.0 SP3 Parser (KB2758694) (Version: 4.30.2117.0)
MSXML 4.0 SP3 Parser (KB973685) (Version: 4.30.2107.0)
Paint.NET v3.5.10 (Version: 3.60.0)
PlayReady PC Runtime amd64 (Version: 1.3.0)
QuickTime (Version: 7.73.80.64)
Realtek USB 2.0 Card Reader (Version: 6.1.7600.30113)
Realtek WLAN Driver (Version: 2.00.0011)
Secunia PSI (2.0.0.4003) (Version: 2.0.0.4003)
Sendori (Version: 2.0.4)
Skype Click to Call (Version: 5.8.8855)
Skype Launcher (Version: 2.01)
Skype™ 6.1 (Version: 6.1.129)
SUPERAntiSpyware (Version: 5.0.1142)
Synaptics Pointing Device Driver (Version: 15.0.8.1)
TOSHIBA Application Installer (Version: 9.0.1.0)
TOSHIBA Assist (Version: 3.00.10)
TOSHIBA Bulletin Board (Version: 1.6.06.64)
TOSHIBA Disc Creator (Version: 2.1.0.2 for x64)
TOSHIBA eco Utility (Version: 1.2.7.64)
TOSHIBA Face Recognition (Version: 3.1.3.64)
TOSHIBA Hardware Setup (Version: 4.03.02.00)
TOSHIBA HDD/SSD Alert (Version: 3.1.64.6)
Toshiba Laptop Checkup (Version: 2.0.3.198)
TOSHIBA Media Controller (Version: 1.0.80.3.64)
TOSHIBA Media Controller Plug-in (Version: 1.0.4.9)
Toshiba Online Backup (Version: 1.2.0.38)
TOSHIBA PC Health Monitor (Version: 1.6.0.64)
TOSHIBA Quality Application (Version: 1.0.3)
TOSHIBA Recovery Media Creator (Version: 2.1.0.4 for x64)
TOSHIBA Service Station (Version: 2.2.9)
TOSHIBA Supervisor Password (Version: 4.03.02.00)
TOSHIBA Value Added Package (Version: 1.3.2.64)
TOSHIBA Web Camera Application (Version: 1.1.1.15)
ToshibaRegistration (Version: 1.0.4)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Vegas Pro 11.0 (Version: 11.0.510)
VLC media player 2.0.5 (Version: 2.0.5)
Windows Live Call (Version: 14.0.8064.0206)
Windows Live Communications Platform (Version: 14.0.8064.206)
Windows Live Essentials (Version: 14.0.8089.0726)
Windows Live Essentials (Version: 14.0.8089.726)
Windows Live Mail (Version: 14.0.8089.0726)
Windows Live Messenger (Version: 14.0.8089.0726)
Windows Live Movie Maker (Version: 14.0.8091.0730)
Windows Live Photo Gallery (Version: 14.0.8081.709)
Windows Live Sign-in Assistant (Version: 5.000.818.5)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live Writer (Version: 14.0.8089.0726)
WinRAR 4.01 (64-bit) (Version: 4.01.0)
Wirecast for YouTube (Version: 1.1)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 30%
Total physical RAM: 3830.86 MB
Available physical RAM: 2668.3 MB
Total Pagefile: 7659.91 MB
Available Pagefile: 6483.7 MB
Total Virtual: 4095.88 MB
Available Virtual: 3991.59 MB
 
========================= Partitions: =====================================
 
1 Drive a: (Anime/TV Shows) (Fixed) (Total:142.23 GB) (Free:15.04 GB) NTFS
2 Drive c: (TI105828W0G) (Fixed) (Total:144.33 GB) (Free:20.44 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\UBERHIKARI
 
Administrator            amckinne                 Guest                    
 
 
**** End of log ****





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