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Unable to uninstall Norton Security Suite


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5 replies to this topic

#1 slacker35

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Posted 17 March 2013 - 07:59 PM

Hi guys,
 
       Been having problems with my laptop running Vista Home premium svc pack2.
      
       One day, a month ago, Norton was not updating properly. Upon the next boot-up windows would not start and I was forced to restart in safe mode with a system restore. This was successful but Norton Security Suite was still not updating properly.
     Since then, on a few occasions, I have attempted to uninstall Norton without success thru the program uninstaler. Norton is unresponsive. I even got the Norton rep. to do a remote deletion of all registry files of Norton. But they all returned after the reboot of my PC because windows would not open and I had to start-up thru system restore. 
 
    Since then my yahoo email been hacked and spam sent to the contacts of my address book.  
 
I know I got something but I don't know what.. Can anyone take a stab at what I might need to do?
 
Thanks,
Brian

Mod Edit: Moved topic from Vista to a more appropriate forum. ~bloopie


Edited by bloopie, 17 March 2013 - 08:27 PM.


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#2 boopme

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Posted 17 March 2013 - 08:37 PM

Hello  slacker35

 

Run the Norton Removal Tool

Restart your PC

 

Now if you have no AV please install Avira Antivir, it's free

 

MiniToolBox
Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:


  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

 

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.


Edited by boopme, 17 March 2013 - 08:41 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 slacker35

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Posted 17 March 2013 - 10:02 PM

Boopme,

   I failed to mention that the Norton Removal Tool did not work when I tried w/ a Norton rep. 

Right now, there is no trace of Norton on my compter but I'm scared that if I reboot I'll be forced to do a system restore and somehow Norton will reapear.

  

Should I still try what you have stated above?

 

Thanks,



#4 boopme

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Posted 18 March 2013 - 10:13 AM

Do the next 2 steps please.. maybe there is a malware.


How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 slacker35

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Posted 18 March 2013 - 07:00 PM

MiniToolBox by Farbar  Version:05-03-2013
Ran by Owner (administrator) on 18-03-2013 at 18:56:12
Running from "C:\Users\Owner\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\ATG994MW"
Windows Vista ™ Home Premium Service Pack 2 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================

::1             localhost

127.0.0.1       localhost

========================= IP Configuration: ================================

Intel® Wireless WiFi Link 4965AGN = Wireless Network Connection (Connected)
Marvell Yukon 88E8039 PCI-E Fast Ethernet Controller = Local Area Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Laptop
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Broadcast
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : hsd1.al.comcast.net.

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . : hsd1.al.comcast.net.
   Description . . . . . . . . . . . : Intel® Wireless WiFi Link 4965AGN
   Physical Address. . . . . . . . . : 00-21-5C-13-C8-F9
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::8d7a:b56a:883d:fefb%11(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.0.100(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Monday, March 18, 2013 6:36:03 PM
   Lease Expires . . . . . . . . . . : Tuesday, March 19, 2013 6:36:03 PM
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 352330076
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-10-11-DC-BE-00-1D-72-68-DA-60
   DNS Servers . . . . . . . . . . . : 192.168.0.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Marvell Yukon 88E8039 PCI-E Fast Ethernet Controller
   Physical Address. . . . . . . . . : 00-1D-72-68-DA-60
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 14:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : 6TO4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 16:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : isatap.{F73C5ECD-7942-422C-93E7-D684C64EC522}
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 17:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 02-00-54-55-4E-01
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  dlinkrouter.hsd1.al.comcast.net
Address:  192.168.0.1

Name:    google.com
Addresses:  2607:f8b0:4002:802::1002
   74.125.139.113
   74.125.139.101
   74.125.139.138
   74.125.139.139
   74.125.139.102
   74.125.139.100

 

Pinging google.com [74.125.139.100] with 32 bytes of data:

Reply from 74.125.139.100: bytes=32 time=21ms TTL=47

Reply from 74.125.139.100: bytes=32 time=21ms TTL=47

 

Ping statistics for 74.125.139.100:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 21ms, Maximum = 21ms, Average = 21ms

Server:  dlinkrouter.hsd1.al.comcast.net
Address:  192.168.0.1

Name:    yahoo.com
Addresses:  98.138.253.109
   206.190.36.45
   98.139.183.24

 

Pinging yahoo.com [206.190.36.45] with 32 bytes of data:

Reply from 206.190.36.45: bytes=32 time=625ms TTL=49

Reply from 206.190.36.45: bytes=32 time=692ms TTL=49

 

Ping statistics for 206.190.36.45:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 625ms, Maximum = 692ms, Average = 658ms

 

Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

 

Ping statistics for 127.0.0.1:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
 11 ...00 21 5c 13 c8 f9 ...... Intel® Wireless WiFi Link 4965AGN
 10 ...00 1d 72 68 da 60 ...... Marvell Yukon 88E8039 PCI-E Fast Ethernet Controller
  1 ........................... Software Loopback Interface 1
 13 ...00 00 00 00 00 00 00 e0  Microsoft ISATAP Adapter #2
 14 ...00 00 00 00 00 00 00 e0  6TO4 Adapter
 12 ...00 00 00 00 00 00 00 e0  isatap.{F73C5ECD-7942-422C-93E7-D684C64EC522}
 15 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.0.1    192.168.0.100     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.0.0    255.255.255.0         On-link     192.168.0.100    281
    192.168.0.100  255.255.255.255         On-link     192.168.0.100    281
    192.168.0.255  255.255.255.255         On-link     192.168.0.100    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link     192.168.0.100    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link     192.168.0.100    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
 11    281 fe80::/64                On-link
 11    281 fe80::8d7a:b56a:883d:fefb/128
                                    On-link
  1    306 ff00::/8                 On-link
 11    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\system32\NLAapi.dll [48128] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [50176] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 05 C:\Windows\System32\mswsock.dll [223232] (Microsoft Corporation)
Catalog5 06 C:\Windows\System32\winrnr.dll [19968] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 25 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 26 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (03/18/2013 06:36:31 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/18/2013 06:36:09 PM) (Source: MSSQL$MSSQLTMS) (User: )
Description: FillAddress(MSAFD Tcpip [TCP/IPv6]) : Error 0

Error: (03/18/2013 06:34:24 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 9.0.8112.16421, time stamp 0x4d76255d, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000005, fault offset 0x08e40a00,
process id 0x168fc, application start time 0xiexplore.exe0.

Error: (03/18/2013 06:33:36 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 9.0.8112.16421, time stamp 0x4d76255d, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000005, fault offset 0x08e40a00,
process id 0x164dc, application start time 0xiexplore.exe0.

Error: (03/18/2013 06:33:24 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 9.0.8112.16421, time stamp 0x4d76255d, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000005, fault offset 0x1d2b5128,
process id 0x16778, application start time 0xiexplore.exe0.

Error: (03/18/2013 06:32:01 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 9.0.8112.16421, time stamp 0x4d76255d, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000005, fault offset 0x08e40a00,
process id 0x1558c, application start time 0xiexplore.exe0.

Error: (03/18/2013 06:31:39 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 9.0.8112.16421, time stamp 0x4d76255d, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000005, fault offset 0x1d2b5128,
process id 0x16048, application start time 0xiexplore.exe0.

Error: (03/18/2013 06:30:04 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 9.0.8112.16421, time stamp 0x4d76255d, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000005, fault offset 0x1d2b5128,
process id 0x15de8, application start time 0xiexplore.exe0.

Error: (03/18/2013 06:28:40 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 9.0.8112.16421, time stamp 0x4d76255d, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000005, fault offset 0x1d2b5128,
process id 0x15a14, application start time 0xiexplore.exe0.

Error: (03/18/2013 06:26:59 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 9.0.8112.16421, time stamp 0x4d76255d, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000005, fault offset 0x1d2b5128,
process id 0x154e8, application start time 0xiexplore.exe0.


System errors:
=============
Error: (04/21/2010 01:02:35 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 1:00:36 PM on 4/21/2010 was unexpected.

Error: (04/03/2010 09:19:56 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 9:18:11 PM on 4/3/2010 was unexpected.

Error: (04/02/2010 08:42:33 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 8:40:35 PM on 4/2/2010 was unexpected.

Error: (04/02/2010 00:25:46 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (04/02/2010 00:24:38 PM) (Source: Service Control Manager) (User: )
Description: Parallel port driver%%1058

Error: (04/02/2010 00:24:24 PM) (Source: HTTP) (User: )
Description: \Device\Http\ReqQueueKerberos

Error: (03/27/2010 09:12:11 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (03/27/2010 09:11:10 AM) (Source: Service Control Manager) (User: )
Description: Parallel port driver%%1058

Error: (03/27/2010 09:10:59 AM) (Source: HTTP) (User: )
Description: \Device\Http\ReqQueueKerberos

Error: (03/24/2010 06:32:55 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)


Microsoft Office Sessions:
=========================
Error: (03/18/2013 06:36:31 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/18/2013 06:36:09 PM) (Source: MSSQL$MSSQLTMS)(User: )
Description: FillAddress(MSAFD Tcpip [TCP/IPv6]) : Error 0

Error: (03/18/2013 06:34:24 PM) (Source: Application Error)(User: )
Description: iexplore.exe9.0.8112.164214d76255dunknown0.0.0.000000000c000000508e40a00168fc01ce243105fad870

Error: (03/18/2013 06:33:36 PM) (Source: Application Error)(User: )
Description: iexplore.exe9.0.8112.164214d76255dunknown0.0.0.000000000c000000508e40a00164dc01ce2430ceb52820

Error: (03/18/2013 06:33:24 PM) (Source: Application Error)(User: )
Description: iexplore.exe9.0.8112.164214d76255dunknown0.0.0.000000000c00000051d2b51281677801ce2430f52b2270

Error: (03/18/2013 06:32:01 PM) (Source: Application Error)(User: )
Description: iexplore.exe9.0.8112.164214d76255dunknown0.0.0.000000000c000000508e40a001558c01ce242fcc91b0f0

Error: (03/18/2013 06:31:39 PM) (Source: Application Error)(User: )
Description: iexplore.exe9.0.8112.164214d76255dunknown0.0.0.000000000c00000051d2b51281604801ce2430866f14e0

Error: (03/18/2013 06:30:04 PM) (Source: Application Error)(User: )
Description: iexplore.exe9.0.8112.164214d76255dunknown0.0.0.000000000c00000051d2b512815de801ce24306f90fc70

Error: (03/18/2013 06:28:40 PM) (Source: Application Error)(User: )
Description: iexplore.exe9.0.8112.164214d76255dunknown0.0.0.000000000c00000051d2b512815a1401ce24301d718c70

Error: (03/18/2013 06:26:59 PM) (Source: Application Error)(User: )
Description: iexplore.exe9.0.8112.164214d76255dunknown0.0.0.000000000c00000051d2b5128154e801ce242fc7747cb0


CodeIntegrity Errors:
===================================
  Date: 2013-03-17 13:19:18.103
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\SYMEVENT.SYS because the set of per-page image hashes could not be found on the system.

  Date: 2013-03-17 13:19:17.853
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\SYMEVENT.SYS because the set of per-page image hashes could not be found on the system.

  Date: 2013-03-17 13:19:17.604
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\SYMEVENT.SYS because the set of per-page image hashes could not be found on the system.

  Date: 2013-03-17 13:19:17.370
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\SYMEVENT.SYS because the set of per-page image hashes could not be found on the system.

  Date: 2013-03-17 13:19:13.251
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.0.125\Definitions\BASHDefs\20121005.002\BHDrvx86.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-03-17 13:19:13.017
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.0.125\Definitions\BASHDefs\20121005.002\BHDrvx86.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-03-17 13:19:12.768
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.0.125\Definitions\BASHDefs\20121005.002\BHDrvx86.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-03-17 13:19:12.518
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.0.125\Definitions\BASHDefs\20121005.002\BHDrvx86.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-03-17 13:19:12.035
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.0.125\Definitions\BASHDefs\20120517.001\BHDrvx86.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-03-17 13:19:11.785
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.0.125\Definitions\BASHDefs\20120517.001\BHDrvx86.sys because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================

Activation Assistant for the 2007 Microsoft Office suites
Activation Assistant for the 2007 Microsoft Office suites (Version: 1.0)
ActivClient CAC 6.1 AFR (Version: 6.1.100)
Adobe AIR (Version: 3.1.0.4880)
Adobe Flash Player 11 ActiveX (Version: 11.4.402.265)
Adobe Reader X (10.1.5) (Version: 10.1.5)
Adobe Shockwave Player (Version: 10.2.0.023)
AIM 6
AnswerWorks 5.0 English Runtime (Version: 5.0.7)
Avira Free Antivirus (Version: 13.0.0.3185)
Cards_Calendar_OrderGift_DoMorePlugout (Version: 1.00.0000)
Compatibility Pack for the 2007 Office system (Version: 12.0.6425.1000)
Conexant HD Audio (Version: 4.36.7.60)
CyberLink YouCam (Version: 1.0.1002)
DBsign Web Signer (Version: 2.3.6.0)
Definition update for Microsoft Office 2010 (KB982726)
DVD Suite (Version: 5.5.0928)
EA Link (Version: 3.1.1.4)
EPSON Printer Software
firedog advisor (Version: 2.1.13)
GoToMeeting 5.3.0.977 (Version: 5.3.0.977)
Hauppauge MCE XP/Vista Software Encoder (2.0.25149) (Version: 2.0.25149)
HDAUDIO Soft Data Fax Modem with SmartCP
Hewlett-Packard Active Check (Version: 1.1.11.0)
Hewlett-Packard Asset Agent for Health Check (Version: 2.0.62.5)
HP Active Support Library (Version: 2.3.0.2)
HP Doc Viewer (Version: 1.02.0001)
HP Photosmart Essential 2.5 (Version: 1.02.0000)
HP Photosmart Essential 2.5 (Version: 2.5)
HP Quick Launch Buttons 6.30 E1 (Version: 6.30 E1)
HP QuickPlay 3.6
HP QuickTouch 1.00 C4 (Version: 1.0.7)
HP Smart Web Printing (Version: 3.0.17.0)
HP Update (Version: 4.000.009.002)
HP User Guides 0090 (Version: 1.00.0000)
HP Wireless Assistant (Version: 3.00 H2)
HPNetworkAssistant (Version: 1.1.70)
HPPhotoSmartDiscLabel_PaperLabel (Version: 2.02.0000)
HPPhotoSmartDiscLabel_PrintOnDisc (Version: 2.02.0000)
HPPhotoSmartDiscLabel_Tattoo (Version: 2.02.0000)
HPPhotoSmartDiscLabelContent1 (Version: 2.02.0000)
hpphotosmartdisclabelplugin (Version: 2.02.0000)
HPPhotoSmartPhotobookHolidayPack1 (Version: 1.00.0000)
HPPhotoSmartPhotobookModernPack1 (Version: 1.00.0000)
HPPhotoSmartPhotobookPlayfulPack1 (Version: 1.00.0000)
HPPhotoSmartPhotobookScrapbookPack1 (Version: 1.00.0000)
HPPhotoSmartPhotobookWebPack1 (Version: 1.00.0000)
Intel® Graphics Media Accelerator Driver
iSEEK AnswerWorks English Runtime (Version: 009.000.0002)
Java™ 6 Update 2 (Version: 1.6.0.20)
K-Lite Mega Codec Pack 3.8.5 (Version: 3.8.5)
LabelPrint (Version: 2.20.2128)
LightScribe System Software  1.10.13.1 (Version: 1.10.13.1)
LimeWire 5.4.8 (Version: 5.4.8)
Marvell Miniport Driver (Version: 10.22.4.3)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Money 2007 (Version: 16)
Microsoft Money Shared Libraries (Version: 16.0.0.621)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.4763.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.4763.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.4763.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft SQL Server Desktop Engine (MSSQLTMS) (Version: 8.00.761)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Move Media Player
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB941833) (Version: 4.20.9849.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
muvee autoProducer 6.1 (Version: 6.10.050)
My HP Games (Version: HPCMPQ1902)
NetWaiting (Version: 2.5.46)
Norton Bootable Recovery Tool Wizard (Version: 5.1.0.26)
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
OLYMPUS Master 2 (Version: 1.0.9)
Power2Go (Version: 5.6.3327)
PowerDirector (Version: 6.5.2129)
PSSWCORE (Version: 2.02.0000)
Quicken 2011 (Version: 20.1.8.6)
RICOH R5C83x/84x Flash Media Controller Driver Ver.3.52.02 (Version: 3.52.02)
Rosetta Stone 2.2.0.0A (Version: 2.2.0.0)
SanDiskSecureAccess_Manager.exe (Version: 1.1.19755)
Skype™ 4.2 (Version: 4.2.187)
TMS on CD-ROM (Version: 3.10.0000)
Touch Pad Driver
TurboTax 2009
TurboTax 2009 waliper (Version: 009.000.0693)
TurboTax 2009 WinPerFedFormset (Version: 009.000.1779)
TurboTax 2009 WinPerReleaseEngine (Version: 009.000.0311)
TurboTax 2009 WinPerTaxSupport (Version: 009.000.0227)
TurboTax 2009 wrapper (Version: 009.000.0145)
TurboTax 2010
TurboTax 2010 waliper (Version: 010.000.1332)
TurboTax 2010 WinBizFedFormset (Version: 010.000.1622)
TurboTax 2010 WinBizReleaseEngine (Version: 010.000.0287)
TurboTax 2010 WinBizTaxSupport (Version: 010.000.1122)
TurboTax 2010 WinPerFedFormset (Version: 010.000.4227)
TurboTax 2010 WinPerReleaseEngine (Version: 010.000.0483)
TurboTax 2010 WinPerTaxSupport (Version: 010.000.0214)
TurboTax 2010 wmsiper (Version: 010.000.1231)
TurboTax 2010 wrapper (Version: 010.000.0157)
TurboTax 2011
TurboTax 2011 waliper (Version: 011.000.1508)
TurboTax 2011 WinBizFedFormset (Version: 011.000.1699)
TurboTax 2011 WinBizReleaseEngine (Version: 011.000.0455)
TurboTax 2011 WinBizTaxSupport (Version: 011.000.1297)
TurboTax 2011 WinPerFedFormset (Version: 011.000.2999)
TurboTax 2011 WinPerReleaseEngine (Version: 011.000.0474)
TurboTax 2011 WinPerTaxSupport (Version: 011.000.0214)
TurboTax 2011 wmsiper (Version: 011.000.1207)
TurboTax 2011 wrapper (Version: 011.000.0121)
TurboTax Business 2010
TurboTax Business 2011
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft Office 2010 (KB2202188)
Update for Microsoft Office 2010 (KB2413186)
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft OneNote 2010 (KB2493983)
Update for Microsoft Outlook Social Connector (KB2441641)
VideoToolkit01 (Version: 100.0.128.000)
Viewpoint Media Player
WeatherBug Gadget (Version: 1.0.0.6)

========================= Memory info: ===================================

Percentage of memory in use: 43%
Total physical RAM: 3061.61 MB
Available physical RAM: 1738.26 MB
Total Pagefile: 6327.53 MB
Available Pagefile: 4814.86 MB
Total Virtual: 2047.88 MB
Available Virtual: 1946.22 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:221.19 GB) (Free:126.62 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:11.69 GB) (Free:2.01 GB) NTFS
3 Drive e: (DIR-657) (CDROM) (Total:0.09 GB) (Free:0 GB) CDFS
4 Drive f: () (Removable) (Total:7.45 GB) (Free:6.5 GB) FAT32

========================= Users: ========================================

User accounts for \\LAPTOP

Administrator            Guest                    Owner                   


**** End of log ****



#6 boopme

boopme

    To Insanity and Beyond


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Posted 18 March 2013 - 08:46 PM

I do not see it installed ,I only see Norton Bootable Recovery Tool Wizard (Version: 5.1.0.26)

 

There are a lot of errors on here and other issues. I feel you should start this topic over in the Malware forum so we can get a deeper look and a safer removal. Please follow this Preparation Guide and post in a new topic.
Let me know if all went well.
 


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