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Can't view C drive and Blocked from using antivirus websites


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#1 Jbenny2

Jbenny2

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Posted 17 March 2013 - 12:03 PM

I can't view any files in my c:\ drive and i keep getting errors telling me the drive is totally full, free space only a few Mb. I have tried running Spybot which finds a couple of spyware and nothing else. So i tried to download AVG and can't access any of the AVG websites. I have managed to download AVG from a mirror site that's not called AVG, downloaded and installed and it tries to update AVG and fails, virus is blocking AVG update servers. So i downloaded the latest version of AVG from another mirror and installed and it runs but scans 0 files on c: drive, as it thinks it's empty :smash:

I then downloaded Trojan remover and this found 75! different types of Trojan throughout my harddrives and partitions. I then restarted AVG and it looks like it's now running a full scan and i can now see my c: drive files and folders again.

 

My question is how did spybot miss all this, i used to believe Spybot was the best free Anti program out there but not anymore. How can i prevent this from happening again what other tools do i need to run or will AVG keep me protected. Also can i post a log file on here when i'm finished for someone to check i've removed all the nasties?

 

Many thanks

 



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#2 narenxp

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Posted 17 March 2013 - 12:33 PM

    

  • Please download TDSSKiller from here and save it to your Desktop
  • Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters


    tds2.jpg

  • Check Loaded Modules  and Detect TDLFS file systemDo not check Verify file digital signatures (even though it is checked in the example)
  • If you are asked to reboot because an "Extended Monitoring Driver is required" please click Reboot now


    2012081514h0118.png

  • Click Start Scan and allow the scan process to run

  • If threats are detected select Skip for all of them unless I instruct you otherwise
  • Click Continue


    tds6.jpg

  • Click Reboot computer
  • Please post the contents of  TDSSKiller.[Version]_[Date]_[Time]_log.txt found in your root directory (typically c:\)in your reply


===================================================


aswMBR

--------------------

  • Download aswMBR and save it to your desktop.
  • Please disable your real time protection of any Antivirus, Antispyware or Antimalware programs temporarily. They will interfere and may cause unexpected results.
  • If you need help to disable your protection programs see here
  • Double click the aswMBR.exe file to run it. Please allow when you are asked to download AVAST antivirus engine defs.
  • Wait until the AV update is done, then click on the Scan button to start. The program will launch a scan.


    aswMBR1.png
  • When done, you will see Scan finished successfully. Please click on Save log and save the file to your desktop.


    aswMBR2.png
  • Please post the contents of the log in your next reply.

NOTE:  aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.


===================================================


ESET Online Scanner

--------------------

I'd like us to scan your machine with ESET OnlineScan  This process may may take several hours, that is normal

  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png  button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the icon on your desktop.

    esetsmartinstaller_enu.png

  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:

    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Copy and paste the information in your next reply.   Note:  If no malware was found you will not get a log.
  • Click the Back button.
  • Click the Finish button.


===================================================


Things I would like to see in your next reply. Please be sure to copy and paste the information rather than send an attachment. :thumbsup2:

  • TDSSKiller log
  • aswMBR log
  • ESET results


 






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