Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

HP Deskjet 3000 - USB not always recognized


  • Please log in to reply
No replies to this topic

#1 GoshenBleeping

GoshenBleeping

  • Members
  • 270 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:03:22 PM

Posted 16 March 2013 - 02:09 PM

Platform:  Windows 7 Home 64 bit
 
Sometimes when I connect my HP Deskjet 3000 J310 via USB to my laptop, there is a pop-up from Windows telling me that the USB device was not recognized. When I look at the Windows Device Manager under "Universal Serial Bus controllers", it shows an "unrecognized device". Note that this problem does not always occur and I have not been able to discover a pattern for when it does occur. When the problem occurs, I need to reboot the laptop and then the printer works properly. 
 
I tried the following to fix this annoying problem:
(1) Uninstall HP software & reboot
(2) Reinstall the original HP printer software from the CD that came with the printer (2 years old)
(3) Download and install the latest "basic" printer driver from HP ("DJ3000_J310_Basicx64_1315")  dated 10-22-2012
 
This did not fix the problem. I still need to sometimes reboot.
 
Any thoughts about what is wrong and how to fix?
 
Thank you.


BC AdBot (Login to Remove)

 





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users