I'm an IT major at our local university and I'm trying to help a friend with his Vista (pretty sure it's a Home edition; it's definitely not Professional or Ultimate) computer. Unfortunately, I can honestly say we've never had a class to help us diagnose the often-cryptic BSOD errors. Anyways, the machine has been experiencing sporadic BSODs and general misbehavior (freezing, locking up, weird error messages, etc.). I plan on having him wipe the computer and either reinstall Vista or install Windows 7, but my question to whoever may know is this: considering the dump files I've included, can you ascertain wether there is also a hardware issue occurring? If so, I need to advise him on those as well, as the machine is aging (going on 6 years) and the benefits of simply getting a new computer may be better than trying to salvage an old one with hardware problems. However, if the problems are just software, then he might get a few more good years out of the machine, in my opinion. I've included an analysis by BlueScreenView and a system information file that might prove helpful. Here are the steps so far that I have taken in order to diagnose the issue:
- Ran Memtest86+ ... the first pass completed with no errors. I didn't have time to let another pass through, but I plan on doing that later.
- Ran WD Diagnostics on the HDD, no errors found with a quick scan
- Ran HP built in diagnostics, all the hardware passed tests
- I've previously run chkdsk with the /r and /f flags on this machine, although not this time.
- I've run sfc /scannow before as well
- I have run antimalware scans before. As expected, it did pick up some malware, but it was removed and the BSODs did not start occuring until months after that happened (it's been a long saga with this machine)
Hopefully the included BlueScreenView and system info files help you gain insight into the problem. Please let me know if there are any other tests, etc. you would like me to run. Basically, I'm just looking for advice: is it worth it to upgrade the machine to Windows 7 and will that solve the issues, or do the bluescreen errors indicate an underlying hardware problem? Again, I have to admit ignorance on this particular subject, so any and all help would be greatly appreciated!