Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Help with Bsod please


  • Please log in to reply
1 reply to this topic

#1 Nickswell232

Nickswell232

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:08:27 AM

Posted 15 March 2013 - 11:54 PM

Hi will anyone please help me diagnose this problem? I been having a bsod recently for a few days now, and will anyone try to help me?

 

Thank you so much.

 

 

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
 
Files that help describe the problem (some files may no longer be available)
031513-6770-01.dmp
sysdata.xml
WERInternalMetadata.xml
 
 View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
 
Extra information about the problem
BCCode: d1
BCP1: 0000000000000028
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF88001A106FD
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Attached Files


Edited by Nickswell232, 15 March 2013 - 11:59 PM.


BC AdBot (Login to Remove)

 


#2 Artrooks

Artrooks

  • Members
  • 1,463 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York
  • Local time:11:27 AM

Posted 16 March 2013 - 02:29 PM

Hello Nickswell232,

Only one minidump file, blaming a Windows file, Netio.sys, which was very likely not the cause.

The following third party drivers were found and implicated in the raw stack:

avgfwd6a.sys  -  AVG Anti-Virus
avgtdia.sys  -  AVG Anti-Virus
Timestamp:        Wed Sep 12 05:37:36 2012

mfewfpk.sys  -  McAfee Anti-Virus Mini-Firewall Driver
Timestamp:        Fri Aug 26 16:45:00 2011

Rt64win7.sys  -  Realtek 8101E/8168/8169 NDIS 6.20 64-bit Driver
Timestamp:        Fri Feb 03 08:00:02 2012



1.)  Your computer is running more than one anti-virus program.
  • Multiple Anti-Virus programs, each  running with background protection activated, create a competitive state where one product can interfere with the other when dealing with an infection.  That coupled with increased computer resources required can cause your computer to run slowly, become unstable, less secure, and in rare cases, crash.
  • Please uninstall one of the following:

AVG Anti-Virus (or suite)
McAfee Anti-virus (or suite)

2.)  See if there is an updated driver for your Realtek network card.  


If after performing the above, BSODs continue, please attach any additional minidump files.


BSOD Code AnalysisFor Informational Purposes Only

Debug session time: Sat Mar 16 00:31:51.985 2013 (UTC - 4:00)
Loading Dump File [D:\Download_D\Nickswell232\031513-6770-01.dmp]
Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime: 0 days 0:02:18.218
Probably caused by : NETIO.SYS ( NETIO!RtlCopyBufferToMdl+1d )
BugCheck D1, {28, 2, 0, fffff88001a106fd}
BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Bugcheck code 000000d1
Arguments:
Arg1: 0000000000000028, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff88001a106fd, address which referenced memory
BUGCHECK_STR: 0xD1
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
PROCESS_NAME: System
FAILURE_BUCKET_ID: X64_0xD1_NETIO!RtlCopyBufferToMdl+1d
MaxSpeed: 3300
CurrentSpeed: 3300
BiosVersion = 0404
BiosReleaseDate = 05/22/2012
SystemManufacturer = System manufacturer
SystemProductName = System Product Name





 

Regards,
Brooks



 





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users