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Sound Not Working on a Samsung RV510


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#1 thatoneguyyep101

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Posted 15 March 2013 - 04:44 PM

I have a Samsung RV510 Windows 7 64 bit and my sound is not working.

The sound icon in the notification bar shows an x next to it.

When I click it a window pops up saying "playing audio detecting problems"

When I open device manager and expand "sound, video and game controllers" it says Realtek High Definition Audio is there.

Nothing in device manager says it needs attention or whatever.

I tried restarting, clearing temp %temp% and prefetch folders.

I also tried uninstalling and deleting the driver for Realtek High Definition Audio then scanned for hardware changes. The computer detected the built in speakers and installed a driver and said I need to restart, so I did, and still the issue is not fixed.

When I go to control panel and sound it says speakers, Realtek High Definition Audio, default device then click properties and go to SRS Technology it will not let me enable it. After I check the box then hit ok and reopen up the box it's unchecked again.

 

I recently scanned using spybot and malwarebytes' and they didn't find anything, plus my computer isn't having any other issues..

just the sound.

 

I looked on the Samsung website for the drivers and tried downloading and installing them but they don't seem to be helping.. and I don't know which RV510 my computer is..

When I go to http://www.samsung.com/us/support/downloads

and type in rv510 it lists the following

 

"RV510-A01 Notebook | NP-RV510-A01US

RV510-A02 Notebook | NP-RV510-A02US

RV510-A03 Notebook | NP-RV510-A03US

RV510-A05 Notebook | NP-RV510-A05US"

 

I'm not sure which one is mine, how do I find out?

How do I make it so the built in speakers will go back to working?

How do I make it so srs will work again?

 

To see more details please see the image/screenshot I attached


Edited by thatoneguyyep101, 15 March 2013 - 04:46 PM.


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#2 dc3

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Posted 16 March 2013 - 11:20 AM

The driver you want is a Realtek.  Double click on Realtek as shown in the Device Manager picture, click on the  Driver tab.  This will list the driver version.

 

I would suggest downloading this driver from the manufacturer's website.


Edited by hamluis, 20 March 2013 - 09:08 AM.
Fixed type - Hamluis.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 thatoneguyyep101

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Posted 16 March 2013 - 06:41 PM

I tried searching for the correct driver on google and I'll admit I don't know how to find it. I downloaded two files.. one named "motherboard_driver_audio_realtek_azalia" and when I open it a installshield wizard thing runs and the title of the window is "Realtek High Definition Audio Driver Setup (3.31) R2.64" This didn't make my sound work, even after I restarted. I also downloaded and tried a file named "870a792b7c434a3e8e045602a193dc0a-Realtek_Vista_Win7_64" and it runs an installshield wizard thing and the title of the window is also named "Realtek High Definition Audio Driver Setup (3.31) R2.64" so these are the same drivers but with different file names. This driver does not work for my computer. Where do I find the correct one please? When I go to device manager>sound, video and game controllers>Realtek High Definition Audio>properties>it says the device is working correctly. When I go to the details tab, then hardware ids it says.. "HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_144DC571&REV_1001" "HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_144DC571" Thank for the help Arachibutyrophobia. I don't know where to find the correct driver though, and realteks website is hard to navigate around.

#4 dc3

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Posted 17 March 2013 - 01:25 PM

Please post the revision that is shown in the Device manager and I will try to see if I can find the driver.

 

Remember, you will need to uninstall the old driver before you install the new one.  To do this you will want to download the new drive first, but do not install it yet.  After the new driver is downloaded uninstall the old driver, and then install the new one.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 thatoneguyyep101

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Posted 17 March 2013 - 03:10 PM

Not sure how to get the revision number but..

Driver Provider: Realtek Semiconductor Corp.

Driver Date: 8/16/2011

Driver Version: 6.0.1.6438

Driver Signer: Microsoft Windows Hardware Compatibility Publisher

 

Is that what you're looking for?



#6 narenxp

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Posted 17 March 2013 - 06:00 PM

Uninstall Realtek audio driver and install this one

 

http://downloadcenter.samsung.com/content/DR/201008/20100818105753843/Sound_6.0.1.6162.zip

 

You need to extract the zip and install it.Restart the PC and see if that helps.



#7 thatoneguyyep101

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Posted 19 March 2013 - 07:18 PM

I tried that and when I restarted it said installing device driver software audio device on high definition audio bus and now in device management it says

Driver Date: 7/21/2010

Driver Version: 6.0.1.6162

Why is it not working?

 

See screenshot please http://oi47.tinypic.com/2w7n3oj.jpg


Edited by thatoneguyyep101, 19 March 2013 - 07:19 PM.


#8 narenxp

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Posted 19 March 2013 - 07:20 PM

Your screenshot just shows the driver getting installed.

 

What about device manager?



#9 thatoneguyyep101

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Posted 19 March 2013 - 07:23 PM

Here you go http://oi46.tinypic.com/2vdo4gm.jpg



#10 narenxp

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Posted 19 March 2013 - 07:34 PM

When did this issue start?

 

Right click on Realtek driver-Update

 

What does it say?



#11 thatoneguyyep101

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Posted 19 March 2013 - 07:35 PM

You want me to try to update the driver?



#12 thatoneguyyep101

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Posted 19 March 2013 - 07:37 PM

It started like a day before I posted this thread, not sure why it happened



#13 narenxp

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Posted 19 March 2013 - 07:42 PM

Please try restoring to previous point and see if that helps.

 

What is the status of Windows audio service?

 

Press Windows+R key and type

 

services.msc and click ok

 

Right click on Windows Audio service-start it



#14 thatoneguyyep101

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Posted 19 March 2013 - 10:52 PM

Windows audio was already started and startup type was already set to automatic.

How do I restore to a previous point? If you're talking about a system restore I don't have any of those as I've never enabled it.

I just want the proper driver for my computer so the built in speakers will work :/



#15 narenxp

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Posted 19 March 2013 - 11:08 PM

We already provided you the exact driver.All the four models use the same driver given in the link.

 

Anything do you remember after which the sound stopped working? Did you install any softwares?






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