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moneypak ransomware on my computer.


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21 replies to this topic

#1 moening

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Posted 15 March 2013 - 10:08 AM

I have loaded the removal software from bleeping onto a thumb drive.  how do you get it started to clean a lap top.  i have the thumb stuck into the bad lap top.  what buttons do you push to make the laptop see the drive and start it?  Thanks.  g


Edited by Queen-Evie, 15 March 2013 - 10:26 AM.
moved from Windows 7 to the appropriate forum


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#2 narenxp

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Posted 15 March 2013 - 01:28 PM

Pressf F8 at  bootup

 

Can you boot into safemode with command prompt?



#3 moening

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Posted 15 March 2013 - 01:41 PM

Thanks.  Now the laptop will not allow me to use the password to get in and it just goes to the ransom screen.  have to figure out how to get in.  i tried the bleeping software.  not sure it it ran right or if the ransom is smart enough to not let it get to the right area????  thanks.

#4 narenxp

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Posted 15 March 2013 - 01:47 PM

.


Edited by narenxp, 15 March 2013 - 04:14 PM.


#5 moening

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Posted 15 March 2013 - 02:09 PM

i just tried that and it goes 20 seconds and then goes to the ransomware screen again??? thanks.

#6 narenxp

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Posted 15 March 2013 - 02:12 PM

I dont understand.Was system restore successful? Did you atleast boot into recovery console?

 

If you tried restoring using recovery console,try a different restore point.



#7 moening

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Posted 15 March 2013 - 02:20 PM

i got to the black screen and hit last known good version. what does recovery counsel mean? I just tried again and it comes up like it used to, then 20-30 seconds later the ransomware screen is back? thanks.

#8 narenxp

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Posted 15 March 2013 - 02:31 PM

i got to the black screen and hit last known good version

 

I never said you to select last known good configuration.Please read my instructions again.Do you have an option called REPAIR YOUR COMPUTER?

 

 

`


Edited by narenxp, 15 March 2013 - 04:14 PM.


#9 moening

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Posted 15 March 2013 - 02:38 PM

i am sorry. yes. distracted today, but my fault. should i hit it????

#10 narenxp

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Posted 15 March 2013 - 02:42 PM

Read the instructions and please do it.



#11 moening

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Posted 15 March 2013 - 02:53 PM

thanks. it worked awhile, now it says unspecified error happend during restore....nothing changed. it says try again with another point and then go to advanced recovery maybe whatever that is. I will start it again. thanks

#12 narenxp

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Posted 15 March 2013 - 02:55 PM

Use another restore point if not we will try another fix.



#13 moening

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Posted 15 March 2013 - 03:10 PM

yah it did the same thing with an earlier restore??/ appeciate your help. I saw someplace on bleeping about deleting a "cftmon" file thought I saw womthing like that pop up when i tried to run their program..... but it went away

#14 narenxp

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Posted 15 March 2013 - 03:19 PM

Please follow the instructions given here

 

http://support.kaspersky.com/8005

 

You need either a DVD or flash drive.Please follow the instructions.After scan finishes,restart the PC and see if that helps.If you can boot into normal mode we can use other scans to make sure system is clean.



#15 moening

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Posted 15 March 2013 - 04:12 PM

thank you so much. i have only one dsl line here at work and switch back and forth. after the laptop said no change in restore point, I turned off rebooted and it said "system restored to 4 march" i thought golden!!!!!!! and yes it was. Norton was damaged somehow so I have just gotten that back on and everything seems OK.. Key was your "repair computer" I thought it was the heading for the below options, not an option itself.f The restore is something i have never had to use , but great. I really appreciate your help and will try to pass forward help in the futute......well not on a computer!!!!!!! but in other ways. A lesson has been learned on surfing...... i thought norton protected from stuff like that????

THANK YOU. gene




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