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Vista no Keyboard and Unable to start Mouse(Error Code:10)


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#1 san2222

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Posted 15 March 2013 - 05:54 AM

Hi, Im unable to make Windows recognise my Keboard and the Mouse has trouble starting showing Error Code 10 in Device Manager.

 

Please note that there is no Keyboard entry in Device Manager.

 

Few recent modifications and procedures I have made I have made:

 

1)Uninstalled VMware

2) Removed few Infections via MSE

3) Edited Registry (HKLM\...Control\Class\{4D36E96B-E325-11CE-BFC1-08002BE10318}]) to include only kbdclass

4) Ran System Look for the said entry

5) Ran ComboFix to create a Log

6) Ran Mini ToolBox

7) Ran DDS

 

The only thing I dint try is System Restore and Safe Boot. This is because, the person at the other end doesnt know how to perform it and that I may loose Connectivity

 

Although Im not physically present to troubleshhot..Ill try to do as u say via TeamViewer

 

The keyboard seems to light up when in boot..but Windows doesnt recognise it.

 

Thankx

Attached Files


Edited by hamluis, 15 March 2013 - 08:26 AM.
Moved from Vista to Malware Removal Logs - Hamluis.


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#2 HelpBot

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Posted 20 March 2013 - 05:55 AM

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#3 san2222

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Posted 24 March 2013 - 04:25 AM

Ok here is the new DDS logs.

 

Please note that I may not reply to posts that often due to network unavailability.

 

Attached File  dds.txt   13.35KB   1 downloads

Attached File  attach.txt   10.05KB   1 downloads


Edited by san2222, 24 March 2013 - 04:26 AM.


#4 oneof4

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Posted 30 March 2013 - 09:47 AM

Hello and welcome to Bleeping Computer
 
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
 
Please take note:
 
  • If you have since resolved the original problem you were having, we would appreciate you letting us know. 
 
  • Please tell us if you have your original Windows CD/DVD available.

 

Give me some time to study the logs that you have provided, and I will return with a set of instructions, that hopefully will have your friend on their way to a working computer again.

 

In the meantime, there is one additional scan that I would like for you to run:

 

Please download aswMBR ( 511KB ) to your desktop.


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#5 oneof4

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Posted 31 March 2013 - 06:05 PM

A couple of other things you can try:

  1. Try to enter BIOS on start-up; does keyboard work there?
  2. Try another keyboard and see if it works.

Best Regards,
oneof4.


#6 san2222

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Posted 01 April 2013 - 03:55 AM

The problem is not fixed yet.

Theres no CD Drive..so I guess we cant use the OS CD.

USB Keyboard and Mouse does work..

 

Ill post the results of the scan soon..please bear with me..

Thank You



#7 san2222

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Posted 02 April 2013 - 10:08 PM

Ok here is the aswMBR log.

It also seems theres BSOD caused by NETIO.SYS. Hence also view th BSOD.txt file as well (dont use Word Wrap as its quiet wide). Thanks

 

 

 

Attached Files



#8 oneof4

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Posted 03 April 2013 - 08:19 PM

I'm researching the netio.sys bsod.  In the meantime, is the keyboard/mouse issue resolved?


Best Regards,
oneof4.


#9 san2222

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Posted 04 April 2013 - 01:40 AM

Thanks oneof4 ! No the problem still persists...but if it's not possible to find a solution..its fine. After all I have the USB Keyboard and mouse:)

If only I could physically access the system,I would have tried better.Hmm..



#10 oneof4

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Posted 04 April 2013 - 09:21 AM

So, was the original keyboard / mouse PS2?


Best Regards,
oneof4.


#11 san2222

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Posted 04 April 2013 - 10:20 AM

Yes they were plugged into PS2 ports.



#12 oneof4

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Posted 06 April 2013 - 07:47 PM

Hey san2222 :)

 

It's possible that the PS2 filters may have been hi-jacked.  To be sure, let's do an export of those registry keys for me to examine:

 

 

Exporting a Key Using MiniRegTool
 

  • Please download MiniRegTool.zip and save it to your desktop.
  • Unzip it and run MiniRegTool.exe

 

  • Copy and paste the following in the edit box:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E96B-E325-11CE-BFC1-08002BE10318}
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E96F-E325-11CE-BFC1-08002BE10318}
 
 

 

  • Check Export keys radio button and click Go.
  • Please post the log (Result.txt) it makes into your reply.

Best Regards,
oneof4.


#13 san2222

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Posted 08 April 2013 - 11:48 PM

Done! heres the result

 

Attached Files



#14 oneof4

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Posted 10 April 2013 - 05:25 AM

Okay, that all looks good.  Try going into Device Manager, right-click on both the keyboard and mouse, Uninstall each, then restart the computer.  Windows will then re-install each of them.  See if that will get the PS2 version working again.


Best Regards,
oneof4.


#15 san2222

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Posted 10 April 2013 - 09:20 AM

Will try and post.But as I mentioned in the 1st post, its likely that it wont show up in Device Manager...but ill give a try anyways :)






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