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How To Unpause the rootkit scan in Kaspersky?


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#1 MML

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Posted 14 March 2013 - 02:26 AM

Hi, I have the automatic option for rootkit scanning running on my Kasperspy, but lately it's taken to pausing itself.  There are no buttons or hints that tell me how to unpause it, and it tends to put a huge drag on the RAM, spiking it to 100 and sticking it there until I reboot.  Is there any way to fix it?



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#2 noknojon

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Posted 14 March 2013 - 04:28 AM

Hi MML -

This will give us more required information -

Download Security Check by Screen317 from HERE and save it to your Desktop.
* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.
Note: If a security program requests permission to access the Internet, allow it to do so.

 

Thank You -



#3 quietman7

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Posted 16 March 2013 - 06:07 AM

By default Kaspersky IS performs regular scanning for rootkits in background mode to minimize the load on system resources and running of resource intensive tasks when the computer is idle (Idle scan)...but you can disable the scan by following the instructions provided in their documentation.

Kaspersky Internet Security 2012 User Guide
Kaspersky Internet Security 2012 User Manual

For Kaspersky Internet Security 2013 and other language documentation see Kaspersky Internet Security and Anti-virus User Guides.

You should still follow noknojon's instructions as that will provide more information to help ascertain what is going on.
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#4 noknojon

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Posted 16 March 2013 - 07:48 AM

Thanks to quietman7 for the advice on KIS -

I wanted to know what version of Kaspersky (KIS / KAV) and the versions that are installed.

Also to know what other protection is involved in your choices, as these can alter Kaspersky's operation.

 

Can you please post the results of the scan (only takes a few minutes) -

 

Thank You -



#5 MML

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Posted 16 March 2013 - 10:29 PM

Here we are!
 
 Results of screen317's Security Check version 0.99.61  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 9  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
 Windows Firewall Disabled!  
Kaspersky Internet Security   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:````````` 
 Sophos Anti-Rootkit 1.5.4   
 Malwarebytes Anti-Malware version 1.65.1.1000  
 JavaFX 2.1.1    
 Java 7 Update 17  
 Adobe Flash Player 10 Flash Player out of Date! 
 Adobe Reader XI  
 Google Chrome 25.0.1364.152  
 Google Chrome 25.0.1364.172  
````````Process Check: objlist.exe by Laurent````````  
 Malwarebytes' Anti-Malware mbamscheduler.exe   
 Kaspersky Lab Kaspersky Internet Security 2013 avp.exe  
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C: 4% 
````````````````````End of Log`````````````````````` 
 

 

I'm running Kaspersky Internet Security 2013, 13.0.1.4190 :)  I should also add that I know of that feature and have tried toggling it on and off and rebooting, but it zooms right to the 50 percent mark and then does nothing again :/


Edited by MML, 16 March 2013 - 11:17 PM.


#6 noknojon

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Posted 16 March 2013 - 11:48 PM

Hi -

From first observations -

NOTE: Sophos Anti-Rootkit can now scan every file on the disk instead of just the hidden ones, which will potentially find more malware.
This option requires Sophos Anti-Virus to be installed, so it should be removed for your Kaspersky to operate correctly.

I am thinking there is a problem with having both of these installed together -

 

Malwarebytes Anti-Malware version 1.65.1.1000 is outdated by about 4 or 5 months now - Please update it -

 

 Adobe Flash Player 11.6. is the current version now - If 11.6 is not seen go to Downloads in the top line -

 

Thank You -



#7 MML

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Posted 17 March 2013 - 08:42 PM

Removed Sophos (though, I should note, that both were existent on the same machine for several months and Kasperky's sweeps never conflicted with it).

 

Updated Malwarebytes, but I'm informed when I update my adobe that Chrome is handling all of my flash player updates.



#8 noknojon

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Posted 17 March 2013 - 10:16 PM

Hi -

I was about to add my reply, but then I noticed this .........

 

This issue is not a feature than can be mitigated via the graphic user interface.
Please disconnect from the internet, then disable Kaspersky self defense (located in Settings > fourth cardboard box icon), then exit Kaspersky via right click the red K tray icon,
then reboot, then re-enable Kaspersky self defense > apply > ok, then re-connect to the internet. Any better?
If still no go after that, please contact Tech Support: https://my.kaspersky.com/en/support/helpdesk
 

It seems like I am asking the experts ........... Did you contact Support help desk about this ??

They did not even want any details from you, but their Support may / will be better than me -

 

Please let me know if you get any reply from them, as I may be giving you false hope -

 

Thank You -



#9 MML

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Posted 24 March 2013 - 02:42 AM

I actually did try to make contact on their tech forum - never got a response.  Thank you!



#10 noknojon

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Posted 27 March 2013 - 04:17 PM

Did you repost Kaspersky Tech Support: https://my.kaspersky.com/en/support/helpdesk
They are usually good with responses -



#11 MML

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Posted 29 March 2013 - 12:21 PM

Oh, I'd never thought to try their tech support!  I'd just automatically assumed that someone was manning the message boards.  Thank you for the advice :)






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