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Win 7 will start, but main User's desktop is a blank screen with mouse pointer


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#1 Rahbil

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Posted 13 March 2013 - 02:25 PM

Black screen with mouse capability, but no icons, no startup or anything. I can log into my Administrator, but my main system, is under user "Rob". When I login to "Rob", I have a black screen for my desktop. User "Rob" is able to ctrl/alt/del into Task Manager, and can log into other users, I can view everything in Task manager, but that is all. No desktop anywhere.

 

This has been happening frequently, and I would do a System Restore to get back to normalcy, but now I went to System Restore, and it is telling me there are no restore points.

 

I tried scanning all my drives for errors, did Malwarebytes complete scan and Webroot complete scan.

 

I guess I have two questions....

 

A: Is there any way to manually do a System Restore? I am pretty sure the restore points are on my drive, but within Windows System Restore I cannot locate them.

 

B: Could it possibly be that something isn't running in my User's Processes or Services?

 

Thanks everyone.



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#2 hamluis

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Posted 13 March 2013 - 02:59 PM

Sounds like a corrupted user profile to me, see http://windows.microsoft.com/en-us/windows7/fix-a-corrupted-user-profile .

 

Louis

 






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