My first post...Good morning to all!
I have a Toshiba laptop running Windows 7 infected with following:
Other Trojans, etc., etc.,...
I downloaded and ran, from a bootable USB, the TDSSKILLER. It left the computer with a blank screen and an un-bootable hard drive.
I tried to repair the MBR in Window Recovery Environment with Bootrec.exe, but it was unable to find an OS. This was done before re-installing a Windows 7 from the DVD drive.
The re-Installed Windows 7 got the hard drive bootable again, but it did not install any drivers & I could not find any drivers on the hard drive...Plus, I could not get on the internet to search/download, so...
I am in process of running the Factory Recovery with option to save user data (I hope). There are 67 drivers, etc. to configure & judging by the speed of the setup process, this is going to be an all day afair. But, I've been struggling with this rootkit(s) issue since Friday 2nd March.
I contacted Microsoft at this support number 1-866-727-2338 (they only help with virus issues here).
Microsoft was very helpful with suggestions, but since I could not boot up from the hard drive they really only could say call back and let them help with installation of Microcoft Security Essentials.
The infected Toshiba was running MSE, when it became infected. Microsoft further suggested "deactivation" of Java & Adobe. Plus they said I should not run more than one anti-virus program at a time !...?
My question is What is the BEST ANTI VIRUS, MALWARE, ETC. program(s) to run & is it OK to run more than one program at a time?
I am running several on my "un-infected" Toshiba and it seems that as I down load a new one (anti virus program) it finds another virus or trojan or adware, etc, that the others had not !!!
Thanks in advance for any help with the above question(s) ?
Edited by hamluis, 13 March 2013 - 01:05 PM.
Moved from Win 7 to Am I Infected - Hamluis.