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BSOD, error 0X00000109 & Disk errors - What next?


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#1 GoshenBleeping

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Posted 13 March 2013 - 09:03 AM

Platform: ASUS laptop model K52F-BBR9, Windows 7 Home Edition SP1 64 bit
Using Windows Firewall & Avira anti-virus
Hard drive 466GB Seagate ST9500325AS (SATA)
CPU Intel Core i3 370M @ 2.40 GHZ
RAM 4.00 GB dual-channel DDR3 @ 532 MHZ
 
I have twice received a BSOD with error 0X00000109 when running simultaneously several malware scan products. All products have the latest software updates & the latest virus definition updates:  Malwarebytes, Gmer, Windows Software Malicious Tool, SUPERAntiSpyware, Windows Defender
  
I ran TDSSKiller by itself which found nothing.
I ran Malwarebytes by itself which found nothing.
 
Windows 7 Event Viewer reported:
"The driver detected a controller error on \Device\Harddisk1\DR2". This also occurred for DR1, DR4, DR7.
What does this mean?
 
The Windows event viewer also reported:  "BugcheckCode 265" at the time of each BSOD. 
and
"The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000109 (0xa3a039d8a68625a0, 0xb3b7465ef90462b2, 0xfffff88002fde5c0, 0x0000000000000002). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 031213-20217-01."
 
BlueScreenView reports that the BSOD was caused by "ntoskrnl.exe".
 
I ran the Windows 7 "Memory Diagnostics Tool" just in case - nothing was found.
 
Acronis Drive Monitor reported "The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume OS."
 
I ran chkdsk /f /r C:
Stage 1 & 2 - nothing found
Stage 3 Verifying security descriptors
Repaired an index entry
Repaired security file record segment
Deleted an index entry
Cleaned up 3746 unused index entries
Cleaned up 3746 unused security descriptors
Stage 4 & 5 - nothing found
 
Questions:
(1) I have not yet run chkdsk on D:  --  should I?
(2) Is there anything else I should do?
(3) Is it possible that my problems, whatever they are/were, are fixed?
(4) Since my disk is a Seagate, should I install & run Seatools?
 
Thank you.
 
    David


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#2 dc3

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Posted 13 March 2013 - 03:54 PM

I would suggest running a diagnostic on the hdd.  Most all manufacturers have a diagnostic tool which you can download and run.  But in order to do this you will need to find out who the manufacturer is.  To do this I would recommend downloading SIW.  Once you have it install open it and scroll down the menu on the left side till you find Storage Devices and click on it.  In the pane on the right the make and model of you hdd will be in the upper portion of the screen.

 

Please post the manufacturer and I will post a link to download the diagnostic tool.


Edited by dc3, 13 March 2013 - 04:12 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 GoshenBleeping

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Posted 13 March 2013 - 06:06 PM

Thank you!!!

 

I installed SIW.  The HDD manufacture is Seagate, model # ST9500325AS, size = 500 GB.

 

The Seagate site has a tool "Seatools". Is this the diagnostic tool I should use? I noted that it requires .Net 4.0 which I have downloaded but did not yet install.

 

Thanks again!!



#4 dc3

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Posted 13 March 2013 - 06:18 PM

Check this out...

 

SeaTools for DOS tutorial


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 GoshenBleeping

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Posted 13 March 2013 - 06:53 PM

Thanks - I'll create the CD, run the diag tool, then report the results. Will probably be Thursday or Friday.

Take care....

 

     David



#6 dc3

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Posted 13 March 2013 - 07:04 PM

I'll be around. :thumbup2:


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 GoshenBleeping

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Posted 14 March 2013 - 05:56 AM

Good news - both the short and long tests "passed".  Whews - breathe a sigh of relief!!!!!!

 

Do you recommend that I periodically run this diagnostic as well as chkdsk, or only if I suspect there is a problem?

 

Thanks again for the help.

 

I love this web site. People helping people; restores my faith in human nature.   

 

See ya....

 

     David



#8 dc3

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Posted 14 March 2013 - 11:14 AM

I definitely would run the chkdsk c:/r as Windows is suggesting.

 


1)  Click on the Sart orb startorb_zps06e1f985.png

2)  Click on All Programs.

3)  Click on Accessories.

4)  Right click on Command Prompt, then click on Run as administrator.

A black page like the one below will open with a blinking cursor, type in chkdsk c:/r  then press the Enter key.

Screenshot2.jpg

You will get the following message:

Chkdsk cannot run because the volume is in use by another process.  Would you like to shcedule this volume to be checked the next time the system restarts?  (Y/N)

Press the Y key, then press Enter

Restart your computer to run the scan.  This has five sections and will take some time.  Please don't try to use your computer while this scan is running.
 


Edited by dc3, 14 March 2013 - 11:16 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 GoshenBleeping

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Posted 15 March 2013 - 10:38 AM

Thanks!!

I initially ran chkdsk and it fixed some file entries on C:. No fixes on D:

Then I ran the Seatools diagnostic tool & the short and long tests passed.

I ran chkdsk again on C: to verify that all is well.

 

So I appear to be in good shape.

 

Thanks again.



#10 dc3

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Posted 15 March 2013 - 02:28 PM

If there are any other issues, let us know. :thumbup2:


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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