Dear Staff Member,
Please help, I think I have become badly infected.
I wanted to save a video from youtube that is up only temporarily and I went onto decide to download some software to be able to download the video and then convert it.
I first went to this site: http://www.computerhope.com/issues/ch001002.htm And then I clicked on savevid.com
So I went here: http://www.savevid.com/# And this is how I downloaded the video to my computer.
Then in the first link above, it also asked me to download a video converter and I clicked and downloaded this one: http://vixy.net/
And then, when I was downloading the converter, it also asked me to download a whole bunch of stuff I have already deleted, like Norton antivirus, Smart Cleaner and Driver Genius. But somehow, when everything was downloading, a toolbar called ASK installed in my browser and now my browser will not start as I always started it, which was by either clicking MSN or by clicking the icon I had on my desktop. The browser (which by the way is IE - although I do not know what version) does start but it freezes. But if I go through Start and then onto my programas and start it from there, it works.
I tried uninstalling the ASK toolbar, which is what I think is causing the problem with IExplorer, it would not allow me to uninstall. It asked me to quit IE, which I was not running, and then hit a 'retry' button, but still will not uninstall.
Can you please help?
Thank you very much in advance.