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Big mistake, I downloaded Freecoder and Aplian FLV and now I am infected!


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#1 Souschefie

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Posted 12 March 2013 - 11:39 PM

Dear Staff Member,

 

Please help, I think I have become badly infected.

 

I wanted to save a video from youtube that is up only temporarily and I went onto decide to download some software to be able to download the video and then convert it. 

 

I first went to this site: http://www.computerhope.com/issues/ch001002.htm  And then I clicked on savevid.com

 

So I went here: http://www.savevid.com/#  And this is how I downloaded the video to my computer.

 

Then in the first link above, it also asked me to download a video converter and I clicked and downloaded this one: http://vixy.net/

 

And then, when I was downloading the converter, it also asked me to download a whole bunch of stuff I have already deleted, like Norton antivirus, Smart Cleaner and Driver Genius.  But somehow, when everything was downloading, a toolbar called ASK installed in my browser and now my browser will not start as I always started it, which was by either clicking MSN or by clicking the icon I had on my desktop.  The browser (which by the way is IE - although I do not know what version) does start but it freezes.  But if I go through Start and then onto my programas and start it from there, it works.

 

I tried uninstalling the ASK toolbar, which is what I think is causing the problem with IExplorer, it would not allow me to uninstall.  It asked me to quit IE, which I was not running, and then hit a 'retry' button, but still will not uninstall.

 

Can you please help?

 

Thank you very much in advance.

 

Mario



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#2 Souschefie

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Posted 13 March 2013 - 12:15 AM

Dear Staff Member,

 

I should have asked:

 

Shall I uninstall Freecoder 7 and Aplian FLV?

 

Also, can you please help me uninstall the ASK toolbar?

 

And lastly, can you also help me with my MSN icon on my destop toolbar, as when I clck to open my hotmail inbox, IE would not open as it did before.

 

Thank you very much.

 

Mario






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