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BSOD - error 0X00000109 when running malware scans


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#1 GoshenBleeping

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Posted 12 March 2013 - 07:27 PM

Platform: ASUS laptop model K52F-BBR9, Windows 7 SP1 64 bit
Using Windows Firewall & Avira anti-virus
 
I have twice received today a BSOD with error 0X00000109 when running simultaneously the malware scan products listed below under my Admin account. All products have the latest software updates & the latest virus definition updates:
  Malwarebytes
  Gmer
  Windows Software Malicious Tool
  SUPERAntiSpyware
  Windows Defender
  
I had previously run TDSSKiller which found nothing.
The Windows event viewer lists "BugcheckCode 265" at the time of each BSOD. 3 of 4 BugCheck parameters were different for the two BSODs. Both BSODs had "BugcheckParameter4 0x2".
BlueScreenView reports that the BSOD was caused by "ntoskrnl.exe".
I ran the Windows 7 "Memory Diagnostics Tool" just in case - nothing was found.
I did not run a disk check.
 
What is interesting is that I have never received a BSOD when doing my regular day-to-day work (Microsoft Word, Powerpoint, web surfing, etc.), only the two times today when I ran the malware scan.
 
I do not know if the problem is:
(1) Am I infected?
(2) Could the problem be a bug in one of the malware scanners?  (I will try running these one at a time to see what happens.)
(3) Hardware problem?
 
Thank you in advance for your help!!


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#2 jburd1800

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Posted 12 March 2013 - 08:18 PM

Have you tried running the programs one at a time...some don't play well with others


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#3 GoshenBleeping

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Posted 13 March 2013 - 06:39 AM

I am in the process of running them one at a time. SInce I use the laptop a lot during the day, I will run each of them separately at night.

 

Do you recommend that I run  "sfc"  to check the integrity of all protected system files?

 

Do you recommend that I run  "chkdsk"?

 

Is there a potential for harm in running either of these?

 

Thank you.

 

      David



#4 GoshenBleeping

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Posted 13 March 2013 - 08:52 AM

My apology.....

 

I noticed this morning that Acronis Drive Monitor reported an error & recommended I run chkdsk. SInce this does appear to be a hardweare error & not an error caused by an infection, let's close out this thread, & I will open a new thread on the hardware forum.

 

Thank you.

 

    David

 






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