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Windows 7 slow loading


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11 replies to this topic

#1 helpdougie

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Posted 12 March 2013 - 01:39 PM

Hello all,
 
This is my mother-in-laws computer and I need some help. The computer is an Acer Aspire 5100 laptop running Windows 7. The computer specs are as follows:
AMD Turion 64 1.6GHz,
1GB RAM
160GB HD 
This computer boots, but loads slow. It takes forever to load sidebar gadgets and double clicking programs to load.
 
I have tried to following:
System Restore 
malwarebytes
Spybot Search and Destroy 
SuperAntiSpyware
Disk Defrag(Auslogics) 
CCleaner 
MS offline Windows Defender
and nothing seems to help. I would really like to do a HiJackThis log, but I don't know much about how to read one to do it on my own. Can someone help me with this?


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#2 Noviciate

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Posted 13 March 2013 - 03:15 PM

Good evening. :)

As HijackThis has not been seriously updated by Trend Micro in some time, it is now no longer considered to be an effective tool for malware removal. You will need to go here, follow step 6 and part of step 7 and then post accordingly into THIS thread.

Please include any other information that you consider to be relevant - browse redirection, pop-ups, monkeys sat on the monitor flicking peanuts at you, that sort of thing.


So long, and thanks for all the fish.

 

 


#3 helpdougie

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Posted 15 March 2013 - 11:19 AM

Thanks for replying. Here is my DDS log.
 
 
DDS (Ver_2012-11-20.01) - NTFS_AMD64 
Internet Explorer: 9.0.8112.16464
Run by ValuedUser at 19:10:34 on 2013-03-14
Microsoft Windows 7 Ultimate   6.1.7601.1.1252.1.1033.18.894.51 [GMT -5:00]
.
AV: avast! Antivirus *Enabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
SP: avast! Antivirus *Enabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Spybot - Search and Destroy *Enabled/Updated* {9BC38DF1-3CCA-732D-A930-C1CA5F20A4B0}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\system32\Ati2evxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\Ati2evxx.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\Windows\system32\Dwm.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Spybot - Search & Destroy 2\SDFSSvc.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k secsvcs
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files (x86)\Spybot - Search & Destroy 2\SDUpdSvc.exe
C:\Program Files\HP\HP Deskjet 3520 series\Bin\ScanToPCActivationApp.exe
C:\Program Files (x86)\Spybot - Search & Destroy 2\SDWSCSvc.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Users\ValuedUser\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Program Files (x86)\Spybot - Search & Destroy 2\SDTray.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\taskeng.exe
C:\Program Files (x86)\Spybot - Search & Destroy 2\SDUpdate.exe
C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
C:\Windows\system32\taskeng.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
C:\Program Files\AVAST Software\Avast\AvastEmUpdate.exe
C:\Program Files\HP\HP Deskjet 3520 series\Bin\HPCustPartic.exe
C:\Program Files (x86)\Spybot - Search & Destroy 2\SDImmunize.exe
C:\Program Files (x86)\Google\Update\1.3.21.135\GoogleCrashHandler64.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Windows\servicing\TrustedInstaller.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: Spybot-S&D IE Protection: {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files (x86)\Spybot - Search & Destroy 2\SDHelper.dll
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL
BHO: avast! WebRep: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL
TB: avast! WebRep: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
uRun: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
uRun: [HP Deskjet 3520 series (NET)] "C:\Program Files\HP\HP Deskjet 3520 series\Bin\ScanToPCActivationApp.exe" -deviceID "CN28U141FP05SY:NW" -scfn "HP Deskjet 3520 series (NET)" -AutoStart 1
uRun: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
mRun: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [SDTray] "C:\Program Files (x86)\Spybot - Search & Destroy 2\SDTray.exe"
StartupFolder: C:\Users\VALUED~1\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\Dropbox.lnk - C:\Users\ValuedUser\AppData\Roaming\Dropbox\bin\Dropbox.exe
uPolicies-Explorer: NoDrives = dword:0
mPolicies-Explorer: NoDrives = dword:0
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - C:\PROGRA~2\MICROS~1\Office14\ONBttnIE.dll/105
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files (x86)\Spybot - Search & Destroy 2\SDHelper.dll
.
INFO: HKCU has more than 50 listed domains.
If you wish to scan all of them, select the 'Force scan all domains' option.
.
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/flashplayer/current/swflash.cab
TCP: NameServer = 209.18.47.61 209.18.47.62 192.168.1.1
TCP: Interfaces\{E8E33A7F-CBB9-4A90-BE36-71115BED49ED} : DHCPNameServer = 209.18.47.61 209.18.47.62 192.168.1.1
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
Notify: SDWinLogon - SDWinLogon.dll
SSODL: WebCheck - <orphaned>
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\25.0.1364.160\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
x64-BHO: avast! WebRep: {318A227B-5E9F-45bd-8999-7F8F10CA4CF5} - C:\Program Files\AVAST Software\Avast\aswWebRepIE64.dll
x64-BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL
x64-TB: avast! WebRep: {318A227B-5E9F-45bd-8999-7F8F10CA4CF5} - C:\Program Files\AVAST Software\Avast\aswWebRepIE64.dll
x64-Run: [SynTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
x64-SSODL: WebCheck - <orphaned>
x64-SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL
.
============= SERVICES / DRIVERS ===============
.
.
=============== Created Last 30 ================
.
2013-03-12 21:14:43 9162192 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{82C07585-DF51-4C07-A7EF-04563C945A4A}\mpengine.dll
2013-03-12 19:34:31 -------- d-----w- C:\Program Files (x86)\ESET
2013-03-12 01:49:19 -------- d-----w- C:\Windows\Microsoft Antimalware
2013-03-12 00:07:42 -------- d-sh--w- C:\$RECYCLE.BIN
2013-03-11 23:38:13 98816 ----a-w- C:\Windows\sed.exe
2013-03-11 23:38:13 256000 ----a-w- C:\Windows\PEV.exe
2013-03-11 23:38:13 208896 ----a-w- C:\Windows\MBR.exe
2013-03-06 23:54:18 -------- d-----w- C:\Users\ValuedUser\AppData\Roaming\SUPERAntiSpyware.com
2013-03-06 23:53:14 -------- d-----w- C:\ProgramData\SUPERAntiSpyware.com
2013-03-06 23:53:14 -------- d-----w- C:\Program Files\SUPERAntiSpyware
2013-02-27 06:27:37 -------- d-----w- C:\Users\ValuedUser\AppData\Local\KSafe
2013-02-27 06:19:22 -------- d-----w- C:\ProgramData\Kingsoft
2013-02-27 06:19:21 -------- d-----w- C:\Users\ValuedUser\AppData\Roaming\kingsoft
2013-02-27 06:18:21 -------- d-----w- C:\Program Files (x86)\Kingsoft
2013-02-25 20:35:07 -------- d-----w- C:\Program Files (x86)\Auslogics
2013-02-25 20:29:27 -------- d-----w- C:\Program Files\CCleaner
2013-02-25 20:19:37 -------- d-----w- C:\Users\ValuedUser\AppData\Roaming\Auslogics
2013-02-25 20:18:50 -------- d-----w- C:\Users\ValuedUser\AppData\Roaming\Vtools
2013-02-25 20:18:36 -------- d-----w- C:\Program Files (x86)\Vtools
2013-02-24 05:13:10 996352 ----a-w- C:\Program Files\Common Files\Microsoft Shared\VGX\VGX.dll
2013-02-24 05:13:10 768000 ----a-w- C:\Program Files (x86)\Common Files\Microsoft Shared\VGX\VGX.dll
2013-02-23 21:32:05 -------- d-----w- C:\ProgramData\Spybot - Search & Destroy
2013-02-23 21:31:35 17272 ----a-w- C:\Windows\System32\sdnclean64.exe
2013-02-23 21:31:15 -------- d-----w- C:\Program Files (x86)\Spybot - Search & Destroy 2
2013-02-23 21:30:15 -------- d-----w- C:\Users\ValuedUser\AppData\Local\Programs
2013-02-23 20:07:09 5553512 ----a-w- C:\Windows\System32\ntoskrnl.exe
2013-02-23 20:06:59 3967848 ----a-w- C:\Windows\SysWow64\ntkrnlpa.exe
2013-02-23 20:06:52 3913064 ----a-w- C:\Windows\SysWow64\ntoskrnl.exe
2013-02-23 20:04:12 215040 ----a-w- C:\Windows\System32\winsrv.dll
2013-02-23 20:04:08 25600 ----a-w- C:\Windows\SysWow64\setup16.exe
2013-02-23 20:04:08 14336 ----a-w- C:\Windows\SysWow64\ntvdm64.dll
2013-02-23 20:04:07 7680 ----a-w- C:\Windows\SysWow64\instnm.exe
2013-02-23 20:04:07 5120 ----a-w- C:\Windows\SysWow64\wow32.dll
2013-02-23 20:04:02 2048 ----a-w- C:\Windows\SysWow64\user.exe
2013-02-23 20:03:28 3153408 ----a-w- C:\Windows\System32\win32k.sys
2013-02-23 20:03:12 1913192 ----a-w- C:\Windows\System32\drivers\tcpip.sys
2013-02-23 20:03:05 288088 ----a-w- C:\Windows\System32\drivers\FWPKCLNT.SYS
2013-02-23 19:59:58 -------- d-----w- C:\Users\ValuedUser\AppData\Roaming\Malwarebytes
2013-02-23 19:59:27 38224 ----a-w- C:\Windows\SysWow64\drivers\mbamswissarmy.sys
2013-02-23 19:59:24 -------- d-----w- C:\ProgramData\Malwarebytes
2013-02-23 19:59:22 24664 ----a-w- C:\Windows\System32\drivers\mbam.sys
2013-02-23 19:59:18 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware
2013-02-23 19:54:00 -------- d-----w- C:\Windows\pss
.
==================== Find3M  ====================
.
2013-03-12 21:41:08 73432 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2013-03-12 21:41:08 693976 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2013-01-17 06:28:58 273840 ------w- C:\Windows\System32\MpSigStub.exe
2013-01-09 01:19:09 2312704 ----a-w- C:\Windows\System32\jscript9.dll
2013-01-09 01:12:03 1392128 ----a-w- C:\Windows\System32\wininet.dll
2013-01-09 01:11:06 1494528 ----a-w- C:\Windows\System32\inetcpl.cpl
2013-01-09 01:07:51 173056 ----a-w- C:\Windows\System32\ieUnatt.exe
2013-01-09 01:07:47 599040 ----a-w- C:\Windows\System32\vbscript.dll
2013-01-09 01:04:42 2382848 ----a-w- C:\Windows\System32\mshtml.tlb
2013-01-08 22:11:21 1800704 ----a-w- C:\Windows\SysWow64\jscript9.dll
2013-01-08 22:03:20 1129472 ----a-w- C:\Windows\SysWow64\wininet.dll
2013-01-08 22:03:12 1427968 ----a-w- C:\Windows\SysWow64\inetcpl.cpl
2013-01-08 21:59:02 142848 ----a-w- C:\Windows\SysWow64\ieUnatt.exe
2013-01-08 21:58:29 420864 ----a-w- C:\Windows\SysWow64\vbscript.dll
2013-01-08 21:56:23 2382848 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2013-01-04 04:43:21 44032 ----a-w- C:\Windows\apppatch\acwow64.dll
2012-12-16 17:11:22 46080 ----a-w- C:\Windows\System32\atmlib.dll
2012-12-16 14:45:03 367616 ----a-w- C:\Windows\System32\atmfd.dll
2012-12-16 14:13:28 295424 ----a-w- C:\Windows\SysWow64\atmfd.dll
2012-12-16 14:13:20 34304 ----a-w- C:\Windows\SysWow64\atmlib.dll
.
============= FINISH: 19:14:41.30 ===============

Attached Files



#4 Noviciate

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Posted 16 March 2013 - 03:20 PM

Good evening. :)

Pay a visit to the ESET Online Scanner.

  • Click the ESET Online Scanner button and a new window will open - you may need to maximise it.
  • Click the Run ESET Online Scanner button in the new window.
  • If you are using any other browser than IE, you will be prompted to download and run esetsmartinstaller_enu.exe and the scan will run from within the window that the executable opens.
  • Regardless of which browser you are using, you will be shown some terms and conditions and you will need to accept these to continue.
  • If you are running IE for this scan you will then be prompted to allow an ActiveX component to be downloaded, unless you already have it installed, and the scan will run inside IE.
  • When you see the Computer Scan Settings window, you will need to make the following changes:

    • UNCHECK Remove found threats - this is important.
    • Check Scan archives
    • Click on Advanced settings
    • Check Scan for potentially unsafe applications
  • Once ready, click Start to begin - not a surprise really!
  • The anti-virus definitions will now be downloaded, so don't forget to allow them through your firewall if prompted.
  • The above will take a little time, so now is a good time to fire up the kettle and open the biccies.
  • Once the scan has completed you will be shown the results - assuming that the scanner has found anything.
  • Click List of found threats and then Export to text file... and save the log somewhere convenient.
  • You can then close out the scanner - don't bother uninstalling it as you may need to use it again.
  • Please post the contents of this file in your next reply, or let me know that nothing was identified.

 


So long, and thanks for all the fish.

 

 


#5 helpdougie

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Posted 16 March 2013 - 11:04 PM

Thanks, 

I ran the scan at ESET and found 2 items. I don't think that these items would be causing my current problem, but I am posting my findings. 

Attached Files



#6 Noviciate

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Posted 18 March 2013 - 04:11 PM

Good evening. :)

I'd say the same - bundled junk toolbar installations files is all. The first thing that occurs to me is the amount of RAM that the PC has. 1 Gb is probably about half what I would want as a minimum if I was sat in front of a laptop running Windows 7 Ultimate. Has it actually been running any better or are you just assuming that it's sick because of it's speed, which may just be it's best?


So long, and thanks for all the fish.

 

 


#7 helpdougie

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Posted 19 March 2013 - 02:50 PM

Thanks for all your help so far in this. I guess you could say I am assuming its sick because of its speed at least to me. Like I said, this is my mother in laws computer and she is the one who said it started slowing down on her and wanted me to take a look. I found nothing and came here in hopes of some relief. I am just about burned out on computers.

 

Again Thanks for your assistance.



#8 Noviciate

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Posted 20 March 2013 - 03:25 PM

Good evening. :)

Download TFC (Temporary File Cleaner) by OldTimer from here and save it to your Desktop.

  • You will need to close all open programs and save any work as TFC will require a reboot.
  • Double-click TFC.exe to run it. (Note: If you are using Vista, right-click the file and select Run As Administrator from the menu that appears).
  • Click the Start button to begin. Depending on how often you clean temp files, execution time could be anywhere from a few seconds to a minute or two - just sit back and enjoy the view.
  • Once it has finished it should reboot your PC all by itself. If it does not, please manually reboot.
  • Once rebooted your PC will run like a Cray supercomputer, or at least have less junk on the hard drive - OT's not a miracle worker you know!
  • Please note that this tool will empty the Recycle Bin as part of it's actions. If you have anything in there that you haven't finished with, move it first.

 

Once you've rebooted the PC see how it's behaving and let me know.


So long, and thanks for all the fish.

 

 


#9 helpdougie

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Posted 23 March 2013 - 07:05 PM

I ran TFC and now when I try to open up a program it doesn't take forever. Thanks!!! The computer still to me still loads slow, but I guess like you said that is a low memory problem. I am going to suggest to her either a windows downgrade or a memory upgrade and let her decide. 

 

Thanks for all your help. 



#10 Noviciate

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Posted 24 March 2013 - 03:33 PM

Good evening. :)

If you are one for a little playing, and if your mother-in-law isn't set in her ways, have you considered a switch to a flavour of Linux? One advantage is that you can use a boot disk to try it/them out, rather than install them, and if they don't meet with approval, no harm done.


So long, and thanks for all the fish.

 

 


#11 helpdougie

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Posted 25 March 2013 - 01:01 PM

Good Afternoon,

 

I like Linux. My favorite so far is Ubuntu and I am running a dual boot on one of my systems right now. I don't think Linux would be good for my mother-in-law though. I still have to show her around Windows and on her Android Tablet. I don't want to have to introduce another OS. 

 

Thanks for the tip,



#12 Noviciate

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Posted 25 March 2013 - 03:05 PM

Good evening. :)

Probably a wise move. As this issue appears to have been resolved, this thread is now closed.


So long, and thanks for all the fish.

 

 





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