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Disc Drive not working in Windows 8 (virtual or physical)

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#1 pdenner


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Posted 12 March 2013 - 01:13 AM


I recently noticed that I could neither mount .iso files nor use my disk drive in Windows 8. In device manager it gives me this:
"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)" for my disk drive (hp BD ROM BC-5550H), and it's not showing up in my computer. I also don't have the virtual disc drive that used to be there because I accidentally uninstalled that one instead of the HP one in the hopes that after a reboot, they'd magically work again. Now the virtual disc drive is no longer there.
What can I do to fix this? If possible, I'd rather not muck around with the registry, nor would I like to do a clean install. But, if thats what it takes (and the error code seems to imply this), where do I go from here?

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#2 pdenner

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Posted 12 March 2013 - 01:02 PM

Figured it out. Uninstalled the drive in device manager, but instead of rebooting, I scanned for hardware changes instead and it reinstalled correctly. Just mounted an .iso disc and the virtual drive came up too.

#3 hamluis



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Posted 12 March 2013 - 02:48 PM

Glad you resolved it...thanks for letting us know.


Happy computing :).



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