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Hardware and software problems after malware removed


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#1 Dearlymom

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Posted 11 March 2013 - 01:49 PM

Hello,

 

I have recently been working with Gringo on this site to clear up virus/malware problems on my computer.  He was not able to help me any farther and refered me to you.  I hope I have posed in the right forum.  Here is a link to the post for reference to what we have done to the computer if needed.

 

http://www.bleepingcomputer.com/forums/t/487159/please-check-my-files-i-have-been-infected-with-irp-hook-rootkit/page-4

 

The comouter currently thinks there is new Hardware that needs to be installed, Windows Security alert pops up and as well as a pop up that tells me that ArcSoft Connect Daemon has encountered a problem.  I have attached a screen shot of the three messages.  There is also a blank icon that shows up in the control panel and documents that are greyed out even though they are not open. 

 

I am running Windows XP Pro 5.1 with service pack 3

 

Thank you for your help.

 

Dearlymom

 

Attached File  errors.doc   132KB   4 downloads


Edited by Dearlymom, 11 March 2013 - 02:00 PM.


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#2 hamluis

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Posted 11 March 2013 - 02:04 PM

Try uninstalling the Arcsoft software (it may be damaged) via Add/Remove Programs...and run without it for a bit.

 

Then reinstall it, after being convinced that it is not the problem...or that it is.

 

Louis



#3 Dearlymom

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Posted 11 March 2013 - 02:41 PM

Just want to make sure that I do not do something wrong or something that cannot be undone.  Add/Remove programs does not show ArcSoft Connect Daemon, but it does show other ArcSoft programs.  The Start menu shows ArcSoft Connect and ArcSoft Print Creations.

 

Dearlymom



#4 hamluis

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Posted 11 March 2013 - 04:15 PM

Unless something has changed...Arcsoft makes graphics/scanner software.  Uninstalling all of it will do no harm to anything.

 

We are not in the habit of suggesting things which are headed down the wrong path, see comments at  http://www.file.net/process/acdaemon.exe.html .

 

Louis



#5 Dearlymom

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Posted 11 March 2013 - 05:01 PM

Another ArcSoft Connect Daemon error pops up upon trying to uninstall the first ArcSoft program listed and will not let me uninstall any more.

 

Dearlymom



#6 narenxp

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Posted 11 March 2013 - 08:00 PM

Lets fix the SM BUS controller first.

 

Please provide us the exact model number of your PC so that we can search for drivers.



#7 .X.

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Posted 11 March 2013 - 08:36 PM

See that orange icon in your notification area? That's Java telling you there's an update. Make sure to update that as it's a massive security risk if you have Java enabled in the browser.

 

Make sure to uncheck the Ask toolbar when the installer runs.


Edited by .X., 11 March 2013 - 08:38 PM.


#8 Dearlymom

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Posted 11 March 2013 - 08:37 PM

I have a gerneric computer so to speaker, but here is what I found under My Computer gereral properties.  I hope this is what you are looking for.  If not, please help me find the information you need.

 

System:  Microsoft Windows XP, Professional, Version 2002, Service Pack 3

Registered to:  My name, Mod Edit:  Removed license data - Hamluis.

Computer:  AMD Sempron Processor, LE-1250, 2.21 GHz, 2.00 GB of RAM, Physical Address Extension

 

Thank you for your help

 

Dearlymom


Edited by hamluis, 12 March 2013 - 11:18 AM.


#9 Dearlymom

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Posted 11 March 2013 - 08:39 PM

Tried to install Java Updates.  Error: failed to download required installation files.

 

Dearlymom



#10 narenxp

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Posted 11 March 2013 - 08:42 PM

Press Windows+R key and type

 

devmgmt.msc and click ok

 

Right click on Unknown device-properties

 

Click Details tab

 

Select device instance id from the drop down and copy the details and paste it.



#11 .X.

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Posted 11 March 2013 - 08:45 PM

We need the make of your motherboard. Click start, run, type msinfo32 and press enter. Tell us what's here....

 

System%20Information.png

 

Or you can use Speccy.



#12 .X.

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Posted 11 March 2013 - 08:49 PM

Tried to install Java Updates.  Error: failed to download required installation files.

 

Dearlymom

 

http://java.com/en/download/index.jsp

 

Remember to uncheck toolbars and homepage changes, etc.



#13 Dearlymom

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Posted 11 March 2013 - 09:26 PM

Other Device Properties:  PCI\VEN_10DE&DEV_03EB&SUBSYS_2A5B103C&REV_A2\3&2411E6FE&0&09
 

Motherboard Information

 

System Manufacturer    Compaq-Presario
System Model    NC783AA-ABA SR5703WM
 



#14 Dearlymom

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Posted 11 March 2013 - 09:38 PM

Java installed.

 

Thank you

 

Dearlymom



#15 narenxp

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Posted 12 March 2013 - 12:26 AM

Download nvidia package from here

 

http://us.download.nvidia.com/Windows/nForce/15.26/15.26_nforce_winxp32_international_whql.exe

 

Launch it and follow the instructions,Install it,restart the PC .Check your device manager for errors or unknown devices.If you still see SM bus controller i will guide you to install it manually.






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