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possible infection


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12 replies to this topic

#1 mon1day

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Posted 10 March 2013 - 11:04 PM

Hello,

 

My machine may be infected with a virus.  I tried to follow steps 1-8 in preparing for a new post but got stuck on step 6, "download and run dds".  I downloaded dds.com but the application stop after a few minutes.  The last line from the console is "when the scan is complete, a logfile/report shall pop open.  Please wait..".  Eventually my machine freeze (the mouse pointer stops moving). 

 

I am running windows xp sp3 on a mac book pro under bootcamp.  I do not have windows boot cd available at the moment.  

 

I'd appreciate any help you can provide.

 

Thanks



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#2 m0le

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Posted 12 March 2013 - 08:15 PM

Hi,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
  • Please subscribe to this topic, if you haven't already. Click the Watch This Topic button at the top on the right.
  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.
  • Please reply to this post so I know you are there.
The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

Once I receive a reply then I will return with your first instructions.

Thanks :thumbup2:
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#3 mon1day

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Posted 12 March 2013 - 08:28 PM

Hello m0le,

 

Thanks for replying to my request.  I am ready to proceed whenever you are.



#4 m0le

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Posted 13 March 2013 - 06:48 PM

Lets first try an alternative to DDS
  • Please download OTL
  • Save it to your desktop.
  • Double click on the otlicon.png icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the runscan.png button.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.

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#5 mon1day

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Posted 13 March 2013 - 07:50 PM

Hello m0le,

 

I downloaded OTL.exe and during the scan I get an access violation.  The exact message is "Access violation at address 0052DFB7 in module 'OTL.exe'.  Read of address 00000000.".   I was scanning "C:\Documents and Settings\luke\Start Menu\Programs\Startup folder...".

 

The program did not create the OTL.txt and Extras.txt files and so I cannot upload the text.

 

Thanks



#6 m0le

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Posted 13 March 2013 - 07:59 PM

I wonder if this is because you're using a Mac book.

Try a simple program to check whether any of these tools are going to be helpful to us

Please download aswMBR ( 511KB ) to your desktop.
  • Double click the aswMBR.exe icon to run it
  • Click the Scan button to start the scan
  • On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.

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#7 mon1day

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Posted 13 March 2013 - 08:12 PM

m0le,

 

I had better luck with this program.  Here is the contents of the log file:

 

 

aswMBR version 0.9.9.1707 Copyright© 2011 AVAST Software
Run date: 2013-03-13 18:06:20
-----------------------------
18:06:20.593    OS Version: Windows 5.1.2600 Service Pack 3
18:06:20.593    Number of processors: 2 586 0x1706
18:06:20.593    ComputerName: LUKE-MBP15  UserName: luke
18:06:22.515    Initialize success
18:07:38.140    Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP2T0L0-10
18:07:38.156    Disk 0 Vendor: Hitachi_HTS722020K9SA00 DC4AC77A Size: 190782MB BusType: 3
18:07:38.171    Disk 0 MBR read successfully
18:07:38.171    Disk 0 MBR scan
18:07:38.187    Disk 0 Windows XP default MBR code
18:07:38.187    Disk 0 Partition 1 00     EE          GPT               200 MB offset 1
18:07:38.202    Disk 0 Partition 2 00     AF   HFS / HFS+             86912 MB offset 409640
18:07:38.234    Disk 0 Partition 3 80 (A) 07    HPFS/NTFS NTFS       103542 MB offset 178667560
18:07:38.234    Disk 0 scanning sectors +390721928
18:07:38.515    Disk 0 scanning C:\WINDOWS\system32\drivers
18:07:46.265    Service scanning
18:08:03.406    Modules scanning
18:08:32.140    Disk 0 trace - called modules:
18:08:32.171    ntkrnlpa.exe CLASSPNP.SYS disk.sys ACPI.sys hal.dll atapi.sys pciide.sys PCIIDEX.SYS 
18:08:32.187    1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x8ac1bab8]
18:08:32.187    3 CLASSPNP.SYS[ba108fd7] -> nt!IofCallDriver -> \Device\00000077[0x8ac73ca0]
18:08:32.202    5 ACPI.sys[b9f7f620] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP2T0L0-10[0x8ac74d98]
18:08:32.202    Scan finished successfully
18:10:33.015    Disk 0 MBR has been saved successfully to "C:\Documents and Settings\luke\Desktop\MBR.dat"
18:10:33.031    The log file has been saved successfully to "C:\Documents and Settings\luke\Desktop\aswMBR.txt"
 
 
Thanks


#8 m0le

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Posted 13 March 2013 - 08:16 PM

Okay, that's encouraging. We don't have a lot to go on so we'll need to run a good malware remover and see what it finds for us

Please download mbam-logo-new100_big.jpgMalwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application or, if you are using Vista, right-click and select Run As Administrator on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
    If MBAM won't update then download and update MBAM on a clean computer then save the rules.ref folder to a memory stick. This file is found here: 'C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware' then transfer it across to the infected computer.
  • On the Scanner tab:
    • Make sure the "Perform Full Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
  • Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.

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#9 mon1day

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Posted 13 March 2013 - 09:17 PM

m0le,

 

I get the following error during the installation of MalwareBytes:

 

"CoCreateInstance failed; code 0x80040154.  Class not registered"  around 6 times.

 

When MalwareByes tries to launch I get the following error:

 

Run-time error '372':

 

Failed to load control 'WebBroswer' from ieframe.dll.  Your version of ieframe.dll may be outdated.  Make sure you are using the version of the control that was provided with your application.

 

a couple of times ans then MalwareBytes quits ( I see the mbam.exe go away in task manager)



#10 m0le

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Posted 14 March 2013 - 07:37 PM

This feels like a system issue. I suggest you run this past the XP forum and see if the environment you are running it in is responsible or whether it may be corruption of the o/s.

I will keep this topic open for five days, if you need to contact me after that then please PM me
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#11 mon1day

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Posted 14 March 2013 - 07:52 PM

m0le,

 

thanks for your help.



#12 m0le

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Posted 14 March 2013 - 07:54 PM

Good luck in tracking down the problem, mon1day :thumbup2:
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#13 m0le

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Posted 20 March 2013 - 08:36 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
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