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Smithfraud-c.generic trojan can't be removed


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56 replies to this topic

#1 CarlaC

CarlaC

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  • Local time:10:15 PM

Posted 10 March 2013 - 03:39 PM

Hi guys,

 

I am running Windows 7 64-bit and about a week ago I was using Facebook when my PC suddenly rebooted. When it came back up, Windows Defender notified me that I had a Trojan. I ran McAffee, an old version of Malwarebytes, and Sybot Search and Destroy. In fact, I ran them all several times. Then I noticed that both IE and Chrome and been redirected to StartNow Web page (I think). I found directions on how to remove that and did. Chrome has blue screened several times since. I then downloaded AVG (the free version), and reinstalled Chrome. The last time I ran it, 27 suspect items (from adware, malware and trojans) were found. I cleaned them, now AVG doesn't work. I have just finished running Search and Destroy again but nothing came up. Am I truly free of this stuff? 

 

I am having trouble finding the Attach txt file to attach to this post. I am saving it to the desktop but when I try to attach, the file is not listed.

 

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 9.0.8112.16464
Run by Carla at 16:28:04 on 2013-03-10
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.5887.3340 [GMT -4:00]
.
AV: McAfee Anti-Virus and Anti-Spyware *Enabled/Updated* {ADA629C7-7F48-5689-624A-3B76997E0892}
AV: AVG update module *Disabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}
SP: McAfee Anti-Virus and Anti-Spyware *Enabled/Updated* {16C7C823-5972-5907-58FA-0004E2F9422F}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: AVG update module *Disabled/Updated* {B5F5C120-2089-702E-0001-553BB0D5A664}
FW: McAfee Firewall *Enabled* {959DA8E2-3527-57D1-4915-924367AD4FE9}
.
============== Running Processes ===============
.
C:\PROGRA~2\AVG\AVG2013\avgrsa.exe
C:\Program Files (x86)\AVG\AVG2013\avgcsrva.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\atieclxx.exe
C:\Program Files\Dell\DellDock\DockLogin.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files (x86)\AVG\AVG2013\avgidsagent.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files (x86)\Flip Video\FlipShare\FlipShareService.exe
C:\Windows\SysWOW64\svchost.exe -k hpdevmgmt
C:\Windows\system32\svchost.exe -k HsfXAudioService
C:\Program Files (x86)\Verizon\IHA_MessageCenter\Bin\Verizon_IHAMessageCenter.exe
C:\Windows\system32\mfevtps.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Program Files (x86)\AT&T Global Network Client\netcfgsvr.exe
C:\Program Files (x86)\AT&T Global Network Client\NetClientSvc.exe
C:\Program Files (x86)\AT&T Global Network Client\NetLogSvc.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Program Files (x86)\Microsoft\BingBar\SeaPort.EXE
C:\Program Files (x86)\Verizon\VSP\ServicepointService.exe
C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE
C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\14.2.0\ToolbarUpdater.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files (x86)\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe
C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe
C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe
C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
C:\Windows\system32\svchost.exe -k HPService
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\System32\WUDFHost.exe
\\.\globalroot\systemroot\svchost.exe -netsvcs
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files (x86)\Digital Line Detect\DLG.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Dell\DellDock\DellDock.exe
C:\Program Files (x86)\Verizon\VSP\VerizonServicepoint.exe
C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files (x86)\VIA\VIAudioi\VDeck\VDeck.exe
C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\acrotray.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\AVG\AVG2013\avgui.exe
C:\Program Files (x86)\AVG SafeGuard toolbar\vprot.exe
c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqgpc01.exe
C:\Windows\system32\taskeng.exe
C:\Windows\System32\jusched.exe
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Microsoft\BingBar\BingBar.exe
C:\Program Files (x86)\HP\Digital Imaging\smart web printing\hpswp_clipbook.exe
C:\Program Files (x86)\Microsoft\BingBar\BingApp.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_6_602_171_ActiveX.exe
C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn2\ytbb.exe
C:\ProgramData\Microsoft\BingBar\BBSvc\7.1.391.0oemBingBarSetup-Partner.EXE
C:\Windows\TEMP\IXP000.TMP\BBSetup.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Windows\system32\AUDIODG.EXE
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uSearch Bar = hxxp://my.juno.com/s/search?r=minisearch
uSearch Page = hxxp://my.juno.com/s/search?r=minisearch
mSearch Page = hxxp://my.juno.com/s/search?r=minisearch
mDefault_Search_URL = hxxp://my.juno.com/s/search?r=minisearch
uSearchURL,(Default) = hxxp://my.juno.com/s/search?r=minisearch
mSearchAssistant = hxxp://my.juno.com/s/search?r=minisearch
uURLSearchHooks: URLSearchHook Class: {37D2CDBF-2AF4-44AA-8113-BD0D2DA3C2B8} - C:\Program Files (x86)\Juno\SearchEnh1.dll
BHO: &Yahoo! Toolbar Helper: {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn2\yt.dll
BHO: HP Print Enhancer: {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: McAfee Phishing Filter: {27B4851A-3207-45A2-B947-BE8AFE6163AB} - c:\Program Files\McAfee\MSK\mskapbho.dll
BHO: Pop-up Blocker: {52706EF7-D7A2-49AD-A615-E903858CF284} - C:\Program Files (x86)\Juno\qsacc\X1IEBHO.dll
BHO: Spybot-S&D IE Protection: {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll
BHO: scriptproxy: {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files (x86)\Common Files\McAfee\SystemCore\ScriptSn.20120627203643.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: {95B7759C-8C7F-4BF1-B163-73684A933233} - <orphaned>
BHO: Windows Live Messenger Companion Helper: {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
BHO: Adobe PDF Conversion Toolbar Helper: {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} -
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO: SmartSelect Class: {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
BHO: SingleInstance Class: {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn2\YTSingleInstance.dll
BHO: Juno Toolbar Helper: {FE3098B1-04A3-41fd-8CA9-BEA39CB14C87} - C:\Program Files (x86)\Juno\UCReg.dll
BHO: HP Smart BHO Class: {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
TB: Adobe PDF: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
TB: Adobe PDF: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
TB: Yahoo! Toolbar: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn2\yt.dll
TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} -
EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_bho.dll
EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_bho.dll
uRun: [msnmsgr] "C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe" /background
uRun: [Messenger (Yahoo!)] "C:\Program Files (x86)\Yahoo!\Messenger\YahooMessenger.exe" -quiet
uRun: [SpybotSD TeaTimer] C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
uRun: [NetSP - restore settings on power failure] "C:\Program Files (x86)\AT&T Global Network Client\NetSP.exe" -show
uRun: [StartNow Search Protect] "C:\Program Files (x86)\StartNow Toolbar\search_protect.exe" /RELAY /REPORT /PROTECT
uRunOnce: [SpybotDeletingB9086] command.com /c del "C:\Windows\svchost.exe_old"
uRunOnce: [SpybotDeletingD7086] cmd.exe /c del "C:\Windows\svchost.exe_old"
uRunOnce: [SpybotDeletingB5652] command.com /c del "C:\Windows\svchost.exe_old"
uRunOnce: [SpybotDeletingD7696] cmd.exe /c del "C:\Windows\svchost.exe_old"
uRunOnce: [SpybotDeletingB2699] command.com /c del "C:\Windows\svchost.exe_old"
uRunOnce: [SpybotDeletingD1803] cmd.exe /c del "C:\Windows\svchost.exe_old"
mRun: [VerizonServicepoint.exe] "C:\Program Files (x86)\Verizon\VSP\VerizonServicepoint.exe" /AUTORUN
mRun: [StartCCC] "c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun: [PDVDDXSrv] "C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
mRun: [mcui_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
mRun: [HDAudDeck] C:\Program Files (x86)\VIA\VIAudioi\VDeck\vdeck.exe
mRun: [AppleSyncNotifier] C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [Adobe Acrobat Speed Launcher] "C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe"
mRun: [Acrobat Assistant 8.0] "C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe"
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun: [DellSupportCenter] "C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
mRun: [Dell DataSafe Online] "C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe" /m
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun: [AVG_UI] "C:\Program Files (x86)\AVG\AVG2013\avgui.exe" /TRAYONLY
mRun: [vProt] "C:\Program Files (x86)\AVG SafeGuard toolbar\vprot.exe"
mRunOnce: [SpybotDeletingA6589] command.com /c del "C:\Windows\svchost.exe_old"
mRunOnce: [SpybotDeletingC6568] cmd.exe /c del "C:\Windows\svchost.exe_old"
mRunOnce: [SpybotDeletingA4515] command.com /c del "C:\Windows\svchost.exe_old"
mRunOnce: [SpybotDeletingC9055] cmd.exe /c del "C:\Windows\svchost.exe_old"
mRunOnce: [SpybotDeletingA6406] command.com /c del "C:\Windows\svchost.exe_old"
mRunOnce: [SpybotDeletingC1802] cmd.exe /c del "C:\Windows\svchost.exe_old"
mRunOnce: [wextract_cleanup0] rundll32.exe C:\Windows\System32\advpack.dll,DelNodeRunDLL32 "C:\Windows\TEMP\IXP000.TMP\"
mRunOnce: [!BingBar] "C:\ProgramData\Microsoft\BingBar\BBSvc\7.1.391.0oemBingBarSetup-Partner.EXE" /C:"BBSetup.exe cabLocation=.\BingBarPartnerConfig.cab ui=false ismu=2"
StartupFolder: C:\Users\Carla\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\DELLDO~1.LNK - C:\Program Files\Dell\DellDock\DellDock.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\AT&TGL~1.LNK - C:\Windows\Installer\{F419A620-F627-4BEF-8507-84EDAF8E71FC}\NetGM1_89563E53ECF44E868145468A128BDC83.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\DIGITA~1.LNK - C:\Program Files (x86)\Digital Line Detect\DLG.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\HPDIGI~1.LNK - C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: Append Link Target to Existing PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Append to Existing PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert Link Target to Adobe PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert to Adobe PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html
IE: Display All Images with Full Quality - "res://C:\Program Files (x86)\Juno\qsacc\appres.dll/228"
IE: Display Image with Full Quality - "res://C:\Program Files (x86)\Juno\qsacc\appres.dll/227"
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000
IE: {0000036B-C524-4050-81A0-243669A86B9F} - {B63DBA5F-523F-4B9C-A43D-65DF1977EAD3} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll
Trusted Zone: juno.com
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/E/5/6/E5611B10-0D6D-4117-8430-A67417AA88CD/LegitCheckControl.cab
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - C:\Program Files (x86)\Yahoo!\Common\Yinsthelper.dll
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {F27237D7-93C8-44C2-AC6E-D6057B9A918F} - hxxps://juniper.net/dana-cached/sc/JuniperSetupClient.cab
TCP: NameServer = 192.168.1.1 4.2.2.2
TCP: Interfaces\{FFE8603F-7C7E-4C68-9233-A9670DFB3A1F} : DHCPNameServer = 192.168.1.1 4.2.2.2
Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - c:\Program Files (x86)\McAfee\MSC\McSnIePl.dll
Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - C:\Program Files (x86)\Common Files\AVG Secure Search\ViProtocolInstaller\14.2.0\ViProtocol.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\25.0.1364.152\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
x64-BHO: McAfee Phishing Filter: {27B4851A-3207-45A2-B947-BE8AFE6163AB} -
x64-BHO: scriptproxy: {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\Common Files\McAfee\SystemCore\ScriptSn.20120627203643.dll
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
x64-DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
x64-DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
x64-DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
x64-Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - c:\Program Files\McAfee\MSC\McSnIePl64.dll
x64-Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - <orphaned>
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-Notify: GoToAssist - C:\Program Files (x86)\Citrix\GoToAssist\514\G2AWinLogon_x64.dll
x64-SSODL: WebCheck - <orphaned>
.
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSHA;AVGIDSHA;C:\Windows\System32\drivers\avgidsha.sys [2012-10-15 63328]
R0 Avgloga;AVG Logging Driver;C:\Windows\System32\drivers\avgloga.sys [2012-9-21 225120]
R0 Avgmfx64;AVG Mini-Filter Resident Anti-Virus Shield;C:\Windows\System32\drivers\avgmfx64.sys [2012-11-16 111968]
R0 Avgrkx64;AVG Anti-Rootkit Driver;C:\Windows\System32\drivers\avgrkx64.sys [2012-9-14 40800]
R0 mfehidk;McAfee Inc. mfehidk;C:\Windows\System32\drivers\mfehidk.sys [2010-9-21 771096]
R0 mfewfpk;McAfee Inc. mfewfpk;C:\Windows\System32\drivers\mfewfpk.sys [2010-9-21 339776]
R0 PxHlpa64;PxHlpa64;C:\Windows\System32\drivers\PxHlpa64.sys [2010-2-20 55280]
R1 AVGIDSDriver;AVGIDSDriver;C:\Windows\System32\drivers\avgidsdrivera.sys [2012-10-22 154464]
R1 Avgldx64;AVG AVI Loader Driver;C:\Windows\System32\drivers\avgldx64.sys [2012-10-2 185696]
R1 Avgtdia;AVG TDI Driver;C:\Windows\System32\drivers\avgtdia.sys [2012-9-21 200032]
R1 avgtp;avgtp;C:\Windows\System32\drivers\avgtpx64.sys [2013-3-6 39768]
R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\System32\atiesrxx.exe [2010-2-20 203264]
R2 AVGIDSAgent;AVGIDSAgent;C:\Program Files (x86)\AVG\AVG2013\avgidsagent.exe [2012-11-16 5814904]
R2 DockLoginService;Dock Login Service;C:\Program Files\Dell\DellDock\DockLogin.exe [2009-6-9 155648]
R2 HsfXAudioService;HsfXAudioService;C:\Windows\System32\svchost.exe -k HsfXAudioService [2009-7-13 27136]
R2 IHA_MessageCenter;IHA_MessageCenter;C:\Program Files (x86)\Verizon\IHA_MessageCenter\Bin\Verizon_IHAMessageCenter.exe [2011-12-12 290832]
R2 McMPFSvc;McAfee Personal Firewall Service;C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe [2012-11-17 201304]
R2 McNaiAnn;McAfee VirusScan Announcer;C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe [2012-11-17 201304]
R2 McProxy;McAfee Proxy Service;C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe [2012-11-17 201304]
R2 McShield;McAfee McShield;C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe [2010-9-21 241016]
R2 mfefire;McAfee Firewall Core Service;C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe [2010-9-21 218320]
R2 mfevtp;McAfee Validation Trust Protection Service;C:\Windows\System32\mfevtps.exe [2010-9-21 182312]
R2 NetClientSvc;AT&T Global Network Client Service;C:\Program Files (x86)\AT&T Global Network Client\NetClientSvc.exe [2009-5-5 336152]
R2 NetLogSvc;AT&T Global Network Client Logging Service;C:\Program Files (x86)\AT&T Global Network Client\NetLogSvc.exe [2009-5-5 68888]
R2 SBSDWSCService;SBSD Security Center Service;C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe [2011-7-25 1153368]
R2 ServicepointService;ServicepointService;C:\Program Files (x86)\Verizon\VSP\ServicepointService.exe [2011-2-19 689464]
R2 SftService;SoftThinks Agent Service;C:\Program Files (x86)\Dell DataSafe Local Backup\SftService.exe [2010-2-20 658656]
R2 vToolbarUpdater14.2.0;vToolbarUpdater14.2.0;C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\14.2.0\ToolbarUpdater.exe [2013-3-6 968880]
R3 CAXHWBS2;CAXHWBS2;C:\Windows\System32\drivers\CAXHWBS2.sys [2010-2-20 411136]
R3 cfwids;McAfee Inc. cfwids;C:\Windows\System32\drivers\cfwids.sys [2010-9-21 69672]
R3 mfeavfk;McAfee Inc. mfeavfk;C:\Windows\System32\drivers\mfeavfk.sys [2010-9-21 309400]
R3 mfefirek;McAfee Inc. mfefirek;C:\Windows\System32\drivers\mfefirek.sys [2010-9-21 515528]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2011-6-10 539240]
R3 VIAHdAudAddService;VIA High Definition Audio Driver Service;C:\Windows\System32\drivers\viahduaa.sys [2010-2-20 1224704]
S2 avgwd;AVG WatchDog;C:\Program Files (x86)\AVG\AVG2013\avgwdsvc.exe [2012-10-22 196664]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 SessionLauncher;SessionLauncher;c:\Users\ADMINI~1\AppData\Local\Temp\DX9\SessionLauncher.exe --> c:\Users\ADMINI~1\AppData\Local\Temp\DX9\SessionLauncher.exe [?]
S3 BBSvc;Bing Bar Update Service;C:\Program Files (x86)\Microsoft\BingBar\BBSvc.EXE [2011-2-28 183560]
S3 fssfltr;fssfltr;C:\Windows\System32\drivers\fssfltr.sys [2010-11-14 48488]
S3 fsssvc;Windows Live Family Safety Service;C:\Program Files (x86)\Windows Live\Family Safety\fsssvc.exe [2011-5-13 1492840]
S3 HipShieldK;McAfee Inc. HipShieldK;C:\Windows\System32\drivers\HipShieldK.sys [2012-11-17 196440]
S3 mferkdet;McAfee Inc. mferkdet;C:\Windows\System32\drivers\mferkdet.sys [2010-9-21 106112]
S3 PCDSRVC{1E208CE0-FB7451FF-06020200}_0;PCDSRVC{1E208CE0-FB7451FF-06020200}_0 - PCDR Kernel Mode Service Helper Driver;C:\Program Files\Dell Support Center\pcdsrvc_x64.pkms [2012-8-17 25584]
S3 RoxMediaDB10;RoxMediaDB10;C:\Program Files (x86)\Common Files\Roxio Shared\10.0\SharedCom\RoxMediaDB10.exe [2009-6-26 1124848]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2011-4-9 59392]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2010-6-6 1255736]
S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]
.
=============== Created Last 30 ================
.
2013-03-10 19:57:39 8281168 ----a-w- C:\ProgramData\Microsoft\BingBar\BBSvc\7.1.391.0oemBingBarSetup-Partner.EXE
2013-03-10 12:25:45 20480 ------w- C:\Windows\svchost.exe_old
2013-03-07 23:12:44 -------- d-----w- C:\Users\Carla\AppData\Local\{B83676E9-C4A6-4625-A9D5-BBF1652252DD}
2013-03-06 21:43:18 -------- d-----w- C:\Users\Carla\AppData\Local\AVG SafeGuard toolbar
2013-03-06 21:43:09 -------- d-----w- C:\Users\Carla\AppData\Roaming\AVG2013
2013-03-06 21:42:51 -------- d-----w- C:\Users\Carla\AppData\Roaming\TuneUp Software
2013-03-06 21:42:48 -------- d-----w- C:\ProgramData\AVG SafeGuard toolbar
2013-03-06 21:42:38 39768 ----a-w- C:\Windows\System32\drivers\avgtpx64.sys
2013-03-06 21:42:32 -------- d-----w- C:\Program Files (x86)\Common Files\AVG Secure Search
2013-03-06 21:42:31 -------- d-----w- C:\Program Files (x86)\AVG SafeGuard toolbar
2013-03-06 21:40:27 -------- d--h--w- C:\$AVG
2013-03-06 21:40:26 -------- d-----w- C:\ProgramData\AVG2013
2013-03-06 21:35:13 -------- d--h--w- C:\ProgramData\Common Files
2013-03-06 21:35:13 -------- d-----w- C:\Users\Carla\AppData\Local\MFAData
2013-03-06 21:35:13 -------- d-----w- C:\Users\Carla\AppData\Local\Avg2013
2013-03-06 21:35:13 -------- d-----w- C:\ProgramData\MFAData
2013-03-06 17:59:54 9162192 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{B6D8FD7F-299D-463E-A027-74801DFF3522}\mpengine.dll
2013-03-06 17:56:33 -------- d-----w- C:\Users\Carla\AppData\Local\{F8AE5D85-B09E-46FC-A93C-44FD5AB6369D}
2013-03-04 22:26:07 -------- d-----w- C:\Users\Carla\AppData\Local\{F621521E-E8C9-4FEF-8C44-F5774F8B7272}
2013-02-18 17:26:50 -------- d-----w- C:\Users\Carla\AppData\Local\{1AB92203-5EA0-4258-9179-3B6E2FFFE2DE}
2013-02-17 20:09:24 -------- d-----w- C:\Program Files (x86)\HRBlock2012
2013-02-17 13:35:54 -------- d-----w- C:\Users\Carla\AppData\Local\{D3F778BB-4BF3-46DE-AA86-6CCAD180EE14}
2013-02-17 01:59:33 996352 ----a-w- C:\Program Files\Common Files\Microsoft Shared\VGX\VGX.dll
2013-02-17 01:59:33 768000 ----a-w- C:\Program Files (x86)\Common Files\Microsoft Shared\VGX\VGX.dll
2013-02-15 21:07:26 5553512 ----a-w- C:\Windows\System32\ntoskrnl.exe
2013-02-15 21:07:25 3967848 ----a-w- C:\Windows\SysWow64\ntkrnlpa.exe
2013-02-15 21:07:24 3913064 ----a-w- C:\Windows\SysWow64\ntoskrnl.exe
2013-02-15 21:07:13 3153408 ----a-w- C:\Windows\System32\win32k.sys
2013-02-15 21:07:01 215040 ----a-w- C:\Windows\System32\winsrv.dll
2013-02-15 21:07:00 25600 ----a-w- C:\Windows\SysWow64\setup16.exe
2013-02-15 21:06:59 7680 ----a-w- C:\Windows\SysWow64\instnm.exe
2013-02-15 21:06:59 14336 ----a-w- C:\Windows\SysWow64\ntvdm64.dll
2013-02-15 21:06:58 5120 ----a-w- C:\Windows\SysWow64\wow32.dll
2013-02-15 21:06:53 2048 ----a-w- C:\Windows\SysWow64\user.exe
2013-02-15 21:06:43 288088 ----a-w- C:\Windows\System32\drivers\FWPKCLNT.SYS
2013-02-15 21:06:43 1913192 ----a-w- C:\Windows\System32\drivers\tcpip.sys
2013-02-09 14:15:32 -------- d-----w- C:\Users\Carla\AppData\Local\{1CA28E24-2286-40A0-B020-CC8CD9BBA393}
.
==================== Find3M  ====================
.
2013-03-02 04:07:26 71024 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2013-03-02 04:07:26 691568 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2013-01-17 06:28:58 273840 ------w- C:\Windows\System32\MpSigStub.exe
2013-01-09 01:19:09 2312704 ----a-w- C:\Windows\System32\jscript9.dll
2013-01-09 01:12:03 1392128 ----a-w- C:\Windows\System32\wininet.dll
2013-01-09 01:11:06 1494528 ----a-w- C:\Windows\System32\inetcpl.cpl
2013-01-09 01:07:51 173056 ----a-w- C:\Windows\System32\ieUnatt.exe
2013-01-09 01:07:47 599040 ----a-w- C:\Windows\System32\vbscript.dll
2013-01-09 01:04:42 2382848 ----a-w- C:\Windows\System32\mshtml.tlb
2013-01-08 22:11:21 1800704 ----a-w- C:\Windows\SysWow64\jscript9.dll
2013-01-08 22:03:20 1129472 ----a-w- C:\Windows\SysWow64\wininet.dll
2013-01-08 22:03:12 1427968 ----a-w- C:\Windows\SysWow64\inetcpl.cpl
2013-01-08 21:59:02 142848 ----a-w- C:\Windows\SysWow64\ieUnatt.exe
2013-01-08 21:58:29 420864 ----a-w- C:\Windows\SysWow64\vbscript.dll
2013-01-08 21:56:23 2382848 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2013-01-04 04:43:21 44032 ----a-w- C:\Windows\apppatch\acwow64.dll
2012-12-26 14:55:26 69672 ----a-w- C:\Windows\System32\drivers\cfwids.sys
2012-12-26 14:52:44 339776 ----a-w- C:\Windows\System32\drivers\mfewfpk.sys
2012-12-26 14:52:34 182312 ----a-w- C:\Windows\System32\mfevtps.exe
2012-12-26 14:51:34 10288 ----a-w- C:\Windows\System32\drivers\mfeclnk.sys
2012-12-26 14:51:24 106112 ----a-w- C:\Windows\System32\drivers\mferkdet.sys
2012-12-26 14:50:48 771096 ----a-w- C:\Windows\System32\drivers\mfehidk.sys
2012-12-26 14:49:42 515528 ----a-w- C:\Windows\System32\drivers\mfefirek.sys
2012-12-26 14:49:00 309400 ----a-w- C:\Windows\System32\drivers\mfeavfk.sys
2012-12-26 14:48:30 178840 ----a-w- C:\Windows\System32\drivers\mfeapfk.sys
2012-12-16 17:11:22 46080 ----a-w- C:\Windows\System32\atmlib.dll
2012-12-16 14:45:03 367616 ----a-w- C:\Windows\System32\atmfd.dll
2012-12-16 14:13:28 295424 ----a-w- C:\Windows\SysWow64\atmfd.dll
2012-12-16 14:13:20 34304 ----a-w- C:\Windows\SysWow64\atmlib.dll
.
============= FINISH: 16:28:21.23 ===============
 



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#2 CarlaC

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Posted 10 March 2013 - 03:54 PM

Let me try this again.

 

I see the smith-C thing again after rebooting. I have not rebooted this afternoon, which may be why S&D did not find it.

 

And I still can't find the file on the desktop though it appears in File, Save As. I can't find it by browsing to it. ARgh



#3 gringo_pr

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Posted 10 March 2013 - 03:55 PM


Hello CarlaC

Welcome to The Forums!!

Around here they call me Gringo and I'll be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.




These are the programs I would like you to run next, if you have any problems with these just skip it and run the next one.

-Security Check-
  • Download Security Check by screen317 from here.
    • Save it to your Desktop.
    • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
-AdwCleaner-
  • Please download AdwCleaner by Xplode onto your desktop.
    • Close all open programs and internet browsers.
    • Double click on AdwCleaner.exe to run the tool.
    • Click on Delete.
    • Confirm each time with Ok.
    • Your computer will be rebooted automatically. A text file will open after the restart.
    • Please post the content of that logfile with your next answer.
    • You can find the logfile at C:\AdwCleaner[S1].txt as well.
--RogueKiller--
  • Download & SAVE to your Desktop RogueKiller or from here
    • Quit all programs that you may have started.
    • Please disconnect any USB or external drives from the computer before you run this scan!
    • For Vista or Windows 7, right-click and select "Run as Administrator to start"
    • For Windows XP, double-click to start.
    • Wait until Prescan has finished ...
    • Then Click on "Scan" button
    • Wait until the Status box shows "Scan Finished"
    • click on "delete"
    • Wait until the Status box shows "Deleting Finished"
    • Click on "Report" and copy/paste the content of the Notepad into your next reply.
    • The log should be found in RKreport[1].txt on your Desktop
    • Exit/Close RogueKiller+
  • Gringo


I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#4 CarlaC

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Posted 10 March 2013 - 08:20 PM

Hi Gringo,

 

Thanks for responding so quickly. I appreciate it. I will do my best to follow your directions but it probably won't be until tomorrow. Thanks again.



#5 gringo_pr

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Posted 11 March 2013 - 05:55 AM

thanks for letting me know



gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#6 CarlaC

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Posted 12 March 2013 - 08:44 PM

I have to do this slowly. Here's the results from Checkup.txt

 

Results of screen317's Security Check version 0.99.61 
 Windows 7 Service Pack 1 x64 (UAC is enabled) 
 Internet Explorer 9 
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled! 
McAfee Anti-Virus and Anti-Spyware  
AVG update module                   
 Antivirus up to date!  (On Access scanning disabled!)
`````````Anti-malware/Other Utilities Check:`````````
 Spybot - Search & Destroy
 Java™ 6 Update 17 
 Java version out of Date!
 Adobe Reader 9 Adobe Reader out of Date!
 Google Chrome 25.0.1364.152 
````````Process Check: objlist.exe by Laurent```````` 
 Spybot Teatimer.exe is disabled!
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 5%
````````````````````End of Log``````````````````````
 



#7 gringo_pr

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Posted 12 March 2013 - 09:06 PM

No problem - I will be here all night


gringo
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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#8 CarlaC

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Posted 13 March 2013 - 08:36 PM

Could not run AdwCleaner. It stopped responding. On to RogueKiller.



#9 gringo_pr

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Posted 13 March 2013 - 09:34 PM

OK I will wait for that report


gringo
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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#10 CarlaC

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Posted 14 March 2013 - 04:17 AM

RogueKiller got as far as the Start Folders during the scan and hung. So there's no report. I killed it from task manager, then tried it again. I left it all night but the same thing happened. I killed it from Task Manager this morning.



#11 gringo_pr

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Posted 14 March 2013 - 01:04 PM



Hello CarlaC

-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
  • Please download aswMBR to your desktop.
    • Double click the aswMBR.exe icon to run it
    • it will ask to download extra definitions - ALLOW IT
    • Click the Scan button to start the scan
    • On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.
    When you are complete please send me both reports

    Gringo




I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#12 CarlaC

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Posted 15 March 2013 - 08:44 PM

I am having trouble posting...every other time I try it doesn't post...so here's another go:

 

From the Junk removal tool:

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 4.7.2 (03.15.2013:1)
OS: Windows 7 Home Premium x64
Ran by Carla on Fri 03/15/2013 at 21:22:28.02
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 


~~~ Services

 

~~~ Registry Values

Successfully deleted: [Registry Value] hkey_local_machine\software\microsoft\internet explorer\toolbar\\{95b7759c-8c7f-4bf1-b163-73684a933233}
Successfully deleted: [Registry Value] hkey_local_machine\software\microsoft\internet explorer\toolbar\\{ef99bd32-c1fb-11d2-892f-0090271d4f88}

 

~~~ Registry Keys

Successfully deleted: [Registry Key] hkey_classes_root\yt.ytnavassistplugin
Successfully deleted: [Registry Key] hkey_classes_root\yt.ytnavassistplugin.1
Successfully deleted: [Registry Key] hkey_current_user\software\zugo
Successfully deleted: [Registry Key] hkey_local_machine\software\classes\appid\nctaudiocdgrabber2.dll
Successfully deleted: [Registry Key] hkey_local_machine\software\classes\appid\scripthelper.exe
Successfully deleted: [Registry Key] hkey_local_machine\software\classes\appid\viprotocol.dll
Successfully deleted: [Registry Key] hkey_local_machine\software\classes\protocols\handler\viprotocol
Successfully deleted: [Registry Key] hkey_local_machine\software\classes\scripthelper.scripthelperapi
Successfully deleted: [Registry Key] hkey_local_machine\software\classes\scripthelper.scripthelperapi.1
Successfully deleted: [Registry Key] hkey_local_machine\software\classes\viprotocol.viprotocolole
Successfully deleted: [Registry Key] hkey_local_machine\software\classes\viprotocol.viprotocolole.1
Successfully deleted: [Registry Key] hkey_classes_root\clsid\{02478d38-c3f9-4efb-9b51-7695eca05670}
Successfully deleted: [Registry Key] hkey_local_machine\software\microsoft\windows\currentversion\explorer\browser helper objects\{02478d38-c3f9-4efb-9b51-7695eca05670}
Successfully deleted: [Registry Key] hkey_local_machine\software\microsoft\windows\currentversion\explorer\browser helper objects\{95b7759c-8c7f-4bf1-b163-73684a933233}
Successfully deleted: [Registry Key] hkey_classes_root\clsid\{ef99bd32-c1fb-11d2-892f-0090271d4f88}

 

~~~ Files

Failed to delete [File] C:\Windows\svchost.exe  [Check for TDL4 Rootkit!]

 

~~~ Folders

 

~~~ Chrome

Successfully deleted: [Registry Key] hkey_local_machine\software\google\chrome\extensions\niapdbllcanepiiimjjndipklodoedlc

 

~~~ Event Viewer Logs were cleared

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Fri 03/15/2013 at 21:37:08.10
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~



#13 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 15 March 2013 - 08:57 PM


Hello CarlaC

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

  • Gringo




I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#14 CarlaC

CarlaC
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Posted 15 March 2013 - 09:04 PM

Hello Gringo:

 

Here's the log from aswmbr:

 

aswMBR version 0.9.9.1707 Copyright© 2011 AVAST Software
Run date: 2013-03-15 21:50:15
-----------------------------
21:50:15.833    OS Version: Windows x64 6.1.7601 Service Pack 1
21:50:15.833    Number of processors: 4 586 0x402
21:50:15.833    ComputerName: CARLA-PC  UserName: Carla
21:50:18.657    Initialize success
21:54:13.892    AVAST engine defs: 13031501
21:54:57.915    Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP2T0L0-0
21:54:57.915    Disk 0 Vendor: ST3750528AS CC45 Size: 715404MB BusType: 3
21:54:57.915    Device \Driver\atapi -> MajorFunction fffffa80067555e8
21:54:57.915    Disk 0 MBR read successfully
21:54:57.915    Disk 0 MBR scan
21:54:57.915    Disk 0 Windows VISTA default MBR code
21:54:57.915    Disk 0 MBR hidden
21:54:57.931    Disk 0 Partition 1 00     DE Dell Utility Dell 8.0       39 MB offset 63
21:54:57.931    Disk 0 Partition 2 80 (A) 07    HPFS/NTFS NTFS        15000 MB offset 81920
21:54:57.946    Disk 0 Partition 3 00     07    HPFS/NTFS NTFS       700363 MB offset 30801920
21:54:57.962    Disk 0 scanning C:\Windows\system32\drivers
21:55:08.632    Service scanning
21:55:29.583    Modules scanning
21:55:29.599    Disk 0 trace - called modules:
21:55:29.614    ntoskrnl.exe CLASSPNP.SYS disk.sys ACPI.sys >>UNKNOWN [0xfffffa80067555e8]<<
21:55:29.614    1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa8005fd1060]
21:55:29.614    3 CLASSPNP.SYS[fffff8800185143f] -> nt!IofCallDriver -> [0xfffffa8004f9bd10]
21:55:29.614    5 ACPI.sys[fffff88000f207a1] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP2T0L0-0[0xfffffa8004fea060]
21:55:29.614    \Driver\atapi[0xfffffa8006646ca0] -> IRP_MJ_CREATE -> 0xfffffa80067555e8
21:55:36.104    AVAST engine scan C:\Windows
21:55:41.767    AVAST engine scan C:\Windows\system32
21:59:18.639    AVAST engine scan C:\Windows\system32\drivers
21:59:45.861    AVAST engine scan C:\Users\Carla
22:00:30.633    Disk 0 MBR has been saved successfully to "C:\Users\User account\Desktop\MBR.dat"
22:00:30.649    The log file has been saved successfully to "C:\Users\User account\Desktop\aswMBR.txt"


 



#15 gringo_pr

gringo_pr

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Posted 15 March 2013 - 09:13 PM

Hello CarlaC

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?
  • Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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