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W32/MTWB.A.gen!Eldorado was identified by F-Prot but cannot be removed


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15 replies to this topic

#1 sugarbear3b

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Posted 09 March 2013 - 08:20 PM

W32/MTWB.A.gen!Eldorado was identified by F-Prot but cannot be removed. I am running Windows Vista Home Basic.  I have tried running the following programs to remove this virus but without success:  Microsoft Security Essentials, AVG 2013, Malwarebytes, SuperAnti-spyware, and HitmanPro.  F-prot is the only program that even found it and states: failed to quarantine.  I have included a screenshot from F-Prot which shows the list of infected files.Attached File  F-Prot pic.jpg   70.84KB   4 downloads

 

What do you suggest for my next step?



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#2 gringo_pr

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Posted 10 March 2013 - 04:23 AM


Hello sugarbear3b

Welcome to The Forums!!

Around here they call me Gringo and I'll be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.





I need to get some reports to get a base to start from so I need you to run these programs first.


-DeFogger-
  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
    • The application window will appear
    • Click the Disable button to disable your CD Emulation drivers
    • Click Yes to continue
    • A 'Finished!' message will appear
    • Click OK
    • DeFogger may ask you to reboot the machine, if it does - click OK
    Do not re-enable these drivers until otherwise instructed.

-Security Check-
  • Download Security Check by screen317 from here.
    • Save it to your Desktop.
    • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
-Download DDS-
  • Please download DDS from one of the links below and save it to your desktop:

    dds_scr.gif
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3
    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
      • DDS.txt
      • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply
information and logs
  • In your next post I need the following
    • both reports from DDS
      • report from security check
        • let me know of any problems you may have had
      Gringo



I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 sugarbear3b

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Posted 10 March 2013 - 09:20 AM

Thank you for responding so quickly.  I have followed your directions and have the checkup.txt document.... it is as follows:

 

 

Results of screen317's Security Check version 0.99.60  
 Windows Vista Service Pack 2 x86 (UAC is enabled)  
 Internet Explorer 9  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
F-PROT Antivirus for Windows    
Microsoft Security Essentials   
 Antivirus up to date!  
`````````Anti-malware/Other Utilities Check:````````` 
 SUPERAntiSpyware     
 Treasure Seekers: Follow the Ghosts 
 Malwarebytes Anti-Malware version 1.70.0.1100  
 Java 7 Update 17  
 Java™ 6 Update 7  
 Java version out of Date! 
 Adobe Flash Player 11.6.602.168  
 Adobe Reader 9 Adobe Reader out of Date! 
 Mozilla Firefox (3.6.3) Firefox out of Date!  
 Google Chrome 25.0.1364.152  
 Google Chrome 25.0.1364.97  
````````Process Check: objlist.exe by Laurent````````  
 Microsoft Security Essentials MSMpEng.exe 
 Microsoft Security Essentials msseces.exe 
 FRISK Software F-PROT Antivirus for Windows FPAVServer.exe  
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C: 3 % Defragment your hard drive soon! (Do NOT defrag if SSD!)
````````````````````End of Log`````````````````````` 
 
 
I will now be downloading DDS and following those directions.
 
Again, thank you for your assistance. :)


#4 gringo_pr

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Posted 10 March 2013 - 09:30 AM

No problem and I will be here waiting for the reports
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 sugarbear3b

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Posted 10 March 2013 - 09:40 AM

.Attach.txt  document:
 
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft® Windows Vista™ Home Basic 
Boot Device: \Device\HarddiskVolume1
Install Date: 11/22/2008 7:40:32 PM
System Uptime: 3/9/2013 3:35:58 PM (18 hours ago)
.
Motherboard: OEM_MB |  | IVY8
Processor: AMD Sempron™ Processor LE-1250 | Socket AM2  | 1000/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 287 GiB total, 183.533 GiB free.
D: is FIXED (NTFS) - 11 GiB total, 1.454 GiB free.
E: is CDROM ()
F: is Removable
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
.
==== Installed Programs ======================
.
32 Bit HP CIO Components Installer
5600
5600_Help
5600Trb
Acrobat.com
Activation Assistant for the 2007 Microsoft Office suites
ActiveCheck component for HP Active Support Library
Adobe AIR
Adobe Flash Player 11 ActiveX
Adobe Flash Player 11 Plugin
Adobe Reader 9.5.4
AIO_CDB_ProductContext
AIO_CDB_Software
AIO_Scan
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Artist Colony
Big Fish Games: Game Manager
Bonjour
BudgetExpress 3
BufferChm
Build-a-lot 2: Town of the Year
Buried in Time
Chocolatier 2: Secret Ingredients
Clone Wars
Comcast Desktop Software (v1.2.0.9)
Comcast High-Speed Internet Install Wizard
Copy
Cribbage
CyberLink DVD Suite Deluxe
CyberLink PowerCinema
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Desktop Doctor
Destinations
DeviceManagementQFolder
DocProc
DocProcQFolder
Empire Builder - Ancient Egypt
eSupportQFolder
F-PROT Antivirus for Windows
Family Tree Heritage Collaboration Support
Farm Mania
Farm Tribe
Farm Tribe 2
Fast Browser Search (My Web Tattoo)
Fax
Fishing Special Edition
Google Chrome
Google Talk Plugin
Google Toolbar for Internet Explorer
Google Update Helper
Hardware Diagnostic Tools
HitmanPro 3.7
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
HP Active Support Library
HP Customer Experience Enhancements
HP Demo
HP Imaging Device Functions 8.0
HP OCR Software 8.0
HP Photosmart Essential
HP Photosmart, Officejet, PSC and Deskjet All-In-One Driver Software 8.0.B
HP Recovery Manager RSS
HP Solution Center 8.0
HP Total Care Setup
HP Update
HPAsset component for HP Active Support Library
HPProductAssistant
iCloud
iMesh
InterActual Player
Island Tribe 4
Island Xtreme Stunts
iTunes
Java 7 Update 17
Java Auto Updater
Java™ 6 Update 7
Juno Preloader
LabelPrint
Life Quest&reg;
LightScribe System Software
LightScribe Template Labeler
Little Farm
Malwarebytes Anti-Malware version 1.70.0.1100
Media Player Utilities 5.20
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office Home and Student 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Outlook MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Single Image 2010
Microsoft Office Word MUI (English) 2010
Microsoft Security Client
Microsoft Security Essentials
Microsoft Silverlight
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
Microsoft Works
MobileMe Control Panel
Mozilla Firefox (3.6.3)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
muvee Reveal
My HP Games
Node Jumper Special Edition
NVIDIA Drivers
PDF-XChange 3
Pharaoh
Picasa 3
Plant Tycoon
Power2Go
PowerDirector
Python 2.5.2
QuickTime
RealDownloader
RealNetworks - Microsoft Visual C++ 2008 Runtime
RealNetworks - Microsoft Visual C++ 2010 Runtime
RealPlayer
Realtek High Definition Audio Driver
RealUpgrade 1.1
Restaurant Empire
Return to Mysterious Island 2: Mina's Fate
Riddle of the Sphinx
Scan
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2736416)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft Excel 2010 (KB2597126) 32-Bit Edition
Security Update for Microsoft InfoPath 2010 (KB2687417) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553091)
Security Update for Microsoft Office 2010 (KB2553096)
Security Update for Microsoft Office 2010 (KB2553371) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553447) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2589320) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2597986) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2598243) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687501) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687510) 32-Bit Edition
Security Update for Microsoft Visio Viewer 2010 (KB2598287) 32-Bit Edition
Security Update for Microsoft Word 2010 (KB2760410) 32-Bit Edition
Skype Toolbars
Skype™ 5.10
Soft Data Fax Modem with SmartCP
SolutionCenter
Status
SUPERAntiSpyware
Toolbox
TrayApp
Treasure Seekers: Follow the Ghosts
Unity Web Player
UnloadSupport
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553378) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2687277) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2597090) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2598240) 32-Bit Edition
Update Installer for WildTangent Games App
Virtual Villagers: New Believers
Virtual Villagers: The Lost Children
Virtual Villagers: The Secret City
Virtual Villagers: The Tree of Life
WeatherBug
WebReg
WebWatcher V5 Demo
WildTangent Games App (HP Games)
World of Zellians: Kingdom Builder ™
Zynga Toolbar
.
==== End Of File ===========================
 
 
DDS.txt document:
 
DDS (Ver_2012-11-20.01) - NTFS_x86 
Internet Explorer: 9.0.8112.16464  BrowserJavaVersion: 10.17.2
Run by Colleen at 9:27:24 on 2013-03-10
Microsoft® Windows Vista™ Home Basic   6.0.6002.2.1252.1.1033.18.1918.694 [GMT -5:00]
.
AV: F-PROT Antivirus for Windows *Enabled/Updated* {31B7FFC6-2716-5A4E-528D-32786E690ED2}
AV: Microsoft Security Essentials *Enabled/Updated* {3F839487-C7A2-C958-E30C-E2825BA31FB5}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Microsoft Security Essentials *Enabled/Updated* {84E27563-E198-C6D6-D9BC-D9F020245508}
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\nvvsvc.exe
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\rundll32.exe
C:\Program Files\HitmanPro\hmpsched.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\FRISK Software\F-PROT Antivirus for Windows\FPAVServer.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\RealNetworks\RealDownloader\rndlresolversvc.exe
C:\Program Files\Comcast\Desktop Doctor\bin\sprtsvc.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\DRIVERS\xaudio.exe
c:\Program Files\Microsoft Security Client\NisSrv.exe
C:\Windows\system32\taskeng.exe
c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\hp\support\hpsysdrv.exe
C:\Program Files\Cyberlink\PowerCinema\PCMAgent.exe
C:\Program Files\Cyberlink\PowerCinema\Kernel\CLML\CLMLSvc.exe
C:\Program Files\Cyberlink\PlayMovie\PMVService.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Comcast\Desktop Doctor\bin\sprtcmd.exe
C:\Windows\System32\wpcumi.exe
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\real\realplayer\Update\realsched.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe
C:\Program Files\AWS\WeatherBug\Weather.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Microsoft Office\Office14\ONENOTEM.EXE
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\RealNetworks\RealDownloader\recordingmanager.exe
c:\Program Files\Microsoft Security Client\MpCmdRun.exe
c:\Program Files\Microsoft Security Client\MpCmdRun.exe
C:\Windows\servicing\TrustedInstaller.exe
C:\Users\Colleen\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Colleen\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Colleen\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Colleen\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Colleen\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Colleen\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Colleen\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Colleen\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Windows\system32\WUDFHost.exe
C:\Windows\System32\mobsync.exe
C:\Users\Colleen\Downloads\Defogger.exe
C:\Users\Colleen\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Colleen\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
c:\program files\real\realplayer\RealPlay.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k hpdevmgmt
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.facebook.com/
uWindow Title = Windows Internet Explorer provided by Comcast
uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Presario&pf=cndt
mStart Page = hxxp://www.comcast.net/
mWindow Title = Windows Internet Explorer provided by Comcast
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Presario&pf=cndt
uProxyServer = actsvr.comcastonline.com:8100
uProxyOverride = actsvr.comcastonline.com;*.local
uURLSearchHooks: Zynga Toolbar: {7b13ec3e-999a-4b70-b9cb-2617b8323822} - c:\program files\zynga\tbZyn0.dll
mURLSearchHooks: Zynga Toolbar: {7b13ec3e-999a-4b70-b9cb-2617b8323822} - c:\program files\zynga\tbZyn0.dll
dURLSearchHooks: {A3BC75A2-1F87-4686-AA43-5347D756017C} - <orphaned>
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: RealNetworks Download and Record Plugin for Internet Explorer: {3049C3E9-B461-4BC5-8870-4C09146192CA} - c:\programdata\realnetworks\realdownloader\browserplugins\ie\rndlbrowserrecordplugin.dll
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre7\bin\ssv.dll
BHO: Zynga Toolbar: {7b13ec3e-999a-4b70-b9cb-2617b8323822} - c:\program files\zynga\tbZyn0.dll
BHO: BrowserHelper Class: {8A9D74F9-560B-4FE7-ABEB-3B2E638E5CD6} - 
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Skype Browser Helper: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
BHO: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - c:\program files\google\googletoolbarnotifier\5.7.8313.1002\swg.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - c:\program files\microsoft office\office14\URLREDIR.DLL
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre7\bin\jp2ssv.dll
BHO: Fast Browser Search Toolbar Helper: {FCBCCB87-9224-4B8D-B117-F56D924BEB18} - c:\program files\fast browser search\ie\FBStoolbar.dll
TB: Fast Browser Search Toolbar: {1BB22D38-A411-4B13-A746-C2A4F4EC7344} - c:\program files\fast browser search\ie\FBStoolbar.dll
TB: Zynga Toolbar: {7B13EC3E-999A-4B70-B9CB-2617B8323822} - c:\program files\zynga\tbZyn0.dll
TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: Fast Browser Search Toolbar: {1BB22D38-A411-4B13-A746-C2A4F4EC7344} - c:\program files\fast browser search\ie\FBStoolbar.dll
TB: Zynga Toolbar: {7b13ec3e-999a-4b70-b9cb-2617b8323822} - c:\program files\zynga\tbZyn0.dll
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [HPAdvisor] <no file>
mRun: [Windows Defender] c:\program files\windows defender\MSASCui.exe -hide
mRun: [hpsysdrv] c:\hp\support\hpsysdrv.exe
mRun: [HP Health Check Scheduler] c:\program files\hewlett-packard\hp health check\HPHC_Scheduler.exe
mRun: [UpdateP2GoShortCut] "c:\program files\cyberlink\power2go\muitransfer\muistartmenu.exe" "c:\program files\cyberlink\power2go" updatewithcreateonce "software\cyberlink\power2go\6.0"
mRun: [PCMAgent] "c:\program files\cyberlink\powercinema\PCMAgent.exe"
mRun: [CLMLServer] "c:\program files\cyberlink\powercinema\kernel\clml\CLMLSvc.exe"
mRun: [PlayMovie] "c:\program files\cyberlink\playmovie\PMVService.exe"
mRun: [UpdatePDIRShortCut] "c:\program files\cyberlink\powerdirector\muitransfer\muistartmenu.exe" "c:\program files\cyberlink\powerdirector" updatewithcreateonce "software\cyberlink\powerdirector\7.0"
mRun: [UpdatePSTShortCut] "c:\program files\cyberlink\cyberlink dvd suite deluxe\muitransfer\muistartmenu.exe" "c:\program files\cyberlink\cyberlink dvd suite deluxe" updatewithcreateonce "software\cyberlink\PowerStarter"
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [ddoctorv2] "c:\program files\comcast\desktop doctor\bin\sprtcmd.exe" /P ddoctorv2
mRun: [WPCUMI] c:\windows\system32\WpcUmi.exe
mRun: [FBSSA] c:\program files\sgpsa\ie3sh.exe
mRun: [Easy Dock] c:\users\colleen\documents\rca easyrip\EZDock.exe
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\AppleSyncNotifier.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey
mRun: [TkBellExe] "c:\program files\real\realplayer\update\realsched.exe" -osboot
mRun: [F-PROT Antivirus Tray application] c:\program files\frisk software\f-prot antivirus for windows\FProtTray.exe
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
StartupFolder: c:\users\colleen\appdata\roaming\micros~1\windows\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office14\ONENOTEM.EXE
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Explorer: BindDirectlyToPropertySetStorage = dword:0
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: Add to Video Converter... - c:\program files\media player utilities 5.20\aviconverter\grab.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office14\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_6CE5017F567343CA.dll/cmsidewiki.html
IE: Se&nd to OneNote - c:\progra~1\micros~4\office14\ONBttnIE.dll/105
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBC} - c:\program files\java\jre7\bin\jp2iexp.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - c:\program files\microsoft office\office14\ONBttnIELinkedNotes.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
Trusted Zone: clonewarsadventures.com
Trusted Zone: freerealms.com
Trusted Zone: soe.com
Trusted Zone: sony.com
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: NameServer = 68.87.72.134 68.87.77.134 75.75.75.75
TCP: Interfaces\{852D84C6-3973-4013-A40E-263535F8CE0C} : DHCPNameServer = 68.87.72.134 68.87.77.134 75.75.75.75
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - c:\program files\common files\microsoft shared\office14\MSOXMLMF.DLL
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\program files\common files\skype\Skype4COM.dll
SEH: SABShellExecuteHook Class - {5AE067D3-9AFB-48E0-853A-EBB7F4A000DA} - c:\program files\superantispyware\SASSEH.DLL
LSA: Security Packages =  kerberos msv1_0 schannel wdigest tspkg
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\colleen\appdata\roaming\mozilla\firefox\profiles\x2v6t4n8.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.facebook.com/
FF - component: c:\program files\mozilla firefox\extensions\{82af8dca-6de9-405d-bd5e-43525bdad38a}\components\SkypeFfComponent.dll
FF - component: c:\programdata\realnetworks\realdownloader\browserplugins\firefox\ext\components\nprndlffbrowserrecordext.dll
FF - component: c:\programdata\realnetworks\realdownloader\browserplugins\firefox\ext\components\nprndlffbrowserrecordlegacyext.dll
FF - plugin: c:\progra~1\micros~4\office14\NPAUTHZ.DLL
FF - plugin: c:\progra~1\micros~4\office14\NPSPWRAP.DLL
FF - plugin: c:\program files\adobe\reader 9.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\google\picasa3\npPicasa3.dll
FF - plugin: c:\program files\google\update\1.3.21.135\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre6\bin\npjpi160_39.dll
FF - plugin: c:\program files\java\jre6\bin\plugin2\npjp2.dll
FF - plugin: c:\program files\mozilla firefox\plugins\nprpplugin.dll
FF - plugin: c:\program files\real\realplayer\netscape6\nprpplugin.dll
FF - plugin: c:\program files\unity\webplayer\loader\npUnity3D32.dll
FF - plugin: c:\program files\wildtangent games\app\browserintegration\registered\0\NP_wtapp.dll
FF - plugin: c:\programdata\realnetworks\realdownloader\browserplugins\mozillaplugins\nprndlchromebrowserrecordext.dll
FF - plugin: c:\programdata\realnetworks\realdownloader\browserplugins\mozillaplugins\nprndlhtml5videoshim.dll
FF - plugin: c:\programdata\realnetworks\realdownloader\browserplugins\mozillaplugins\nprndlpepperflashvideoshim.dll
FF - plugin: c:\programdata\realnetworks\realdownloader\browserplugins\npdlplugin.dll
FF - plugin: c:\users\colleen\appdata\local\google\chrome\user data\default\extensions\dkfjadjghjpjodfhffafagnkbgbpiphf\1.0.3.152_0\npsoe.dll
FF - plugin: c:\users\colleen\appdata\local\google\update\1.3.21.135\npGoogleUpdate3.dll
FF - plugin: c:\users\colleen\appdata\roaming\mozilla\plugins\npgoogletalk.dll
FF - plugin: c:\users\colleen\appdata\roaming\mozilla\plugins\npgtpo3dautoplugin.dll
FF - plugin: c:\users\colleen\appdata\roaming\mozilla\plugins\npo1d.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_6_602_168.dll
FF - plugin: c:\windows\system32\npdeployJava1.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Skype extension: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A} - c:\program files\mozilla firefox\extensions\{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0025-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0025-ABCDEFFEDCBA}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
FF - Ext: RealDownloader: {34712C68-7391-4c47-94F3-8F88D49AD632} - c:\programdata\realnetworks\realdownloader\browserplugins\firefox\Ext
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
.
============= SERVICES / DRIVERS ===============
.
.
=============== File Associations ===============
.
FileExt: .txt: opendocument.WriterDocument.1 - HKCR\Unknown\Shell=c:\windows\system32\rundll32.exe c:\windows\system32\shell32.dll,OpenAs_RunDLL %1 [UserChoice] [default=openas]
.
=============== Created Last 30 ================
.
2013-03-10 12:42:20 60872 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\{9dcb028c-2720-4cb0-8a2d-7427f69f6e06}\offreg.dll
2013-03-10 07:09:20 6954968 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\{9dcb028c-2720-4cb0-8a2d-7427f69f6e06}\mpengine.dll
2013-03-09 22:45:28 2422272 ----a-w- c:\windows\system32\wucltux.dll
2013-03-09 22:44:01 171904 ----a-w- c:\windows\system32\wuwebv.dll
2013-03-09 22:43:59 33792 ----a-w- c:\windows\system32\wuapp.exe
2013-03-09 22:04:53 29904 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\{a46363b1-d4a3-46ea-9743-f5415003b301}\MpKsl701109d4.sys
2013-03-09 21:30:29 161792 ----a-w- c:\windows\system32\msls31.dll
2013-03-09 21:30:24 1129472 ----a-w- c:\windows\system32\wininet.dll
2013-03-09 21:30:12 107008 ----a-w- c:\program files\internet explorer\iecleanup.exe
2013-03-09 21:30:06 307200 ----a-w- c:\program files\internet explorer\iediagcmd.exe
2013-03-09 21:30:01 149528 ----a-w- c:\program files\internet explorer\sqmapi.dll
2013-03-09 21:28:59 142848 ----a-w- c:\windows\system32\ieUnatt.exe
2013-03-09 21:24:54 979456 ----a-w- c:\windows\system32\MFH264Dec.dll
2013-03-09 21:23:57 478720 ----a-w- c:\windows\system32\dxgi.dll
2013-03-09 21:23:56 638336 ----a-w- c:\windows\system32\drivers\dxgkrnl.sys
2013-03-09 21:23:56 37376 ----a-w- c:\windows\system32\cdd.dll
2013-03-09 21:23:56 258048 ----a-w- c:\windows\system32\winspool.drv
2013-03-09 21:23:55 26112 ----a-w- c:\windows\system32\printfilterpipelineprxy.dll
2013-03-09 21:23:51 667648 ----a-w- c:\windows\system32\printfilterpipelinesvc.exe
2013-03-09 21:23:46 847360 ----a-w- c:\windows\system32\OpcServices.dll
2013-03-09 21:23:45 1554432 ----a-w- c:\windows\system32\xpsservices.dll
2013-03-09 21:23:43 876032 ----a-w- c:\windows\system32\XpsPrint.dll
2013-03-09 21:15:03 369664 ----a-w- c:\windows\system32\WMPhoto.dll
2013-03-09 21:15:02 195584 ----a-w- c:\windows\system32\dxdiagn.dll
2013-03-09 21:15:00 252928 ----a-w- c:\windows\system32\dxdiag.exe
2013-03-09 21:14:54 519680 ----a-w- c:\windows\system32\d3d11.dll
2013-03-09 21:14:50 321024 ----a-w- c:\windows\system32\PhotoMetadataHandler.dll
2013-03-09 21:14:50 189440 ----a-w- c:\windows\system32\WindowsCodecsExt.dll
2013-03-09 21:14:49 974848 ----a-w- c:\windows\system32\WindowsCodecs.dll
2013-03-09 21:03:55 94112 ----a-w- c:\windows\system32\WindowsAccessBridge.dll
2013-03-09 20:11:40 -------- d-----w- c:\windows\system32\eu-ES
2013-03-09 20:11:40 -------- d-----w- c:\windows\system32\ca-ES
2013-03-09 20:11:39 -------- d-----w- c:\windows\system32\vi-VN
2013-03-09 15:08:55 -------- d-----w- c:\users\colleen\appdata\roaming\FRISK Software
2013-03-09 13:17:44 697248 ----a-w- c:\windows\system32\drivers\FPAV_RTP.sys
2013-03-09 13:17:22 -------- d-----w- c:\programdata\FRISK Software
2013-03-09 13:15:53 -------- d-----w- c:\program files\FRISK Software
2013-03-09 07:10:56 6954968 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\backup\mpengine.dll
2013-03-09 07:10:56 6954968 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\{a46363b1-d4a3-46ea-9743-f5415003b301}\mpengine.dll
2013-03-09 02:43:31 -------- d-----w- c:\users\colleen\appdata\roaming\SpeedMaxPc
2013-03-09 02:42:50 -------- d-----w- c:\programdata\SpeedMaxPc
2013-03-09 02:02:18 -------- d-----w- c:\program files\HitmanPro
2013-03-09 02:01:41 -------- d-----w- c:\programdata\HitmanPro
2013-03-09 01:46:28 -------- d-----w- c:\users\colleen\appdata\local\Avg2013
2013-03-09 01:06:43 -------- d-----w- c:\users\colleen\appdata\roaming\DriverCure
2013-03-09 01:06:42 -------- d-----w- c:\users\colleen\appdata\roaming\SpeedyPC Software
2013-03-09 01:05:36 -------- d-----w- c:\programdata\SpeedyPC Software
2013-03-08 19:21:23 -------- d-----w- c:\programdata\CrioGames
2013-03-08 13:16:44 -------- d-----w- c:\programdata\RTMI2-BF
2013-03-06 16:48:03 -------- d-----w- c:\program files\Return to Mysterious Island 2 - Mina's Fate
2013-03-05 01:45:56 -------- d-----w- c:\users\colleen\appdata\local\MFAData
2013-02-28 22:28:30 -------- d-----w- c:\users\colleen\appdata\roaming\SUPERAntiSpyware.com
2013-02-28 22:26:18 -------- d-----w- c:\programdata\SUPERAntiSpyware.com
2013-02-28 22:26:18 -------- d-----w- c:\program files\SUPERAntiSpyware
2013-02-28 15:34:51 -------- d-----w- c:\users\colleen\appdata\roaming\Malwarebytes
2013-02-28 15:34:28 -------- d-----w- c:\programdata\Malwarebytes
2013-02-28 15:34:23 21104 ----a-w- c:\windows\system32\drivers\mbam.sys
2013-02-28 15:34:23 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2013-02-28 14:23:44 -------- d-----w- c:\users\colleen\appdata\roaming\BlamGames
2013-02-26 02:26:44 -------- d-----w- c:\users\colleen\appdata\roaming\Sahmon Games
2013-02-26 01:18:28 -------- d-----w- c:\users\colleen\appdata\roaming\island_tribe_4_realore_bfg_en
2013-02-25 23:36:31 -------- d-----w- c:\users\colleen\appdata\roaming\Islands3
2013-02-25 18:46:21 -------- d-----w- c:\users\colleen\appdata\roaming\Islands2
2013-02-22 14:46:42 -------- d-----w- c:\users\colleen\appdata\local\Grubby Games
2013-02-22 14:34:00 -------- d-----w- c:\users\colleen\appdata\roaming\Islands
2013-02-22 02:13:44 -------- d-----w- c:\program files\Island Tribe 4
2013-02-22 01:54:08 -------- d-----w- c:\program files\Farm Tribe 2
2013-02-22 01:15:01 -------- d-----w- c:\program files\World of Zellians - Kingdom Builder
2013-02-22 01:09:47 -------- d-----w- c:\program files\Virtual Villagers - The Tree of Life
2013-02-22 00:59:50 -------- d-----w- c:\program files\Virtual Villagers - The Secret City
2013-02-22 00:54:46 -------- d-----w- c:\program files\Virtual Villagers - New Believers
2013-02-22 00:48:00 -------- d-----w- c:\program files\Virtual Villagers - The Lost Children
2013-02-22 00:44:11 -------- d-----w- c:\program files\Treasure Seekers - Follow the Ghosts
2013-02-22 00:29:08 -------- d-----w- c:\program files\Riddle of the Sphinx
2013-02-22 00:01:58 -------- d-----w- c:\program files\Restaurant Empire
2013-02-21 23:31:52 -------- d-----w- c:\program files\Life Quest
2013-02-21 23:15:02 -------- d-----w- c:\program files\Farm Tribe
2013-02-21 22:53:15 -------- d-----w- c:\program files\Farm Mania
2013-02-21 22:48:24 -------- d-----w- c:\program files\Chocolatier 2 - Secret Ingredients
2013-02-21 22:43:49 -------- d-----w- c:\program files\Build-a-lot 2 - Town of the Year
2013-02-21 22:39:21 -------- d-----w- c:\program files\Artist Colony
2013-02-21 22:36:49 -------- d-----w- c:\programdata\Big Fish Games
2013-02-17 14:24:51 -------- d-----w- c:\users\colleen\appdata\roaming\RealNetworks
2013-02-17 14:10:00 -------- d-----w- c:\program files\RealNetworks
2013-02-17 14:09:45 -------- d-----w- c:\programdata\RealNetworks
2013-02-17 14:09:03 -------- d-----w- c:\program files\common files\xing shared
2013-02-17 14:07:19 153296 ----a-w- c:\program files\mozilla firefox\plugins\nppl3260.dll
2013-02-17 14:06:16 124056 ----a-w- c:\program files\mozilla firefox\plugins\nprpplugin.dll
2013-02-16 16:16:44 740840 ------w- c:\programdata\microsoft\microsoft antimalware\definition updates\{372551ef-cbff-4667-ac4a-b717dc4068bb}\gapaengine.dll
2013-02-16 01:58:12 106088 ----a-w- c:\program files\mozilla firefox\plugins\nppdf32.dll
2013-02-16 01:58:12 106088 ----a-w- c:\program files\internet explorer\plugins\nppdf32.dll
2013-02-15 16:24:03 861088 ----a-w- c:\windows\system32\npdeployJava1.dll
2013-02-15 15:20:54 -------- d-----w- c:\program files\Microsoft Security Client
2013-02-15 15:19:40 221568 ----a-w- c:\windows\system32\drivers\netio.sys
2013-02-15 15:07:06 -------- d-----w- c:\users\colleen\appdata\roaming\TuneUp Software
.
==================== Find3M  ====================
.
2013-03-09 21:28:56 11776 ----a-w- c:\windows\system32\mshta.exe
2013-03-09 21:28:55 101888 ----a-w- c:\windows\system32\admparse.dll
2013-03-09 21:28:49 1800704 ----a-w- c:\windows\system32\jscript9.dll
2013-03-09 21:28:46 35840 ----a-w- c:\windows\system32\imgutil.dll
2013-03-09 21:28:42 110592 ----a-w- c:\windows\system32\IEAdvpack.dll
2013-03-09 21:15:25 4096 ----a-w- c:\windows\system32\drivers\en-us\dxgkrnl.sys.mui
2013-03-09 20:54:08 782240 ----a-w- c:\windows\system32\deployJava1.dll
2013-02-26 14:02:23 691568 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-02-26 14:02:22 71024 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-01-30 10:53:21 232336 ------w- c:\windows\system32\MpSigStub.exe
2013-01-20 21:59:04 195296 ----a-w- c:\windows\system32\drivers\MpFilter.sys
2013-01-20 21:59:04 100328 ----a-w- c:\windows\system32\drivers\NisDrvWFP.sys
2012-12-12 21:37:56 4472832 ----a-w- c:\windows\system32\GPhotos.scr
.
============= FINISH:  9:33:53.33 ===============
 
 
I did not have any difficulties running the programs and there have been no changes made to my computer outside of what you have instructed me to do.


#6 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:05:36 PM

Posted 10 March 2013 - 09:58 AM


Hello

These logs are looking allot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs

NOTE** Because of the cleanup process some of the programs I have listed may not be in add/remove anymore this is fine just move to the next item on the list.

You can remove these programs using add/remove or you can use the free uninstaller from Revo (Revo does allot better of a job)
  • Programs to remove

    • Adobe Reader 9.5.4
      Fast Browser Search (My Web Tattoo)
      iMesh
      Java 7 Update 17
      Java™ 6 Update 7
      WeatherBug


  • Please download and install Revo Uninstaller Free
  • Double click Revo Uninstaller to run it.
  • From the list of programs double click on The Program to remove
  • When prompted if you want to uninstall click Yes.
  • Be sure the Moderate option is selected then click Next.
  • The program will run, If prompted again click Yes
  • when the built-in uninstaller is finished click on Next.
  • Once the program has searched for leftovers click Next.
  • Check/tick the bolded items only on the list then click Delete
  • when prompted click on Yes and then on next.
  • put a check on any folders that are found and select delete
  • when prompted select yes then on next
  • Once done click Finish.
  • .



    Update Adobe reader
    • Recently there have been vulnerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.

      You can download it from http://www.adobe.com/products/acrobat/readstep2.html
      After installing the latest Adobe Reader, uninstall all previous versions.
      If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.
      • If you don't like Adobe Reader (53 MB), you can download Foxit PDF Reader(7 MB) from here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.

        Note: When installing FoxitReader, be careful not to install anything to do with AskBar.

    Clean Out Temp Files
    • This small application you may want to keep and use once a week to keep the computer clean.

      Download CCleaner from here http://www.ccleaner.com/
      • Run the installer to install the application.
      • When it gives you the option to install Yahoo toolbar uncheck the box next to it.
      • Run CCleaner. (make sure under Windows tab all the boxes of Internet Explorer and Windows explorer are checked. Under System check Empty Recycle Bin and Temporary Files. Under Application tab all the boxes should be checked).
      • Click Run Cleaner.
      • Close CCleaner.
: Malwarebytes' Anti-Malware :


I see You have MBAM installed on the computer - that is great!! it is a very good program! I would like you to run a quick scan for me now
  • Double-click mbam icon
  • go to the update tab at the top
  • click on check for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
    • If you accidentally close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.


Download HijackThis
  • Go Here to download HijackThis program
  • Save HijackThis to your desktop.
  • Right Click on Hijackthis and select "Run as Admin" (XP users just need to double click to run)
  • Click on "Do A system scan and save a logfile" (if you do not see "Do A system scan and save a logfile" then click on main menu)
  • copy and paste hijackthis report into the topic
"information and logs"
  • In your next post I need the following
    • Log From MBAM
      • report from Hijackthis
        • let me know of any problems you may have had
          • How is the computer doing now?
        Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#7 sugarbear3b

sugarbear3b
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Posted 10 March 2013 - 01:09 PM

MBAM log:

 

 

Malwarebytes Anti-Malware 1.70.0.1100
www.malwarebytes.org
 
Database version: v2013.03.10.03
 
Windows Vista Service Pack 2 x86 NTFS
Internet Explorer 9.0.8112.16421
Colleen :: COLLEEN-PC [administrator]
 
3/10/2013 12:18:55 PM
mbam-log-2013-03-10 (12-18-55).txt
 
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 208950
Time elapsed: 28 minute(s), 44 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 0
(No malicious items detected)
 
(end)
 
 
Hijackthis report:
 
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 12:59:25 PM, on 3/10/2013
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v9.00 (9.00.8112.16464)
Boot mode: Normal
 
Running processes:
C:\Windows\Explorer.EXE
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\hp\support\hpsysdrv.exe
C:\Program Files\Cyberlink\PowerCinema\PCMAgent.exe
C:\Program Files\Cyberlink\PowerCinema\Kernel\CLML\CLMLSvc.exe
C:\Program Files\Cyberlink\PlayMovie\PMVService.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Comcast\Desktop Doctor\bin\sprtcmd.exe
C:\Windows\System32\wpcumi.exe
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\real\realplayer\Update\realsched.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Microsoft Office\Office14\ONENOTEM.EXE
C:\Windows\System32\mobsync.exe
C:\Users\Colleen\Downloads\Defogger.exe
C:\Windows\system32\wuauclt.exe
C:\Users\Colleen\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Colleen\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Colleen\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Colleen\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Colleen\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Colleen\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Colleen\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Program Files\RealNetworks\RealDownloader\recordingmanager.exe
C:\Users\Colleen\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Colleen\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Colleen\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Colleen\Downloads\HijackThis.exe
C:\Users\Colleen\Downloads\HijackThis (1).exe
C:\Users\Colleen\Desktop\HijackThis.exe
 
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Presario&pf=cndt
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.facebook.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Presario&pf=cndt
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = 
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Comcast
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = actsvr.comcastonline.com:8100
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = actsvr.comcastonline.com;*.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = 
R3 - URLSearchHook: Zynga Toolbar - {7b13ec3e-999a-4b70-b9cb-2617b8323822} - C:\Program Files\Zynga\tbZyn0.dll
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: RealNetworks Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\IE\rndlbrowserrecordplugin.dll
O2 - BHO: Zynga Toolbar - {7b13ec3e-999a-4b70-b9cb-2617b8323822} - C:\Program Files\Zynga\tbZyn0.dll
O2 - BHO: BrowserHelper Class - {8A9D74F9-560B-4FE7-ABEB-3B2E638E5CD6} - C:\Program Files\SGPSA\SearchAssistant.dll (file missing)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.7.8313.1002\swg.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~1\MICROS~4\Office14\URLREDIR.DLL
O2 - BHO: XBTBPos00 - {FCBCCB87-9224-4B8D-B117-F56D924BEB18} - C:\Program Files\Fast Browser Search\IE\FBStoolbar.dll
O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
O3 - Toolbar: Fast Browser Search Toolbar - {1BB22D38-A411-4B13-A746-C2A4F4EC7344} - C:\Program Files\Fast Browser Search\IE\FBStoolbar.dll
O3 - Toolbar: Zynga Toolbar - {7b13ec3e-999a-4b70-b9cb-2617b8323822} - C:\Program Files\Zynga\tbZyn0.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [hpsysdrv] c:\hp\support\hpsysdrv.exe
O4 - HKLM\..\Run: [HP Health Check Scheduler] c:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
O4 - HKLM\..\Run: [UpdateP2GoShortCut] "c:\Program Files\CyberLink\Power2Go\MUITransfer\MUIStartMenu.exe" "c:\Program Files\CyberLink\Power2Go" UpdateWithCreateOnce "SOFTWARE\CyberLink\Power2Go\6.0"
O4 - HKLM\..\Run: [PCMAgent] "c:\Program Files\CyberLink\PowerCinema\PCMAgent.exe"
O4 - HKLM\..\Run: [CLMLServer] "c:\Program Files\Cyberlink\PowerCinema\Kernel\CLML\CLMLSvc.exe"
O4 - HKLM\..\Run: [PlayMovie] "c:\Program Files\CyberLink\PlayMovie\PMVService.exe"
O4 - HKLM\..\Run: [UpdatePDIRShortCut] "c:\Program Files\CyberLink\PowerDirector\MUITransfer\MUIStartMenu.exe" "c:\Program Files\CyberLink\PowerDirector" UpdateWithCreateOnce "SOFTWARE\CyberLink\PowerDirector\7.0"
O4 - HKLM\..\Run: [UpdatePSTShortCut] "c:\Program Files\CyberLink\CyberLink DVD Suite Deluxe\MUITransfer\MUIStartMenu.exe" "c:\Program Files\CyberLink\CyberLink DVD Suite Deluxe" UpdateWithCreateOnce "Software\CyberLink\PowerStarter"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [ddoctorv2] "C:\Program Files\Comcast\Desktop Doctor\bin\sprtcmd.exe" /P ddoctorv2
O4 - HKLM\..\Run: [WPCUMI] C:\Windows\system32\WpcUmi.exe
O4 - HKLM\..\Run: [FBSSA] C:\Program Files\SGPSA\ie3sh.exe
O4 - HKLM\..\Run: [Easy Dock] C:\Users\Colleen\Documents\RCA easyRip\EZDock.exe
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
O4 - HKLM\..\Run: [TkBellExe] "c:\program files\real\realplayer\Update\realsched.exe" -osboot
O4 - HKLM\..\Run: [F-PROT Antivirus Tray application] C:\Program Files\FRISK Software\F-PROT Antivirus for Windows\FProtTray.exe
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [Google Update] "C:\Users\Colleen\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [Desktop Software] "C:\Program Files\Common Files\SupportSoft\bin\bcont.exe"  /ini "C:\Program Files\ComcastUI\Desktop Software\uinstaller.ini" /fromrun /starthidden
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [MobileDocuments] C:\Program Files\Common Files\Apple\Internet Services\ubd.exe
O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Startup: OneNote 2010 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office14\ONENOTEM.EXE
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200
O8 - Extra context menu item: Add to Video Converter... - C:\Program Files\Media Player Utilities 5.20\AVIConverter\grab.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office14\EXCEL.EXE/3000
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_6CE5017F567343CA.dll/cmsidewiki.html
O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~1\MICROS~4\Office14\ONBttnIE.dll/105
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra button: Skype Plug-In - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra 'Tools' menuitem: Skype Plug-In - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O15 - Trusted Zone: *.clonewarsadventures.com
O15 - Trusted Zone: *.freerealms.com
O15 - Trusted Zone: *.soe.com
O15 - Trusted Zone: *.sony.com
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: atisvc - Unknown owner - C:\Program Files\WebWatcherV5\atisvc.exe (file missing)
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: F-PROT Antivirus for Windows system (FPAVServer) - FRISK Software International - C:\Program Files\FRISK Software\F-PROT Antivirus for Windows\FPAVServer.exe
O23 - Service: GamesAppService - WildTangent, Inc. - C:\Program Files\WildTangent Games\App\GamesAppService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HitmanPro Scheduler (HitmanProScheduler) - SurfRight B.V. - C:\Program Files\HitmanPro\hmpsched.exe
O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: RealNetworks Downloader Resolver Service - Unknown owner - C:\Program Files\RealNetworks\RealDownloader\rndlresolversvc.exe
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files\Skype\Updater\Updater.exe
O23 - Service: SupportSoft Sprocket Service (ddoctorv2) (sprtsvc_ddoctorv2) - SupportSoft, Inc. - C:\Program Files\Comcast\Desktop Doctor\bin\sprtsvc.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe
 
--
End of file - 14079 bytes
 
Although time consuming (it always is when you're trying to get rid of something nasty!) I didn't have any problems running through the programs.  I don't know if this is connected to anything, but I just noticed that while on Facebook, a random video link shows up at the bottom of all my messages.  After looking back over them, it seems it's been going on for days.  I had my son go look on his Facebook account & send me a message from his account.... the same link shows up on his message to me.  My friends I send messages to do not have this problem so it makes me think my computer is still infected with something.
 
The computer still runs slow, but it always has. 
 


#8 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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Posted 10 March 2013 - 02:58 PM


Greetings

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded start-up entries:

This part of the fix is purely optional
These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.
  • Run HijackThis (rightclick and run as admin)
  • Click on the Scan button
  • Put a check beside all of the items listed below (if present):

    • O4 - HKLM\..\Run: [HP Health Check Scheduler] c:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
      O4 - HKLM\..\Run: [UpdateP2GoShortCut] "c:\Program Files\CyberLink\Power2Go\MUITransfer\MUIStartMenu.exe" "c:\Program Files\CyberLink\Power2Go" UpdateWithCreateOnce "SOFTWARE\CyberLink\Power2Go\6.0"
      O4 - HKLM\..\Run: [PCMAgent] "c:\Program Files\CyberLink\PowerCinema\PCMAgent.exe"
      O4 - HKLM\..\Run: [CLMLServer] "c:\Program Files\Cyberlink\PowerCinema\Kernel\CLML\CLMLSvc.exe"
      O4 - HKLM\..\Run: [PlayMovie] "c:\Program Files\CyberLink\PlayMovie\PMVService.exe"
      O4 - HKLM\..\Run: [UpdatePDIRShortCut] "c:\Program Files\CyberLink\PowerDirector\MUITransfer\MUIStartMenu.exe" "c:\Program Files\CyberLink\PowerDirector" UpdateWithCreateOnce "SOFTWARE\CyberLink\PowerDirector\7.0"
      O4 - HKLM\..\Run: [UpdatePSTShortCut] "c:\Program Files\CyberLink\CyberLink DVD Suite Deluxe\MUITransfer\MUIStartMenu.exe" "c:\Program Files\CyberLink\CyberLink DVD Suite Deluxe" UpdateWithCreateOnce "Software\CyberLink\PowerStarter"
      O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
      O4 - HKLM\..\Run: [ddoctorv2] "C:\Program Files\Comcast\Desktop Doctor\bin\sprtcmd.exe" /P ddoctorv2
      O4 - HKLM\..\Run: [FBSSA] C:\Program Files\SGPSA\ie3sh.exe
      O4 - HKLM\..\Run: [Easy Dock] C:\Users\Colleen\Documents\RCA easyRip\EZDock.exe
      O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
      O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
      O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
      O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
      O4 - HKLM\..\Run: [TkBellExe] "c:\program files\real\realplayer\Update\realsched.exe" -osboot
      O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
      O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
      O4 - HKCU\..\Run: [Google Update] "C:\Users\Colleen\AppData\Local\Google\Update\GoogleUpdate.exe" /c
      O4 - HKCU\..\Run: [Desktop Software] "C:\Program Files\Common Files\SupportSoft\bin\bcont.exe" /ini "C:\Program Files\ComcastUI\Desktop Software\uinstaller.ini" /fromrun /starthidden
      O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
      O4 - HKCU\..\Run: [MobileDocuments] C:\Program Files\Common Files\Apple\Internet Services\ubd.exe
      O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
      O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
      O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
      O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
      O4 - Startup: OneNote 2010 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office14\ONENOTEM.EXE
      O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe


  • Close all open windows and browsers/email, etc...
  • Click on the "Fix Checked" button
  • When completed, close the application.
    • NOTE**You can research each of those lines >here< and see if you want to keep them or not
      just copy the name between the brackets and paste into the search space
      O4 - HKLM\..\Run: [IntelliPoint]

Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scanner from ESET.
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the Run ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
  • When asked, allow the add/on to be installed
    • Click Start
  • Make sure that the option Remove found threats is unticked
  • Click on Advanced Settings, ensure the options
    • Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.

  • Click Scan
  • wait for the virus definitions to be downloaded
  • Wait for the scan to finish
  • When the scan is complete
    • If no threats were found
      • put a checkmark in "Uninstall application on close"
      • close program
      • report to me that nothing was found
    • If threats were found
      • click on "list of threats found"
      • click on "export to text file" and save it as ESET SCAN and save to the desktop
      • Click on back
      • put a checkmark in "Uninstall application on close"
      • click on finish
      • close program
      • copy and paste the report here
    Gringo


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#9 sugarbear3b

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Posted 10 March 2013 - 09:59 PM

Gringo,

 

Got rid of the unwanted start-up items per your instructions - THANK YOU!  It took forever for my poor computer to get booted up before this!

 

Here's the ESET file:

 

C:\{4D7CA135-CF94-49BF-B149-2A2F4516ED5C}.dll a variant of Win32/WebWatcher.C application

 

Sorry it took a long time for that ESET scan to run. 

 

Sugarbear



#10 gringo_pr

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Posted 11 March 2013 - 07:46 AM


Hello Sugarbear

There are some minor things in your online scan that should be removed.


delete files
  • Copy all text in the code box (below)...to Notepad.
    @echo off
    del /f /s /q "C:\{4D7CA135-CF94-49BF-B149-2A2F4516ED5C}.dll"
    del %0
  • Save the Notepad file on your desktop...as delfile.bat... save type as "All Files"
    It should look like this: batfileicon.gif<--XPvista_bat_icon.png<--vista
  • Double click on delfile.bat to execute it.
    A black CMD window will flash, then disappear...this is normal.
  • The files and folders, if found...will have been deleted and the "delfile.bat" file will also be deleted.
  • The rest of the Online scan is only reporting backups created during the course of this fix C:\Qoobox\Quarantine\, and/or items located in System Restore's cache C:\System Volume Information\, Whatever is in these folders can't harm you unless you choose to perform a manual restore. the following steps will remove these backups.




    Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.


    :Why we need to remove some of our tools:
    • Some of the tools we have used to clean your computer were made by fellow malware fighters and are very powerful and if used incorrectly or at the wronge time can make the computer an expensive paper weight.
      They are updated all the time and some of them more than once a day so by the time you are ready to use them again they will already be outdated.

      The following procedures will implement some cleanup procedures to remove these tools. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.
    :DeFogger:

    Note** Defogger only needs to be run if it was run when we first started. If you have not already run it then skip this.
    • To re-enable your Emulation drivers, double click DeFogger to run the tool.
      • The application window will appear
      • Click the Re-enable button to re-enable your CD Emulation drivers
      • Click Yes to continue
      • A 'Finished!' message will appear
      • Click OK
      • DeFogger will now ask to reboot the machine - click OK.
      Your Emulation drivers are now re-enabled.

    :Uninstall ComboFix:
    • turn off all active protection software
    • push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
    • please copy and past the following into the box ComboFix /Uninstall and click OK.
    • Note the space between the X and the /Uninstall, it needs to be there.
    • CF-Uninstall.png
    :Remove the rest of our tools:

    Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.
    • Double-click OTCleanIt.exe.
    • Click the CleanUp! button.
    • Select Yes when the "Begin cleanup Process?" prompt appears.
    • If you are prompted to Reboot during the cleanup, select Yes.
    • The tool will delete itself once it finishes, if not delete it by yourself.
    • If asked to restart the computer, please do so
    Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.

    About Java
    • During the cleaning process if I found that Java was installed I asked for it to be uninstalled, Many home users will not miss it. If you use OpenOffice, play online games or use business applications which require Java, Then you need to install the latest version and make sure to disable it in your web browsers.

      If an application or website requires it, you should receive a notification indicating that when you attempt to launch that application or access that website.

      Link to download latest version. - install Java

      How to disable java in your web browsers - Disable Java

    :The programs you can keep:

    Some of the programs that we have used would be a good idea to keep and used often in helping to keep the computer clean. I use these programs on my computer.
    • Revo Uninstaller Free - this is the uninstaller that I had you download and works allot better than add/remove in windows and has saved me more than once from corrupted installs and uninstalls

      CCleaner - This is a good program to clean out temp files, I would use this once a week or before any malware scan to remove unwanted temp files - It has a built in registry cleaner but I would leave that alone and not use any registry cleaner

      Malwarebytes' Anti-Malware The Gold standerd today in antimalware scanners

    :Security programs:

    One of the questions I am asked all the time is "What programs do you use" I have at this time 4 computers in my home and I have this setup on all 4 of them.
    • Microsoft Security Essentials - provides real-time protection for your home PC that guards against viruses, spyware, and other malicious software.
    • WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
    • Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
      totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often. (I have upgraded to the paid version of MBAM and I am glad I did)


      Note** If you decide to install MSE you will need to uninstall your present Antivirus
:Security awareness:


It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
Strong passwords: How to create and use them Then consider a password keeper, to keep all your passwords safe. KeePass is a small utility that allows you to manage all your passwords.


The other question I am asked all the time is "How can I prevent this from happening again." and the short answer to that is to be aware of what is out there and how to start spotting dangers.

Here are some articles that are must reads and should be read by everybody in your household that uses the internetHere is some more reading for you from some of my collegesquoted from Tech Support Forum

Conclusion

There is no such thing as 'perfect security'. This applies to many things, not just computer systems. Using the above guide you should be able to take all the reasonable steps you can to prevent infection. However, the most important part of all this is you, the user. Surf sensibly and think before you download a file or click on a link. Take a few moments to assess the possible risks and you should be able to enjoy all the internet has to offer.

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Gringo
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#11 sugarbear3b

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Posted 11 March 2013 - 07:58 AM

Gringo,

 

I followed your directions for the first step... but when the black box showed up, it listed the file name & then said access denied. Did I do something wrong?  I didn't want to proceed with the next step until I knew this was taken care of.



#12 gringo_pr

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Posted 11 March 2013 - 08:28 AM


Hello sugarbear3b

first download FileASSASSIN and run the program
  • copy and paste the following text into the text field

C:\{4D7CA135-CF94-49BF-B149-2A2F4516ED5C}.dll
  • Under "Attempt FileASSASSIN's method of file procesing" make sure all four boxes are checked

    Click on "execute"

restart the computer and let me know how things are


Gringo
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#13 sugarbear3b

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Posted 11 March 2013 - 08:46 AM

Ok - I'm on it will post when done.



#14 sugarbear3b

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Posted 11 March 2013 - 09:03 AM

Gringo,

 

FileASSASSIN took care of it I went ahead and followed the rest of the instructions you gave me, my computer hasn't run this well in waaaay too long!  It is running better (faster/smoother) and there are no more mysterious attachments sent on my Facebook messages! YAY! :)

 

 

This unemployed teacher is one happy camper! Thank you so very much!  

 

Sugarbear


Edited by sugarbear3b, 11 March 2013 - 10:30 AM.


#15 gringo_pr

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Posted 11 March 2013 - 11:50 AM

You are more than welcome and Glad I was able to help
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