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W32/MTWB.A.gen!Eldorado identified by F-prot but it can't be removed...


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#1 sugarbear3b

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Posted 09 March 2013 - 07:58 PM

W32/MTWB.A.gen!Eldorado was identified by F-Prot but cannot be removed. I am running Windows Vista Home Basic.  I have tried running the following programs to remove this virus but without success:  Microsoft Security Essentials, AVG 2013, Malwarebytes, SuperAnti-spyware, and HitmanPro.  F-prot is the only program that even found it and states: failed to quarantine.  I have included a screenshot from F-Prot which shows the list of infected files.Attached File  F-Prot pic.jpg   79.41KB   3 downloads

 

What do I do?



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#2 Broni

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Posted 09 March 2013 - 10:33 PM

It looks like Fast Browser Search, some typical pest.

 

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

 

p22002970.gif Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

 

p22002970.gif You're running two AV programs, AVG and MSE.

You must uninstall one of them.

If AVG use AVG Remover: http://www.avg.com/us-en/utilities


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#3 sugarbear3b

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Posted 10 March 2013 - 07:39 AM

AVG and MSE were not installed on my computer at the same time.  I had AVG, it let the virus on in the first place, I have since switched to MSE and AVG has been completely removed from my computer.  Sorry for the confusion on that one.



#4 Broni

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Posted 10 March 2013 - 12:33 PM

Did you use AVG Remover to uninstall AVG?
If not run it anyway to remove leftovers.

 

I still need those two logs.


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