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Problem with windows installer and Adobe Acrobat/Photoshop


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#1 rhutami

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Posted 09 March 2013 - 01:54 PM

   I frequently got problem with (usually related with each other):

1. When I open Adobe Acrobat Pro 7 or Adobe Photoshop CS2 that I don't have administrative privilege to run the program after awhile
2. "The windows installer service could not be accessed" error when I install/update a program in windows XP
both 1 & 2 problem can be corrected when I did:

a. Run> cmd > msiexec.exe /unregister > msiexec.exe /regserver > restart.

or

b. Run AdwCleaner program search and clean, reboot.

I have Avira virus (complete check daily) and Malwarebytes anti-malware (pro). Right now I run complete check with Dr.Web.

I don't wish to uninstall both Adobe programs because I don't have the original CD anymore ...



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#2 rhutami

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Posted 09 March 2013 - 01:56 PM

I posted the problem at malware section, It help clear up some of other problems, but not the problems above. Here the link :
http://www.bleepingcomputer.com/forums/t/475827/unknown-rootkit-infection/



#3 narenxp

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Posted 09 March 2013 - 02:15 PM

Try method 2 given here

 

http://support.microsoft.com/kb/315346#method2



#4 rhutami

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Posted 09 March 2013 - 03:49 PM

Thank you, I will try later... It will help with adobe acrobat's problem as well?



#5 narenxp

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Posted 09 March 2013 - 03:53 PM

I hope so.if that doesnt you may need to try creating new user account and test.



#6 rhutami

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Posted 11 March 2013 - 03:45 PM

I did method 1.

 

FYI, I had problem with windows installer since a while ago, but I started had problem with Adobe Acrobat/Photoshop recently (few months). 



#7 narenxp

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Posted 11 March 2013 - 03:46 PM

Method 2 ?



#8 rhutami

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Posted 11 March 2013 - 03:52 PM

not yet, is it for windows xp 3?



#9 rhutami

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Posted 11 March 2013 - 03:54 PM

 I mean Windows XP Service Pack 3



#10 rhutami

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Posted 11 March 2013 - 03:57 PM

Or should I download Windows Installer 4.5 instead?



#11 narenxp

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Posted 11 March 2013 - 04:09 PM

not yet, is it for windows xp 3?

 

Yes

 

Or should I download Windows Installer 4.5 instead?

 

Follow the instructions in method 2 and then install 4.5



#12 rhutami

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Posted 11 March 2013 - 04:12 PM

This one right: WindowsXP-KB942288-v3-x86



#13 narenxp

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Posted 11 March 2013 - 04:22 PM

Yes

 

You have to follow method 2 before installing windows installer 4.5



#14 rhutami

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Posted 11 March 2013 - 04:27 PM

installing now



#15 rhutami

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Posted 11 March 2013 - 04:31 PM

done, what next?






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