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Microsoft security essentials wont update or start


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6 replies to this topic

#1 justjeff0331

justjeff0331

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Posted 09 March 2013 - 01:42 PM

microsoft security essentials will not update or start and the same with Microsoft security defender



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#2 narenxp

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Posted 09 March 2013 - 01:46 PM

  • Please download TDSSKiller from here and save it to your Desktop
  • Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters


    tds2.jpg

  • Check Loaded Modules  and Detect TDLFS file systemDo not check Verify file digital signatures (even though it is checked in the example)
  • If you are asked to reboot because an "Extended Monitoring Driver is required" please click Reboot now


    2012081514h0118.png

  • Click Start Scan and allow the scan process to run

  • If threats are detected select Skip for all of them unless I instruct you otherwise
  • Click Continue


    tds6.jpg

  • Click Reboot computer
  • Please post the contents of  TDSSKiller.[Version]_[Date]_[Time]_log.txt found in your root directory (typically c:\)in your reply


===================================================


aswMBR

--------------------

  • Download aswMBR and save it to your desktop.
  • Please disable your real time protection of any Antivirus, Antispyware or Antimalware programs temporarily. They will interfere and may cause unexpected results.
  • If you need help to disable your protection programs see here and here.
  • Double click the aswMBR.exe file to run it. Please allow when you are asked to download AVAST antivirus engine defs.
  • Wait until the AV update is done, then click on the Scan button to start. The program will launch a scan.


    aswMBR1.png
  • When done, you will see Scan finished successfully. Please click on Save log and save the file to your desktop.


    aswMBR2.png
  • Please post the contents of the log in your next reply.

NOTE:  aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.


===================================================


ESET Online Scanner

--------------------

I'd like us to scan your machine with ESET OnlineScan  This process may may take several hours, that is normal

  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png  button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the icon on your desktop.

    esetsmartinstaller_enu.png

  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:

    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Copy and paste the information in your next reply.   Note:  If no malware was found you will not get a log.
  • Click the Back button.
  • Click the Finish button.


===================================================


Things I would like to see in your next reply. Please be sure to copy and paste the information rather than send an attachment. :thumbsup2:

  • TDSSKiller log
  • aswMBR log
  • ESET results

 



#3 justjeff0331

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Posted 10 March 2013 - 10:16 PM

08:06:00.0534 5664  TDSS rootkit removing tool 2.8.16.0 Feb 11 2013 18:50:42
08:06:01.0229 5664  ============================================================
08:06:01.0229 5664  Current date / time: 2013/03/10 08:06:01.0229
08:06:01.0229 5664  SystemInfo:
08:06:01.0229 5664  
08:06:01.0229 5664  OS Version: 6.1.7601 ServicePack: 1.0
08:06:01.0229 5664  Product type: Workstation
08:06:01.0230 5664  ComputerName: BILLGATES-PC
08:06:01.0230 5664  UserName: bill gates
08:06:01.0230 5664  Windows directory: C:\Windows
08:06:01.0230 5664  System windows directory: C:\Windows
08:06:01.0230 5664  Processor architecture: Intel x86
08:06:01.0230 5664  Number of processors: 2
08:06:01.0230 5664  Page size: 0x1000
08:06:01.0230 5664  Boot type: Normal boot
08:06:01.0230 5664  ============================================================
08:06:02.0158 5664  BG loaded
08:06:02.0513 5664  Drive \Device\Harddisk0\DR0 - Size: 0x4A85D56000 (298.09 Gb), SectorSize: 0x200, Cylinders: 0x9801, SectorsPerTrack: 0x3F, TracksPerCylinder: 0xFF, Type 'K0', Flags 0x00000050
08:06:02.0561 5664  ============================================================
08:06:02.0561 5664  \Device\Harddisk0\DR0:
08:06:02.0594 5664  MBR partitions:
08:06:02.0594 5664  \Device\Harddisk0\DR0\Partition1: MBR, Type 0x7, StartLBA 0x800, BlocksNum 0xC5EE800
08:06:02.0594 5664  \Device\Harddisk0\DR0\Partition2: MBR, Type 0x7, StartLBA 0xC5EF000, BlocksNum 0x18E3F800
08:06:02.0594 5664  ============================================================
08:06:02.0616 5664  C: <-> \Device\Harddisk0\DR0\Partition1
08:06:02.0645 5664  D: <-> \Device\Harddisk0\DR0\Partition2
08:06:02.0645 5664  ============================================================
08:06:02.0645 5664  Initialize success
08:06:02.0645 5664  ============================================================
08:06:09.0400 6124  ============================================================
08:06:09.0400 6124  Scan started
08:06:09.0400 6124  Mode: Manual; 
08:06:09.0400 6124  ============================================================
08:06:10.0604 6124  ================ Scan system memory ========================
08:06:10.0604 6124  System memory - ok
08:06:10.0605 6124  ================ Scan services =============================
08:06:10.0791 6124  [ 1B133875B8AA8AC48969BD3458AFE9F5 ] 1394ohci        C:\Windows\system32\drivers\1394ohci.sys
08:06:10.0795 6124  1394ohci - ok
08:06:10.0838 6124  [ CEA80C80BED809AA0DA6FEBC04733349 ] ACPI            C:\Windows\system32\drivers\ACPI.sys
08:06:10.0842 6124  ACPI - ok
08:06:10.0862 6124  [ 1EFBC664ABFF416D1D07DB115DCB264F ] AcpiPmi         C:\Windows\system32\drivers\acpipmi.sys
08:06:10.0862 6124  AcpiPmi - ok
08:06:10.0922 6124  [ D19C4EE2AC7C47B8F5F84FFF1A789D8A ] AdobeARMservice C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
08:06:10.0924 6124  AdobeARMservice - ok
08:06:10.0986 6124  [ 9942DC4CC265CDA00486504444EF521D ] AdobeFlashPlayerUpdateSvc C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe
08:06:10.0991 6124  AdobeFlashPlayerUpdateSvc - ok
08:06:11.0053 6124  [ 21E785EBD7DC90A06391141AAC7892FB ] adp94xx         C:\Windows\system32\drivers\adp94xx.sys
08:06:11.0060 6124  adp94xx - ok
08:06:11.0086 6124  [ 0C676BC278D5B59FF5ABD57BBE9123F2 ] adpahci         C:\Windows\system32\drivers\adpahci.sys
08:06:11.0091 6124  adpahci - ok
08:06:11.0101 6124  [ 7C7B5EE4B7B822EC85321FE23A27DB33 ] adpu320         C:\Windows\system32\drivers\adpu320.sys
08:06:11.0104 6124  adpu320 - ok
08:06:11.0140 6124  [ 8B5EEFEEC1E6D1A72A06C526628AD161 ] AeLookupSvc     C:\Windows\System32\aelupsvc.dll
08:06:11.0141 6124  AeLookupSvc - ok
08:06:11.0192 6124  [ 9EBBBA55060F786F0FCAA3893BFA2806 ] AFD             C:\Windows\system32\drivers\afd.sys
08:06:11.0196 6124  AFD - ok
08:06:11.0213 6124  [ 507812C3054C21CEF746B6EE3D04DD6E ] agp440          C:\Windows\system32\drivers\agp440.sys
08:06:11.0215 6124  agp440 - ok
08:06:11.0238 6124  [ 8B30250D573A8F6B4BD23195160D8707 ] aic78xx         C:\Windows\system32\drivers\djsvs.sys
08:06:11.0239 6124  aic78xx - ok
08:06:11.0267 6124  [ 18A54E132947CD98FEA9ACCC57F98F13 ] ALG             C:\Windows\System32\alg.exe
08:06:11.0268 6124  ALG - ok
08:06:11.0284 6124  [ 0D40BCF52EA90FC7DF2AEAB6503DEA44 ] aliide          C:\Windows\system32\drivers\aliide.sys
08:06:11.0284 6124  aliide - ok
08:06:11.0379 6124  ALSysIO - ok
08:06:11.0410 6124  [ C4232FADFA9691B85DDA0A7B636C5F6D ] AMD External Events Utility C:\Windows\system32\atiesrxx.exe
08:06:11.0413 6124  AMD External Events Utility - ok
08:06:11.0485 6124  AMD FUEL Service - ok
08:06:11.0516 6124  [ 3C6600A0696E90A463771C7422E23AB5 ] amdagp          C:\Windows\system32\drivers\amdagp.sys
08:06:11.0518 6124  amdagp - ok
08:06:11.0543 6124  [ CD5914170297126B6266860198D1D4F0 ] amdide          C:\Windows\system32\drivers\amdide.sys
08:06:11.0545 6124  amdide - ok
08:06:11.0562 6124  [ FF258424F0B2EF25EB98F04EE386E6E3 ] amdiox86        C:\Windows\system32\DRIVERS\amdiox86.sys
08:06:11.0563 6124  amdiox86 - ok
08:06:11.0577 6124  [ 00DDA200D71BAC534BF56A9DB5DFD666 ] AmdK8           C:\Windows\system32\drivers\amdk8.sys
08:06:11.0578 6124  AmdK8 - ok
08:06:11.0851 6124  [ 10D681E635E81C253FC5DD1A5048B0E9 ] amdkmdag        C:\Windows\system32\DRIVERS\atikmdag.sys
08:06:12.0101 6124  amdkmdag - ok
08:06:12.0129 6124  [ 112A7F24C6535DBD2E90AEF34ECB57A4 ] amdkmdap        C:\Windows\system32\DRIVERS\atikmpag.sys
08:06:12.0132 6124  amdkmdap - ok
08:06:12.0154 6124  [ 3CBF30F5370FDA40DD3E87DF38EA53B6 ] AmdPPM          C:\Windows\system32\DRIVERS\amdppm.sys
08:06:12.0154 6124  AmdPPM - ok
08:06:12.0212 6124  [ D320BF87125326F996D4904FE24300FC ] amdsata         C:\Windows\system32\drivers\amdsata.sys
08:06:12.0214 6124  amdsata - ok
08:06:12.0268 6124  [ EA43AF0C423FF267355F74E7A53BDABA ] amdsbs          C:\Windows\system32\drivers\amdsbs.sys
08:06:12.0272 6124  amdsbs - ok
08:06:12.0288 6124  [ 46387FB17B086D16DEA267D5BE23A2F2 ] amdxata         C:\Windows\system32\drivers\amdxata.sys
08:06:12.0289 6124  amdxata - ok
08:06:12.0334 6124  [ 40C15CE1B832B78CC2A2F61807058763 ] AODDriver4.1    C:\Program Files\ATI Technologies\ATI.ACE\Fuel\i386\AODDriver2.sys
08:06:12.0336 6124  AODDriver4.1 - ok
08:06:12.0362 6124  [ AEA177F783E20150ACE5383EE368DA19 ] AppID           C:\Windows\system32\drivers\appid.sys
08:06:12.0362 6124  AppID - ok
08:06:12.0402 6124  [ 62A9C86CB6085E20DB4823E4E97826F5 ] AppIDSvc        C:\Windows\System32\appidsvc.dll
08:06:12.0403 6124  AppIDSvc - ok
08:06:12.0421 6124  [ FB1959012294D6AD43E5304DF65E3C26 ] Appinfo         C:\Windows\System32\appinfo.dll
08:06:12.0422 6124  Appinfo - ok
08:06:12.0491 6124  [ A5299D04ED225D64CF07A568A3E1BF8C ] Apple Mobile Device C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
08:06:12.0493 6124  Apple Mobile Device - ok
08:06:12.0526 6124  [ A45D184DF6A8803DA13A0B329517A64A ] AppMgmt         C:\Windows\System32\appmgmts.dll
08:06:12.0528 6124  AppMgmt - ok
08:06:12.0564 6124  [ 2932004F49677BD84DBC72EDB754FFB3 ] arc             C:\Windows\system32\drivers\arc.sys
08:06:12.0565 6124  arc - ok
08:06:12.0571 6124  [ 5D6F36C46FD283AE1B57BD2E9FEB0BC7 ] arcsas          C:\Windows\system32\drivers\arcsas.sys
08:06:12.0572 6124  arcsas - ok
08:06:12.0594 6124  [ ADD2ADE1C2B285AB8378D2DAAF991481 ] AsyncMac        C:\Windows\system32\DRIVERS\asyncmac.sys
08:06:12.0595 6124  AsyncMac - ok
08:06:12.0608 6124  [ 338C86357871C167A96AB976519BF59E ] atapi           C:\Windows\system32\drivers\atapi.sys
08:06:12.0609 6124  atapi - ok
08:06:12.0665 6124  [ B01751CC563AECAC09BBE36AAA21FBEF ] athr            C:\Windows\system32\DRIVERS\athr.sys
08:06:12.0699 6124  athr - ok
08:06:12.0757 6124  [ 6ADC42CF4A6AB84975CA63DCCFAAF5D8 ] AtiHDAudioService C:\Windows\system32\drivers\AtihdW73.sys
08:06:12.0758 6124  AtiHDAudioService - ok
08:06:12.0787 6124  [ CE3B4E731638D2EF62FCB419BE0D39F0 ] AudioEndpointBuilder C:\Windows\System32\Audiosrv.dll
08:06:12.0795 6124  AudioEndpointBuilder - ok
08:06:12.0820 6124  [ CE3B4E731638D2EF62FCB419BE0D39F0 ] Audiosrv        C:\Windows\System32\Audiosrv.dll
08:06:12.0824 6124  Audiosrv - ok
08:06:12.0854 6124  [ 6E30D02AAC9CAC84F421622E3A2F6178 ] AxInstSV        C:\Windows\System32\AxInstSV.dll
08:06:12.0856 6124  AxInstSV - ok
08:06:12.0903 6124  [ 1A231ABEC60FD316EC54C66715543CEC ] b06bdrv         C:\Windows\system32\drivers\bxvbdx.sys
08:06:12.0909 6124  b06bdrv - ok
08:06:12.0936 6124  [ BD8869EB9CDE6BBE4508D869929869EE ] b57nd60x        C:\Windows\system32\DRIVERS\b57nd60x.sys
08:06:12.0939 6124  b57nd60x - ok
08:06:12.0958 6124  [ EE1E9C3BB8228AE423DD38DB69128E71 ] BDESVC          C:\Windows\System32\bdesvc.dll
08:06:12.0959 6124  BDESVC - ok
08:06:12.0970 6124  [ 505506526A9D467307B3C393DEDAF858 ] Beep            C:\Windows\system32\drivers\Beep.sys
08:06:12.0970 6124  Beep - ok
08:06:13.0001 6124  [ 1E2BAC209D184BB851E1A187D8A29136 ] BFE             C:\Windows\System32\bfe.dll
08:06:13.0008 6124  BFE - ok
08:06:13.0043 6124  [ E585445D5021971FAE10393F0F1C3961 ] BITS            C:\Windows\System32\qmgr.dll
08:06:13.0065 6124  BITS - ok
08:06:13.0078 6124  [ 2287078ED48FCFC477B05B20CF38F36F ] blbdrive        C:\Windows\system32\DRIVERS\blbdrive.sys
08:06:13.0079 6124  blbdrive - ok
08:06:13.0153 6124  [ DB5BEA73EDAF19AC68B2C0FAD0F92B1A ] Bonjour Service C:\Program Files\Bonjour\mDNSResponder.exe
08:06:13.0173 6124  Bonjour Service - ok
08:06:13.0205 6124  [ 8F2DA3028D5FCBD1A060A3DE64CD6506 ] bowser          C:\Windows\system32\DRIVERS\bowser.sys
08:06:13.0206 6124  bowser - ok
08:06:13.0227 6124  [ 9F9ACC7F7CCDE8A15C282D3F88B43309 ] BrFiltLo        C:\Windows\system32\drivers\BrFiltLo.sys
08:06:13.0227 6124  BrFiltLo - ok
08:06:13.0233 6124  [ 56801AD62213A41F6497F96DEE83755A ] BrFiltUp        C:\Windows\system32\drivers\BrFiltUp.sys
08:06:13.0233 6124  BrFiltUp - ok
08:06:13.0264 6124  [ 3DAA727B5B0A45039B0E1C9A211B8400 ] Browser         C:\Windows\System32\browser.dll
08:06:13.0266 6124  Browser - ok
08:06:13.0284 6124  [ 845B8CE732E67F3B4133164868C666EA ] Brserid         C:\Windows\System32\Drivers\Brserid.sys
08:06:13.0288 6124  Brserid - ok
08:06:13.0294 6124  [ 203F0B1E73ADADBBB7B7B1FABD901F6B ] BrSerWdm        C:\Windows\System32\Drivers\BrSerWdm.sys
08:06:13.0295 6124  BrSerWdm - ok
08:06:13.0301 6124  [ BD456606156BA17E60A04E18016AE54B ] BrUsbMdm        C:\Windows\System32\Drivers\BrUsbMdm.sys
08:06:13.0302 6124  BrUsbMdm - ok
08:06:13.0308 6124  [ AF72ED54503F717A43268B3CC5FAEC2E ] BrUsbSer        C:\Windows\System32\Drivers\BrUsbSer.sys
08:06:13.0309 6124  BrUsbSer - ok
08:06:13.0317 6124  [ ED3DF7C56CE0084EB2034432FC56565A ] BTHMODEM        C:\Windows\system32\drivers\bthmodem.sys
08:06:13.0319 6124  BTHMODEM - ok
08:06:13.0358 6124  [ 1DF19C96EEF6C29D1C3E1A8678E07190 ] bthserv         C:\Windows\system32\bthserv.dll
08:06:13.0359 6124  bthserv - ok
08:06:13.0386 6124  [ 77EA11B065E0A8AB902D78145CA51E10 ] cdfs            C:\Windows\system32\DRIVERS\cdfs.sys
08:06:13.0387 6124  cdfs - ok
08:06:13.0428 6124  [ BE167ED0FDB9C1FA1133953C18D5A6C9 ] cdrom           C:\Windows\system32\DRIVERS\cdrom.sys
08:06:13.0429 6124  cdrom - ok
08:06:13.0463 6124  [ 319C6B309773D063541D01DF8AC6F55F ] CertPropSvc     C:\Windows\System32\certprop.dll
08:06:13.0464 6124  CertPropSvc - ok
08:06:13.0484 6124  [ 3FE3FE94A34DF6FB06E6418D0F6A0060 ] circlass        C:\Windows\system32\drivers\circlass.sys
08:06:13.0485 6124  circlass - ok
08:06:13.0502 6124  [ 635181E0E9BBF16871BF5380D71DB02D ] CLFS            C:\Windows\system32\CLFS.sys
08:06:13.0506 6124  CLFS - ok
08:06:13.0566 6124  [ D88040F816FDA31C3B466F0FA0918F29 ] clr_optimization_v2.0.50727_32 C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe
08:06:13.0568 6124  clr_optimization_v2.0.50727_32 - ok
08:06:13.0578 6124  [ DEA805815E587DAD1DD2C502220B5616 ] CmBatt          C:\Windows\system32\DRIVERS\CmBatt.sys
08:06:13.0578 6124  CmBatt - ok
08:06:13.0598 6124  [ C537B1DB64D495B9B4717B4D6D9EDBF2 ] cmdide          C:\Windows\system32\drivers\cmdide.sys
08:06:13.0599 6124  cmdide - ok
08:06:13.0636 6124  [ 247B4CE2DAB1160CD422D532D5241E1F ] CNG             C:\Windows\system32\Drivers\cng.sys
08:06:13.0642 6124  CNG - ok
08:06:13.0672 6124  [ A6023D3823C37043986713F118A89BEE ] Compbatt        C:\Windows\system32\DRIVERS\compbatt.sys
08:06:13.0673 6124  Compbatt - ok
08:06:13.0706 6124  [ CBE8C58A8579CFE5FCCF809E6F114E89 ] CompositeBus    C:\Windows\system32\DRIVERS\CompositeBus.sys
08:06:13.0706 6124  CompositeBus - ok
08:06:13.0716 6124  COMSysApp - ok
08:06:13.0734 6124  [ 2C4EBCFC84A9B44F209DFF6C6E6C61D1 ] crcdisk         C:\Windows\system32\drivers\crcdisk.sys
08:06:13.0734 6124  crcdisk - ok
08:06:13.0785 6124  [ 96C0E38905CFD788313BE8E11DAE3F2F ] CryptSvc        C:\Windows\system32\cryptsvc.dll
08:06:13.0788 6124  CryptSvc - ok
08:06:13.0812 6124  [ 3C2177A897B4CA2788C6FB0C3FD81D4B ] CSC             C:\Windows\system32\drivers\csc.sys
08:06:13.0817 6124  CSC - ok
08:06:13.0842 6124  [ 15F93B37F6801943360D9EB42485D5D3 ] CscService      C:\Windows\System32\cscsvc.dll
08:06:13.0851 6124  CscService - ok
08:06:13.0894 6124  [ 7660F01D3B38ACA1747E397D21D790AF ] DcomLaunch      C:\Windows\system32\rpcss.dll
08:06:13.0902 6124  DcomLaunch - ok
08:06:13.0943 6124  [ 8D6E10A2D9A5EED59562D9B82CF804E1 ] defragsvc       C:\Windows\System32\defragsvc.dll
08:06:13.0949 6124  defragsvc - ok
08:06:13.0992 6124  [ F024449C97EC1E464AAFFDA18593DB88 ] DfsC            C:\Windows\system32\Drivers\dfsc.sys
08:06:13.0993 6124  DfsC - ok
08:06:14.0028 6124  [ E9E01EB683C132F7FA27CD607B8A2B63 ] Dhcp            C:\Windows\system32\dhcpcore.dll
08:06:14.0033 6124  Dhcp - ok
08:06:14.0050 6124  [ 1A050B0274BFB3890703D490F330C0DA ] discache        C:\Windows\system32\drivers\discache.sys
08:06:14.0051 6124  discache - ok
08:06:14.0080 6124  [ 565003F326F99802E68CA78F2A68E9FF ] Disk            C:\Windows\system32\drivers\disk.sys
08:06:14.0081 6124  Disk - ok
08:06:14.0116 6124  [ 2A958EF85DB1B61FFCA65044FA4BCE9E ] dmvsc           C:\Windows\system32\drivers\dmvsc.sys
08:06:14.0116 6124  dmvsc - ok
08:06:14.0155 6124  [ 33EF4861F19A0736B11314AAD9AE28D0 ] Dnscache        C:\Windows\System32\dnsrslvr.dll
08:06:14.0158 6124  Dnscache - ok
08:06:14.0173 6124  [ 366BA8FB4B7BB7435E3B9EACB3843F67 ] dot3svc         C:\Windows\System32\dot3svc.dll
08:06:14.0176 6124  dot3svc - ok
08:06:14.0198 6124  [ 8EC04CA86F1D68DA9E11952EB85973D6 ] DPS             C:\Windows\system32\dps.dll
08:06:14.0201 6124  DPS - ok
08:06:14.0229 6124  [ B918E7C5F9BF77202F89E1A9539F2EB4 ] drmkaud         C:\Windows\system32\drivers\drmkaud.sys
08:06:14.0229 6124  drmkaud - ok
08:06:14.0260 6124  [ 23F5D28378A160352BA8F817BD8C71CB ] DXGKrnl         C:\Windows\System32\drivers\dxgkrnl.sys
08:06:14.0283 6124  DXGKrnl - ok
08:06:14.0311 6124  [ 8600142FA91C1B96367D3300AD0F3F3A ] EapHost         C:\Windows\System32\eapsvc.dll
08:06:14.0313 6124  EapHost - ok
08:06:14.0427 6124  [ 024E1B5CAC09731E4D868E64DBFB4AB0 ] ebdrv           C:\Windows\system32\drivers\evbdx.sys
08:06:14.0521 6124  ebdrv - ok
08:06:14.0556 6124  [ 81951F51E318AECC2D68559E47485CC4 ] EFS             C:\Windows\System32\lsass.exe
08:06:14.0558 6124  EFS - ok
08:06:14.0609 6124  [ A8C362018EFC87BEB013EE28F29C0863 ] ehRecvr         C:\Windows\ehome\ehRecvr.exe
08:06:14.0629 6124  ehRecvr - ok
08:06:14.0642 6124  [ D389BFF34F80CAEDE417BF9D1507996A ] ehSched         C:\Windows\ehome\ehsched.exe
08:06:14.0644 6124  ehSched - ok
08:06:14.0670 6124  [ 0ED67910C8C326796FAA00B2BF6D9D3C ] elxstor         C:\Windows\system32\drivers\elxstor.sys
08:06:14.0678 6124  elxstor - ok
08:06:14.0698 6124  [ 8FC3208352DD3912C94367A206AB3F11 ] ErrDev          C:\Windows\system32\drivers\errdev.sys
08:06:14.0699 6124  ErrDev - ok
08:06:14.0748 6124  [ F6916EFC29D9953D5D0DF06882AE8E16 ] EventSystem     C:\Windows\system32\es.dll
08:06:14.0753 6124  EventSystem - ok
08:06:14.0806 6124  [ DAFC7E1B2FFA35CCBDDF95AE3E31BFAE ] ewusbnet        C:\Windows\system32\DRIVERS\ewusbnet.sys
08:06:14.0809 6124  ewusbnet - ok
08:06:14.0825 6124  [ 2DC9108D74081149CC8B651D3A26207F ] exfat           C:\Windows\system32\drivers\exfat.sys
08:06:14.0827 6124  exfat - ok
08:06:14.0831 6124  Scan interrupted by user!
08:06:14.0831 6124  ================ Scan global ===============================
08:06:14.0831 6124  Scan interrupted by user!
08:06:14.0831 6124  ================ Scan MBR ==================================
08:06:14.0831 6124  Scan interrupted by user!
08:06:14.0831 6124  ================ Scan VBR ==================================
08:06:14.0831 6124  Scan interrupted by user!
08:06:14.0831 6124  ============================================================
08:06:14.0831 6124  Scan finished
08:06:14.0831 6124  ============================================================
08:06:14.0844 6140  Detected object count: 0
08:06:14.0844 6140  Actual detected object count: 0
08:07:56.0808 2852  ============================================================
08:07:56.0808 2852  Scan started
08:07:56.0808 2852  Mode: Manual; TDLFS; 
08:07:56.0808 2852  ============================================================
08:07:57.0467 2852  ================ Scan system memory ========================
08:07:57.0467 2852  System memory - ok
08:07:57.0468 2852  ================ Scan services =============================
08:07:57.0637 2852  [ 1B133875B8AA8AC48969BD3458AFE9F5 ] 1394ohci        C:\Windows\system32\drivers\1394ohci.sys
08:07:57.0640 2852  1394ohci - ok
08:07:57.0662 2852  [ CEA80C80BED809AA0DA6FEBC04733349 ] ACPI            C:\Windows\system32\drivers\ACPI.sys
08:07:57.0664 2852  ACPI - ok
08:07:57.0672 2852  [ 1EFBC664ABFF416D1D07DB115DCB264F ] AcpiPmi         C:\Windows\system32\drivers\acpipmi.sys
08:07:57.0673 2852  AcpiPmi - ok
08:07:57.0768 2852  [ D19C4EE2AC7C47B8F5F84FFF1A789D8A ] AdobeARMservice C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
08:07:57.0770 2852  AdobeARMservice - ok
08:07:57.0810 2852  [ 9942DC4CC265CDA00486504444EF521D ] AdobeFlashPlayerUpdateSvc C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe
08:07:57.0812 2852  AdobeFlashPlayerUpdateSvc - ok
08:07:57.0843 2852  [ 21E785EBD7DC90A06391141AAC7892FB ] adp94xx         C:\Windows\system32\drivers\adp94xx.sys
08:07:57.0846 2852  adp94xx - ok
08:07:57.0864 2852  [ 0C676BC278D5B59FF5ABD57BBE9123F2 ] adpahci         C:\Windows\system32\drivers\adpahci.sys
08:07:57.0867 2852  adpahci - ok
08:07:57.0875 2852  [ 7C7B5EE4B7B822EC85321FE23A27DB33 ] adpu320         C:\Windows\system32\drivers\adpu320.sys
08:07:57.0876 2852  adpu320 - ok
08:07:57.0908 2852  [ 8B5EEFEEC1E6D1A72A06C526628AD161 ] AeLookupSvc     C:\Windows\System32\aelupsvc.dll
08:07:57.0909 2852  AeLookupSvc - ok
08:07:57.0938 2852  [ 9EBBBA55060F786F0FCAA3893BFA2806 ] AFD             C:\Windows\system32\drivers\afd.sys
08:07:57.0940 2852  AFD - ok
08:07:57.0960 2852  [ 507812C3054C21CEF746B6EE3D04DD6E ] agp440          C:\Windows\system32\drivers\agp440.sys
08:07:57.0960 2852  agp440 - ok
08:07:57.0973 2852  [ 8B30250D573A8F6B4BD23195160D8707 ] aic78xx         C:\Windows\system32\drivers\djsvs.sys
08:07:57.0974 2852  aic78xx - ok
08:07:57.0991 2852  [ 18A54E132947CD98FEA9ACCC57F98F13 ] ALG             C:\Windows\System32\alg.exe
08:07:57.0992 2852  ALG - ok
08:07:58.0007 2852  [ 0D40BCF52EA90FC7DF2AEAB6503DEA44 ] aliide          C:\Windows\system32\drivers\aliide.sys
08:07:58.0008 2852  aliide - ok
08:07:58.0090 2852  ALSysIO - ok
08:07:58.0123 2852  [ C4232FADFA9691B85DDA0A7B636C5F6D ] AMD External Events Utility C:\Windows\system32\atiesrxx.exe
08:07:58.0125 2852  AMD External Events Utility - ok
08:07:58.0186 2852  AMD FUEL Service - ok
08:07:58.0218 2852  [ 3C6600A0696E90A463771C7422E23AB5 ] amdagp          C:\Windows\system32\drivers\amdagp.sys
08:07:58.0219 2852  amdagp - ok
08:07:58.0245 2852  [ CD5914170297126B6266860198D1D4F0 ] amdide          C:\Windows\system32\drivers\amdide.sys
08:07:58.0246 2852  amdide - ok
08:07:58.0264 2852  [ FF258424F0B2EF25EB98F04EE386E6E3 ] amdiox86        C:\Windows\system32\DRIVERS\amdiox86.sys
08:07:58.0265 2852  amdiox86 - ok
08:07:58.0273 2852  [ 00DDA200D71BAC534BF56A9DB5DFD666 ] AmdK8           C:\Windows\system32\drivers\amdk8.sys
08:07:58.0274 2852  AmdK8 - ok
08:07:58.0530 2852  [ 10D681E635E81C253FC5DD1A5048B0E9 ] amdkmdag        C:\Windows\system32\DRIVERS\atikmdag.sys
08:07:58.0595 2852  amdkmdag - ok
08:07:58.0619 2852  [ 112A7F24C6535DBD2E90AEF34ECB57A4 ] amdkmdap        C:\Windows\system32\DRIVERS\atikmpag.sys
08:07:58.0621 2852  amdkmdap - ok
08:07:58.0633 2852  [ 3CBF30F5370FDA40DD3E87DF38EA53B6 ] AmdPPM          C:\Windows\system32\DRIVERS\amdppm.sys
08:07:58.0634 2852  AmdPPM - ok
08:07:58.0668 2852  [ D320BF87125326F996D4904FE24300FC ] amdsata         C:\Windows\system32\drivers\amdsata.sys
08:07:58.0669 2852  amdsata - ok
08:07:58.0690 2852  [ EA43AF0C423FF267355F74E7A53BDABA ] amdsbs          C:\Windows\system32\drivers\amdsbs.sys
08:07:58.0692 2852  amdsbs - ok
08:07:58.0712 2852  [ 46387FB17B086D16DEA267D5BE23A2F2 ] amdxata         C:\Windows\system32\drivers\amdxata.sys
08:07:58.0712 2852  amdxata - ok
08:07:58.0724 2852  [ 40C15CE1B832B78CC2A2F61807058763 ] AODDriver4.1    C:\Program Files\ATI Technologies\ATI.ACE\Fuel\i386\AODDriver2.sys
08:07:58.0725 2852  AODDriver4.1 - ok
08:07:58.0741 2852  [ AEA177F783E20150ACE5383EE368DA19 ] AppID           C:\Windows\system32\drivers\appid.sys
08:07:58.0742 2852  AppID - ok
08:07:58.0781 2852  [ 62A9C86CB6085E20DB4823E4E97826F5 ] AppIDSvc        C:\Windows\System32\appidsvc.dll
08:07:58.0782 2852  AppIDSvc - ok
08:07:58.0800 2852  [ FB1959012294D6AD43E5304DF65E3C26 ] Appinfo         C:\Windows\System32\appinfo.dll
08:07:58.0801 2852  Appinfo - ok
08:07:58.0859 2852  [ A5299D04ED225D64CF07A568A3E1BF8C ] Apple Mobile Device C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
08:07:58.0861 2852  Apple Mobile Device - ok
08:07:58.0883 2852  [ A45D184DF6A8803DA13A0B329517A64A ] AppMgmt         C:\Windows\System32\appmgmts.dll
08:07:58.0885 2852  AppMgmt - ok
08:07:58.0898 2852  [ 2932004F49677BD84DBC72EDB754FFB3 ] arc             C:\Windows\system32\drivers\arc.sys
08:07:58.0899 2852  arc - ok
08:07:58.0907 2852  [ 5D6F36C46FD283AE1B57BD2E9FEB0BC7 ] arcsas          C:\Windows\system32\drivers\arcsas.sys
08:07:58.0908 2852  arcsas - ok
08:07:58.0929 2852  [ ADD2ADE1C2B285AB8378D2DAAF991481 ] AsyncMac        C:\Windows\system32\DRIVERS\asyncmac.sys
08:07:58.0929 2852  AsyncMac - ok
08:07:58.0943 2852  [ 338C86357871C167A96AB976519BF59E ] atapi           C:\Windows\system32\drivers\atapi.sys
08:07:58.0944 2852  atapi - ok
08:07:59.0000 2852  [ B01751CC563AECAC09BBE36AAA21FBEF ] athr            C:\Windows\system32\DRIVERS\athr.sys
08:07:59.0008 2852  athr - ok
08:07:59.0036 2852  [ 6ADC42CF4A6AB84975CA63DCCFAAF5D8 ] AtiHDAudioService C:\Windows\system32\drivers\AtihdW73.sys
08:07:59.0037 2852  AtiHDAudioService - ok
08:07:59.0066 2852  [ CE3B4E731638D2EF62FCB419BE0D39F0 ] AudioEndpointBuilder C:\Windows\System32\Audiosrv.dll
08:07:59.0070 2852  AudioEndpointBuilder - ok
08:07:59.0088 2852  [ CE3B4E731638D2EF62FCB419BE0D39F0 ] Audiosrv        C:\Windows\System32\Audiosrv.dll
08:07:59.0092 2852  Audiosrv - ok
08:07:59.0111 2852  [ 6E30D02AAC9CAC84F421622E3A2F6178 ] AxInstSV        C:\Windows\System32\AxInstSV.dll
08:07:59.0113 2852  AxInstSV - ok
08:07:59.0137 2852  [ 1A231ABEC60FD316EC54C66715543CEC ] b06bdrv         C:\Windows\system32\drivers\bxvbdx.sys
08:07:59.0140 2852  b06bdrv - ok
08:07:59.0159 2852  [ BD8869EB9CDE6BBE4508D869929869EE ] b57nd60x        C:\Windows\system32\DRIVERS\b57nd60x.sys
08:07:59.0161 2852  b57nd60x - ok
08:07:59.0182 2852  [ EE1E9C3BB8228AE423DD38DB69128E71 ] BDESVC          C:\Windows\System32\bdesvc.dll
08:07:59.0183 2852  BDESVC - ok
08:07:59.0190 2852  [ 505506526A9D467307B3C393DEDAF858 ] Beep            C:\Windows\system32\drivers\Beep.sys
08:07:59.0191 2852  Beep - ok
08:07:59.0213 2852  [ 1E2BAC209D184BB851E1A187D8A29136 ] BFE             C:\Windows\System32\bfe.dll
08:07:59.0217 2852  BFE - ok
08:07:59.0245 2852  [ E585445D5021971FAE10393F0F1C3961 ] BITS            C:\Windows\System32\qmgr.dll
08:07:59.0251 2852  BITS - ok
08:07:59.0268 2852  [ 2287078ED48FCFC477B05B20CF38F36F ] blbdrive        C:\Windows\system32\DRIVERS\blbdrive.sys
08:07:59.0269 2852  blbdrive - ok
08:07:59.0343 2852  [ DB5BEA73EDAF19AC68B2C0FAD0F92B1A ] Bonjour Service C:\Program Files\Bonjour\mDNSResponder.exe
08:07:59.0349 2852  Bonjour Service - ok
08:07:59.0407 2852  [ 8F2DA3028D5FCBD1A060A3DE64CD6506 ] bowser          C:\Windows\system32\DRIVERS\bowser.sys
08:07:59.0409 2852  bowser - ok
08:07:59.0419 2852  [ 9F9ACC7F7CCDE8A15C282D3F88B43309 ] BrFiltLo        C:\Windows\system32\drivers\BrFiltLo.sys
08:07:59.0420 2852  BrFiltLo - ok
08:07:59.0434 2852  [ 56801AD62213A41F6497F96DEE83755A ] BrFiltUp        C:\Windows\system32\drivers\BrFiltUp.sys
08:07:59.0435 2852  BrFiltUp - ok
08:07:59.0477 2852  [ 3DAA727B5B0A45039B0E1C9A211B8400 ] Browser         C:\Windows\System32\browser.dll
08:07:59.0478 2852  Browser - ok
08:07:59.0496 2852  [ 845B8CE732E67F3B4133164868C666EA ] Brserid         C:\Windows\System32\Drivers\Brserid.sys
08:07:59.0498 2852  Brserid - ok
08:07:59.0504 2852  [ 203F0B1


#4 justjeff0331

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Posted 10 March 2013 - 10:18 PM

aswMBR version 0.9.9.1707 Copyright© 2011 AVAST Software
Run date: 2013-03-10 05:45:41
-----------------------------
05:45:41.199    OS Version: Windows 6.1.7601 Service Pack 1
05:45:41.199    Number of processors: 2 586 0x602
05:45:41.202    ComputerName: BILLGATES-PC  UserName: bill gates
05:45:45.891    Initialize success
05:46:00.374    Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-0
05:46:00.382    Disk 0 Vendor: WDC_WD3200BEVT-22ZCT0 11.01A11 Size: 305245MB BusType: 3
05:46:00.412    Disk 0 MBR read successfully
05:46:00.417    Disk 0 MBR scan
05:46:00.422    Disk 0 Windows 7 default MBR code
05:46:00.455    Disk 0 Partition 1 80 (A) 07    HPFS/NTFS NTFS       101341 MB offset 2048
05:46:00.485    Disk 0 Partition 2 00     07    HPFS/NTFS NTFS       203903 MB offset 207548416
05:46:00.518    Disk 0 scanning sectors +625141760
05:46:00.610    Disk 0 scanning C:\Windows\system32\drivers
05:46:07.507    Service scanning
05:46:20.341    Modules scanning
05:46:37.909    Disk 0 trace - called modules:
05:46:37.924    
05:46:37.931    Scan finished successfully
05:46:52.472    Disk 0 MBR has been saved successfully to "C:\Users\bill gates\Desktop\MBR.dat"
05:46:52.534    The log file has been saved successfully to "C:\Users\bill gates\Desktop\aswMBR.txt"
 aswMBR version 0.9.9.1707 Copyright© 2011 AVAST Software
Run date: 2013-03-10 07:45:46
-----------------------------
07:45:46.861    OS Version: Windows 6.1.7601 Service Pack 1
07:45:46.861    Number of processors: 2 586 0x602
07:45:46.862    ComputerName: BILLGATES-PC  UserName: bill gates
07:45:47.981    Initialize success
07:52:27.728    AVAST engine defs: 13031000
07:53:01.914    Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-0
07:53:01.923    Disk 0 Vendor: WDC_WD3200BEVT-22ZCT0 11.01A11 Size: 305245MB BusType: 3
07:53:01.947    Disk 0 MBR read successfully
07:53:01.952    Disk 0 MBR scan
07:53:01.959    Disk 0 Windows 7 default MBR code
07:53:02.050    Disk 0 Partition 1 80 (A) 07    HPFS/NTFS NTFS       101341 MB offset 2048
07:53:02.091    Disk 0 Partition 2 00     07    HPFS/NTFS NTFS       203903 MB offset 207548416
07:53:02.113    Disk 0 scanning sectors +625141760
07:53:02.188    Disk 0 scanning C:\Windows\system32\drivers
07:53:13.676    Service scanning
07:53:37.215    Modules scanning
07:53:43.654    Disk 0 trace - called modules:
07:53:43.673    
07:53:44.578    AVAST engine scan C:\Windows
07:53:46.648    AVAST engine scan C:\Windows\system32
07:56:39.111    AVAST engine scan C:\Windows\system32\drivers
07:56:54.444    AVAST engine scan C:\Users\bill gates
08:03:03.080    AVAST engine scan C:\ProgramData
08:03:32.344    Scan finished successfully
08:03:59.752    The log file has been saved successfully to "C:\Users\bill gates\Desktop\aswMBR.txt"


#5 justjeff0331

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Posted 10 March 2013 - 10:19 PM

eset scan had 0 results. for some reason i could not send both logs together tried 3x.



#6 narenxp

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Posted 10 March 2013 - 10:27 PM

Please post the last few lines of TDSSkiller log alone.

 

Malwarebytes

--------------------

Please download Malwarebytes Anti-Malware and save it to your desktop.  If you already have it installed launch the program and update the database.

  • Make sure you are connected to the Internet and double-click on the it to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings except to uncheck any offer for a free Pro trial version
  • Malwarebytes will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button and continue.
  • Under the Scanner tab, make sure the "Perform Quick Scan" option is selected.
  • Click on the Scan button.
  • When finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box, then click the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked and then click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
  • Exit Malwarebytes when done.

Note: If Malwarebytes encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes from removing all the malware.


===================================================


Farbar's MiniToolBox

--------------------

  • Please download MiniToolBox, save it to your desktop
  • Please close any Firefox browsers you may have open
  • Double click the MiniToolBox.jpg icon to launch the program
  • Make sure the following options are checked:

    • Flush DNS
    • Report IE Proxy Settings
    • Reset IE Proxy Settings
    • Report FF Proxy Settings
    • Reset FF Proxy Settings
    • List content of Hosts
    • List IP configuration
    • List Winsock Entries
    • List last 10 Event Viewer log
    • List Installed Programs
    • List Devices
    • List Users, Partitions and Memory size.
  • Click Go and once the scan is completed a Result.txt Notepad document will open on your desktop
  • Please copy and paste the contents in your reply


===================================================


Farbar's Service Scanner

--------------------

Please download Farbar Service Scanner, save it to your desktop, and run it.

  • Make sure the following options are checked:

    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


===================================================


AdwCleaner by Xplode - Search for Adware

-------------------

  • Please download AdwCleaner by Xplode onto your desktop.
  • Double click on AdwCleaner.exe, select OK, then Run
  • Click on DELETE
  • A logfile will automatically open after the scan has finished
  • Copy and paste the contents in your reply
  • You can find the logfile at C:\AdwCleaner[R1].txt as well


===================================================


Junkware Removal Tooll by thisisu

-------------------

  • Please download Junkware Removal Tool and save it to your desktop.
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Right-mouse click JRT.exe and select Run as administrator (Windows XP double click the icon)
  • Please allow the program time to run
  • Once completed a Notepad document will open on your desktop
  • Copy and paste the contents in your reply


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Rkill

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Please download Rkill by Grinler from one of the 4 links below (if one of them does not work try another...) and save it to your desktop:


  • In order for Rkill to run properly you must disable your anti-malware software.  Please refer to this page if you are not sure how.
  • Double-click on Rkill. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
    • Note:  You may have to run Rkill a few times before it is successful.  You may also have to download Rkill from a different link which will save it as a different file name.
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • An Rkill.log will appear.  Please copy and paste the contents in your reply (file also located at c:\rkill.log)
  • Do not reboot your computer after running Rkill as the malware programs will start again.  If your computer reboots, run Rkill again before continuing on to the next step.
  • If nothing happens or if the tool does not run, please let me know in your next reply.


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Autoruns

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  • Please download AutoRuns and save it to your desktop
  • Double click the AutoRuns.zip folder
  • Double click autoruns.exe (not autorunsc.exe), select Run, then Run again and allow the information to populate
  • Select File, Save, Desktop (in the left hand pane), then Save filename as Autoruns.txt and change Save as type to  Text(*.txt).
  • Double click on the text file,copy and paste the contents in your reply


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Things I would like to see in your next reply. Please be sure to copy and paste the information rather than send an attachment. :thumbsup2:

  • Malwarebytes log
  • MiniToolBox log
  • Farbar's Service Scanner log
  • AdwCleaner log
  • Junkware Removal Tool log
  • Rkill log
  • Autoruns log



#7 justjeff0331

justjeff0331
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Posted 10 March 2013 - 10:33 PM

============================================================
08:10:37.0845 5344  Scan finished
08:10:37.0845 5344  ============================================================
08:10:37.0857 3680  Detected object count: 0
08:10:37.0857 3680  Actual detected object count: 0
08:10:52.0009 0704  Deinitialize success





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