I don't have to ask if I am infected, I can see the bleeping toolbar. I am running a Dell XPS with an I7 processor, and Windows 7.
I have looked over the extensive list of work that the
member did, which was apparently successful in the end. Do you recommend I start in the same place, or based on those results could I skip some of the steps? I have tried the Windows uninstall function and it seemed to think it had the job done, but the toolbar is still right there, and some strange popup ads are popping up. Somebody elsewhere recommended Revo Uninstaller Freeware, but I don't know anything about that so I hesitate to jump into it.
Search found this
in C:|Users\[name of this computer] \Appdata\Local\Google\Chrome\User Data\Default
but just looking there with Windows Explorer does not show it. So I told Windows Explorer to delete it and it seems to be gone ("No items match your search"), but the toolbar is still here.
I already have Avast installed; I like Avast, because a few years ago I had a close encounter with something that said it was Windows security or some such and promised to fix all my problems for $58, and I downloaded Avast and installed it even though the problem was already there, and it swept it clean. Two of my friends said they had to hire a professional cleaner to get rid of that. Avast is running as usual, and I told it to scan, and it says it scanned about 305k files and didn't find anything. It says real time shields (shields! shields!) is on, but it says there is a 2013 update, so I will get that. I also run CrapCleaner at least once most days, and that generally helps, but I do not expect it to fix stuff like this. OTOH, for a while, whenever I used a USB memory and asked for permission to remove it, the demon in the machine said it was in use, no matter how closed all the programs were; since I have been using Ccleaner, I do not have that problem.
Thanks for helping me worry about the #!??#!! problem.
Still looking forward