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Infected with jestertb.dll?


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5 replies to this topic

#1 athanag

athanag

  • Members
  • 2 posts
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  • Local time:05:48 PM

Posted 07 March 2013 - 09:59 PM

Dear Bleeping Computer,

 

Please help.

 

Before visiting the bleepingcomputer forums, I ran Combofix which deleted the jestertb.dll file.  I know that one of the conditions of the forum is to not run the combofix file but i was unware as i had not visited the forum, my apologies.

 

Task Manager CPU usage very high for AMSP_LogServer.exe.  Close to 50% all of the time.  CoreServiceShell.exe is hogging a lot of system memory.  Both files/processes are a product of the Trend Micro Titanium anti virus I am currently running.

 

Frustratingly slow computer since about a fortnight ago.

 

DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 8.0.6001.18702
Run by George Athanasakis at 13:38:44 on 2013-03-08
Microsoft Windows XP Home Edition  5.1.2600.3.1252.1.1033.18.2039.1059 [GMT 11:00]
.
AV: Trend Micro Titanium Maximum Security *Disabled/Updated* {7D2296BC-32CC-4519-917E-52E652474AF5}
FW: Trend Micro Firewall Booster *Disabled*
.
============== Running Processes ================
.
C:\WINDOWS\system32\spoolsv.exe
c:\program files\idt\wdm\STacSV.exe
C:\Program Files\Trend Micro\AMSP\coreServiceShell.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
C:\Program Files\Trend Micro\UniClient\UiFrmWrk\uiWatchDog.exe
C:\Program Files\Trend Micro\AMSP\coreFrameworkHost.exe
C:\Program Files\Common Files\Acronis\CDP\afcdpsrv.exe
C:\Program Files\Microsoft Small Business\Business Contact Manager\BcmSqlStartupSvc.exe
C:\Program Files\Trend Micro\AMSP\AMSP_LogServer.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\Microsoft SQL Server\MSSQL10_50.ACT7\MSSQL\Binn\sqlservr.exe
C:\Program Files\Norton Ghost\Agent\VProSvc.exe
C:\Program Files\Microsoft SQL Server\90\Shared\sqlbrowser.exe
C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\Program Files\Sierra Wireless Inc\Common\SwiCardDetect.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\Common Files\Acronis\SyncAgent\syncagentsrv.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Avision\Button Manager\ButtonManager.exe
C:\Program Files\Norton Ghost\Shared\Drivers\SymSnapService.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\msdtc.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\system32\AESTFltr.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe
C:\Program Files\Norton Ghost\Agent\VProTray.exe
C:\Program Files\Hewlett-Packard\PrnStatusMX\PrnStatusMX.exe
C:\Program Files\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe
C:\Program Files\Telstra\Mobile Broadband Manager\TelstraUCM.exe
C:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exe
C:\Program Files\Common Files\Acronis\TibMounter\TibMounterMonitor.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe
C:\Program Files\Trend Micro\Titanium\Plugin\TMAS\TMAS_OE\TMAS_OEMon.exe
C:\Program Files\Trend Micro\UniClient\UiFrmWrk\uiSeAgnt.exe
C:\Program Files\Trend Micro\Titanium\Plugin\TMAS\TMAS_WLM\TMAS_WLMMon.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\Program Files\Business-in-a-Box\BIBLauncher.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\Documents and Settings\George Athanasakis\Application Data\uTorrent\uTorrent.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe
C:\Program Files\Hewlett-Packard\Shared\hpqToaster.exe
C:\Program Files\Telstra\Mobile Broadband Manager\SwiApiMuxX.exe
C:\WINDOWS\system32\taskmgr.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\system32\svchost.exe -k DcomLaunch
C:\WINDOWS\system32\svchost.exe -k rpcss
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k imgsvc
.
============== Pseudo HJT Report ===============
.
uStart Page = about:blank
mStart Page = about:blank
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: TmIEPlugInBHO Class: {1CA1377B-DC1D-4A52-9585-6E06050FAC53} - c:\program files\trend micro\amsp\module\20004\2.5.1331\6.8.1094\TmIEPlg.dll
BHO: TSToolbarBHO: {43C6D902-A1C5-45c9-91F6-FD9E90337E18} - c:\program files\trend micro\titanium\uiframework\ToolbarIE.dll
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: TmBpIeBHO Class: {BBACBAFD-FA5E-4079-8B33-00EB9F13D4AC} - c:\program files\trend micro\amsp\module\20002\7.5.1125\7.5.1125\TmBpIe32.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Trend Micro Toolbar: {CCAC5586-44D7-4c43-B64A-F042461A97D2} - c:\program files\trend micro\titanium\uiframework\ToolbarIE.dll
uRun: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "c:\program files\common files\ahead\lib\NMBgMonitor.exe"
uRun: [BIBLauncher] c:\program files\business-in-a-box\BIBLauncher.exe
uRun: [ISUSPM] "c:\program files\common files\installshield\updateservice\ISUSPM.exe" -scheduler
uRun: [uTorrent] "c:\documents and settings\george athanasakis\application data\utorrent\uTorrent.exe"  /MINIMIZED
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [AESTFltr] c:\windows\system32\AESTFltr.exe /NoDlg
mRun: [WirelessAssistant] c:\program files\hewlett-packard\hp wireless assistant\HPWAMain.exe
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [OpwareSE2] "c:\program files\scansoft\omnipagese2.0\OpwareSE2.exe"
mRun: [Norton Ghost 14.0] "c:\program files\norton ghost\agent\VProTray.exe"
mRun: [PrnStatusMX] c:\program files\hewlett-packard\prnstatusmx\PrnStatusMX.exe
mRun: [RIMBBLaunchAgent.exe] c:\program files\common files\research in motion\usb drivers\RIMBBLaunchAgent.exe
mRun: [BigPondWirelessBroadbandCM] "c:\program files\telstra\mobile broadband manager\TelstraUCM.exe" -tsr
mRun: [TrueImageMonitor.exe] "c:\program files\acronis\trueimagehome\TrueImageMonitor.exe"
mRun: [AcronisTibMounterMonitor] c:\program files\common files\acronis\tibmounter\TibMounterMonitor.exe
mRun: [Acronis Scheduler2 Service] "c:\program files\common files\acronis\schedule2\schedhlp.exe"
mRun: [Trend Micro Client Framework] "c:\program files\trend micro\uniclient\uifrmwrk\UIWatchDog.exe"
mRun: [Trend Micro Titanium] "c:\program files\trend micro\titanium\uiframework\uiWinMgr.exe" -set Silent "1" SplashURL ""
mRun: [AdobeAAMUpdater-1.0] "c:\program files\common files\adobe\oobe\pdapp\uwa\UpdaterStartupUtility.exe"
mRun: [AdobeCS6ServiceManager] "c:\program files\common files\adobe\cs6servicemanager\CS6ServiceManager.exe" -launchedbylogin
mRun: [OE] "c:\program files\trend micro\titanium\plugin\tmas\tmas_oe\TMAS_OEMon.exe"
mRun: [WLM] "c:\program files\trend micro\titanium\plugin\tmas\tmas_wlm\TMAS_WLMMon.exe"
uPolicies-Explorer: NoDriveTypeAutoRun = dword:255
uPolicies-Explorer: NoDriveAutoRun = dword:67108863
mPolicies-Explorer: NoDriveAutoRun = dword:67108863
mPolicies-Explorer: NoDriveTypeAutoRun = dword:255
mPolicies-Explorer: NoDriveTypeAutoRun = dword:323
mPolicies-Explorer: NoDriveAutoRun = dword:67108863
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/E/5/6/E5611B10-0D6D-4117-8430-A67417AA88CD/LegitCheckControl.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1266576761703
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1340923520046
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {E8F2FD65-4CA1-4E1E-BE81-A2D0A7C4D9CC} - hxxp://esupport.trendmicro.com/media/srf/GetVBInfo.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Handler: tmbp - {1A77E7DC-C9A0-4110-8A37-2F36BAE71ECF} - c:\program files\trend micro\amsp\module\20002\7.5.1125\7.5.1125\TmBpIe32.dll
Handler: tmpx - {0E526CB5-7446-41D1-A403-19BFE95E8C23} - c:\program files\trend micro\amsp\module\20004\2.5.1331\6.8.1094\TmIEPlg.dll
Handler: tmtb - {04EAF3FB-4BAC-4B5A-A37D-A1CF210A5A42} - c:\program files\trend micro\titanium\uiframework\ToolbarIE.dll
Handler: tmtbim - {0B37915C-8B98-4B9E-80D4-464D2C830D10} - c:\program files\trend micro\titanium\uiframework\ProToolbarIMRatingActiveX.dll
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
.
============= SERVICES / DRIVERS ===============
.
R0 fltsrv;Acronis Storage Filter Management;c:\windows\system32\drivers\fltsrv.sys [2012-9-7 93928]
R0 tib_mounter;Acronis TIB Mounter;c:\windows\system32\drivers\tib_mounter.sys [2012-9-7 689672]
R0 TMEBC;TMEBC;c:\windows\system32\drivers\TMEBC32.sys [2013-2-19 38328]
R0 vididr;Acronis Virtual Disk;c:\windows\system32\drivers\vididr.sys [2012-9-7 139336]
R0 vidsflt;Acronis Disk Storage Filter;c:\windows\system32\drivers\vidsflt.sys [2012-9-7 99720]
R0 XPacket;iolo Personal Firewall Driver;c:\windows\system32\xpacket.sys [2010-8-29 39424]
R1 tmeext;tmeext;c:\windows\system32\drivers\tmeext.sys [2013-2-19 90808]
R1 tmevtmgr;tmevtmgr;c:\windows\system32\drivers\tmevtmgr.sys [2013-2-19 76648]
R2 afcdpsrv;Acronis Nonstop Backup Service;c:\program files\common files\acronis\cdp\afcdpsrv.exe [2012-9-7 3696632]
R2 Amsp;Trend Micro Solution Platform;c:\program files\trend micro\amsp\coreServiceShell.exe [2013-2-19 221264]
R2 MBAMScheduler;MBAMScheduler;c:\program files\malwarebytes' anti-malware\mbamscheduler.exe [2013-2-19 398184]
R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2013-2-19 682344]
R2 MSSQL$ACT7;SQL Server (ACT7);c:\program files\microsoft sql server\mssql10_50.act7\mssql\binn\sqlservr.exe [2010-5-5 42884448]
R2 SwiCardDetectSvc;Sierra Wireless Card Detection Service;c:\program files\sierra wireless inc\common\SwiCardDetect.exe [2011-6-24 238960]
R2 Symantec SymSnap VSS Provider;Symantec SymSnap VSS Provider;c:\windows\system32\dllhost.exe [2008-4-15 5120]
R2 syncagentsrv;Acronis Sync Agent Service;c:\program files\common files\acronis\syncagent\syncagentsrv.exe [2012-8-18 7017888]
R3 AESTAud;AE Audio Service;c:\windows\system32\drivers\AESTAud.sys [2009-11-21 113664]
R3 afcdp;afcdp;c:\windows\system32\drivers\afcdp.sys [2012-9-7 234752]
R3 L1c;NDIS Miniport Driver for Atheros AR813x/AR815x PCI-E Ethernet Controller;c:\windows\system32\drivers\l1c51x86.sys [2009-9-5 45056]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2013-2-19 21104]
R3 swg3kser00;Sierra Wireless QMI USB Device for Legacy Serial Communication;c:\windows\system32\drivers\swg3kser00.sys [2012-1-3 215552]
R3 swiwdmbx;Sierra Wireless USB Bus Service;c:\windows\system32\drivers\swiwdmbx.sys [2012-1-3 83968]
R3 SWNC8UA3;Sierra Wireless MUX NDIS Driver (UMTSA3);c:\windows\system32\drivers\swnc8ua3.sys [2009-3-20 208128]
R3 SymSnapService;SymSnapService;c:\program files\norton ghost\shared\drivers\SymSnapService.exe [2007-12-20 1553896]
R3 tmnciesc;tmnciesc;c:\windows\system32\drivers\tmnciesc.sys [2013-2-19 171064]
S3 bepldr;BCL easyPDF SDK 5 Loader;c:\program files\common files\bcl technologies\easypdf 5\bepldr.exe [2007-2-21 151552]
S3 massfilter;ZTE Mass Storage Filter Driver;c:\windows\system32\drivers\massfilter.sys [2012-7-13 7680]
S3 massfilter_lte;LTE Device Mass Storage Filter Driver;c:\windows\system32\drivers\massfilter_LTE.sys [2012-1-3 15896]
S3 OlyCamComm;OLYMPUS USB Communication Device;c:\windows\system32\drivers\OlyCamComm.sys [2011-8-16 21648]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;c:\windows\system32\drivers\RtsUStor.sys [2009-11-21 174592]
S3 SWUMXA3;Sierra Wireless USB MUX Driver (UMTSA3);c:\windows\system32\drivers\swumxa3.sys [2009-3-20 145536]
S4 MSSQLServerADHelper100;SQL Active Directory Helper Service;c:\program files\microsoft sql server\100\shared\sqladhlp.exe [2010-5-5 44896]
S4 RsFx0150;RsFx0150 Driver;c:\windows\system32\drivers\RsFx0150.sys [2010-4-3 240608]
S4 SQLAgent$ACT7;SQL Server Agent (ACT7);c:\program files\microsoft sql server\mssql10_50.act7\mssql\binn\SQLAGENT.EXE [2010-5-5 367456]
.
=============== File Associations ===============
.
FileExt: .jse: JSEFile=NOTEPAD.EXE %1
FileExt: .wsf: WSFFile=NOTEPAD.EXE %1
ShellExec: dreamweaver.exe: Open="c:\program files\adobe\adobe dreamweaver cs6\dreamweaver.exe", "%1"
.
=============== Created Last 30 ================
.
2013-03-07 12:52:37 -------- d-----w- C:\ComboFix
2013-02-28 09:14:03 -------- d-----w- c:\documents and settings\all users\application data\regid.1986-12.com.adobe
2013-02-28 07:12:49 -------- d-----w- c:\program files\Conduit
2013-02-28 07:12:38 -------- d-----w- c:\documents and settings\george athanasakis\local settings\application data\Conduit
2013-02-28 07:12:06 -------- d-----w- c:\documents and settings\all users\application data\Tarma Installer
2013-02-28 07:10:09 -------- d-----w- c:\documents and settings\george athanasakis\application data\uTorrent
2013-02-19 03:04:45 -------- d-----w- c:\documents and settings\george athanasakis\application data\iolo
2013-02-19 03:04:45 -------- d-----w- c:\documents and settings\all users\application data\iolo
2013-02-19 02:53:52 -------- d-----w- c:\documents and settings\george athanasakis\application data\Malwarebytes
2013-02-19 02:53:35 21104 ----a-w- c:\windows\system32\drivers\mbam.sys
2013-02-19 02:53:35 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2013-02-19 02:29:35 -------- d-----w- C:\TMRescueDisk
2013-02-19 02:25:20 90808 ----a-w- c:\windows\system32\drivers\tmeext.sys
2013-02-19 02:25:18 171064 ----a-w- c:\windows\system32\drivers\tmnciesc.sys
2013-02-19 02:25:17 92304 ----a-w- c:\windows\system32\drivers\tmtdi.sys
2013-02-19 02:25:15 95224 ----a-w- c:\windows\system32\drivers\tmactmon.sys
2013-02-19 02:25:15 76648 ----a-w- c:\windows\system32\drivers\tmevtmgr.sys
2013-02-19 02:25:15 257952 ----a-w- c:\windows\system32\drivers\tmcomm.sys
2013-02-19 02:25:13 38328 ----a-w- c:\windows\system32\drivers\TMEBC32.sys
2013-02-19 02:23:17 59 ----a-w- c:\windows\system32\SupportTool.exe.bat
2013-02-19 02:15:08 -------- d-----w- c:\program files\Trend Micro
2013-02-18 23:09:19 319456 ----a-w- c:\windows\DIFxAPI.dll
2013-02-18 23:09:19 203792 ----a-w- c:\windows\TmNSCIns.dll
.
==================== Find3M  ====================
.
2013-03-08 02:23:06 181808 ----a-w- c:\windows\RegBootClean.exe
2013-02-27 11:32:10 71024 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-02-27 11:32:10 691568 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-02-19 01:07:41 74703 ----a-w- c:\windows\system32\mfc45.dll
2013-02-19 01:07:36 74703 ----a-w- c:\windows\system32\mfc45.dat
2013-01-26 03:55:44 552448 ----a-w- c:\windows\system32\oleaut32.dll
2013-01-07 01:19:45 2148864 ----a-w- c:\windows\system32\ntoskrnl.exe
2013-01-07 00:37:01 2027520 ----a-w- c:\windows\system32\ntkrnlpa.exe
2013-01-04 01:20:00 1867264 ----a-w- c:\windows\system32\win32k.sys
2013-01-02 06:49:10 148992 ----a-w- c:\windows\system32\mpg2splt.ax
2013-01-02 06:49:10 1292288 ----a-w- c:\windows\system32\quartz.dll
2012-12-26 20:16:29 916480 ----a-w- c:\windows\system32\wininet.dll
2012-12-26 20:16:28 43520 ----a-w- c:\windows\system32\licmgr10.dll
2012-12-26 20:16:28 1469440 ----a-w- c:\windows\system32\inetcpl.cpl
2012-12-24 06:40:59 385024 ----a-w- c:\windows\system32\html.iec
2012-12-16 12:23:59 290560 ----a-w- c:\windows\system32\atmfd.dll
.
============= FINISH: 13:39:28.29 ===============
 

Attached Files



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#2 nasdaq

nasdaq

  • Malware Response Team
  • 39,202 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:01:48 AM

Posted 09 March 2013 - 09:44 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.
 
If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===
 
If you still have the ComboFix tool just run it. You may be asked to update, please do.
 
Please download ComboFix from one of these locations:
IMPORTANT !!! Save ComboFix.exe to your Desktop
  • Disable your Anti-Virus and Anti-Spyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools.
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal.  It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
  • Some Rookit infection may damage your boot sector. The Windows Recovery Console may be needed to restore it. Do not bypass this installation. You may regret it.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

RcAuto1.gif

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:
whatnext.png
Click on Yes, to continue scanning for malware.
When finished, it shall produce a log for you.  Please include the C:\ComboFix.txt in your next reply.
 
Note: If you have difficulty properly disabling your protection programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html
 
Do not mouse click ComboFix's window while it's running. That may cause it to stall
 
Note: If after running ComboFix you get this error message "Illegal operation attempted on a registry key that has been marked for deletion." when attempting to run a program all you need to do is restart the computer to reset the registry.
===
 
Third party programs if not up to date can be the cause of infiltration an infection.
 
Please run this security check for my review.
 
Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
===
 
Search and delete the AdWare, PUP (Potentially Unwanted Program) installed on your computer.
 
Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete tab follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Rn].txt (n is a number).
 
Please post the logs and let me know what problem persists.
 
p.s.
Both .exe files are programs used by TrendMicro. You may need to reinstall the application

Task Manager CPU usage very high for AMSP_LogServer.exe.  Close to 50% all of the time.  CoreServiceShell.exe is hogging a lot of system memory.

 



#3 athanag

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Posted 10 March 2013 - 01:26 AM

Dear nasdaq

 

Thank you for your help.  I have followed the instructions in your post.  Please review 3 attached files.Attached File  checkup.txt   1.51KB   1 downloadsAttached File  ComboFix.txt   16.14KB   1 downloadsAttached File  AdwCleanerS1.txt   1.9KB   1 downloads

 

 



#4 nasdaq

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Posted 10 March 2013 - 09:08 AM

Secure your system by updating 3rd party programs.
 
Your version of Java is outdated and needs to be updated to take advantage of fixes that have eliminated security vulnerabilities.
 
Be careful not to install malware posing as Java update!
Important read this blog.
 
Quoted from the page.
"In light of the recent events surrounding Java, users must seriously consider their use of Java. Do they really need it? If yes, make sure that users follow the steps we recommended and get the security update directly from the official oracle website." at:
 
How to disable Java in your browsers
 
You can manually check your present version and update as recommended.
 
If present remove the old version(s) of Java using the Add/Remove Programs applet.
 
 
Java™ 6 Update 15 
 
 
Java 7 update 10 introduced important new security controls
You can read about it here.
 
Note
Java security update installs Ask Toolbar by default -- a single click in a multi-step installer.
I suggest that your un-check the box "Install the Ask Toolbar" before proceeding.
===
 
Critical vulnerabilities have been identified in old version of Adobe Flash Player please get the latest version.
 
Adobe Reader/Acrobat 11.0.02 released Feb 21. 2013.
 
Get the latest version of the Adobe Reader.
Before your download I suggest you unckeck the box on the top right "Yes, install McAfee Security Scan Plus - optional" this is not required if you are not a McAfee subscriber. While the installation is in progress you can also deny the installation of any other programs that may be suggested.
 
When installed remove your old version of the Reader using the Add/Remove Programs applet if present.
===
 
Please let me know what problem persists.


#5 nasdaq

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Posted 16 March 2013 - 08:22 AM

If all is well:

Time for some housekeeping

  • The following will implement some cleanup procedures as well as reset System Restore points:

    Click Start > Run and copy/paste the following bold text into the Run box and click OK:

    ComboFix /Uninstall

===

To remove AdwCleaner.

Please double click on AdwCleaner.exe to run the tool.
Click on Uninstall.
Confirm with Yes.

If you decide to keep the AdwCleaner tool make sure to delete your version and download the latest before running it.

Delete the other tools we used.
You can Keep the DDS tool as most forum will ask to see a log before suggesting a fix.

Surf Safely, and Think Prevention!
===

#6 nasdaq

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Posted 22 March 2013 - 09:57 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.




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