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I Help With My Sound

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2 replies to this topic

#1 LordSpoon


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Posted 03 April 2006 - 04:20 PM

few nights ago, I was downloading something and it turned out to be a virus taht was able to disable both of my anti-virus programs and cause all kinds of havoc,

Anyways i ended up useing the restore disk that came with my computer (Emachines)

AFter the computer was fully restored to manufacture settings and after i updated my windows XP home edition to curret standards...well

Lets put it like this, My computer doesnt have sound anymore....i thought that was odd, I asked my friend who knows a lil about computers, he said that i probably need to install the drivers for my sound card???

I think he may be right, but i dont know how to do that...first of all when i go into device manager there are 3 things that have a big yellow question mark beside them,

MultiMedia Audio Controler
RAID Controler
Video Controler (VGA Compatible)

as seen above....

anyways...what do I do to fix the problem? im guessing im saposed to download some driver, anyone know where from? or can someone possibly supply a link?

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#2 JU$T1N


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Posted 03 April 2006 - 04:35 PM

First off:
a) do windows sounds play - doubt it
:thumbsup: the yellow marks in DEVICE MANAGER usually mean there is an issue with that device

:Check to see what the devices are reporting by checking the properties in the device manager.

Post what they say and you will find an answer:)

#3 Enthusiast


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Posted 03 April 2006 - 04:48 PM

First of all, what do you mean by "BOTH" of your anti-virus programs?

Only one resident anti-virus program should be used on the computer at a time. More than one will cause conflicts. Whichever one you use should be set to scan both incoming and outgoing email and update automatically.

In addition to the av program you need several anti-malware programs. You can have all the following and more if you choose, but you should definitely have at least the first three:

Anti-malware freeware
(You can run as many of these as you wish. Generally there is no conflict between these and you should always run several since each may find malware that the others may not find)

Ad-Aware SE Personal - freeware
Click on Adaware SE Personal in “Products” on the left side of the page
Or it may be easier to find it here:

Spybot S&D: http://www.safer-networking.org/en/index.html
Be sure to enable “Teatimer” which gives you realtime protection against malware invasion. (absolutely necessary)

Microsoft Windows Defender
This also provides realtime protection. (absolutely necessary)

SpywareBlaster: http://www.javacoolsoftware.com/spywareblaster.html

Microsoft Malicious Software Removal Tool (Win XP and Win 2000):

AČ - Free from http://www.majorgeeks.com/download4281.html . Run it, click Search for Updates, then click Scan.

Now for your driver problems:
Do you have a separate sound card and video card or is your sound and video built into the motherboard?

In any case, if you have a separate sound card it should have come with an installation cd that has the necessary drivers on it. Same for the video card. If you do not have them, you can go to the site of the manufacturers that made the sound and video cards and download their appropriate drivers.

Instead of a sound pci card, or a video PCI or AGP card some sound and video devices are incorporated into the motherboard (multimedia audio controller probably means that you have onboard sound and the same for "video controller"). If that is the case for yours, the drivers will be on EMachine's support website, or on a cd that came with the computer labeled "Drivers".

Next, go to the device manager and delete everything that has a yellow or red question mark or exclamation mark.

Reboot and Windows will find "New Equipment" and the installation wizard will help you load everything necessary to get you back in shape again.

If you have the original owners manual for the computer (or sound card or video card) it should give you information as to where to download the drivers.

As far as the raid controller - are you using a raid array? (multiple hard drives)? If you are, the motherboard's cd should have the drivers or they should be available from the support site of the manufacturer of the motherboard raid controller card if its separate from the motherboard.

If you need any additional help please ask.

Edited by Enthusiast, 03 April 2006 - 04:54 PM.

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