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Windows 7 crashes


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5 replies to this topic

#1 dungpt29

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Posted 07 March 2013 - 05:35 AM

My laptop is HP Pavilion dv4 Notebook PC.

My operating system is 64-bit Windows 7 Home Premium.

I got blue screen and use Microsoft Debugging Tools for Windows to obtain a file reporting this error.

The file is attached to this post.

Please help me solve this problem!

Attached Files



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#2 jhayz

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Posted 08 March 2013 - 02:05 AM

Run a memory test as the laptop may have a built-in diagnostic utility by pressing the right key (Esc, F2) on early bootup. This may take some time but at the same time you will know if the RAM module(s) is error free after the test.


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#3 dungpt29

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Posted 08 March 2013 - 04:39 AM

Following your advice, I have tested memory and get the notice "Memory test pass". This means the RAM module has no error.

I am wondering if firefox actually is culprit causing blue screen.

I am waiting for your next advices, jhayz.


Edited by dungpt29, 08 March 2013 - 04:59 AM.


#4 jhayz

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Posted 09 March 2013 - 04:10 AM

Try reinstalling Firefox and update your network adapters.


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#5 dungpt29

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Posted 09 March 2013 - 05:14 AM

I have done as your advice. I even purchase a cooler master to decrease working heat of my laptop.

For the best, I completely switch to using Google Chrome browser.

Thanks for your help, jhayz.



#6 jhayz

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Posted 09 March 2013 - 09:50 PM

:thumbup2:


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