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Computer keep rebooting


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#1 SGasan116

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Posted 05 March 2013 - 11:32 PM

Hello!

I have PC with Q9650, 4GB memory, PNY nVidia 1.8GB videocard, Windows 7 Ultimate, ESET NOD32 5.0.95.0.


Everything was fine, but a few days ago I got system restart and it start restarting after 2-3 minutes each time and if I boot normally. Windows 7 Ultimate is restarting every time after a few minutes after I see desktop. I cleaned fan on precessor, and check a temperature with RealTemp and HWiNFO32 applets, but everytnings fine with cooling. Exept CPU temperature keep about 67 - 78 degrees of Celsius. After few cleaning it still restarting, but give me more times between restarts, sometime a from 5 min to a few hours after a few hours of a break.

 

I can't be sure if it software or hardware issues, and if this forum is a proper place, otherwise I'll move it to the hardware forum.

I don't want to reinstall Windows 7 and rather will try fix it (of course if a possible to find a solution).


Thank in advance and please help!
(English is my second language)

 

There is a Speccy report:

 

http://speccy.piriform.com/results/HxPo1hd3CNDEstIoHPdlKVz



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#2 dc3

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Posted 06 March 2013 - 09:38 AM

The maximum temperature for the CPU is 71c, your at or past that.

 

Try cleaning the heat sink and fan attached to the CPU.  Just blowing it out with air may not be enough is there is a heavy buildup of dust.

 

If this doesn't resolve the issue I would reapply the thermal compound between the CPU and heat sink.  You will need to clean both surfaces before doing this.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 SGasan116

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Posted 06 March 2013 - 10:41 AM

Thank you!

 

But it's not always around 70-80. Sometimes it's looks like normal in 40-50 degrees range.

It's like temperature one day is O'K, but another is not. what be possible reasons for such

changes?



#4 dc3

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Posted 06 March 2013 - 11:07 AM

 Resource intensive applications can make the temperature rise, environmental conditions can raise the temperature, insufficient thermal compound can cause a rise in temperature, overclocking is guaranteed to raise the temperature.

 

I don't know what you were doing at the time that you did the Speddy scan, but the CPU's core temperatures were running from 66c to 71c at that time.

 

I would try what I posted previously.


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#5 SGasan116

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Posted 06 March 2013 - 01:15 PM

Thank you veru much for this advise.

I'll definitely will try on weekend and let you know about results.



#6 dc3

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Posted 06 March 2013 - 01:48 PM

I will be here this weekend.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 supawiz6991

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Posted 07 March 2013 - 04:26 PM

Definitly a little too hot. It sounds like you may be getting a BSOD or Blue Screen of Death as well.

 

Follow the following steps to confirm weither or not you are getting a BSOD:

 

If you can boot into windows:

 

1.) Right Click Computer and click properties

2.) Left Click Advanced System Settings

Under the "Advanced" tab click "settings"  upder the Startup and Recovery Section

3.)Under the :system failure" section uncheck the box next to "automatically restart".

4.) Click OK

5.) Click ok again

6.) Wait for system to reboot

7.) If you do get a BSOD take a picture with a camera or cell phone and post back here.

 

If you cant boot into windows do the following:

 

1.)Turn the machine completely off

2.) After the machine is complete off press the power button the n immediatly start press F8 until you see the windows boot options screen

3.) Select Disable Automatic Restart on system Failue

4.)Wait for BSOD

5.) Take Picture of BSOD and post here

 

It could very well be all heat releated but better to be 100% positive.



#8 dc3

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Posted 08 March 2013 - 08:42 AM

If you are going to stop the automatic restart I would suggest that you download BlueScreenView to see the BSODs, this will show all of the BSODs.

 

Please download
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go to File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 SGasan116

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Posted 10 March 2013 - 12:15 PM

Hello and thank you, guys!

 

I spent whole morning and thoroughly cleaned inside of my computer with blower.

Cleaned cooler under a water and with brush soaked in alcohol.

Reapplied a thermal paste (Arctic Silver 5) and now Speccy show 36-38-40 degrees Celsius.

 

So you were right about high temperature and I was wrong

when was trying to fix it thinking about problem as of Trojans and worms. 

 

Thank you again for you help, advises and time.

 

Stanislav



#10 dc3

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Posted 10 March 2013 - 12:28 PM

Good to hear you have it resolved. :thumbup2:


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#11 SGasan116

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Posted 10 March 2013 - 12:51 PM

Sorry, but I was happy only 10 minutes. Computer rebooted again.

I was running browser, Speccy, some downloads and game. Temperature was 40 degrees.

 

There is snapshot after rebooting:

 

http://speccy.piriform.com/results/BrDwE00sVYmNvQ2Gi8zzKYy

 

I installed BlueScreenView v1.47, but I can't get any BSOD, just reboots.



#12 dc3

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Posted 10 March 2013 - 01:00 PM

Did you disable the automatic restart as supawiz6991 suggested?

 

If not, there is simpler way to disable it.  When you restart your computer start tapping the F8 key, this will take you to the Advanced Boot Options.  One of the options there is to disable the Automatic restart.

 

When you stop the automatic restarts you will get a BSOD which will have information which will be usful in determining the cause of your problem.

Click on the Start orb, in the Run box type in System.  

Click on Advanced System Settings.

Under Startup and recovery click on Settings and remove the check mark for Automatically restart.

The BSOD will be similar to the picture below.

BOSD1.jpg

In the upper left corner you will see ***STOP:  Please post the error that follows.

 

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#13 SGasan116

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Posted 10 March 2013 - 01:32 PM

Hello!

 

Yes I did it in both options - in System and with F8. And still no BSOD.

 

I was running Speccy, Tixati (torrent) for mp3 download, CoolNovo browser, and Dishonored game.



#14 dc3

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Posted 10 March 2013 - 02:07 PM

Please download MiniToolBox  , save it to your desktop and run it.

 Checkmark the following checkboxes:

  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.


 Click Go and paste the content into your next post.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#15 SGasan116

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Posted 10 March 2013 - 04:16 PM

Tried to post a MiniToolBox log, but got a message "You don't have permission for this action"

 

So I uploaded here:

 

 






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