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Help Computer Probs


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#1 irate

irate

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  • 2 posts
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  • Local time:12:21 PM

Posted 03 April 2006 - 12:25 PM

specs
xp home
sp1
dell inspiron 1100
celeron 2 GHz
256 MB

having trouble with popups and instantsharedevices application is popping up at startup and with out ending process cant get rid of
sypbot and adaware show that computer is clean and clear ...
please help me out

Logfile of HijackThis v1.99.1
Scan saved at 12:22:46 PM, on 4/3/2006
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\system32\drivers\KodakCCS.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\WINDOWS\System32\ScsiAccess.EXE
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\BCMSMMSG.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\System32\hpsw.exe
C:\windows\eee2.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\Program Files\Messenger\MSMSGS.EXE
C:\Program Files\PeoplePC\ISP6200\Browser\Bartshel.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\WINDOWS\System32\msiexec.exe
C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\backWeb-7288971.exe
C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\Microsoft Office\Office\OSA.EXE
C:\WINDOWS\System32\MsiExec.exe
C:\PROGRA~1\PeoplePC\ISP6200\Browser\PPShared.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Rhonda\Desktop\New Folder\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.search.msn.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.microsoft.com/isapi/redir.dll?p...er=6&ar=msnhome
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.microsoft.com/isapi/redir.dll?p...er=6&ar=msnhome
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.msn.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: Trecker Class - {39C78B50-7E98-4aa0-B007-D83114EA6E0F} - C:\PROGRA~1\Jalmp\jalmp.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: PeoplePal Toolbar - {A8FB8EB3-183B-4598-924D-86F0E5E37085} - c:\program files\peoplepc\toolbar\PPCToolbar.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb01.exe
O4 - HKLM\..\Run: [HPHUPD08] C:\Program Files\HP\Digital Imaging\{33D6CC28-9F75-4d1b-A11D-98895B3A3729}\hphupd08.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [susse] "C:\WINDOWS\System32\hpsw.exe"
O4 - HKLM\..\Run: [TIAP] c:\windows\eee2.exe
O4 - HKLM\..\Run: [wahm] C:\windows\eee2.exe
O4 - HKLM\..\Run: [&tm~] C:\windows\eee2.exe
O4 - HKLM\..\Run: [=464] C:\windows\eee2.exe
O4 - HKLM\..\Run: [Bart Station] C:\Program Files\PeoplePC\ISP6200\BIN\PPCOLink.exe -STATION
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [159H] C:\windows\eee2.exe
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\MSMSGS.EXE" /background
O4 - HKCU\..\RunServices: [Miscrosoft Windows Explorer] IEEXPLORER.exe
O4 - HKCU\..\RunServices: [Microsoft Spnlg] stufnplug.exe
O4 - HKCU\..\RunServices: [Microsoft Spng] stfnplug.exe
O4 - HKCU\..\RunServices: [Compaq Service Drivers] sxrose.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: Kodak software updater.lnk = C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\backWeb-7288971.exe
O4 - Global Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O4 - Global Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O15 - Trusted Zone: *.elitemediagroup.net
O15 - Trusted Zone: *.media-motor.net
O15 - Trusted Zone: *.popuppers.com
O16 - DPF: Java Mainframe Display (MFDFTX) - https://web3270.extra.daimlerchrysler.com/w...va/wdmfdftx.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {9AC54695-69A4-46F1-BE10-10C74F9520D5} - http://cabs.elitemediagroup.net/cabs/mediaview.cab
O18 - Filter: text/html - {2F6E85DC-8D2D-4896-8A4F-7DF8A7B1749D} - C:\PROGRA~1\Jalmp\jalmp.dll
O20 - Winlogon Notify: ShellScrap - C:\WINDOWS\system32\guard.tmp (file missing)
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: Local Security Authority Subsystem Service (lsass) - Unknown owner - C:\WINDOWS\lsass.exe (file missing)
O23 - Service: McAfee.com McShield (McShield) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - Mcafee.com Corporation - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: ScsiAccess - Unknown owner - C:\WINDOWS\System32\ScsiAccess.EXE

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#2 Glaswegian

Glaswegian

    Defender of the Haggis


  • Malware Response Team
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  • Gender:Male
  • Location:Glasgow
  • Local time:06:21 PM

Posted 05 April 2006 - 09:03 AM

Hi irate and welcome to Bleeping Computer.

You may wish to Subscribe to this thread (Options) so that you are notified when you receive a reply.


Please print out or copy this page to Notepad in order to assist you when carrying out the following instructions.


Show Hidden Files
Go to My Computer > Tools > Folder Options > View tab and make sure that Show hidden files and folders is enabled. Also make sure that the System files and Folders are showing / visible. Uncheck the Hide protected operating system files option.


Downloads
Please download Cleanup! or use this Alternate Link if the main link does not work and install it. You will use this later.


Download Ewido Security Suite
  • Install Ewido Security Suite
  • When installing, under "Additional Options" uncheck..
    • Install background guard
    • Install scan via context menu
  • Double-click the icon on Desktop to launch Ewido
You will need to update Ewido to the latest definition files.
  • On the left hand side of the main screen click update.
  • Then click on Start Update.
The update will start and a progress bar will show the updates being installed.
If you are having problems with the updater, you can use this link to manually update Ewido.
When you have finished updating, EXIT Ewido.


Download DelDomains
Right-click and select..... Save Target As

To use: Right-click and select....... Install (no need to restart)
**Note** This will remove all entries in the "Trusted Zone" - if you want them back, you have to add them back to the Trusted Sites again.


Run CleanUp!
*NOTE* Cleanup deletes EVERYTHING out of temporary folders and does NOT make backups. If you have any files in any TEMP directory and you need to keep them, then please MOVE THEM NOW!

Open Cleanup! by double-clicking the icon on your desktop (or from Start > All Programs). Set the program up as follows:

Click Options
Move the slider button down to Custom CleanUp!
Check the following:
  • Empty Recycle Bins
  • Delete Cookies
  • Delete Prefetch files
  • Cleanup! All Users
Uncheck the following :Scan local drives for temporary files
Click OK, Press the CleanUp! button to start the program and reboot when prompted.
Note: CleanUp! deletes EVERYTHING out of your temp/temporary folders, it does not make backups. If you have any documents or programs that are saved in any Temporary Folders, please make a backup of these BEFORE running CleanUp! If you have a 64 bit Operating System do NOT run Cleanup and let me know as we will use another utility.



Reboot
Reboot your system in Safe Mode.
  • Restart the computer. The computer begins processing a set of instructions known as BIOS.
  • After hearing your computer beep once during startup, but before the Windows icon appears, press F8 (dependent on your system this may be F5 or another key)
  • Instead of Windows loading as normal, a menu should appear
  • Use the arrow key to highlight Safe Mode and press Enter.
Uninstall Programmes
Click > Start > Control Panel > Add / Remove Programs and uninstall the following programs (if present):

People PC / Toolbar



HijackThis Entries
Open Hijack This and click on Scan. Check the following entries (make sure you do not miss any)

O2 - BHO: Trecker Class - {39C78B50-7E98-4aa0-B007-D83114EA6E0F} - C:\PROGRA~1\Jalmp\jalmp.dll
O3 - Toolbar: PeoplePal Toolbar - {A8FB8EB3-183B-4598-924D-86F0E5E37085} - c:\program files\peoplepc\toolbar\PPCToolbar.dll
O4 - HKLM\..\Run: [susse] "C:\WINDOWS\System32\hpsw.exe"
O4 - HKLM\..\Run: [TIAP] c:\windows\eee2.exe
O4 - HKLM\..\Run: [wahm] C:\windows\eee2.exe
O4 - HKLM\..\Run: [&tm~] C:\windows\eee2.exe
O4 - HKLM\..\Run: [=464] C:\windows\eee2.exe
O4 - HKLM\..\Run: [159H] C:\windows\eee2.exe
O4 - HKCU\..\RunServices: [Miscrosoft Windows Explorer] IEEXPLORER.exe
O4 - HKCU\..\RunServices: [Microsoft Spnlg] stufnplug.exe
O4 - HKCU\..\RunServices: [Microsoft Spng] stfnplug.exe
O4 - HKCU\..\RunServices: [Compaq Service Drivers] sxrose.exe
O15 - Trusted Zone: *.elitemediagroup.net
O15 - Trusted Zone: *.media-motor.net
O15 - Trusted Zone: *.popuppers.com
O16 - DPF: {9AC54695-69A4-46F1-BE10-10C74F9520D5} - http://cabs.elitemediagroup.net/cabs/mediaview.cab
O18 - Filter: text/html - {2F6E85DC-8D2D-4896-8A4F-7DF8A7B1749D} - C:\PROGRA~1\Jalmp\jalmp.dll
O20 - Winlogon Notify: ShellScrap - C:\WINDOWS\system32\guard.tmp (file missing)
O23 - Service: Local Security Authority Subsystem Service (lsass) - Unknown owner - C:\WINDOWS\lsass.exe (file missing)


Please remember to close all other windows, including browsers then click Fix checked.



File Deletions
Delete the following Files indicated in RED and Folders indicated in BLUE if they still exist.

C:\windows\eee2.exe
C:\PROGRAM FILES\Jalmp
c:\program files\peoplepc
C:\WINDOWS\System32\hpsw.exe
IEEXPLORER.exe <- - Go to Start > Search to find this file
stufnplug.exe <- - Go to Start > Search to find this file
stfnplug.exe <- - Go to Start > Search to find this file
sxrose.exe <- - Go to Start > Search to find this file



Run Ewido
Run Ewido with it's updated definitions (...it's important that all windows must be closed)
  • Click on scanner
  • Click on Complete System Scan and the scan will begin.
  • NOTE: During some scans with Ewido it is finding cases of false positives.
  • You will need to step through the process of cleaning files one-by-one.
  • If Ewido detects a file you KNOW to be legitimate, select none as the action.
  • DO NOT select "Perform action on all infections"
  • If you are unsure of any entry found select none for now.
  • When the scan is finished, click the Save Report button at the bottom of the screen.
  • Save the report to your desktop
Close Ewido

NOTE: Ewido scan will require at least an hour.



Reboot
Reboot your system in Normal Mode.



Online Scan

Perform an online scan with Internet Explorer with Panda ActiveScan

Click on the "Free To Use ActiveScan" located on the top right hand corner.

1. Click Check Now and a "pop up" window will appear. *Please ensure that your pop up blocker doesn't block it *
2. Enter your e-mail address, country, and state & click Scan Now * The download of the 8 MB Panda's ActiveX control will take place *

Begin the scan by selecting My Computer
  • If it finds any malware, it will offer you a report.
  • Please ignore any entry it finds and the offer to buy the program to remove the entry, as we will address this later.
  • Click on See report then click Save report
*You needn't remain online while it's doing the scan but you have to re-connect after it has finished to see the report.
*Turn off the real time scanner of any existing antivirus program while performing the online scan




Logs required
Ewido Log
Panda Log
HijackThis Log


Please also advise how your system is performing now.
Iain
Win XP Pro / Win 7 Pro
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