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HP G62 cannot connect to internet


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13 replies to this topic

#1 LasersEdge

LasersEdge

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  • Local time:09:19 AM

Posted 03 March 2013 - 05:58 PM

Hello all,

 

I have a HP G62 notebook that cannot connect to the internet either wired or wireless, normal or safe mode. There is nothing wrong with my router as I have many other devices connected to it and they are working properly.

 

One other thing with this laptop that is bothersome. when in normal boot and have say windows explorer open there is a pulsing of sort. If you are trying to type in a new address or trying to scroll up and down in the window everytime it pulses it stops or kicks you out of the process. This doesnt happen in safe mode.

 

Thanks in advance for any assistance.

 

Jeff

 

Here is minitoolbox report

 

 

MiniToolBox by Farbar  Version:01-03-2013
Ran by Joey (administrator) on 03-03-2013 at 10:39:37
Running from "G:\Downloads"
Windows 7 Home Premium  (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        -----------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : Joey-HP
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
Server:  UnKnown
Address:  127.0.0.1
 
Ping request could not find host google.com. Please check the name and try again.
Server:  UnKnown
Address:  127.0.0.1
 
Ping request could not find host yahoo.com. Please check the name and try again.
Unable to contact IP driver. General failure. 
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [51712] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [134528] (Microsoft Corporation)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [134528] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70144] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [168304] (Microsoft Corporation)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [168304] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (03/03/2013 10:39:47 AM) (Source: Application Error) (User: )
Description: Faulting application name: MotoHelperService.exe, version: 2.0.51.0, time stamp: 0x4db7299c
Faulting module name: MotoHelperService.exe, version: 2.0.51.0, time stamp: 0x4db7299c
Exception code: 0xc0000005
Fault offset: 0x000054df
Faulting process id: 0x1250
Faulting application start time: 0xMotoHelperService.exe0
Faulting application path: MotoHelperService.exe1
Faulting module path: MotoHelperService.exe2
Report Id: MotoHelperService.exe3
 
Error: (03/03/2013 10:39:45 AM) (Source: Application Error) (User: )
Description: Faulting application name: MotoHelperService.exe, version: 2.0.51.0, time stamp: 0x4db7299c
Faulting module name: MotoHelperService.exe, version: 2.0.51.0, time stamp: 0x4db7299c
Exception code: 0xc0000005
Fault offset: 0x000054df
Faulting process id: 0xcfc
Faulting application start time: 0xMotoHelperService.exe0
Faulting application path: MotoHelperService.exe1
Faulting module path: MotoHelperService.exe2
Report Id: MotoHelperService.exe3
 
Error: (03/03/2013 10:39:44 AM) (Source: Application Error) (User: )
Description: Faulting application name: MotoHelperService.exe, version: 2.0.51.0, time stamp: 0x4db7299c
Faulting module name: MotoHelperService.exe, version: 2.0.51.0, time stamp: 0x4db7299c
Exception code: 0xc0000005
Fault offset: 0x000054df
Faulting process id: 0x1378
Faulting application start time: 0xMotoHelperService.exe0
Faulting application path: MotoHelperService.exe1
Faulting module path: MotoHelperService.exe2
Report Id: MotoHelperService.exe3
 
Error: (03/03/2013 10:39:43 AM) (Source: Application Error) (User: )
Description: Faulting application name: MotoHelperService.exe, version: 2.0.51.0, time stamp: 0x4db7299c
Faulting module name: MotoHelperService.exe, version: 2.0.51.0, time stamp: 0x4db7299c
Exception code: 0xc0000005
Fault offset: 0x000054df
Faulting process id: 0x7f0
Faulting application start time: 0xMotoHelperService.exe0
Faulting application path: MotoHelperService.exe1
Faulting module path: MotoHelperService.exe2
Report Id: MotoHelperService.exe3
 
Error: (03/03/2013 10:39:42 AM) (Source: Application Error) (User: )
Description: Faulting application name: MotoHelperService.exe, version: 2.0.51.0, time stamp: 0x4db7299c
Faulting module name: MotoHelperService.exe, version: 2.0.51.0, time stamp: 0x4db7299c
Exception code: 0xc0000005
Fault offset: 0x000054df
Faulting process id: 0xa10
Faulting application start time: 0xMotoHelperService.exe0
Faulting application path: MotoHelperService.exe1
Faulting module path: MotoHelperService.exe2
Report Id: MotoHelperService.exe3
 
Error: (03/03/2013 10:39:40 AM) (Source: Application Error) (User: )
Description: Faulting application name: MotoHelperService.exe, version: 2.0.51.0, time stamp: 0x4db7299c
Faulting module name: MotoHelperService.exe, version: 2.0.51.0, time stamp: 0x4db7299c
Exception code: 0xc0000005
Fault offset: 0x000054df
Faulting process id: 0xfa8
Faulting application start time: 0xMotoHelperService.exe0
Faulting application path: MotoHelperService.exe1
Faulting module path: MotoHelperService.exe2
Report Id: MotoHelperService.exe3
 
Error: (03/03/2013 10:39:39 AM) (Source: Application Error) (User: )
Description: Faulting application name: MotoHelperService.exe, version: 2.0.51.0, time stamp: 0x4db7299c
Faulting module name: MotoHelperService.exe, version: 2.0.51.0, time stamp: 0x4db7299c
Exception code: 0xc0000005
Fault offset: 0x000054df
Faulting process id: 0x111c
Faulting application start time: 0xMotoHelperService.exe0
Faulting application path: MotoHelperService.exe1
Faulting module path: MotoHelperService.exe2
Report Id: MotoHelperService.exe3
 
Error: (03/03/2013 10:39:38 AM) (Source: Application Error) (User: )
Description: Faulting application name: MotoHelperService.exe, version: 2.0.51.0, time stamp: 0x4db7299c
Faulting module name: MotoHelperService.exe, version: 2.0.51.0, time stamp: 0x4db7299c
Exception code: 0xc0000005
Fault offset: 0x000054df
Faulting process id: 0x135c
Faulting application start time: 0xMotoHelperService.exe0
Faulting application path: MotoHelperService.exe1
Faulting module path: MotoHelperService.exe2
Report Id: MotoHelperService.exe3
 
Error: (03/03/2013 10:39:37 AM) (Source: Application Error) (User: )
Description: Faulting application name: MotoHelperService.exe, version: 2.0.51.0, time stamp: 0x4db7299c
Faulting module name: MotoHelperService.exe, version: 2.0.51.0, time stamp: 0x4db7299c
Exception code: 0xc0000005
Fault offset: 0x000054df
Faulting process id: 0xeb8
Faulting application start time: 0xMotoHelperService.exe0
Faulting application path: MotoHelperService.exe1
Faulting module path: MotoHelperService.exe2
Report Id: MotoHelperService.exe3
 
Error: (03/03/2013 10:39:35 AM) (Source: Application Error) (User: )
Description: Faulting application name: MotoHelperService.exe, version: 2.0.51.0, time stamp: 0x4db7299c
Faulting module name: MotoHelperService.exe, version: 2.0.51.0, time stamp: 0x4db7299c
Exception code: 0xc0000005
Fault offset: 0x000054df
Faulting process id: 0x9e8
Faulting application start time: 0xMotoHelperService.exe0
Faulting application path: MotoHelperService.exe1
Faulting module path: MotoHelperService.exe2
Report Id: MotoHelperService.exe3
 
 
System errors:
=============
Error: (03/03/2013 10:39:46 AM) (Source: Service Control Manager) (User: )
Description: The MotoHelper Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 1000 milliseconds: Restart the service.
 
Error: (03/03/2013 10:39:45 AM) (Source: Service Control Manager) (User: )
Description: The HTTP service failed to start due to the following error: 
%%2
 
Error: (03/03/2013 10:39:44 AM) (Source: Service Control Manager) (User: )
Description: The MotoHelper Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 1000 milliseconds: Restart the service.
 
Error: (03/03/2013 10:39:43 AM) (Source: Service Control Manager) (User: )
Description: The MotoHelper Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 1000 milliseconds: Restart the service.
 
Error: (03/03/2013 10:39:42 AM) (Source: Service Control Manager) (User: )
Description: The MotoHelper Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 1000 milliseconds: Restart the service.
 
Error: (03/03/2013 10:39:41 AM) (Source: Service Control Manager) (User: )
Description: The MotoHelper Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 1000 milliseconds: Restart the service.
 
Error: (03/03/2013 10:39:39 AM) (Source: Service Control Manager) (User: )
Description: The MotoHelper Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 1000 milliseconds: Restart the service.
 
Error: (03/03/2013 10:39:38 AM) (Source: Service Control Manager) (User: )
Description: The MotoHelper Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 1000 milliseconds: Restart the service.
 
Error: (03/03/2013 10:39:37 AM) (Source: Service Control Manager) (User: )
Description: The MotoHelper Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 1000 milliseconds: Restart the service.
 
Error: (03/03/2013 10:39:36 AM) (Source: Service Control Manager) (User: )
Description: The MotoHelper Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 1000 milliseconds: Restart the service.
 
 
Microsoft Office Sessions:
=========================
Error: (03/03/2013 10:39:47 AM) (Source: Application Error)(User: )
Description: MotoHelperService.exe2.0.51.04db7299cMotoHelperService.exe2.0.51.04db7299cc0000005000054df125001ce183e7af79008C:\Program Files (x86)\Motorola\MotoHelper\MotoHelperService.exeC:\Program Files (x86)\Motorola\MotoHelper\MotoHelperService.exeb8a981d5-8431-11e2-9e25-3c4a9256d12a
 
Error: (03/03/2013 10:39:45 AM) (Source: Application Error)(User: )
Description: MotoHelperService.exe2.0.51.04db7299cMotoHelperService.exe2.0.51.04db7299cc0000005000054dfcfc01ce183e7a30939eC:\Program Files (x86)\Motorola\MotoHelper\MotoHelperService.exeC:\Program Files (x86)\Motorola\MotoHelper\MotoHelperService.exeb7e56ba6-8431-11e2-9e25-3c4a9256d12a
 
Error: (03/03/2013 10:39:44 AM) (Source: Application Error)(User: )
Description: MotoHelperService.exe2.0.51.04db7299cMotoHelperService.exe2.0.51.04db7299cc0000005000054df137801ce183e796eee79C:\Program Files (x86)\Motorola\MotoHelper\MotoHelperService.exeC:\Program Files (x86)\Motorola\MotoHelper\MotoHelperService.exeb726acbb-8431-11e2-9e25-3c4a9256d12a
 
Error: (03/03/2013 10:39:43 AM) (Source: Application Error)(User: )
Description: MotoHelperService.exe2.0.51.04db7299cMotoHelperService.exe2.0.51.04db7299cc0000005000054df7f001ce183e78b4273cC:\Program Files (x86)\Motorola\MotoHelper\MotoHelperService.exeC:\Program Files (x86)\Motorola\MotoHelper\MotoHelperService.exeb6652ea6-8431-11e2-9e25-3c4a9256d12a
 
Error: (03/03/2013 10:39:42 AM) (Source: Application Error)(User: )
Description: MotoHelperService.exe2.0.51.04db7299cMotoHelperService.exe2.0.51.04db7299cc0000005000054dfa1001ce183e77fabf95C:\Program Files (x86)\Motorola\MotoHelper\MotoHelperService.exeC:\Program Files (x86)\Motorola\MotoHelper\MotoHelperService.exeb5ab9fef-8431-11e2-9e25-3c4a9256d12a
 
Error: (03/03/2013 10:39:40 AM) (Source: Application Error)(User: )
Description: MotoHelperService.exe2.0.51.04db7299cMotoHelperService.exe2.0.51.04db7299cc0000005000054dffa801ce183e773c27bbC:\Program Files (x86)\Motorola\MotoHelper\MotoHelperService.exeC:\Program Files (x86)\Motorola\MotoHelper\MotoHelperService.exeb4edcb67-8431-11e2-9e25-3c4a9256d12a
 
Error: (03/03/2013 10:39:39 AM) (Source: Application Error)(User: )
Description: MotoHelperService.exe2.0.51.04db7299cMotoHelperService.exe2.0.51.04db7299cc0000005000054df111c01ce183e767fd9d9C:\Program Files (x86)\Motorola\MotoHelper\MotoHelperService.exeC:\Program Files (x86)\Motorola\MotoHelper\MotoHelperService.exeb4328ef9-8431-11e2-9e25-3c4a9256d12a
 
Error: (03/03/2013 10:39:38 AM) (Source: Application Error)(User: )
Description: MotoHelperService.exe2.0.51.04db7299cMotoHelperService.exe2.0.51.04db7299cc0000005000054df135c01ce183e75c4765bC:\Program Files (x86)\Motorola\MotoHelper\MotoHelperService.exeC:\Program Files (x86)\Motorola\MotoHelper\MotoHelperService.exeb3752fa3-8431-11e2-9e25-3c4a9256d12a
 
Error: (03/03/2013 10:39:37 AM) (Source: Application Error)(User: )
Description: MotoHelperService.exe2.0.51.04db7299cMotoHelperService.exe2.0.51.04db7299cc0000005000054dfeb801ce183e74ffc3e9C:\Program Files (x86)\Motorola\MotoHelper\MotoHelperService.exeC:\Program Files (x86)\Motorola\MotoHelper\MotoHelperService.exeb2b956f3-8431-11e2-9e25-3c4a9256d12a
 
Error: (03/03/2013 10:39:35 AM) (Source: Application Error)(User: )
Description: MotoHelperService.exe2.0.51.04db7299cMotoHelperService.exe2.0.51.04db7299cc0000005000054df9e801ce183e74415320C:\Program Files (x86)\Motorola\MotoHelper\MotoHelperService.exeC:\Program Files (x86)\Motorola\MotoHelper\MotoHelperService.exeb1f31ddc-8431-11e2-9e25-3c4a9256d12a
 
 
=========================== Installed Programs ============================
 
236
Acrobat.com (Version: 1.6.65)
Adobe AIR (Version: 1.5.0.7220)
Adobe Flash Player 11 ActiveX (Version: 11.5.502.149)
Adobe Reader X (10.1.5) (Version: 10.1.5)
Adobe Shockwave Player 11.5 (Version: 11.5.7.609)
AIM for Windows
AMD USB Filter Driver (Version: 1.0.15.94)
Ask Toolbar (Version: 1.17.1.0)
Atheros Driver Installation Program (Version: 9.2)
ATI Catalyst Install Manager (Version: 3.0.765.0)
AVG Security Toolbar (Version: 14.1.0.10)
Bejeweled 2 Deluxe (Version: 2.2.0.95)
Bing Bar (Version: 7.0.609.0)
Bing Rewards Client Installer (Version: 16.0.345.0)
Blackhawk Striker 2 (Version: 2.2.0.95)
Build-a-lot 2 (Version: 2.2.0.95)
Business Contact Manager for Microsoft Outlook 2010 (Version: 4.0.11308.0)
Canon Easy-PhotoPrint EX
Canon Easy-WebPrint EX
Canon Inkjet Printer/Scanner/Fax Extended Survey Program
Canon MP Navigator EX 4.0
Canon MP495 series MP Drivers
Canon MP495 series User Registration
Canon My Printer
Canon Solution Menu EX
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Core Implementation (Version: 2010.0617.855.14122)
Catalyst Control Center Graphics Full Existing (Version: 2010.0617.855.14122)
Catalyst Control Center Graphics Full New (Version: 2010.0617.855.14122)
Catalyst Control Center Graphics Light (Version: 2010.0617.855.14122)
Catalyst Control Center Graphics Previews Common (Version: 2010.0617.855.14122)
Catalyst Control Center Graphics Previews Vista (Version: 2010.0617.855.14122)
Catalyst Control Center InstallProxy (Version: 2010.0617.855.14122)
Catalyst Control Center Localization All (Version: 2010.0617.855.14122)
CCC Help Chinese Standard (Version: 2010.0617.0854.14122)
CCC Help Chinese Traditional (Version: 2010.0617.0854.14122)
CCC Help Czech (Version: 2010.0617.0854.14122)
CCC Help Danish (Version: 2010.0617.0854.14122)
CCC Help Dutch (Version: 2010.0617.0854.14122)
CCC Help English (Version: 2010.0617.0854.14122)
CCC Help Finnish (Version: 2010.0617.0854.14122)
CCC Help French (Version: 2010.0617.0854.14122)
CCC Help German (Version: 2010.0617.0854.14122)
CCC Help Greek (Version: 2010.0617.0854.14122)
CCC Help Hungarian (Version: 2010.0617.0854.14122)
CCC Help Italian (Version: 2010.0617.0854.14122)
CCC Help Japanese (Version: 2010.0617.0854.14122)
CCC Help Korean (Version: 2010.0617.0854.14122)
CCC Help Norwegian (Version: 2010.0617.0854.14122)
CCC Help Polish (Version: 2010.0617.0854.14122)
CCC Help Portuguese (Version: 2010.0617.0854.14122)
CCC Help Russian (Version: 2010.0617.0854.14122)
CCC Help Spanish (Version: 2010.0617.0854.14122)
CCC Help Swedish (Version: 2010.0617.0854.14122)
CCC Help Thai (Version: 2010.0617.0854.14122)
CCC Help Turkish (Version: 2010.0617.0854.14122)
ccc-core-static (Version: 2010.0617.855.14122)
ccc-utility64 (Version: 2010.0617.855.14122)
Chuzzle Deluxe (Version: 2.2.0.95)
CinemaNow Media Manager (Version: 1.9.1.105)
Cisco EAP-FAST Module (Version: 2.2.14)
Cisco LEAP Module (Version: 1.0.19)
Cisco PEAP Module (Version: 1.1.6)
CyberLink DVD Suite (Version: 7.0.3003)
CyberLink MediaShow (Version: 5.0.1616)
CyberLink PowerDVD 9 (Version: 9.0.1.4217)
CyberLink YouCam (Version: 3.0.2511)
DealCabby (Version: 1.0921.1509)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Diner Dash 2 Restaurant Rescue (Version: 2.2.0.95)
Dora's Carnival Adventure (Version: 2.2.0.95)
Dragon NaturallySpeaking 11 (Version: 11.50.100)
Energy Star Digital Logo (Version: 1.0.1)
Escape Rosecliff Island (Version: 2.2.0.95)
ESU for Microsoft Windows 7 (Version: 1.0.0)
FATE (Version: 2.2.0.95)
Final Drive Nitro (Version: 2.2.0.95)
Google Chrome (Version: 24.0.1312.57)
Google Drive (Version: 1.7.4018.3496)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.4.3607.2246)
Google Update Helper (Version: 1.3.21.123)
Heroes of Hellas 2 - Olympia (Version: 2.2.0.95)
Hewlett-Packard ACLM.NET v1.2.1.1 (Version: 1.00.0000)
HP Advisor (Version: 3.4.10262.3295)
HP Customer Experience Enhancements (Version: 6.0.1.7)
HP Documentation (Version: 1.1.1.0)
HP Game Console
HP Games (Version: 1.0.1.3)
HP MediaSmart CinemaNow 2.0 (Version: 2.0)
HP Photo Creations (Version: 1.0.0.3611)
HP Power Manager (Version: 1.0.3)
HP Quick Launch (Version: 2.3.6)
HP Setup (Version: 8.1.4186.3400)
HP Software Framework (Version: 4.0.108.1)
HP Support Assistant (Version: 7.0.39.15)
HP Wireless Assistant (Version: 4.0.9.0)
Inbox Toolbar (Version: 1.0.0)
Java Auto Updater (Version: 2.0.2.1)
Java™ 6 Update 20 (64-bit) (Version: 6.0.200)
Java™ 6 Update 20 (Version: 6.0.200)
Jewel Quest 3 (Version: 2.2.0.95)
Jewel Quest Solitaire 2 (Version: 2.2.0.95)
Junk Mail filter update (Version: 14.0.8117.416)
LabelPrint (Version: 2.5.2907)
LightScribe System Software (Version: 1.18.15.1)
Malwarebytes Anti-Malware version 1.70.0.1100 (Version: 1.70.0.1100)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Chart Controls for Microsoft .NET Framework 3.5 (KB2500170) (Version: 3.5.30730.0)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Starter 2010 - English (Version: 14.0.4763.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Security Client (Version: 4.1.0522.0)
Microsoft Security Essentials (Version: 4.1.522.0)
Microsoft Silverlight (Version: 4.1.10329.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft SQL Server 2008 Browser (Version: 10.1.2531.0)
Microsoft SQL Server 2008 Common Files (Version: 10.0.1600.22)
Microsoft SQL Server 2008 Common Files (Version: 10.1.2531.0)
Microsoft SQL Server 2008 Database Engine Services (Version: 10.1.2531.0)
Microsoft SQL Server 2008 Database Engine Shared (Version: 10.1.2531.0)
Microsoft SQL Server 2008 Native Client (Version: 10.1.2531.0)
Microsoft SQL Server 2008 RsFx Driver (Version: 10.1.2531.0)
Microsoft SQL Server 2008 Setup Support Files  (Version: 10.1.2531.0)
Microsoft SQL Server VSS Writer (Version: 10.1.2531.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.59192)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30411 (Version: 9.0.30411)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft WSE 3.0 Runtime (Version: 3.0.5305.0)
Microsoft® Office Language Pack 2010 – English (Business Contact Manager for Microsoft Outlook 2010) (Version: 4.0.11308.0)
MotoHelper 2.0.51 Driver 5.2.0 (Version: 2.0.51)
MotoHelper MergeModules (Version: 1.2.0)
Motorola Mobile Drivers Installation 5.2.0 (Version: 5.2.0)
MP3 Rocket Toolbar Updater (Version: 1.4.1.28235)
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Norton Online Backup (Version: 2.6.0.86)
OpenOffice.org 3.4 (Version: 3.4.9590)
Penguins! (Version: 2.2.0.95)
PhotoNow! (Version: 1.1.6904)
Plants vs. Zombies (Version: 2.2.0.95)
Poker Superstars III (Version: 2.2.0.95)
Polar Bowler (Version: 2.2.0.95)
Polar Golfer (Version: 2.2.0.95)
Power2Go (Version: 6.1.4204)
PowerDirector (Version: 8.0.3003)
PricePeep (Version: 2.1.355.0)
Realtek Ethernet Controller Driver For Windows 7 (Version: 7.18.322.2010)
Realtek High Definition Audio Driver (Version: 6.0.1.6206)
Realtek USB 2.0 Card Reader (Version: 6.1.7600.30120)
Recovery Manager (Version: 5.5.3023)
Roxio CinemaNow 2.0 (Version: 1.0.278)
RtVOsd (Version: 1.0.6)
Sendori (Version: 2.0.6)
Service Pack 1 for SQL Server 2008 (KB968369) (Version: 10.1.2531.0)
Skype™ 5.10 (Version: 5.10.116)
Sql Server Customer Experience Improvement Program (Version: 10.1.2531.0)
Synaptics Pointing Device Driver (Version: 15.1.6.64)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553092)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2687277) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition
Virtual Families (Version: 2.2.0.95)
Virtual Villagers - The Secret City (Version: 2.2.0.95)
Visual C++ 9.0 Runtime for Dragon NaturallySpeaking 64bit (x64) (Version: 11.0.200)
Wajam (Version: 1.50)
Wheel of Fortune 2 (Version: 2.2.0.95)
Windows Live Call (Version: 14.0.8117.0416)
Windows Live Communications Platform (Version: 14.0.8117.416)
Windows Live Essentials (Version: 14.0.8117.0416)
Windows Live Essentials (Version: 14.0.8117.416)
Windows Live ID Sign-in Assistant (Version: 6.500.3165.0)
Windows Live Mail (Version: 14.0.8117.0416)
Windows Live Messenger (Version: 14.0.8117.0416)
Windows Live Movie Maker (Version: 14.0.8117.0416)
Windows Live Photo Gallery (Version: 14.0.8117.416)
Windows Live Sync (Version: 14.0.8117.416)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live Writer (Version: 14.0.8117.0416)
Yahoo! Messenger
Yahoo! Software Update
Yahoo! Toolbar
Yontoo 1.10.02 (Version: 1.10.02)
Zuma Deluxe (Version: 2.2.0.95)
 
 
========================= Devices: ================================
 
Name: HTTP
Description: HTTP
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer: 
Service: HTTP
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.
 
Name: Remote Access IPv6 ARP Driver
Description: Remote Access IPv6 ARP Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer: 
Service: Wanarpv6
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.
 
Name: WFP Lightweight Filter
Description: WFP Lightweight Filter
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer: 
Service: WfpLwf
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.
 
Name: WAN Miniport (IKEv2)
Description: WAN Miniport (IKEv2)
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: RasAgileVpn
Problem: : Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
Resolution: Reasons for this error include a driver that is not present; a binary file that is corrupt; a file I/O problem, or a driver that references an entry point in another binary file that could not be loaded.
Uninstall the driver, and then click "Scan for hardware changes" to reinstall or upgrade the driver.
 
Name: Microsoft Virtual WiFi Miniport Adapter
Description: Microsoft Virtual WiFi Miniport Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: vwifimp
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.
 
Name: Microsoft 6to4 Adapter
Description: Microsoft 6to4 Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: tunnel
Problem: : Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
Resolution: Reasons for this error include a driver that is not present; a binary file that is corrupt; a file I/O problem, or a driver that references an entry point in another binary file that could not be loaded.
Uninstall the driver, and then click "Scan for hardware changes" to reinstall or upgrade the driver.
 
Name: Windows Firewall Authorization Driver
Description: Windows Firewall Authorization Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer: 
Service: mpsdrv
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.
 
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          e loaded.
Uninstall the driver, and then click "Scan for hardware changes" to reinstall or upgrade the driver.
 
Name: Microsoft ISATAP Adapter #2
Description: Microsoft ISATAP Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: tunnel
Problem: : Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
Resolution: Reasons for this error include a driver that is not present; a binary file that is corrupt; a file I/O problem, or a driver that references an entry point in another binary file that could not be loaded.
Uninstall the driver, and then click "Scan for hardware changes" to reinstall or upgrade the driver.
 
Name: Microsoft ISATAP Adapter #3
Description: Microsoft ISATAP Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: tunnel
Problem: : Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
Resolution: Reasons for this error include a driver that is not present; a binary file that is corrupt; a file I/O problem, or a driver that references an entry point in another binary file that could not be loaded.
Uninstall the driver, and then click "Scan for hardware changes" to reinstall or upgrade the driver.
 
Name: QoS Packet Scheduler
Description: QoS Packet Scheduler
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer: 
Service: Psched
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.
 
Name: TCP/IP Protocol Driver
Description: TCP/IP Protocol Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer: 
Service: Tcpip
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.
 
Name: Teredo Tunneling Pseudo-Interface
Description: Microsoft Teredo Tunneling Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: tunnel
Problem: : Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
Resolution: Reasons for this error include a driver that is not present; a binary file that is corrupt; a file I/O problem, or a driver that references an entry point in another binary file that could not be loaded.
Uninstall the driver, and then click "Scan for hardware changes" to reinstall or upgrade the driver.
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 51%
Total physical RAM: 2810.9 MB
Available physical RAM: 1365.12 MB
Total Pagefile: 5619.95 MB
Available Pagefile: 3531.52 MB
Total Virtual: 4095.88 MB
Available Virtual: 3965.82 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:280.45 GB) (Free:216.02 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:17.35 GB) (Free:2.51 GB) NTFS
4 Drive f: (HP_TOOLS) (Fixed) (Total:0.1 GB) (Free:0.09 GB) FAT32
5 Drive g: (KINGSTON) (Removable) (Total:14.9 GB) (Free:10.66 GB) FAT32
 
========================= Users: ========================================
 
User accounts for \\JOEY-HP
 
Administrator            Guest                    Joey                     
 
========================= Minidump Files ==================================
 
No minidump file found
 
========================= Restore Points ==================================
 
02-01-2013 06:00:56 Windows Update
16-01-2013 05:00:53 Windows Update
27-01-2013 04:25:47 Windows Update
30-01-2013 05:34:55 Windows Update
04-02-2013 04:09:05 Windows Update
10-02-2013 04:24:36 Windows Update
13-02-2013 23:50:22 Windows Update
16-02-2013 06:37:09 Windows Update
 
**** End of log ****

Edited by LasersEdge, 03 March 2013 - 06:21 PM.


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#2 LasersEdge

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Posted 04 March 2013 - 12:48 PM

Any chance of some help please? Son now tells me that he had FBI virus and got rid of it by Malwarebytes and doing System Restore.


Edited by LasersEdge, 04 March 2013 - 12:49 PM.


#3 narenxp

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Posted 04 March 2013 - 09:48 PM

Please download Farbar Service Scanner, save it to your desktop, and run it.

  • Make sure the following options are checked:

    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.



#4 LasersEdge

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Posted 04 March 2013 - 10:01 PM

Thank you for your assistance

 

 

Farbar Service Scanner Version: 03-03-2013
Ran by Joey (administrator) on 04-03-2013 at 18:58:36
Running from "G:\Downloads"
Windows 7 Home Premium  (X64)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
Dhcp Service is not running. Checking service configuration:
The start type of Dhcp service is OK.
The ImagePath of Dhcp service is OK.
The ServiceDll of Dhcp service is OK.
 
Tcpip Service is not running. Checking service configuration:
The start type of Tcpip service is OK.
The ImagePath of Tcpip service is OK.
 
 
Connection Status:
==============
Attempt to access Local Host IP returned error: Localhost is blocked: Other errors
There is no connection to network.
Attempt to access Google IP returned error. Other errors
Attempt to access Google.com returned error: Other errors
Attempt to access Yahoo IP returned error. Other errors
Attempt to access Yahoo.com returned error: Other errors
 
 
Windows Firewall:
=============
mpsdrv Service is not running. Checking service configuration:
The start type of mpsdrv service is OK.
The ImagePath of mpsdrv service is OK.
 
MpsSvc Service is not running. Checking service configuration:
The start type of MpsSvc service is OK.
The ImagePath of MpsSvc service is OK.
The ServiceDll of MpsSvc service is OK.
 
bfe Service is not running. Checking service configuration:
The start type of bfe service is OK.
The ImagePath of bfe service is OK.
The ServiceDll of bfe service is OK.
 
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Disabled Policy: 
========================
 
 
Action Center:
============
wscsvc Service is not running. Checking service configuration:
The start type of wscsvc service is OK.
The ImagePath of wscsvc service is OK.
The ServiceDll of wscsvc service is OK.
 
 
Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is OK.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.
 
BITS Service is not running. Checking service configuration:
The start type of BITS service is OK.
The ImagePath of BITS service is OK.
The ServiceDll of BITS service is OK.
 
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.
 
 
Windows Defender Disabled Policy: 
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1
 
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit
 
 
**** End of log ****


#5 narenxp

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Posted 04 March 2013 - 10:23 PM

Press Windows+R key and type

 

msconfig and click ok

 

Click on Services tab.Can you click on ENABLE ALL option?

 

Click on startmenu and type

 

cmd

 

RIght click on it and select run as administrator and run these commands

 

net start tcpip

net start dhcp

 

Any errors?



#6 LasersEdge

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Posted 04 March 2013 - 10:57 PM

everything was enabled so i disabled then reenabled and rebooted.

 

net start tcpip - system error 5 access denied

 

net start dhcp -  DHCP starting, could not start, system error 1168 element not found



#7 narenxp

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Posted 04 March 2013 - 11:00 PM

Press Windows+R key and type

 

devmgmt.msc and click ok

 

On top click on View-show hidden devices

 

Expand non plug and play drivers

 

Right click on TCP/IP protocol driver-Uninstall

 

Restart the PC and it should automatically install on reboot.

 

Please run Farbar service scanner again and post the new log



#8 LasersEdge

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Posted 04 March 2013 - 11:15 PM

Farbar Service Scanner Version: 03-03-2013
Ran by Joey (administrator) on 04-03-2013 at 20:10:27
Running from "G:\Downloads"
Windows 7 Home Premium  (X64)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
Dhcp Service is not running. Checking service configuration:
The start type of Dhcp service is OK.
The ImagePath of Dhcp service is OK.
The ServiceDll of Dhcp service is OK.
 
Tcpip Service is not running. Checking service configuration:
The start type of Tcpip service is OK.
The ImagePath of Tcpip service is OK.
Checking LEGACY_Tcpip: ATTENTION!=====> Unable to open LEGACY_Tcpip\0000 registry key. The key does not exist.
 
 
Connection Status:
==============
Attempt to access Local Host IP returned error: Localhost is blocked: Other errors
There is no connection to network.
Attempt to access Google IP returned error. Other errors
Attempt to access Google.com returned error: Other errors
Attempt to access Yahoo IP returned error. Other errors
Attempt to access Yahoo.com returned error: Other errors
 
 
Windows Firewall:
=============
mpsdrv Service is not running. Checking service configuration:
The start type of mpsdrv service is OK.
The ImagePath of mpsdrv service is OK.
 
MpsSvc Service is not running. Checking service configuration:
The start type of MpsSvc service is OK.
The ImagePath of MpsSvc service is OK.
The ServiceDll of MpsSvc service is OK.
 
bfe Service is not running. Checking service configuration:
The start type of bfe service is OK.
The ImagePath of bfe service is OK.
The ServiceDll of bfe service is OK.
 
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Disabled Policy: 
========================
 
 
Action Center:
============
wscsvc Service is not running. Checking service configuration:
The start type of wscsvc service is OK.
The ImagePath of wscsvc service is OK.
The ServiceDll of wscsvc service is OK.
 
 
Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is OK.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.
 
BITS Service is not running. Checking service configuration:
The start type of BITS service is OK.
The ImagePath of BITS service is OK.
The ServiceDll of BITS service is OK.
 
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.
 
 
Windows Defender Disabled Policy: 
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1
 
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit
 
 
**** End of log ****
 
Should I note that when I am trying to say rename the file that I am trying to save there is a pulsing in like 1 second intervals. It will highlight the text like I was sweep selecting it. Everytime I tried to rename it I have to be fast otherwise it goes back to sweep selected.


#9 narenxp

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Posted 04 March 2013 - 11:20 PM

Download

Windows repair tool

Extract and launch the Repair_Windows.exe file

Click on Start repairs tab-click on Start

check mark following options alone

Reset registry permissions
Reset file permissions

Register system files
Repair WMI
Repair Windows Firewall.
Remove Policies Set By Infections
Repair Winsock & DNS Cache

Set windows services to default startup


Checkmark Restart System When Finished option
click the Start button

System should restart after repair
 

Run farbar service scanner again and post the log



#10 LasersEdge

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Posted 05 March 2013 - 12:03 AM

Farbar Service Scanner Version: 03-03-2013
Ran by Joey (administrator) on 04-03-2013 at 21:02:03
Running from "G:\Downloads"
Windows 7 Home Premium  (X64)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
Dhcp Service is not running. Checking service configuration:
The start type of Dhcp service is OK.
The ImagePath of Dhcp service is OK.
The ServiceDll of Dhcp service is OK.
 
Tcpip Service is not running. Checking service configuration:
The start type of Tcpip service is OK.
The ImagePath of Tcpip service is OK.
Checking LEGACY_Tcpip: ATTENTION!=====> Unable to open LEGACY_Tcpip\0000 registry key. The key does not exist.
 
 
Connection Status:
==============
Attempt to access Local Host IP returned error: Localhost is blocked: Other errors
There is no connection to network.
Attempt to access Google IP returned error. Other errors
Attempt to access Google.com returned error: Other errors
Attempt to access Yahoo IP returned error. Other errors
Attempt to access Yahoo.com returned error: Other errors
 
 
Windows Firewall:
=============
mpsdrv Service is not running. Checking service configuration:
The start type of mpsdrv service is OK.
The ImagePath of mpsdrv service is OK.
 
MpsSvc Service is not running. Checking service configuration:
The start type of MpsSvc service is OK.
The ImagePath of MpsSvc service is OK.
The ServiceDll of MpsSvc service is OK.
 
bfe Service is not running. Checking service configuration:
The start type of bfe service is OK.
The ImagePath of bfe service is OK.
The ServiceDll of bfe service is OK.
 
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Disabled Policy: 
========================
 
 
Action Center:
============
 
Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is OK.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv: "C:\Windows\system32\wuaueng.dll".
 
BITS Service is not running. Checking service configuration:
The start type of BITS service is OK.
The ImagePath of BITS service is OK.
The ServiceDll of BITS service is OK.
 
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.
 
 
Windows Defender Disabled Policy: 
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1
 
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit
 
 
**** End of log ****


#11 narenxp

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Posted 05 March 2013 - 12:20 AM

.


Edited by narenxp, 05 March 2013 - 12:22 AM.


#12 narenxp

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Posted 05 March 2013 - 12:20 AM

Can you try a system restore before the issue started?


Edited by narenxp, 05 March 2013 - 12:23 AM.


#13 LasersEdge

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Posted 05 March 2013 - 01:17 AM

Still not working. Thank you for your assist so far. I am going to bed I will check out this thread in the a.m. if you have any other ideas or questions.



#14 narenxp

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Posted 05 March 2013 - 01:22 AM

When was the last time you were able to connect to internet?

 

I can see that windows update was done on 16-02-2013 06:37:09 Windows Update

 

Can you restore to this date?






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