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Device Manager - CD-ROM and CD/DVDW Drives


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#1 AZrox

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Posted 03 March 2013 - 12:41 AM

Hello all,

 

I recently discovered neither my CD-ROM or CD/DVDW drives are working, In the device manager they have an ! next to them. I found the following below in the help section ont he computer:

 

I haven't seen this problem in years and was wondering if the uninstall procedure below would be the right cousrse of action?

 

Uninstall and then reinstall your device.

To resolve the problem that is causing Device Manager to show an error code
for your device, try uninstalling and then reinstalling the device.


To uninstall your device


  1. Open Device
    Manager
    .
  2. If the category for your device is not expanded, double-click the category.
  3. Under the category for your device, right-click the device that you want to
    uninstall, and then click Uninstall.
  4. In the Confirm Device Removal dialog box, click OK.

    Note


    • To open Device Manager, click Start, click
      Control Panel, click Performance and Maintenance, and then click
      System. In the System Properties dialog box, click the Hardware
      tab, and then click Device Manager.

Once you have removed your device, use the Add Hardware Wizard to reinstall
it.


To reinstall your device


  1. Close any open programs.
  2. Start the Add
    Hardware Wizard
    .
  3. Click Next, and wait for Windows to search for Plug
    and Play
    devices. Most new devices are Plug and Play, so you rarely need to
    go beyond this step.
  4. If no Plug and Play devices are found, a list of devices appears. Click
    Add a new hardware device, and then click Next.
  5. Click Install the hardware that I manually select from a list, and
    then click Next.
  6. In the Common hardware types list, click the appropriate device
    category, and then click Next.
  7. In the Manufacturers list, click the manufacturer of your device; in
    the Models list, click the model name.

    Or, click Have Disk
    if you have an updated or manufacturer-supplied driver to install for your
    device.
  8. Click Next, and then follow the wizard's instructions to complete the
    installation.

    Note


    • To open the Add Hardware Wizard, click Start, click
      Control Panel, and then click Printers and Other Hardware. Under
      See Also, click Add Hardware.

 



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#2 jhayz

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Posted 03 March 2013 - 03:21 AM

Were there any changes (added or removed) before the problem? Can you check on the BIOS section if they are not also recognized? Try reseatting the cable/power connections and remove the CMOS battery for a couple of minutes then see if Windows will install the generic drivers on the next boot-up. See also this link http://support.microsoft.com/kb/314060 if its applicable to your situation,


Tekken
 


#3 AZrox

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Posted 03 March 2013 - 06:16 AM

Hello,

 

There were no changes prior the problem.  I'm not really familar with checking the Bios. I can handle the cable/power connections and CMOS battery. 

 

On the link you posted would you recommend the "Fix it for me" section for inexperienced users?

 

Thanks again!



#4 jhayz

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Posted 04 March 2013 - 10:43 AM

On the link you posted would you recommend the "Fix it for me" section for inexperienced users?

I think you should hold off with that fix and follow the other suggestions first. If you can post the computer brand/model next time, maybe we can look for the correct BIOS setup menu online for guidance.


Tekken
 


#5 AZrox

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Posted 07 March 2013 - 01:17 AM

Hello jhayz,

 

The computer is a an emachines T6212.

 

Is the CMOS battery the same as the system battery?

 

The computer's user guilde has a procedure to replace the system battery if needed.  It mentions to press F1 until the Bios Setup utility opens, write down the values in the menus and submenus and exit the utility. 

 

After I remove the battery for a few minutes like you suggested, would I need to open the Bios and restore any settings that maybe different from what I wrote down?

 

Thanks again!



#6 jhayz

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Posted 08 March 2013 - 01:36 AM

would I need to open the Bios and restore any settings that maybe different from what I wrote down?

Removing the CMOS would recognize and reconfigure/reset the connected hardwares such as your hard drive and cd/dvd drives. Make sure to reseat the cd/dvd drives cable or connect either one alternately to check on the difference.


Tekken
 


#7 AZrox

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Posted 08 March 2013 - 02:56 AM

Hi all,

 

I reseated the cable/pwr connections to the CD-ROM or CD/DVDW drives and removed the CMOS battery for 3 minutes.  Still having the same problem. Have an ! next to the   CD-ROM or CD/DVDW drives in the Device manager.

 

What would recommend for the next step?

 

Thanks again!



#8 jhayz

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Posted 09 March 2013 - 04:08 AM

Try downloading http://www.piriform.com/speccy/download and then install the program.  To post and publish a snapshot of your PC.
. In the Menu bar, click File -> Publish Snapshot
. Click Yes > then Copy to Clipboard
. On your next reply, right-click on a empty space and click Paste on reply box then click Post.


Edited by jhayz, 09 March 2013 - 04:09 AM.

Tekken
 


#9 narenxp

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Posted 09 March 2013 - 09:27 AM

Have an ! next to the   CD-ROM or CD/DVDW drives in the Device manager.

 

Right click on your CD drive-properties

 

What is the error code?



#10 AZrox

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Posted 09 March 2013 - 10:17 AM

Hello,

 

Error code:

 

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Click Troubleshoot to start the troubleshooter for this device.



#11 narenxp

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Posted 09 March 2013 - 10:20 AM

Please post the speccy report as jhayz requested

 

See also this link http://support.microsoft.com/kb/314060 if its applicable to your situation,

 

Run this fixit,restart the PC.Any changes?



#12 AZrox

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Posted 09 March 2013 - 10:24 AM

http://speccy.piriform.com/results/rQkwLAyTsfd3byefzuupd6i



#13 AZrox

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Posted 09 March 2013 - 12:39 PM

Hi all,

 

I ran the fixit from the following link: http://support.microsoft.com/kb/314060

 

I did a restart once complete. Same issue.  What next?

 

Thx!



#14 narenxp

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Posted 09 March 2013 - 12:59 PM

Download

 

System look

 

Launch it and copy this script

:reg

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} /s
 

Click on LOOK,post the generated log.



#15 AZrox

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Posted 09 March 2013 - 03:38 PM

Hi narenxp,

 

I tried the link you posted from the on both IE and Firefox. I can't get either to lauch.  Do you have any other links?

 

Thx






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