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Posted 02 March 2013 - 07:28 PM
Posted 02 March 2013 - 07:54 PM
Posted 02 March 2013 - 07:55 PM
If you are not able to enter system recovery console,please let us know if you can boot into safemode with command prompt with the ransomware pop up.
Edited by narenxp, 02 March 2013 - 07:55 PM.
Posted 02 March 2013 - 08:02 PM
Posted 02 March 2013 - 08:03 PM
Safe w comand
Do you have your windows 7 DVD ?
Edited by narenxp, 02 March 2013 - 08:03 PM.
Posted 02 March 2013 - 08:05 PM
Posted 02 March 2013 - 08:07 PM
Its not for reimaging.Do you have it?
What happens when you boot into Safe w comand?
Posted 02 March 2013 - 08:14 PM
Posted 02 March 2013 - 08:20 PM
Please follow the instructions given here
You need either a DVD or flash drive.Please follow the instructions.After scan finishes,restart the PC and see if that helps.If you can boot into normal mode we can use other scans to make sure system is clean.
Posted 02 March 2013 - 08:21 PM
Posted 02 March 2013 - 09:56 PM
Posted 02 March 2013 - 10:13 PM
Unlocker feature is part of kaspersky rescue CD
Regarding operating system missing,make sure to follow these guidelines.
The connected USB device must have FAT16 or FAT32 file system. If NTFS file system is installed on the device, you are required to format it in FAT16 or FAT32.
Do not use an USB device with other operating systems installed on it. It may cause incorrect booting your computer from Kaspersky Rescue Disk 10.
Posted 02 March 2013 - 10:18 PM
Posted 02 March 2013 - 10:23 PM
I wanted to suggest the same.Please try to burn it to DVD and try to boot.
Before that when you inserted the USB you should have changed the boot menu to USB.Can you change it to hard drive and restart the PC.See if USB gets detected automatically.
If that doesnt work,burn it to CD and scan.
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