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Bluse Screen Crash Dump HP Pro Book 7 Professional


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#1 Derek101

Derek101

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Posted 02 March 2013 - 01:30 PM

Computer 2 months old and having increasing BSOD issues.  Computer running lethargic at times.  No new hardware added unsure what to do to remedy.  Ran  the Blue Screen Viewer and have the log.  If anyone has skill in this  area to analyze the information....... Crashes are random and at times boot up crashes.

 

==================================================
Dump File         : 030213-15958-01.dmp
Crash Time        : 3/2/2013 1:04:33 PM
Bug Check String  : MEMORY_MANAGEMENT
Bug Check Code    : 0x0000001a
Parameter 1       : 00000000`00041790
Parameter 2       : fffffa80`0133aa90
Parameter 3       : 00000000`0000ffff
Parameter 4       : 00000000`00000000
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7efc0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.17944 (win7sp1_gdr.120830-0333)
Processor         : x64
Crash Address     : ntoskrnl.exe+7efc0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\windows\Minidump\030213-15958-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 279,904
==================================================

==================================================
Dump File         : 030213-17581-01.dmp
Crash Time        : 3/2/2013 1:03:34 PM
Bug Check String  : MEMORY_MANAGEMENT
Bug Check Code    : 0x0000001a
Parameter 1       : 00000000`00041790
Parameter 2       : fffffa80`0133aa60
Parameter 3       : 00000000`0000ffff
Parameter 4       : 00000000`00000000
Caused By Driver  : Ntfs.sys
Caused By Address : Ntfs.sys+a4a20
File Description  :
Product Name      :
Company           :
File Version      :
Processor         : x64
Crash Address     : ntoskrnl.exe+7efc0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\windows\Minidump\030213-17581-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 279,960
==================================================

==================================================
Dump File         : 030113-17596-01.dmp
Crash Time        : 3/1/2013 8:13:25 PM
Bug Check String  : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code    : 0x00000050
Parameter 1       : fffff86d`0a4b9384
Parameter 2       : 00000000`00000000
Parameter 3       : fffff800`02f4b93e
Parameter 4       : 00000000`00000005
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7efc0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.17944 (win7sp1_gdr.120830-0333)
Processor         : x64
Crash Address     : ntoskrnl.exe+7efc0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\windows\Minidump\030113-17596-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 279,960
==================================================

==================================================
Dump File         : 030113-17643-01.dmp
Crash Time        : 3/1/2013 7:32:48 PM
Bug Check String  : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x0000000a
Parameter 1       : fffff680`00009778
Parameter 2       : 00000000`00000000
Parameter 3       : 00000000`00000000
Parameter 4       : fffff800`02c989d7
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7efc0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.17944 (win7sp1_gdr.120830-0333)
Processor         : x64
Crash Address     : ntoskrnl.exe+7efc0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\windows\Minidump\030113-17643-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 279,960
==================================================

==================================================
Dump File         : 022713-18735-01.dmp
Crash Time        : 2/27/2013 12:58:53 PM
Bug Check String  : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code    : 0x00000050
Parameter 1       : fffff811`02c87fd0
Parameter 2       : 00000000`00000000
Parameter 3       : fffff800`02dac9bc
Parameter 4       : 00000000`00000005
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7efc0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.17944 (win7sp1_gdr.120830-0333)
Processor         : x64
Crash Address     : ntoskrnl.exe+7efc0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\windows\Minidump\022713-18735-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 279,904
==================================================

==================================================
Dump File         : 022713-19936-01.dmp
Crash Time        : 2/27/2013 2:30:25 AM
Bug Check String  : MEMORY_MANAGEMENT
Bug Check Code    : 0x0000001a
Parameter 1       : 00000000`00041790
Parameter 2       : fffffa80`0133aa90
Parameter 3       : 00000000`0000ffff
Parameter 4       : 00000000`00000000
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7efc0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.17944 (win7sp1_gdr.120830-0333)
Processor         : x64
Crash Address     : ntoskrnl.exe+7efc0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\windows\Minidump\022713-19936-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 279,960
==================================================

==================================================
Dump File         : 022413-15132-01.dmp
Crash Time        : 2/24/2013 11:29:43 PM
Bug Check String  : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code    : 0x00000050
Parameter 1       : fffff867`042a8178
Parameter 2       : 00000000`00000000
Parameter 3       : fffff800`02dfd4a1
Parameter 4       : 00000000`00000005
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7efc0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.17944 (win7sp1_gdr.120830-0333)
Processor         : x64
Crash Address     : ntoskrnl.exe+7efc0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\windows\Minidump\022413-15132-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 279,960
==================================================

==================================================
Dump File         : 022413-25225-01.dmp
Crash Time        : 2/24/2013 4:12:25 PM
Bug Check String  : MEMORY_MANAGEMENT
Bug Check Code    : 0x0000001a
Parameter 1       : 00000000`00005003
Parameter 2       : fffff700`01080000
Parameter 3       : 00000000`00000601
Parameter 4       : 00000670`00000cdc
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7efc0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.17944 (win7sp1_gdr.120830-0333)
Processor         : x64
Crash Address     : ntoskrnl.exe+7efc0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\windows\Minidump\022413-25225-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 279,960
==================================================

==================================================
Dump File         : 022313-15787-01.dmp
Crash Time        : 2/23/2013 1:01:07 AM
Bug Check String  : MEMORY_MANAGEMENT
Bug Check Code    : 0x0000001a
Parameter 1       : 00000000`00041790
Parameter 2       : fffffa80`0133aa60
Parameter 3       : 00000000`0000ffff
Parameter 4       : 00000000`00000000
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7efc0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.17944 (win7sp1_gdr.120830-0333)
Processor         : x64
Crash Address     : ntoskrnl.exe+7efc0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\windows\Minidump\022313-15787-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 279,960
==================================================

==================================================
Dump File         : 022213-16504-01.dmp
Crash Time        : 2/22/2013 2:57:51 AM
Bug Check String  : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code    : 0x00000050
Parameter 1       : fffff9a3`c3525010
Parameter 2       : 00000000`00000000
Parameter 3       : fffff800`02db99bc
Parameter 4       : 00000000`00000005
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7efc0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.17944 (win7sp1_gdr.120830-0333)
Processor         : x64
Crash Address     : ntoskrnl.exe+7efc0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\windows\Minidump\022213-16504-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 279,960
==================================================

==================================================
Dump File         : 021913-19749-01.dmp
Crash Time        : 2/19/2013 5:30:33 PM
Bug Check String  : MEMORY_MANAGEMENT
Bug Check Code    : 0x0000001a
Parameter 1       : 00000000`00041790
Parameter 2       : fffffa80`0133aa60
Parameter 3       : 00000000`0000ffff
Parameter 4       : 00000000`00000000
Caused By Driver  : Ntfs.sys
Caused By Address : Ntfs.sys+a4a20
File Description  :
Product Name      :
Company           :
File Version      :
Processor         : x64
Crash Address     : ntoskrnl.exe+7efc0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\windows\Minidump\021913-19749-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 279,960
==================================================

==================================================
Dump File         : 021413-16114-01.dmp
Crash Time        : 2/14/2013 9:34:14 AM
Bug Check String  : DRIVER_VERIFIER_DETECTED_VIOLATION
Bug Check Code    : 0x000000c4
Parameter 1       : 00000000`00000091
Parameter 2       : 00000000`00000002
Parameter 3       : fffffa80`09f5a4f0
Parameter 4       : 00000000`00000000
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7efc0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.17944 (win7sp1_gdr.120830-0333)
Processor         : x64
Crash Address     : ntoskrnl.exe+7efc0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\windows\Minidump\021413-16114-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 279,960
==================================================

==================================================
Dump File         : 021313-38766-01.dmp
Crash Time        : 2/13/2013 3:12:15 AM
Bug Check String  : MEMORY_MANAGEMENT
Bug Check Code    : 0x0000001a
Parameter 1       : 00000000`00041790
Parameter 2       : fffffa80`0133aa90
Parameter 3       : 00000000`0000ffff
Parameter 4       : 00000000`00000000
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7efc0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.17944 (win7sp1_gdr.120830-0333)
Processor         : x64
Crash Address     : ntoskrnl.exe+7efc0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\windows\Minidump\021313-38766-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 279,960
==================================================

==================================================
Dump File         : 020913-18626-01.dmp
Crash Time        : 2/9/2013 11:36:52 AM
Bug Check String  : MEMORY_MANAGEMENT
Bug Check Code    : 0x0000001a
Parameter 1       : 00000000`00041790
Parameter 2       : fffffa80`0133aa60
Parameter 3       : 00000000`0000ffff
Parameter 4       : 00000000`00000000
Caused By Driver  : Ntfs.sys
Caused By Address : Ntfs.sys+a4a20
File Description  :
Product Name      :
Company           :
File Version      :
Processor         : x64
Crash Address     : ntoskrnl.exe+7efc0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\windows\Minidump\020913-18626-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 279,960
==================================================

==================================================
Dump File         : 020713-14539-01.dmp
Crash Time        : 2/7/2013 8:58:12 PM
Bug Check String  : MEMORY_MANAGEMENT
Bug Check Code    : 0x0000001a
Parameter 1       : 00000000`00041790
Parameter 2       : fffffa80`0133aa60
Parameter 3       : 00000000`0000ffff
Parameter 4       : 00000000`00000000
Caused By Driver  : Ntfs.sys
Caused By Address : Ntfs.sys+a4a20
File Description  :
Product Name      :
Company           :
File Version      :
Processor         : x64
Crash Address     : ntoskrnl.exe+7efc0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\windows\Minidump\020713-14539-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 279,960
==================================================

==================================================
Dump File         : 020313-14055-01.dmp
Crash Time        : 2/3/2013 4:37:58 PM
Bug Check String  : MEMORY_MANAGEMENT
Bug Check Code    : 0x0000001a
Parameter 1       : 00000000`00041790
Parameter 2       : fffffa80`0133aa60
Parameter 3       : 00000000`0000ffff
Parameter 4       : 00000000`00000000
Caused By Driver  : Ntfs.sys
Caused By Address : Ntfs.sys+a4a20
File Description  :
Product Name      :
Company           :
File Version      :
Processor         : x64
Crash Address     : ntoskrnl.exe+7efc0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\windows\Minidump\020313-14055-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 279,960
==================================================

==================================================
Dump File         : 020113-17612-01.dmp
Crash Time        : 2/1/2013 2:27:40 PM
Bug Check String  : DRIVER_VERIFIER_DETECTED_VIOLATION
Bug Check Code    : 0x000000c4
Parameter 1       : 00000000`00000091
Parameter 2       : 00000000`00000002
Parameter 3       : fffffa80`04ac68c0
Parameter 4       : 00000000`00000000
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7efc0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.17944 (win7sp1_gdr.120830-0333)
Processor         : x64
Crash Address     : ntoskrnl.exe+7efc0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\windows\Minidump\020113-17612-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 279,960
==================================================

==================================================
Dump File         : 020113-25599-01.dmp
Crash Time        : 2/1/2013 11:57:07 AM
Bug Check String  : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code    : 0x00000050
Parameter 1       : fffff8fb`0ace66a0
Parameter 2       : 00000000`00000000
Parameter 3       : fffff800`02dc69bc
Parameter 4       : 00000000`00000005
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7efc0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.17944 (win7sp1_gdr.120830-0333)
Processor         : x64
Crash Address     : ntoskrnl.exe+7efc0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\windows\Minidump\020113-25599-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 279,960
==================================================

 



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#2 Artrooks

Artrooks

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Posted 03 March 2013 - 08:05 AM

Hello Derek101,

We would like to gather a little more information about the problem computer as it could prove helpful in pointing toward a solution.

1. )  Please follow this link:  BSOD Posting Instructions Windows 8 - Windows 7 - Vista.

  • Follow all instructions with the exception of:
    • Create a new thread HERE and attach the file(s) after step 4
  • Note: Both files, autoruns and JCGriff2 BSOD collection app, of Step 1 need to be in the Documents folder.

Next, Upload the zipped folder to a File Sharing website of your choosing because Bleeping Computer has a 512 K only upload limit and this file will be much larger.   


2. )  To help us get a better look at your computer's hardware, please download and install Speccy by Piriform. (mirror site)


  • Run Speccy and from the top menu, select File --> Publish Snapshot.  Click "Yes" to proceed.
  • Click, Copy to Clipboard and  paste this address into your next post.

3. )  Please download MiniToolBox by Farbar, save it to your Desktop, then run it.


  • Check the following checkbox:
    • List Installed Programs
  • Then click Go.
    • Highlight the contents of  Result.txt.  
    • Copy (Ctrl + C), then Paste (Ctrl + V)  the contents of this file into your next post.

Please post the information above and while waiting for a reply, follow these instructions to test your computer's RAM: Windows 7 - RAM - Test with Memtest86+ by either creating a bootable CD (Method 2)  or bootable USB flash drive (Method 1) to run the test.

  • Once the computer is booted from the CD or USB flash drive, MemTest86+ will start automatically and continue until you stop it by pressing the ESC key.
  • My recommendation would be to run MemTest86+ overnight; 12 hours rather than just 7 passes.
    • There should be NO errors reported.
    • The test can be stopped by pressing the ESC key as soon as an error is reported or after a suitable testing period without errors .
  • Please let us know if any errors occur.

 

 


Regards,
Brooks



 


#3 Derek101

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Posted 03 March 2013 - 02:26 PM

Im trying to get the requests together.  Is the health report run using software ive downloaded or from my own system?  Ran the B part of the instruction.  It said to look for the echo.zip file.  Was unable to find it.  Or am I to zip the folder up into that name for later attachment?  Just a little guidance should help ........thx



#4 Artrooks

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Posted 03 March 2013 - 04:44 PM

Hi,

Is the health report run using software ive downloaded or from my own system?


You will run this test from your computer:
  • Click START | type perfmon /report in search box, then press <Enter> | Test will run for 60 secs | Go up to File --> Save as | save as perfmon.HTML inside the Windows7_Vista_jcgriff2 folder within your documents folder | Zip up the  Windows7_Vista_jcgriff2 folder and upload to a File Sharing website of your choosing | Please post a link to that file.

 

 


Regards,
Brooks



 


#5 Derek101

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Posted 03 March 2013 - 05:56 PM

Perform/report will not simply run from the start menu search box.  As Im typing in perfmon the application shows up in the above bof.  But adding the /report and then hitting enter has no results found as the outcome.  I have windows 7 pro....... Let me know what next when you can thx.

 

 

Derek



#6 Artrooks

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Posted 03 March 2013 - 06:33 PM

If you type: perfmon /report in the search box, you should see perfmon /report at or near the top of the column.  If it is at the very top, hitting the <Enter> key will start the application.  If it is not at the very top, then left mouse click on it.  (Note the space after perfmon)

 

If you aren't successful, then please complete the rest of the instructions.


Regards,
Brooks



 





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