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hp all in one printer F2480 will print but not scan to pc

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#1 viatcove


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Posted 02 March 2013 - 12:25 PM

Windows 7,

I can scan and  print to paper but not scan to pc,I keep getting error code 0x00000015,,I also have laptop with windows xp and its the same on there,can anyone help?


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#2 scragnoff


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Posted 04 March 2013 - 11:34 AM

Hi viatcove!


You need to enable the Windows Image Acquisition Service.


These are the steps to do it:

  1. Press Window Key + R to pop-up the Run window.
  2. Write down "Services.msc" (without the quotes) in the search box of the Run windows.  Press Enter.  The Service window pops up.
  3. Scroll down and find Remote Procedure Call.  Right-click, choose Properties, set the Service to Automatic and start it by pressing the Start button.
  4. Do the same for RPC Endpoint Manager, DCOM Server Process Launcher, and Shell Hardware Detection.
  5. Locate Windows Image Acquisition.  Set it to Automatic.
  6. Restart your PC.

​Hopefully this will solve your problem.

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#3 hamluis



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Posted 13 March 2013 - 01:26 PM

Basic reference:  http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?tmp_rule=44893&tmp_task=solveCategory&cc=us&dlc=en&lc=en&product=3811337



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