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Hard drive won't start properly/show up in explorer


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#1 Suremire

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Posted 02 March 2013 - 10:40 AM

Hello all. My worst fear struck the other day, one of my hard drives suddenly stopped showing up in explorer.

 

This is my disk layout:

Disk 0 Part 0 100GB Windows 7 installed (Intel SSD)

 

Disk 1 Part 0 100GB Windows XP installed

Disk 1 Part 1 1.9TB

 

Disk 2 Part 0 2TB

 

Disk 3 Part 0 750GB

 

 

The problem is the XP-disk. Up until recently, I didn't have the SSD, I just ran XP on Disk 1, and W7 on Disk 3. I then installed W7 on the SSD, cleaned out Disk 3 and started using the W7 on the SSD instead. The boot manager didnt work the way I wanted (the XP boot manager would start all the time, where the new W7 didnt show up) so i manually chose to boot the SSD every time i started the computer, until I had figures out how to make the W7 show up in the boot manager (the old W7 was still there, not the new one).

 

But suddenly, the new W7 would start automatically, and not surprisingly, since Disk 1 where XP is on stopped working. It just didnt show up in explorer anymore. I can still see it in BIOS when it's plugged in, and i can find it using the device manager in windows. Device manager says "This device is working properly.", and the disk drivers are up to date, but the device manager doesnt find any partitions on it.

 

I've tried to move the SATA-cables around, unplugged all of them in both ends, and all of the power cords.

 

I've tried having only the trouble-disk plugged in, still wont work. Right now I only have the SSD and that disk plugged in, doesent work.

 

 

Please help me. I have alot of very important stuff on that disk.

 

Best regards,

 

 



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#2 James Litten

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Posted 02 March 2013 - 02:40 PM

Hi

 

Can you see the drive in

In Windows 7 Click the Windows Orb

Type into the search box

disk manage

Click on Create and Format Disk Partitions

 

Do you see the drive listed?

If so, what does it say about it and any partitions on it?

 

James



#3 Suremire

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Posted 02 March 2013 - 03:48 PM

It says that it isnt initialized, and that is must be before the disk manager can access it. Right now it shows all the space as unallocated.

 

A quick google told me that initialization will erase all the data on it.



#4 James Litten

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Posted 02 March 2013 - 04:17 PM

First, let's see if there is any physical damage recorded in the SMART data of the drive.

 

Get a copy of GSmartControl for Windows
http://prdownload.berlios.de/gsmartcontrol/gsmartcontrol-0.8.7-win32.zip?download
Unzip it and run gsmartcontrol.exe

Double-click the problematic drive and click the VIEW OUTPUT button and copy and paste the resulting report in your reply so we can look at it.

 

James



#5 Suremire

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Posted 02 March 2013 - 09:14 PM

smartctl 5.43 2012-06-30 r3573 [i686-w64-mingw32-win7(64)] (sf-5.43-1)
Copyright © 2002-12 by Bruce Allen, http://smartmontools.sourceforge.net

=== START OF INFORMATION SECTION ===
Model Family:     Hitachi Deskstar 7K3000
Device Model:     Hitachi HDS723020BLA642
Serial Number:    MN1220F31NW0JD
LU WWN Device Id: 5 000cca 369d79458
Firmware Version: MN6OA5C0
User Capacity:    2 000 398 934 016 bytes [2,00 TB]
Sector Size:      512 bytes logical/physical
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   8
ATA Standard is:  ATA-8-ACS revision 4
Local Time is:    Sun Mar 03 03:13:14 2013 WEST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x84)    Offline data collection activity
                    was suspended by an interrupting command from host.
                    Auto Offline Data Collection: Enabled.
Self-test execution status:      (   0)    The previous self-test routine completed
                    without error or no self-test has ever
                    been run.
Total time to complete Offline
data collection:         (18807) seconds.
Offline data collection
capabilities:              (0x5b) SMART execute Offline immediate.
                    Auto Offline data collection on/off support.
                    Suspend Offline collection upon new
                    command.
                    Offline surface scan supported.
                    Self-test supported.
                    No Conveyance Self-test supported.
                    Selective Self-test supported.
SMART capabilities:            (0x0003)    Saves SMART data before entering
                    power-saving mode.
                    Supports SMART auto save timer.
Error logging capability:        (0x01)    Error logging supported.
                    General Purpose Logging supported.
Short self-test routine
recommended polling time:      (   1) minutes.
Extended self-test routine
recommended polling time:      ( 314) minutes.
SCT capabilities:            (0x003d)    SCT Status supported.
                    SCT Error Recovery Control supported.
                    SCT Feature Control supported.
                    SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x000b   100   100   016    Pre-fail  Always       -       0
  2 Throughput_Performance  0x0005   134   134   054    Pre-fail  Offline      -       88
  3 Spin_Up_Time            0x0007   156   156   024    Pre-fail  Always       -       413 (Average 323)
  4 Start_Stop_Count        0x0012   100   100   000    Old_age   Always       -       1558
  5 Reallocated_Sector_Ct   0x0033   100   100   005    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x000b   100   100   067    Pre-fail  Always       -       0
  8 Seek_Time_Performance   0x0005   135   135   020    Pre-fail  Offline      -       26
  9 Power_On_Hours          0x0012   100   100   000    Old_age   Always       -       6445
 10 Spin_Retry_Count        0x0013   100   100   060    Pre-fail  Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always       -       934
192 Power-Off_Retract_Count 0x0032   099   099   000    Old_age   Always       -       1739
193 Load_Cycle_Count        0x0012   099   099   000    Old_age   Always       -       1739
194 Temperature_Celsius     0x0002   250   250   000    Old_age   Always       -       24 (Min/Max 14/44)
196 Reallocated_Event_Count 0x0032   100   100   000    Old_age   Always       -       0
197 Current_Pending_Sector  0x0022   100   100   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0008   100   100   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x000a   200   200   000    Old_age   Always       -       0

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
No self-tests have been logged.  [To run self-tests, use: smartctl -t]


SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.



#6 James Litten

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Posted 02 March 2013 - 10:02 PM

The drive looks healthy but it really sounds like the first sector of the drive has been erased.

I've dealt with this problem before but it was quite awhile ago and I'm having trouble finding it in my journal (I try to keep a record of repairs I do).

In the meantime, while I try to find what I did to fix this in the past, here is something you can try to see if the data is still there and if only the first sector is missing.

 

Download TestDisk from
http://www.cgsecurity.org/testdisk-6.13.win.zip
and extract it to your desktop.


Open the folder testdisk-6.13
Double click testdisk_win.exe to run it.

 

TestDisk is a console application so you have to use your keyboard to interact with it instead of your mouse.

Choose Create and hit enter (this makes the file testdisk.log that is automatically created in the folder testdisk-6.13)
Select the drive and choose Proceed and hit enter
It should automatically have Intel (if not, select Intel and let me know) hit enter
Select Analyse and hit enter
Select Quick Search and hit enter
Say 'Y' if it asks if the disk was made in Vista/Win7 (even if it was made in XP say 'yes')

If you see any partition(s), highlight it and press
p
and see if you can see your files and folders there.
If there is more than one partition listed check each one for files and folders by getting back to the list of partitions found (pressing q), highlighting the next one and pressing p again.

If you can see your files and folders and it all looks normal then stop here and go down to the section below called POST TESTDISK.LOG

 

If anything does not look correct then continue on to the DEEPER SEARCH. Get to the screen showing the partitions that it found and press ENTER to coninue.
DEEPER SEARCH is an option at the bottom of the screen.
Highlight it and press ENTER

After the DEEPER SEARCH finishes, if you see the NTFS partition, do the same thing with pressing p to see if you can see your files and folders in any of the partitions found and then press
q
a bunch of times to get out of TestDisk.

 

POST TESTDISK.LOG

I'd like to see the contents of the file testdisk.log that is automatically created in the folder testdisk-6.13 it may just be called testdisk instead of testdisk.log if your Windows is set to hide known extensions and it will have a text file icon.

 

James



#7 Suremire

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Posted 04 March 2013 - 02:37 PM

Hmm. After the initial search is done, this is what I get:

http://img843.imageshack.us/img843/1253/73348846.jpg

 

And this is how it looked during the search:

http://img40.imageshack.us/img40/9272/90685598.jpg



#8 James Litten

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Posted 04 March 2013 - 03:13 PM

Hi

 

Can you post the contents of the contents of testdisk.log?

Or is it not done yet? 2TB is huge (it's like 4000 compact disks) so that can take quite awhile to analyze.

 

James



#9 Suremire

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Posted 04 March 2013 - 03:25 PM

Right, sorry:

 



Sun Mar  3 19:38:19 2013
Command line: TestDisk

TestDisk 6.13, Data Recovery Utility, November 2011
Christophe GRENIER <grenier@cgsecurity.org>
http://www.cgsecurity.org
OS: Windows 7 (7600)
Compiler: GCC 4.3, Cygwin 1007.7
Compilation date: 2011-11-15T08:36:54
ext2fs lib: 1.41.8, ntfs lib: 10:0:0, reiserfs lib: 0.3.1-rc8, ewf lib: 20100226
disk_get_size_win32 IOCTL_DISK_GET_LENGTH_INFO(/dev/sda)=2000398934016
disk_get_size_win32 IOCTL_DISK_GET_LENGTH_INFO(/dev/sdb)=2000398934016
disk_get_size_win32 IOCTL_DISK_GET_LENGTH_INFO(/dev/sdc)=120034123776
disk_get_size_win32 IOCTL_DISK_GET_LENGTH_INFO(\\.\PhysicalDrive0)=2000398934016
disk_get_size_win32 IOCTL_DISK_GET_LENGTH_INFO(\\.\PhysicalDrive1)=2000398934016
disk_get_size_win32 IOCTL_DISK_GET_LENGTH_INFO(\\.\PhysicalDrive2)=120034123776
disk_get_size_win32 IOCTL_DISK_GET_LENGTH_INFO(\\.\C:)=119926685696
filewin32_getfilesize(\\.\H:) GetFileSize err Incorrect function.

filewin32_setfilepointer(\\.\H:) SetFilePointer err Incorrect function.

Warning: can't get size for \\.\H:
disk_get_size_win32 IOCTL_DISK_GET_LENGTH_INFO(\\.\I:)=104857600
disk_get_size_win32 IOCTL_DISK_GET_LENGTH_INFO(\\.\J:)=1874557730304
disk_get_size_win32 IOCTL_DISK_GET_LENGTH_INFO(\\.\K:)=125724262400
filewin32_getfilesize(\\.\L:) GetFileSize err Incorrect function.

filewin32_setfilepointer(\\.\L:) SetFilePointer err Incorrect function.

Warning: can't get size for \\.\L:
file_pread(4,1,buffer,3907038239(258401/239/63)) lseek err Invalid argument
file_pread(5,1,buffer,3907040129(243201/254/63)) lseek err Invalid argument
file_pread(6,1,buffer,234450719(15505/239/63)) lseek err Invalid argument
Hard disk list
Disk /dev/sda - 2000 GB / 1863 GiB - CHS 258401 240 63, sector size=512 - Hitachi HDS723020BLA642, S/N:2020202020204e4d3231303233464e3147504454, FW:MN6OA5C0
Disk /dev/sdb - 2000 GB / 1863 GiB - CHS 243201 255 63, sector size=512 - Hitachi HDS723020BLA642, S/N:2020202020204e4d3231303233464e313057444a, FW:MN6OA5C0
Disk /dev/sdc - 120 GB / 111 GiB - CHS 15505 240 63, sector size=512 - INTEL SSDSC2CW120A3, S/N:564356433432343137304637323142304e472020, FW:400i

Partition table type (auto): Intel
Disk /dev/sdb - 2000 GB / 1863 GiB - Hitachi HDS723020BLA642
Partition table type: Intel

Analyse Disk /dev/sdb - 2000 GB / 1863 GiB - CHS 243201 255 63
Current partition structure:

Partition sector doesn't have the endmark 0xAA55
 



#10 James Litten

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Posted 04 March 2013 - 03:50 PM

Hmmmm...

 

That looks incomplete. I would expect it to show some of the information that you showed us in the screenshots that you posted.  Did it finish its scan and were you able to exit it properly after it was done?

 

Also, it is starting to look like a drive that has been securely erased. Do you recall running anything that might write zeros to the drive in order to clear it? Maybe when you installed the SSD or when you "cleaned out Disk 3" could you have accidentally run something on this disk instead of the intended one?

 

James



#11 Suremire

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Posted 04 March 2013 - 06:10 PM

I did nothing just prior to that disk failing, im sure. It has been weeks since I last did anything at all, and have been using files on that disk daily. Just one day I turned the computer on I noticed the disk was gone in Explorer.

 

Testdisk looked finished, nothing was happening at least. I'll run it again and post everything in a while (it takes time)

 

When I run testdisk, and go through Create>(the disk)>Intel>Analyze It says under the list of partitions (there are none):

 

Partition sector doesn't have the endmark 0xAA55

 

By the way, tanks alot for trying to figure this out


Edited by Suremire, 04 March 2013 - 06:11 PM.


#12 James Litten

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Posted 04 March 2013 - 08:16 PM

It looks like the first sector that holds the MBR (Master Boot Record) is empty or badly corrupted. This is the data which tells what disk volumes are on the hard drive and where they are found. Like the C: drive.

When it is gone, you get the message that it is not initialized like you saw it say.

 

So then we run TestDisk to try to find the partitions since the data that points to them is missing. But there does not seem to be any partitions.

 

The drive is healthy so it does not appear to be caused by a hardware error.

 

This is why I asked if anything was run that could have wiped the disk.

 

At this point, all I can suggest is a paid recovery solution like GetDataBack or R-Studio or Restorer Ultimate or any of the other reputable programs that offer a free trial to tell you if it can recover files. Then you pay for a key to proceed with the recovery.

 

James



#13 Suremire

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Posted 04 March 2013 - 08:52 PM

Again:



Tue Mar  5 00:08:44 2013
Command line: TestDisk

TestDisk 6.13, Data Recovery Utility, November 2011
Christophe GRENIER <grenier@cgsecurity.org>
http://www.cgsecurity.org
OS: Windows 7 (7600)
Compiler: GCC 4.3, Cygwin 1007.7
Compilation date: 2011-11-15T08:36:54
ext2fs lib: 1.41.8, ntfs lib: 10:0:0, reiserfs lib: 0.3.1-rc8, ewf lib: 20100226
disk_get_size_win32 IOCTL_DISK_GET_LENGTH_INFO(/dev/sda)=2000398934016
disk_get_size_win32 IOCTL_DISK_GET_LENGTH_INFO(/dev/sdb)=750156374016
disk_get_size_win32 IOCTL_DISK_GET_LENGTH_INFO(/dev/sdc)=2000398934016
disk_get_size_win32 IOCTL_DISK_GET_LENGTH_INFO(/dev/sdd)=120034123776
disk_get_size_win32 IOCTL_DISK_GET_LENGTH_INFO(\\.\PhysicalDrive0)=2000398934016
disk_get_size_win32 IOCTL_DISK_GET_LENGTH_INFO(\\.\PhysicalDrive1)=750156374016
disk_get_size_win32 IOCTL_DISK_GET_LENGTH_INFO(\\.\PhysicalDrive2)=2000398934016
disk_get_size_win32 IOCTL_DISK_GET_LENGTH_INFO(\\.\PhysicalDrive3)=120034123776
disk_get_size_win32 IOCTL_DISK_GET_LENGTH_INFO(\\.\C:)=119926685696
disk_get_size_win32 IOCTL_DISK_GET_LENGTH_INFO(\\.\D:)=733999279104
disk_get_size_win32 IOCTL_DISK_GET_LENGTH_INFO(\\.\G:)=16154449920
filewin32_getfilesize(\\.\H:) GetFileSize err Incorrect function.

filewin32_setfilepointer(\\.\H:) SetFilePointer err Incorrect function.

Warning: can't get size for \\.\H:
disk_get_size_win32 IOCTL_DISK_GET_LENGTH_INFO(\\.\I:)=104857600
disk_get_size_win32 IOCTL_DISK_GET_LENGTH_INFO(\\.\J:)=1874557730304
disk_get_size_win32 IOCTL_DISK_GET_LENGTH_INFO(\\.\K:)=125724262400
filewin32_getfilesize(\\.\L:) GetFileSize err Incorrect function.

filewin32_setfilepointer(\\.\L:) SetFilePointer err Incorrect function.

Warning: can't get size for \\.\L:
file_pread(4,1,buffer,3907038239(258401/239/63)) lseek err Invalid argument
file_pread(5,1,buffer,1465160129(91201/254/63)) lseek err Invalid argument
file_pread(6,1,buffer,3907040129(243201/254/63)) lseek err Invalid argument
file_pread(7,1,buffer,234450719(15505/239/63)) lseek err Invalid argument
Hard disk list
Disk /dev/sda - 2000 GB / 1863 GiB - CHS 258401 240 63, sector size=512 - Hitachi HDS723020BLA642, S/N:2020202020204e4d3231303233464e3147504454, FW:MN6OA5C0
Disk /dev/sdb - 750 GB / 698 GiB - CHS 91201 255 63, sector size=512 - WDC WD7500AACS-00D6B0, S/N:2020202057202d44435755413434323236333037, FW:01.01A01
Disk /dev/sdc - 2000 GB / 1863 GiB - CHS 243201 255 63, sector size=512 - Hitachi HDS723020BLA642, S/N:2020202020204e4d3231303233464e313057444a, FW:MN6OA5C0
Disk /dev/sdd - 120 GB / 111 GiB - CHS 15505 240 63, sector size=512 - INTEL SSDSC2CW120A3, S/N:564356433432343137304637323142304e472020, FW:400i

Partition table type (auto): Intel
Disk /dev/sdc - 2000 GB / 1863 GiB - Hitachi HDS723020BLA642
Partition table type: Intel

Analyse Disk /dev/sdc - 2000 GB / 1863 GiB - CHS 243201 255 63
Current partition structure:

Partition sector doesn't have the endmark 0xAA55
 






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