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Blank screen and safe mode shut down


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4 replies to this topic

#1 wlc2wlc

wlc2wlc

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  • Local time:03:07 PM

Posted 01 March 2013 - 09:28 PM

Hi, there:

 

My computer is Windows 7 PC and I got a blank white screen at start up.  I try to get to safe mode and safe mode with networking and it automatically shut down.   I was able to get to safe mode with command prompt but it does not have internet access. Since I don't have internet otherwise, it is quite difficult for me to communicate.  I use borrow a phone with data so I can communicate for the time being.  I was suggested to run combofix and saw this forum.  Attached is the log. 

 

Please let me know what I need to do. 

 

Thanks for your help.

 

wlc2wlc

Attached Files



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#2 wlc2wlc

wlc2wlc
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  • Members
  • 2 posts
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  • Local time:03:07 PM

Posted 01 March 2013 - 09:45 PM

Hi, there:

 

My apologies.  I saw others providing a DDS log so here it is.

 

Thanks.

wlc2wlc

 

 

DDS (Ver_2012-11-20.01) - NTFS_AMD64 MINIMAL
Internet Explorer: 8.0.7600.17197
Run by Desmond at 18:42:24 on 2013-03-01
Microsoft Windows 7 Home Premium   6.1.7600.0.1252.2.1033.18.3958.3050 [GMT -8:00]
.
AV: Norton Internet Security *Disabled/Outdated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton Internet Security *Disabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton Internet Security *Disabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
.
============== Running Processes ===============
.
C:\windows\system32\lsm.exe
C:\windows\system32\svchost.exe -k DcomLaunch
C:\windows\system32\svchost.exe -k RPCSS
C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\windows\system32\svchost.exe -k netsvcs
C:\windows\system32\svchost.exe -k LocalSystemNetworkRestricted
C:\windows\system32\svchost.exe -k NetworkService
C:\windows\System32\svchost.exe -k secsvcs
C:\windows\system32\ctfmon.exe
C:\windows\explorer.exe
C:\windows\helppane.exe
C:\windows\system32\notepad.exe
C:\windows\system32\wbem\wmiprvse.exe
C:\windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://ca.yahoo.com/
mStart Page = hxxp://www.google.com/ig/redirectdomain?brand=TSCA&bmod=TSCA
mDefault_Page_URL = hxxp://www.google.com/ig/redirectdomain?brand=TSCA&bmod=TSCA
BHO: &Yahoo! Toolbar Helper: {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
BHO: MSS+ Identifier: {0E8A89AD-95D7-40EB-8D9D-083EF7066A01} - C:\Program Files (x86)\McAfee Security Scan\3.0.318\McAfeeMSS_IE.dll
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: Symantec NCO BHO: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\17.9.0.12\coieplg.dll
BHO: Symantec Intrusion Prevention: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\17.9.0.12\ipsbho.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Windows Live Messenger Companion Helper: {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.7.8313.1002\swg.dll
BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} -
BHO: Ask Toolbar: {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO: SingleInstance Class: {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll
TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\17.9.0.12\coieplg.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\17.9.0.12\coieplg.dll
TB: Ask Toolbar: {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
TB: Yahoo! Toolbar: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} -
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
uRun: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
uRun: [Messenger (Yahoo!)] "C:\PROGRA~2\Yahoo!\Messenger\YahooMessenger.exe" -quiet
uRun: [syshost32] C:\Users\Desmond\AppData\Local\{5FFE4647-8CC5-C15C-A296-FC418059488A}\syshost.exe
mRun: [IAStorIcon] C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
mRun: [SVPWUTIL] C:\Program Files (x86)\TOSHIBA\Utilities\SVPWUTIL.exe SVPwUTIL
mRun: [HWSetup] "C:\Program Files\TOSHIBA\Utilities\HWSetup.exe" hwSetUP
mRun: [KeNotify] C:\Program Files (x86)\TOSHIBA\Utilities\KeNotify.exe
mRun: [ITSecMng] C:\Program Files (x86)\TOSHIBA\Bluetooth Toshiba Stack\ItSecMng.exe /START
mRun: [ToshibaServiceStation] "C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\ToshibaServiceStation.exe" /hide:60
mRun: [TWebCamera] "C:\Program Files (x86)\TOSHIBA\TOSHIBA Web Camera Application\TWebCamera.exe" autorun
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [iTunesHelper] "C:\iTunes\iTunesHelper.exe"
StartupFolder: C:\Users\Desmond\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\OPENOF~1.LNK - C:\Program Files (x86)\OpenOffice.org 3\program\quickstart.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\MCAFEE~1.LNK - C:\Program Files (x86)\McAfee Security Scan\3.0.318\SSScheduler.exe
uPolicies-Explorer: NoDrives = dword:0
mPolicies-Explorer: NoDrives = dword:0
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~2\Office12\EXCEL.EXE/3000
IE: Google Sidewiki... - C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_D183CA64F05FDD98.dll/cmsidewiki.html
IE: {0000036B-C524-4050-81A0-243669A86B9F} - {B63DBA5F-523F-4B9C-A43D-65DF1977EAD3} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {C345E174-3E87-4F41-A01C-B066A90A49B4} - hxxp://trial.trymicrosoftoffice.com/trialoaa/buymsoffice_assets/framework//microsoft/wrc32.ocx
DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: Interfaces\{2CEE8A1A-D41D-41DE-90AE-6262565C0D6D} : DHCPNameServer = 192.168.0.1
TCP: Interfaces\{842B52FA-3BA3-4799-94C1-C7415C79D70B} : DHCPNameServer = 64.71.255.198 64.71.255.253
TCP: Interfaces\{D7C0C0FB-033C-4CA5-BA9F-EF92D66E022A} : DHCPNameServer = 192.168.0.1
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
x64-mStart Page = hxxp://www.toshiba.ca/welcome
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-BHO: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.7.8313.1002\swg64.dll
x64-TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-Run: [NvCplDaemon] RUNDLL32.EXE C:\windows\System32\NvCpl.dll,NvStartup
x64-Run: [TPwrMain] C:\Program Files (x86)\TOSHIBA\Power Saver\TPwrMain.EXE
x64-Run: [HSON] C:\Program Files (x86)\TOSHIBA\TBS\HSON.exe
x64-Run: [SmoothView] C:\Program Files (x86)\Toshiba\SmoothView\SmoothView.exe
x64-Run: [00TCrdMain] C:\Program Files (x86)\TOSHIBA\FlashCards\TCrdMain.exe
x64-Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s
x64-Run: [SynTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe
x64-Run: [ThpSrv] C:\windows\System32\thpsrv /logon
x64-Run: [SmartFaceVWatcher] C:\Program Files (x86)\Toshiba\SmartFaceV\SmartFaceVWatcher.exe
x64-Run: [Teco] "C:\Program Files (x86)\TOSHIBA\TECO\Teco.exe" /r
x64-Run: [TosSENotify] C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosWaitSrv.exe
x64-Run: [HDMICtrlMan] C:\Program Files (x86)\TOSHIBA\HDMICtrlMan\HDMICtrlMan.exe
x64-Run: [TosWaitSrv] C:\Program Files (x86)\TOSHIBA\TPHM\TosWaitSrv.exe
x64-Run: [TosNC] C:\Program Files (x86)\Toshiba\BulletinBoard\TosNcCore.exe
x64-Run: [TosReelTimeMonitor] C:\Program Files (x86)\TOSHIBA\ReelTime\TosReelTimeMonitor.exe
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-SSODL: WebCheck - <orphaned>
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Desmond\AppData\Roaming\Mozilla\Firefox\Profiles\9uw072e5.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.cbc.ca/
FF - prefs.js: network.proxy.type - 0
FF - ExtSQL: !HIDDEN! 2013-02-28 19:21; {cc4cc1dd-2b42-493b-aaae-78f3a2f3033c}; C:\Users\Desmond\AppData\Roaming\Mozilla\Firefox\Profiles\9uw072e5.default\extensions\{cc4cc1dd-2b42-493b-aaae-78f3a2f3033c}.xpi
.
============= SERVICES / DRIVERS ===============
.
R0 SymDS;Symantec Data Store;C:\windows\System32\drivers\NISx64\1109000.00C\symds64.sys [2011-10-11 433200]
R0 SymEFA;Symantec Extended File Attributes;C:\windows\System32\drivers\NISx64\1109000.00C\symefa64.sys [2011-10-11 221304]
R0 Thpdrv;TOSHIBA HDD Protection Driver;C:\windows\System32\drivers\thpdrv.sys [2009-6-29 34880]
R0 Thpevm;TOSHIBA HDD Protection - Shock Sensor Driver;C:\windows\System32\drivers\Thpevm.sys [2009-6-29 14784]
R0 tos_sps64;TOSHIBA tos_sps64 Service;C:\windows\System32\drivers\tos_sps64.sys [2011-1-7 482384]
R2 TVALZFL;TOSHIBA ACPI-Based Value Added Logical and General Purpose Device Filter Driver;C:\windows\System32\drivers\TVALZFL.sys [2009-6-19 14472]
R3 HECIx64;Intel® Management Engine Interface;C:\windows\System32\drivers\HECIx64.sys [2011-1-7 56344]
S1 BHDrvx64;BHDrvx64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_17.0.0.136\Definitions\BASHDefs\20110309.001\BHDrvx64.sys [2011-3-10 1124472]
S1 ccHP;Symantec Hash Provider;C:\windows\System32\drivers\NISx64\1109000.00C\cchpx64.sys [2011-10-11 593544]
S1 IDSVia64;IDSVia64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_17.0.0.136\Definitions\IPSDefs\20110405.001\IDSviA64.sys [2011-4-5 476792]
S1 SymIRON;Symantec Iron Driver;C:\windows\System32\drivers\NISx64\1109000.00C\ironx64.sys [2011-10-11 150064]
S1 SYMTDIv;Symantec Vista Network Dispatch Driver;C:\windows\System32\drivers\NISx64\1109000.00C\symtdiv.sys [2011-10-11 451704]
S2 cfWiMAXService;ConfigFree WiMAX Service;C:\Program Files (x86)\TOSHIBA\ConfigFree\CFIWmxSvcs64.exe [2009-10-27 252784]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 ConfigFree Service;ConfigFree Service;C:\Program Files (x86)\TOSHIBA\ConfigFree\CFSvcs.exe [2009-3-10 46448]
S2 IAStorDataMgrSvc;Intel® Rapid Storage Technology;C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [2011-1-7 13336]
S2 NIS;Norton Internet Security;C:\Program Files (x86)\Norton Internet Security\Engine\17.9.0.12\ccsvchst.exe [2011-10-11 126400]
S2 TOSHIBA eco Utility Service;TOSHIBA eco Utility Service;C:\Program Files\TOSHIBA\TECO\TecoService.exe [2009-9-28 251760]
S2 UNS;Intel® Management & Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2011-1-7 2314240]
S3 BBSvc;Bing Bar Update Service;C:\Program Files (x86)\Microsoft\BingBar\BBSvc.EXE [2011-2-28 183560]
S3 fssfltr;fssfltr;C:\windows\System32\drivers\fssfltr.sys [2012-6-19 48488]
S3 fsssvc;Windows Live Family Safety Service;C:\Program Files (x86)\Windows Live\Family Safety\fsssvc.exe [2012-3-8 1492840]
S3 GamesAppService;GamesAppService;C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe [2010-10-12 206072]
S3 Impcd;Impcd;C:\windows\System32\drivers\Impcd.sys [2009-10-26 151936]
S3 JMCR;JMCR;C:\windows\System32\drivers\jmcr.sys [2009-9-23 144496]
S3 McComponentHostService;McAfee Security Scan Component Host Service;C:\Program Files (x86)\McAfee Security Scan\3.0.318\McCHSvc.exe [2013-2-5 235216]
S3 Netaapl;Apple Mobile Device Ethernet Service;C:\windows\System32\drivers\netaapl64.sys [2011-8-2 22528]
S3 PGEffect;Pangu effect driver;C:\windows\System32\drivers\PGEffect.sys [2011-1-7 35008]
S3 RTL8167;Realtek 8167 NT Driver;C:\windows\System32\drivers\Rt64win7.sys [2011-1-7 291328]
S3 rtl8192se;Realtek Wireless LAN 802.11n PCI-E NIC NT Driver;C:\windows\System32\drivers\rtl8192se.sys [2011-1-7 946688]
S3 TMachInfo;TMachInfo;C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe [2011-1-7 51512]
S3 TOSHIBA HDD SSD Alert Service;TOSHIBA HDD SSD Alert Service;C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe [2009-11-5 137560]
S3 TPCHSrv;TPCH Service;C:\Program Files\TOSHIBA\TPHM\TPCHSrv.exe [2009-10-30 824176]
S3 USBAAPL64;Apple Mobile USB Driver;C:\windows\System32\drivers\usbaapl64.sys [2012-9-28 53760]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\windows\System32\Wat\WatAdminSvc.exe [2011-1-9 1255736]
S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]
.
=============== Created Last 30 ================
.
2013-03-02 02:08:56 -------- d-----w- C:\New folder
2013-03-02 02:04:25 76232 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{7BC2420A-B3C3-4E1D-AC2F-A57843CEE187}\offreg.dll
2013-03-02 01:56:34 98816 ----a-w- C:\windows\sed.exe
2013-03-02 01:56:34 256000 ----a-w- C:\windows\PEV.exe
2013-03-02 01:56:34 208896 ----a-w- C:\windows\MBR.exe
2013-03-01 05:29:18 -------- d-----w- C:\Users\Desmond\AppData\Local\ElevatedDiagnostics
2013-02-28 08:13:11 -------- d-----w- C:\Users\Desmond\AppData\Local\{D0E07EA3-CD83-45C6-9ECB-AF96F051FDF1}
2013-02-28 07:56:42 -------- d-----w- C:\Users\Desmond\AppData\Local\{EE649483-FE58-4EFB-B48D-E18A98465EF5}
2013-02-28 07:32:56 -------- d-----w- C:\Users\Desmond\AppData\Local\{27EC0A80-99C6-44FE-B3FB-8FFF2FD0DE67}
2013-02-28 07:23:30 -------- d-----w- C:\Users\Desmond\AppData\Local\{5FFE4647-8CC5-C15C-A296-FC418059488A}
2013-02-28 02:14:23 -------- d-----w- C:\Users\Desmond\AppData\Local\{D6ACBC6E-92B5-4BF2-823C-564B5942269E}
2013-02-27 02:46:10 9162192 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{7BC2420A-B3C3-4E1D-AC2F-A57843CEE187}\mpengine.dll
2013-02-27 02:38:23 -------- d-----w- C:\Users\Desmond\AppData\Local\{AA11BE86-1499-4967-8B6B-1ADC4D8A27D4}
2013-02-25 17:38:39 -------- d-----w- C:\Users\Desmond\AppData\Local\{CE5C9C0A-36DE-411B-A6CE-892BABE16DBD}
2013-02-24 17:31:08 -------- d-----w- C:\Users\Desmond\AppData\Local\{2CC9D531-A4D5-4C55-992E-8F7356636CF3}
2013-02-23 17:05:17 -------- d-----w- C:\Users\Desmond\AppData\Local\{85B7E54E-0C10-4137-ABDF-4D63551C4AFA}
2013-02-23 02:54:15 -------- d-----w- C:\Users\Desmond\AppData\Local\{38A3C80E-A511-4365-91A2-2AE46F937671}
2013-02-22 02:55:19 -------- d-----w- C:\Users\Desmond\AppData\Local\{99663AF5-1503-4836-B0FD-038ED766B0E3}
2013-02-21 02:07:51 -------- d-----w- C:\Users\Desmond\AppData\Local\{350278FA-699F-464E-BA91-76539FB86ED8}
2013-02-20 01:59:45 -------- d-----w- C:\Users\Desmond\AppData\Local\{DED24297-32A7-4EE9-8726-152F73EDBA26}
2013-02-18 17:53:10 -------- d-----w- C:\Users\Desmond\AppData\Local\{D0A7AA0A-8ACB-4A80-AB83-E46902F727D4}
2013-02-17 17:54:16 -------- d-----w- C:\Users\Desmond\AppData\Local\{BBDE108E-5F83-4D90-998B-28C83C19FCC3}
2013-02-16 17:04:28 -------- d-----w- C:\Users\Desmond\AppData\Local\{10C19A65-9C5C-4357-9757-874160421D31}
2013-02-15 23:04:58 -------- d-----w- C:\Users\Desmond\AppData\Local\{2572EBD1-85E5-4904-907F-CB5A52BA88A4}
2013-02-15 02:09:52 -------- d-----w- C:\Users\Desmond\AppData\Local\{2A1EB7B7-F9FD-4D67-8FD9-D30E95D7F782}
2013-02-14 03:40:14 -------- d-----w- C:\Users\Desmond\AppData\Local\{84804653-247D-40E1-85FC-54E4A20B8A12}
2013-02-14 03:18:08 -------- d-----w- C:\Users\Desmond\AppData\Local\{693EC656-59D2-491E-BA5B-00FDB0F70DDD}
2013-02-13 05:28:18 424960 ----a-w- C:\windows\System32\KernelBase.dll
2013-02-13 02:07:52 -------- d-----w- C:\Users\Desmond\AppData\Local\{89C125B6-81C3-4684-BC56-7739BA45E78D}
2013-02-11 17:51:32 -------- d-----w- C:\Users\Desmond\AppData\Local\{E136E7B9-065D-4B2F-912F-12037EDD6350}
2013-02-10 18:33:58 -------- d-----w- C:\Users\Desmond\AppData\Local\{869424FB-55B3-4451-BD2B-8179FDC4D3CC}
2013-02-09 17:18:34 -------- d-----w- C:\Users\Desmond\AppData\Local\{5B47A1FF-95A5-463B-9586-0F8ED434918A}
2013-02-08 16:14:21 -------- d-----w- C:\Users\Desmond\AppData\Local\{0497B223-52D3-4E7A-8892-757100CB0350}
2013-02-08 03:11:33 -------- d-----w- C:\Users\Desmond\AppData\Local\{29F039A7-AE4E-461C-9FD4-7557BED1602B}
2013-02-07 02:35:51 -------- d-----w- C:\Users\Desmond\AppData\Local\{BA23DBF5-9E28-4119-9486-2EF78A3EE5F8}
2013-02-06 03:30:14 -------- d-----w- C:\Users\Desmond\AppData\Local\{CE5912BB-86AA-42F6-B243-A3FB91AC3455}
2013-02-03 18:41:04 -------- d-----w- C:\Users\Desmond\AppData\Local\{65048940-3B98-45A8-AB2A-F740837E4808}
2013-02-02 17:18:00 -------- d-----w- C:\Users\Desmond\AppData\Local\{847ABFFB-7B50-4083-ADAD-56E8B041D494}
2013-02-02 02:01:55 -------- d-----w- C:\Users\Desmond\AppData\Local\{6885C72D-CC2E-4F14-A5F3-111B4781B6E2}
2013-02-01 01:07:01 -------- d-----w- C:\Users\Desmond\AppData\Local\{CA92B528-5A33-43A3-844D-68B8E189415F}
.
==================== Find3M  ====================
.
2013-02-27 06:31:35 691568 ----a-w- C:\windows\SysWow64\FlashPlayerApp.exe
2013-02-27 06:31:34 71024 ----a-w- C:\windows\SysWow64\FlashPlayerCPLApp.cpl
2013-01-17 09:28:58 273840 ------w- C:\windows\System32\MpSigStub.exe
2013-01-08 03:41:09 1638912 ----a-w- C:\windows\System32\mshtml.tlb
2013-01-08 03:12:29 1638912 ----a-w- C:\windows\SysWow64\mshtml.tlb
2013-01-05 05:57:43 5500776 ----a-w- C:\windows\System32\ntoskrnl.exe
2013-01-05 05:02:17 3957608 ----a-w- C:\windows\SysWow64\ntkrnlpa.exe
2013-01-05 05:02:17 3902312 ----a-w- C:\windows\SysWow64\ntoskrnl.exe
2013-01-04 05:41:01 1893224 ----a-w- C:\windows\System32\drivers\tcpip.sys
2013-01-04 05:40:54 287576 ----a-w- C:\windows\System32\drivers\FWPKCLNT.SYS
2013-01-04 05:37:01 362496 ----a-w- C:\windows\System32\wow64win.dll
2013-01-04 05:37:00 243200 ----a-w- C:\windows\System32\wow64.dll
2013-01-04 05:37:00 13312 ----a-w- C:\windows\System32\wow64cpu.dll
2013-01-04 05:36:33 215040 ----a-w- C:\windows\System32\winsrv.dll
2013-01-04 05:33:49 16384 ----a-w- C:\windows\System32\ntvdm64.dll
2013-01-04 05:27:03 6144 ---ha-w- C:\windows\System32\api-ms-win-security-base-l1-1-0.dll
2013-01-04 05:27:03 3072 ---ha-w- C:\windows\System32\api-ms-win-core-xstate-l1-1-0.dll
2013-01-04 05:27:03 3072 ---ha-w- C:\windows\System32\api-ms-win-core-util-l1-1-0.dll
2013-01-04 05:27:02 4608 ---ha-w- C:\windows\System32\api-ms-win-core-threadpool-l1-1-0.dll
2013-01-04 05:27:02 4096 ---ha-w- C:\windows\System32\api-ms-win-core-sysinfo-l1-1-0.dll
2013-01-04 05:27:02 4096 ---ha-w- C:\windows\System32\api-ms-win-core-synch-l1-1-0.dll
2013-01-04 05:27:01 3584 ---ha-w- C:\windows\System32\api-ms-win-core-rtlsupport-l1-1-0.dll
2013-01-04 05:27:01 3072 ---ha-w- C:\windows\System32\api-ms-win-core-string-l1-1-0.dll
2013-01-04 05:27:00 4608 ---ha-w- C:\windows\System32\api-ms-win-core-processthreads-l1-1-0.dll
2013-01-04 05:27:00 3584 ---ha-w- C:\windows\System32\api-ms-win-core-processenvironment-l1-1-0.dll
2013-01-04 05:27:00 3072 ---ha-w- C:\windows\System32\api-ms-win-core-profile-l1-1-0.dll
2013-01-04 04:51:09 5120 ----a-w- C:\windows\SysWow64\wow32.dll
2013-01-04 04:51:08 274944 ----a-w- C:\windows\SysWow64\KernelBase.dll
2013-01-04 03:22:49 3150848 ----a-w- C:\windows\System32\win32k.sys
2013-01-04 03:19:55 338432 ----a-w- C:\windows\System32\conhost.exe
2013-01-04 02:48:37 25600 ----a-w- C:\windows\SysWow64\setup16.exe
2013-01-04 02:48:34 7680 ----a-w- C:\windows\SysWow64\instnm.exe
2013-01-04 02:48:34 14336 ----a-w- C:\windows\SysWow64\ntvdm64.dll
2013-01-04 02:48:33 2048 ----a-w- C:\windows\SysWow64\user.exe
2013-01-04 02:43:35 3584 ---ha-w- C:\windows\SysWow64\api-ms-win-core-xstate-l1-1-0.dll
2013-01-04 02:43:34 6144 ---ha-w- C:\windows\SysWow64\api-ms-win-security-base-l1-1-0.dll
2013-01-04 02:43:34 4608 ---ha-w- C:\windows\SysWow64\api-ms-win-core-threadpool-l1-1-0.dll
2013-01-04 02:43:34 3072 ---ha-w- C:\windows\SysWow64\api-ms-win-core-util-l1-1-0.dll
2012-12-20 14:07:05 1198080 ----a-w- C:\windows\System32\wininet.dll
2012-12-20 14:03:01 57856 ----a-w- C:\windows\System32\licmgr10.dll
2012-12-20 12:59:24 981504 ----a-w- C:\windows\SysWow64\wininet.dll
2012-12-20 12:56:56 482816 ----a-w- C:\windows\System32\html.iec
2012-12-20 12:01:14 386048 ----a-w- C:\windows\SysWow64\html.iec
2012-12-20 11:28:50 44544 ----a-w- C:\windows\SysWow64\licmgr10.dll
2012-12-16 16:52:02 46080 ----a-w- C:\windows\System32\atmlib.dll
2012-12-16 14:40:45 367616 ----a-w- C:\windows\System32\atmfd.dll
2012-12-16 14:25:27 295424 ----a-w- C:\windows\SysWow64\atmfd.dll
2012-12-16 14:25:19 34304 ----a-w- C:\windows\SysWow64\atmlib.dll
2012-12-07 05:41:16 441856 ----a-w- C:\windows\System32\Wpc.dll
2012-12-07 05:35:34 2745856 ----a-w- C:\windows\System32\gameux.dll
2012-12-07 05:04:20 308736 ----a-w- C:\windows\SysWow64\Wpc.dll
2012-12-07 04:57:38 2576384 ----a-w- C:\windows\SysWow64\gameux.dll
2012-12-07 03:21:08 45568 ----a-w- C:\windows\SysWow64\oflc-nz.rs
.
============= FINISH: 18:42:31.29 ===============
 



#3 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 02 March 2013 - 10:34 AM


Hello wlc2wlc

Welcome to The Forums!!

Around here they call me Gringo and I'll be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.

For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

How to tell > 32 or 64 bit

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.
  • To enter System Recovery Options by using Windows installation disc:
    • Insert the installation disc.
    • Restart your computer.
    • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
    • Click Repair your computer.
    • Select US as the keyboard language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account and click Next.
    On the System Recovery Options menu you will get the following options:

      • Startup Repair
        System Restore
        Windows Complete PC Restore
        Windows Memory Diagnostic Tool
        Command Prompt
    • Select Command Prompt
    • In the command window type in notepad and press Enter.
    • The notepad opens. Under File menu select Open.
    • Select "Computer" and find your flash drive letter and close the notepad.
    • In the command window type e:\frst64.exe or e:\frst.exe and press Enter
      Note: Replace letter e with the drive letter of your flash drive.
    • The tool will start to run.
    • When the tool opens click Yes to disclaimer.
    • First Press the Scan button.
    • It will make a log (FRST.txt)
    • Second Type the following in the edit box after "Search:". services.exe
    • Click the Search button
    • It will make a log (Search.txt)
    I want you to poste Both the FRST.txt report and the Search.txt into your reply to me

    Gringo




I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#4 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 05 March 2013 - 01:32 AM



Hello

48 Hour bump

It has been more than 48 hours since my last post.
  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

  • Gringo


I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
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  • Gender:Male
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  • Local time:07:07 PM

Posted 08 March 2013 - 03:37 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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