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Unable To Access Internet On My Laptop


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#1 marinewife

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Posted 03 April 2006 - 12:14 AM

Hello!
When I boot up, I am getting an error message that says: ibm0001.exe-Unable to locate DLL and a black box that pops up and has C:\WINNT\system32\svchost.exe at the top. I'm also unable to access the internet. When it comes up, it gives me a blue screen (C:\secure32.html) and says something about spyware but I am unable to remove it. Please help!

Thanks!

Edited by marinewife, 03 April 2006 - 12:16 AM.


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#2 Rimmer

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Posted 03 April 2006 - 01:09 AM

Try rebooting your computer into Safe Mode and then run any Anti-virus or anti-spyware software you have installed. If you are not sure how to boot in Safe Mode there is a tutorial here:
Safe Mode Tutorial

Reboot and see if that helps. If you can get online then run some online anti-virus scans e.g.

Free online anti-trojan scans:

Online trojan scanner: http://www.windowsecurity.com/trojanscan/

Free online Anti-Virus scans:
They do take some time to load and run and in some cases you can only use Internet Explorer, with ActiveX enabled, to access them but they are an excellent support for your existing anti-virus program.

Panda Activescan online - http://www.pandasoftware.com/products/activescan.htm
Internet Explorer only. Requires email address. Requires Active-X components to be installed. Approx 12MB download.

BitDefender online scan - http://www.bitdefender.com/scan8/ie.html
Internet Explorer only. Must agree to a EULA. Requires Active-X control "Bitdefender OnlineScanner v8". Some of the options are not clearly explained.

McAfee online scan - http://www.pcpitstop.com/freescan/

eTrust Antivirus - http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Requires "CA Web Scan Control" Active-X component installed.The "eTrust Antivrus Web Scanner" loads signatures, end of load indicated by display of drives under 'My Computer'.
Tick 'Cure' when the scan is completed.

Trend Micro Housecall - http://uk.trendmicro-europe.com/enterprise...call_launch.php
(European version, supports Netscape, Mozilla, Firefox and Opera)
or http://housecall.antivirus.com/ (IE only)

Kaspersky - http://www.kaspersky.com/scanforvirus
Link to 'Online Scan' at the top rhs of the page. Requires IE and Active-X components.
"does not scan RAM, boot sectors and MBRs, so it cannot detect malicious code located in these areas."

Symantec Security Check - http://security.symantec.com/ssc/home.asp?...CVGZBZTVOGXFSTZ
The virus scan "will not examine compressed files and will not fix files it finds to be infected."
The security check is somewhat alarmist.

F-Secure - http://support.f-secure.com/ols/start.html
Requires IE and installation of "online F-secure form" active-X component

Let us know what happens. :thumbsup:

Soltek QBIC, Pentium 4 3.0GHz, 512MB RAM, 200GB SATA HDD, ATI Radeon 9600XT 256MB, Netgear 54Mb/s WAP, ridiculously expensive Satellite Broadband
Windows XP Home SP2, Trend Micro Internet Security, Firefox, Thunderbird, AdAwareSE, Spybot S&D, SpywareBlaster, A-squared Free, Ewido Security Suite.

#3 marinewife

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Posted 03 April 2006 - 05:51 PM

Thank you for your quick response! I had already ran the anti-virus software in safe mode and it detected 6 things and deleted them. After rebooting, I still have the same problems! I am unable to access any of the online anti-virus scans because I am still unable to access the internet! I'm not sure what to do!

#4 Rimmer

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Posted 04 April 2006 - 02:37 AM

While your waiting for someone with better ideas than mine give some more details please:

says something about spyware but I am unable to remove it.

What is the exact error message?
What anti-virus software do you have installed and has it been updated?
What anti-spyware software do you have installed if any?

On another PC download Ewido: (Only suitable for Win 2000, NT and XP systems)
Ewido download
When installing it untick 'Install Background Guard' and 'Install Scan via Context Menu'.

Also get the manual update of Ewido:
http://www.ewido.net/en/download/updates/

Full signature database ~4.5MB download.

Read the help notes on how to manually update Ewido then burn the files you downloaded to a CD so you can install them on your problem PC. Install Ewido and update it manually then run it's scan in Safe Mode if possible.

Soltek QBIC, Pentium 4 3.0GHz, 512MB RAM, 200GB SATA HDD, ATI Radeon 9600XT 256MB, Netgear 54Mb/s WAP, ridiculously expensive Satellite Broadband
Windows XP Home SP2, Trend Micro Internet Security, Firefox, Thunderbird, AdAwareSE, Spybot S&D, SpywareBlaster, A-squared Free, Ewido Security Suite.




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