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Trend Micro Anti Virus will not open


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2 replies to this topic

#1 kboud

kboud

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Posted 28 February 2013 - 09:27 PM

hi everybody,

 

IT professional here, well i wouldnt call me a pro. Very recently i noticed my anti virus wasn't open. when i would try to open it would not. obviously my first idea is Malwarebytes.

I ran malwarebytes and think it found 1 thing; removed rebooted and same issue. did a search in the local profile and found a few rogue .exe.: removed them and still same.

 

doing some online searching brought me here. i ran the combo fix and would like to see what somebody sees that i am missing.

 

ComboFix 13-02-26.01 - KALIL 02/28/2013  19:45:02.1.2 - x86
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.3317.2096 [GMT -6:00]
Running from: c:\users\KALIL\Desktop\ComboFix.exe
AV: Trend Micro Titanium Internet Security 2012 *Disabled/Updated* {B7599298-8445-728A-A5C7-A26A082C8BDA}
SP: Trend Micro Titanium Internet Security 2012 *Disabled/Updated* {0C38737C-A27F-7D04-9F77-991873ABC167}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
(((((((((((((((((((((((((   Files Created from 2013-02-01 to 2013-03-01  )))))))))))))))))))))))))))))))
.
.
2013-03-01 01:56 . 2013-03-01 01:56 -------- d-----w- c:\users\Default\AppData\Local\temp
2013-03-01 01:20 . 2013-03-01 01:20 60872 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{E2109F84-26D3-479A-A9FF-E4F0A976A16F}\offreg.dll
2013-03-01 01:02 . 2013-02-19 09:58 6954968 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{E2109F84-26D3-479A-A9FF-E4F0A976A16F}\mpengine.dll
2013-02-25 21:49 . 2013-02-25 21:49 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2013-02-25 21:49 . 2012-12-14 22:49 21104 ----a-w- c:\windows\system32\drivers\mbam.sys
2013-02-23 02:03 . 2013-02-23 02:03 -------- d-----w- c:\programdata\188F1432-103A-4ffb-80F1-36B633C5C9E1
2013-02-23 02:03 . 2013-02-23 02:03 -------- d-----w- c:\program files\iPod
2013-02-15 22:31 . 2013-02-15 22:31 186432 ----a-w- c:\program files\Internet Explorer\Plugins\nppdf32.dll
2013-02-14 01:26 . 2013-01-04 03:00 2347008 ----a-w- c:\windows\system32\win32k.sys
2013-02-14 01:26 . 2013-01-05 05:00 3967848 ----a-w- c:\windows\system32\ntkrnlpa.exe
2013-02-14 01:26 . 2013-01-05 05:00 3913064 ----a-w- c:\windows\system32\ntoskrnl.exe
2013-02-14 01:26 . 2013-01-03 05:05 1293672 ----a-w- c:\windows\system32\drivers\tcpip.sys
2013-02-14 01:26 . 2013-01-03 05:04 187752 ----a-w- c:\windows\system32\drivers\FWPKCLNT.SYS
2013-02-14 01:26 . 2013-01-04 04:50 169984 ----a-w- c:\windows\system32\winsrv.dll
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-03-01 01:31 . 2012-04-11 10:51 691568 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-03-01 01:31 . 2011-05-18 11:25 71024 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-01-17 07:28 . 2010-11-28 21:04 232336 ------w- c:\windows\system32\MpSigStub.exe
2012-12-16 14:13 . 2012-12-29 22:55 295424 ----a-w- c:\windows\system32\atmfd.dll
2012-12-16 14:13 . 2012-12-29 22:55 34304 ----a-w- c:\windows\system32\atmlib.dll
2012-12-13 19:50 . 2012-12-13 19:50 6112864 ----a-w- c:\windows\system32\usbaaplrc.dll
2012-12-13 19:50 . 2012-12-13 19:50 45056 ----a-w- c:\windows\system32\drivers\usbaapl.sys
2012-12-07 12:26 . 2013-01-08 19:13 308736 ----a-w- c:\windows\system32\Wpc.dll
2012-12-07 12:20 . 2013-01-08 19:13 2576384 ----a-w- c:\windows\system32\gameux.dll
2012-12-07 10:46 . 2013-01-08 19:13 43520 ----a-w- c:\windows\system32\csrr.rs
2012-12-07 10:46 . 2013-01-08 19:13 30720 ----a-w- c:\windows\system32\usk.rs
2012-12-07 10:46 . 2013-01-08 19:13 45568 ----a-w- c:\windows\system32\oflc-nz.rs
2012-12-07 10:46 . 2013-01-08 19:13 44544 ----a-w- c:\windows\system32\pegibbfc.rs
2012-12-07 10:46 . 2013-01-08 19:13 20480 ----a-w- c:\windows\system32\pegi-pt.rs
2012-12-07 10:46 . 2013-01-08 19:13 23552 ----a-w- c:\windows\system32\oflc.rs
2012-12-07 10:46 . 2013-01-08 19:13 20480 ----a-w- c:\windows\system32\pegi-fi.rs
2012-12-07 10:46 . 2013-01-08 19:13 46592 ----a-w- c:\windows\system32\fpb.rs
2012-12-07 10:46 . 2013-01-08 19:13 20480 ----a-w- c:\windows\system32\pegi.rs
2012-12-07 10:46 . 2013-01-08 19:13 21504 ----a-w- c:\windows\system32\grb.rs
2012-12-07 10:46 . 2013-01-08 19:13 40960 ----a-w- c:\windows\system32\cob-au.rs
2012-12-07 10:46 . 2013-01-08 19:13 15360 ----a-w- c:\windows\system32\djctq.rs
2012-12-07 10:46 . 2013-01-08 19:13 55296 ----a-w- c:\windows\system32\cero.rs
2012-12-07 10:46 . 2013-01-08 19:13 51712 ----a-w- c:\windows\system32\esrb.rs
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"LightScribe Control Panel"="c:\program files\Common Files\LightScribe\LightScribeControlPanel.exe" [2008-06-09 2363392]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2009-09-11 141848]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2009-09-11 173592]
"Persistence"="c:\windows\system32\igfxpers.exe" [2009-09-11 150552]
"EEventManager"="c:\progra~1\EPSONS~1\EVENTM~1\EEventManager.exe" [2009-04-07 673616]
"ArcSoft Connection Service"="c:\program files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe" [2010-10-28 207424]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2012-12-03 946352]
"APSDaemon"="c:\program files\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2013-01-28 59720]
"Trend Micro Titanium"="c:\program files\Trend Micro\Titanium\UIFramework\uiWinMgr.exe" [2012-12-18 1304296]
"DiscWizardMonitor.exe"="c:\program files\Seagate\DiscWizard\DiscWizardMonitor.exe" [2011-06-30 2638152]
"Seagate Scheduler2 Service"="c:\program files\Common Files\Seagate\Schedule2\schedhlp.exe" [2011-06-30 395152]
"Trend Micro Client Framework"="c:\program files\Trend Micro\UniClient\UiFrmWrk\UIWatchDog.exe" [2012-02-27 133424]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2012-10-25 421888]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2013-02-20 152392]
.
c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
HP Button Manager.lnk - c:\program files\HP\Button Manager\BM.exe [2011-1-13 249856]
Magic-i.lnk - c:\program files\ArcSoft\Magic-i 3\Magic-i.exe [2011-1-13 530944]
NETGEAR WNA1100 Genie.lnk - c:\program files\NETGEAR\WNA1100\WNA1100.exe [2012-12-29 8247264]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HostManager]
2010-03-08 07:27 41800 ----a-w- c:\program files\Common Files\aol\1290979183\ee\aolsoftware.exe
.
R2 Amsp;Trend Micro Solution Platform;c:\program files\Trend Micro\AMSP\coreServiceShell.exe coreFrameworkHost.exe [x]
R3 jswpsapi;JumpStart Wi-Fi Protected Setup;c:\program files\NETGEAR\WNA1100\jswpsapi.exe [x]
R3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;c:\windows\system32\drivers\rdpvideominiport.sys [x]
R3 SrvHsfPCIe;SrvHsfPCIe;c:\windows\system32\DRIVERS\VSTBS33.SYS [x]
R3 SrvHsfV92;SrvHsfV92;c:\windows\system32\DRIVERS\VSTDPV3.SYS [x]
R3 SrvHsfWinac;SrvHsfWinac;c:\windows\system32\DRIVERS\VSTCNXT3.SYS [x]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys [x]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [x]
S0 SCMNdisP;General NDIS Protocol Driver;c:\windows\system32\DRIVERS\scmndisp.sys [x]
S0 vididr;Acronis Virtual Disk;c:\windows\system32\DRIVERS\vididr.sys [x]
S0 vidsflt53;Acronis Disk Storage Filter (53);c:\windows\system32\DRIVERS\vsflt53.sys [x]
S1 jswpslwf;JumpStart Wireless Filter Driver;c:\windows\system32\DRIVERS\jswpslwf.sys [x]
S1 tmevtmgr;tmevtmgr;c:\windows\system32\DRIVERS\tmevtmgr.sys [x]
S2 HsfXAudioService;HsfXAudioService;c:\windows\system32\svchost.exe [x]
S2 SgtSch2Svc;Seagate Scheduler2 Service;c:\program files\Common Files\Seagate\Schedule2\schedul2.exe [x]
S2 SSPORT;SSPORT;c:\windows\system32\Drivers\SSPORT.sys [x]
S2 WSWNA1100;WSWNA1100;c:\program files\NETGEAR\WNA1100\WifiSvc.exe [x]
S3 athur;Atheros AR9271 Wireless Network Adapter Service;c:\windows\system32\DRIVERS\athur.sys [x]
S3 HSXHWBS3;HSXHWBS3;c:\windows\system32\DRIVERS\HSXHWBS3.sys [x]
S3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt86win7.sys [x]
.
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
HsfXAudioService REG_MULTI_SZ    HsfXAudioService
GPSvcGroup REG_MULTI_SZ    GPSvc
.
[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{10880D85-AAD9-4558-ABDC-2AB1552D831F}]
2008-06-09 16:14 451872 ----a-w- c:\program files\Common Files\LightScribe\LSRunOnce.exe
.
Contents of the 'Scheduled Tasks' folder
.
2013-03-01 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2012-04-11 01:31]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.yahoo.com/
uInternet Settings,ProxyOverride = <local>;*.local
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office12\EXCEL.EXE/3000
TCP: DhcpNameServer = 68.105.28.11 68.105.29.11 68.105.28.12
.
- - - - ORPHANS REMOVED - - - -
.
HKLM-Run-jswtrayutil - c:\program files\NETGEAR\WNA1100\jswtrayutil.exe
.
.
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
Completion time: 2013-02-28  20:07:21
ComboFix-quarantined-files.txt  2013-03-01 02:07
.
Pre-Run: 9,406,803,968 bytes free
Post-Run: 10,319,290,368 bytes free
.
- - End Of File - - 203D5C823F1691937AA4AB8C1FD65973
 

Edit: Moved from Windows 7 Forum since Combofix log is appended.

Roger


Edited by rotor123, 28 February 2013 - 09:34 PM.


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#2 nasdaq

nasdaq

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Posted 02 March 2013 - 10:09 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.
 
If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===
Please download ComboFix from any of the links below, and save it to your desktop. For information regarding this download, please visit this web page: http://www.bleepingcomputer.com/combofix/how-to-use-combofix
 
IMPORTANT !!! Save ComboFix.exe to your Desktop
 
1. Close any open browsers.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
3. Do not install any other programs until this if fixed.
 
How to : Disable Anti-virus and Firewall...
http://www.bleepingcomputer.com/forums/topic114351.html
 
Double click on ComboFix.exe & follow the prompts.
  • When finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt
Note: Do not mouse click ComboFix's window while it's running. That may cause it to stall
 
Note: If you have difficulty properly disabling your protective programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html
 
Note: If after running ComboFix you get this error message "Illegal operation attempted on a registry key that has been marked for deletion." when attempting to run a program all you need to do is restart the computer to reset the registry.
===
 
Third party programs if not up to date can be the cause of infiltration an infection.
 
Please run this security check for my review.
 
Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
===
 
Search and delete the AdWare, PUP (Potentially Unwanted Program) installed on your computer.
 
Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete tab follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Rn].txt (n is a number).
Please post the logs and let me know if the problem persists.


#3 nasdaq

nasdaq

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Posted 08 March 2013 - 08:39 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.




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