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Trojan zeroaccess.inf4 please help me


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#1 qwertyas182

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Posted 27 February 2013 - 10:14 PM

I'm running windows 7 64 bit and I can not get Norton to delete the ZeroAccess.inf4.  I have tried the Power Eraser and all the options listed on Nortons fix for the problem.

 

Please help me. Thank You



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#2 CatByte

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Posted 27 February 2013 - 10:38 PM

Please do the following:

Download the appropriate version for your system of the Farbar Recovery Scan Tool and save it to a flash drive. (Choose the correct version depending on which architecture operating system you are using, 32bit (x86) or 64 (x64) bit)

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Choose your language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.
  • To enter System Recovery Options by using Windows installation disc:
    • Insert the installation disc.
    • Restart your computer.
    • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
    • Click Repair your computer.
    • Choose your language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account an click Next.
    On the System Recovery Options menu you will get the following options:

      • Startup Repair
        System Restore
        Windows Complete PC Restore
        Windows Memory Diagnostic Tool
        Command Prompt
    • Select Command Prompt
    • In the command window type in notepad and press Enter.
    • The notepad opens. Under File menu select Open.
    • Select "Computer" and find your flash drive letter and close the notepad.
    • In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
      Note: Replace letter e with the drive letter of your flash drive.
    • The tool will start to run.
    • When the tool opens click Yes to the disclaimer.
    • Place a check next to List Drivers MD5 as well as the default check marks that are already there
    • Press Scan button.
    • FRST will let you know when the scan is complete and has written the FRST.txt to file, close out this message, then type the following into the search box:
      services.exe
    • now press the search button
    • when the search is complete, search.txt will also be written to your USB
    • type exit and reboot the computer normally
    • please copy and paste both logs in your reply.(FRST.txt and Search.txt)

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#3 qwertyas182

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Posted 01 March 2013 - 10:23 PM

Here it is the logs!

Attached Files



#4 CatByte

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Posted 01 March 2013 - 11:22 PM

Please do the following:


Open notepad (Start =>All Programs => Accessories => Notepad). Please copy the entire contents of the code box below. (To do this highlight the contents of the box, right click on it and select copy. Right-click in the open notepad and select Paste). Save it on the flashdrive as fixlist.txt
start
2013-03-01 19:02 - 2012-09-17 08:00 - 00000266 ____A C:\Windows\Tasks\AutoKMS.job
C:\Windows\Installer\{50065996-f398-f1d0-9e77-d80484d5b00c}
end
NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system

Now please enter System Recovery Options then select Command Prompt

Run FRST (or FRST64 if you have the 64bit version) and press the Fix button just once and wait.
The tool will make a log on the flashdrive (Fixlog.txt) please post it to your reply.

Reboot Normally.


NEXT


Please download TDSSKiller.zip
  • Extract it to your desktop
  • Double click TDSSKiller.exe
  • when the window opens, click on Change Parameters
  • under ”Additional options”, put a check mark in the box next to “Detect TDLFS File System”
  • click OK
  • Press Start Scan
    • If Malicious objects are found then ensure Cure is selected
    • If TDLFS File System/TDSS File system is found then ensure Cure is selected (if cure is not available, choose skip)
    • Then click Continue > Reboot now
  • Copy and paste the log in your next reply
    • A copy of the log will be saved automatically to the root of the drive (typically C:\)
  • NEXT

    Refer to the ComboFix User's Guide
    • Download ComboFix from the following location:

      Link

      * IMPORTANT !!! Place ComboFix.exe on your Desktop
    • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with ComboFix.
      You can get help on disabling your protection programs here
    • Double click on ComboFix.exe & follow the prompts.
    • Your desktop may go blank. This is normal. It will return when ComboFix is done. ComboFix may reboot your machine. This is normal.
    • When finished, it shall produce a log for you. Post that log in your next reply

      Note:
      Do not mouseclick combofix's window whilst it's running. That may cause it to stall.


      ---------------------------------------------------------------------------------------------
    • Ensure your AntiVirus and AntiSpyware applications are re-enabled.

      ---------------------------------------------------------------------------------------------
    NOTE: If you encounter a message "illegal operation attempted on registry key that has been marked for deletion" and no programs will run - please just reboot and that will resolve that error.



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#5 qwertyas182

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Posted 02 March 2013 - 12:19 AM

Result of TDSSKiller is not found threat

 

Here it is the logs.

Attached Files



#6 CatByte

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Posted 02 March 2013 - 09:35 AM

Please run the following:


Please download Junkware Removal Tool to your desktop.
  • Shutdown your antivirus to avoid any conflicts.
  • Right-mouse click JRT.exe and select Run as administrator
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message
  • NEXT


    Download AdwCleaner from here and save it to your desktop.
    • Run AdwCleaner and select Delete
    • Once done it will ask to reboot, allow the reboot
    • On reboot a log will be produced, please attach the content of the log to your next reply
    NEXT


    Please download Malwarebytes Anti-Malware
    • Double Click mbam-setup.exe to install the application.
    • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
    • If an update is found, it will download and install the latest version.
    • Once the program has loaded, select "Perform Quick Scan", then click Scan.
    • The scan may take some time to finish, so please be patient.
    • When the scan is complete, click OK, then Show Results to view the results.
    • Make sure that everything is checked, and click Remove Selected. <-- very important
    • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
    • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
    • Copy&Paste the entire report in your next reply.
    Extra Note:If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.


    NEXT


    Go here to run an online scanner from ESET.
    • Turn off the real time scanner of any existing antivirus program while performing the online scan
    • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
    • When asked, allow the activeX control to install
    • Click Start
    • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
    • Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
    • Click Scan
    • Wait for the scan to finish
    • When the scan completes, press the LIST OF THREATS FOUND button
    • Press EXPORT TO TEXT FILE , name the file ESETSCAN and save it to your desktop
    • Include the contents of this report in your next reply.
    • Press the BACK button.
    • Press Finish

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#7 qwertyas182

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Posted 02 March 2013 - 01:47 PM

Here it is the logs

Attached Files



#8 CatByte

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Posted 02 March 2013 - 07:41 PM

Please do the following:
  • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below.
  • They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".

  • Copy/paste the text inside the Codebox below into notepad:

    Here's how to do that:
    Press the WinKey + R to open a run box, type Notepad > click OK.
    This will open an empty notepad file:

    Copy all the text inside of the code box - Press Ctrl+C (or right click on the highlighted section and choose 'copy')
    File::
    C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\adobe.cs6.all.products.activator.(x32.y.x64)_up01-MPT.exe	
    C:\Program Files\IDM\Patch.exe	
    C:\Users\Mathias\Downloads\Programs\winamp563_full_emusic-7plus_all.exe	
    C:\Users\Mathias\Downloads\Programs\WindowBlinds_Enhanced_v6.exe	
    C:\Users\Mathias\Downloads\Programs\WindowBlinds_Enhanced_v6_2.exe	
    C:\Windows\AutoKMS\AutoKMS.exe	
    D:\Hard Disk External Part 2\Local Disk D\Data backup dari my document\Installer\Crayon Physics Deluxe\CrayonPhysicsDeluxeSetup.exe	
    D:\Hard Disk External Part 2\Local Disk D\Installer\DTLite4413-0173.exe	
    D:\Hard Disk External Part 2\Local Disk D\Installer\SoftonicDownloader_for_dziobas-rar-player.exe	
    D:\Hard Disk External Part 2\Local Disk D\New folder\NTR2012.exe	
    D:\Hard Disk External Part 2\Local Disk D\Software\anchor.exe	
    D:\Hard Disk External Part 2\Local Disk D\Software\SetupImgBurn_2.5.7.0.exe	
    D:\Hard Disk External Part 2\Local Disk D\Vivaz Pro Mathias\iphoneunlocktoolkit.exe	
    D:\Hard Disk External Part 2\Local Disk D\WINDOWS 7 64 BIT\WIN7_SP1 AIO_EN_DVD.ISO	
    D:\Software\Adobe Photoshop\JAMU\@dob3 @ctiv@t0r Update 1.rar	
    D:\Software\Adobe Photoshop\JAMU\adobe.cs6.all.products.activator.(x32.y.x64)_up01-MPT\adobe.cs6.all.products.activator.(x32.y.x64)_up01-mpt.exe	
    D:\Software\IDM Unplugged\Patch.exe	
    D:\Software\IDM Unplugged\Internet Download Manager v6.12 Build 22 Final\Patch\BRD\Patch.exe	
    D:\Software\IDM Unplugged\Internet Download Manager v6.12 Build 22 Final\Patch\iOTA\iOTAPatch.exe	
    D:\Software\ImgBurn\SetupImgBurn_2.5.7.0.exe	
    D:\Software\Nitro PDF\kg_np8.exe	
    D:\Software\Nitro PDF\nitro pdf pro 8.7z	
    D:\Software\Unlocker\unlocker-1.9.1-x64.zip	
    D:\Software\Unlocker\Unlocker1.9.1-x64.exe
    D:\Software\Windows Blind\New folder (2)\[files.indowebster.com]-WindowBlinds_7.3_-_patch.rar	
    D:\Software\Windows Blind\New folder (2)\Patch WindowBlinds 7.3\Patch\Patch WindowBlinds 7 By Exus.exe	
    
    ClearJavaCache::
    
    Now paste the copied text into the open notepad - press CTRL+V (or right click and choose 'paste')

    Save this file to your desktop, Save this as "CFScript"

    Here's how to do that:

    1.Click File;
    2.Click Save As... Change the directory to your desktop;
    3.Change the Save as type to "All Files";
    4.Type in the file name: CFScript
    5.Click Save ...

    CFScriptB-4.gif
    • Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
    • ComboFix may request an update; please allow it.
    • ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
    • When finished, it shall produce a log for you.
    • Copy and paste the contents of the log in your next reply.
    CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.


    NEXT


    Please advise how the computer is running now and if there are any outstanding issues

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#9 qwertyas182

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Posted 06 March 2013 - 01:18 AM

Sorry for the late reply because i had to going overseas for 2 days.

 

The computer is running normally right now.

Here it is the log

Attached Files



#10 CatByte

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Posted 06 March 2013 - 10:03 AM

please run the following:

Download Security Check from here or here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
  • NEXT


    Please advise how the computer is running now and if there are any outstanding issues

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#11 qwertyas182

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Posted 06 March 2013 - 10:18 AM

There is no issue

 

Here it is the logs

Attached Files



#12 CatByte

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Posted 06 March 2013 - 10:47 AM

We just have some housekeeping to do now,

Please do the following:


You can delete the JRT, TDSSKiller and FRST logs and programs from your desktop.


NEXT

Follow these steps to uninstall Combofix

Combofix_uninstall_image.jpg
  • Make sure your security programs are totally disabled.
  • Press the WinKey +R to open a run box
  • Now copy/paste Combofix /uninstall into the runbox and click OK. Note the space between the ..X and the /U, it needs to be there.
  • NEXT
    • Double click on adwcleaner.exe to run the tool.
    • Click on Uninstall.
    • Confirm with yes.
    If there are any logs/tools remaining on your desktop > right click and delete them.


    NEXT


    ------------------------------------------------------

    Important

    Due to continued exploits of zero-day vulnerabilities in Oracle's Java application, it is the recommendation of many security experts, as well as the TSF Security Team, that you disable Java in your web browsers.

    Java

    US-CERT Alert TA13-010A - Oracle Java 7 Security Manager Bypass Vulnerability

    We recommend disabling Java in your browsers, and enabling it only when needed by certain websites.

    Please disable Java in your browser(s) by following these instructions:

    How do I disable Java in my web browser?

    ------------------------------------------------------


    NEXT


    Below I have included a number of recommendations for how to protect your computer against malware infections.
    • It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
      Strong passwords: How to create and use them Then consider a password keeper, to keep all your passwords safe. KeePass is a small utility that allows you to manage all your passwords.
    • Keep Windows updated by regularly checking their website at :
      http://windowsupdate.microsoft.com/
      This will ensure your computer has always the latest security updates available installed on your computer.
    • Make Internet Explorer more secure
      • Click Start > Run
      • Type Inetcpl.cpl & click OK
      • Click on the Security tab
      • Click Reset all zones to default level
      • Make sure the Internet Zone is selected & Click Custom level
      • In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
      • Next Click OK, then Apply button and then OK to exit the Internet Properties page.
    • Download TFC to your desktop
      • Close any open windows.
      • Double click the TFC icon to run the program
      • TFC will close all open programs itself in order to run,
      • Click the Start button to begin the process.
      • Allow TFC to run uninterrupted.
      • The program should not take long to finish it's job
      • Once its finished it should automatically reboot your machine,
      • if it doesn't, manually reboot to ensure a complete clean
      It's normal after running TFC cleaner that the PC will be slower to boot the first time.
    • WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
      • Green to go
      • Yellow for caution
      • Red to stop
      WOT has an addon available for both Firefox and IE
    • Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.
    • In light of your recent issue, I'm sure you'd like to avoid any future infections. Please take a look at these well written articles:
      PC Safety and Security--What Do I Need?.
    • Simple and easy ways to keep your computer safe and secure on the Internet
    Thank you for your patience, and performing all of the procedures requested.

    Please respond one last time so we can consider the thread resolved and close it, thank-you.


Edited by CatByte, 06 March 2013 - 10:48 AM.

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#13 qwertyas182

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Posted 06 March 2013 - 11:12 AM

I couldn't find Java Control Panel so i couldn't disable it. Is it okay to continue to the next step?



#14 CatByte

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Posted 06 March 2013 - 11:32 AM

yes, just continue on


(you may have to uninstall Java completely, then reinstall the latest from oracle)

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#15 qwertyas182

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Posted 06 March 2013 - 09:55 PM

oke thx a lot CatByte. The problem is solved although i must live with it. Thanks once again!






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