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Certified toolbar just won't go away


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35 replies to this topic

#1 Missy Ferris

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Posted 26 February 2013 - 09:10 PM

Attached File  Result.txt   21.77KB   0 downloadsAttached File  attach.txt   1.99KB   1 downloadsAttached File  dds.zip   2.88KB   0 downloads

 

I have followed all the instructions but still can't seem to be rid of Certified Toolbar :(  It has gotten worse now, it brings up a nasty little security warning (that you can't close) whenever I try to go on another website.

It will not allow me to open Internet Options anymore.........I'm beat


Edited by Missy Ferris, 26 February 2013 - 09:18 PM.


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#2 gringo_pr

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Posted 26 February 2013 - 09:18 PM


Hello Missy Ferris

Welcome to The Forums!!

Around here they call me Gringo and I'll be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.





I need to get some reports to get a base to start from so I need you to run these programs first.


-DeFogger-
  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
    • The application window will appear
    • Click the Disable button to disable your CD Emulation drivers
    • Click Yes to continue
    • A 'Finished!' message will appear
    • Click OK
    • DeFogger may ask you to reboot the machine, if it does - click OK
    Do not re-enable these drivers until otherwise instructed.

-Security Check-
  • Download Security Check by screen317 from here.
    • Save it to your Desktop.
    • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
-Download DDS-
  • Please download DDS from one of the links below and save it to your desktop:

    dds_scr.gif
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3
    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
      • DDS.txt
      • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply
information and logs
  • In your next post I need the following
    • both reports from DDS
      • report from security check
        • let me know of any problems you may have had
      Gringo



I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 Missy Ferris

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Posted 26 February 2013 - 09:36 PM

Hey Gringo, Thanks very much for your post, I'm currently going through the motions:-

 

 Results of screen317's Security Check version 0.99.60 
 Windows 7 Service Pack 1 x86 (UAC is enabled) 
 Internet Explorer 9 
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled! 
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
 Malwarebytes Anti-Malware version 1.70.0.1100 
 Shortcut Cleaner 2.3.2.351  
 Java 7 Update 9 
 Java version out of Date!
 Adobe Reader 9 Adobe Reader out of Date!
````````Process Check: objlist.exe by Laurent```````` 
 Malwarebytes Anti-Malware mbamservice.exe 
 Malwarebytes Anti-Malware mbamgui.exe 
 Malwarebytes Anti-Malware mbam.exe 
 Malwarebytes' Anti-Malware mbamscheduler.exe  
 Kaspersky Lab Kaspersky Internet Security 2012 avp.exe 
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````



#4 Missy Ferris

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Posted 26 February 2013 - 09:50 PM

DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 9.0.8112.16464  BrowserJavaVersion: 10.9.2
Run by User at 13:38:14 on 2013-02-27
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Windows\system32\taskhost.exe
C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2012\avp.exe
C:\Windows\system32\Dwm.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Windows\Explorer.EXE
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2012\avp.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\system32\taskmgr.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\PrintIsolationHost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\NOTEPAD.EXE
C:\Windows\System32\Notepad.exe
C:\Users\User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\NY61BP72\Defogger.exe
C:\Windows\system32\conhost.exe
C:\Users\User\Desktop\SecurityCheck.exe
C:\Windows\system32\conhost.exe
C:\Windows\system32\notepad.exe
C:\Windows\system32\taskeng.exe
c:\program files\windows defender\MpCmdRun.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\conhost.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Windows\System32\svchost.exe -k secsvcs
.
============== Pseudo HJT Report ===============
.
uStart Page = about:blank
uSearch Bar = Preserve
mStart Page = about:blank
mLocal Page = about:blank
mDefault_Page_URL = about:blank
uProxyOverride = <local>
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: IEVkbdBHO Class: {59273AB4-E7D3-40F9-A1A8-6FA9CCA1862C} - c:\program files\kaspersky lab\kaspersky internet security 2012\ievkbd.dll
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre7\bin\ssv.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - c:\program files\microsoft office\office14\URLREDIR.DLL
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre7\bin\jp2ssv.dll
BHO: FilterBHO Class: {E33CF602-D945-461A-83F0-819F76A199F8} - c:\program files\kaspersky lab\kaspersky internet security 2012\klwtbbho.dll
EB: Developer Tools: {1A6FE369-F28C-4AD9-A3E6-2BCB50807CF1} - c:\program files\internet explorer\iedvtool.dll
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "c:\program files\common files\ahead\lib\NMBgMonitor.exe"
uRun: [Akamai NetSession Interface] "c:\users\user\appdata\local\akamai\netsession_win.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [NeroFilterCheck] c:\program files\common files\ahead\lib\NeroCheck.exe
mRun: [AVP] "c:\program files\kaspersky lab\kaspersky internet security 2012\avp.exe"
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mPolicies-Explorer: NoDriveTypeAutoRun = dword:60
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: Add to Anti-Banner - c:\program files\kaspersky lab\kaspersky internet security 2012\ie_banner_deny.htm
TCP: NameServer = 10.0.0.138
TCP: Interfaces\{0EF07975-5727-4C75-AB30-BADAAA95509E} : DHCPNameServer = 10.0.0.138
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - c:\program files\common files\microsoft shared\office14\MSOXMLMF.DLL
Notify: klogon - c:\windows\system32\klogon.dll
SSODL: WebCheck - <orphaned>
.
============= SERVICES / DRIVERS ===============
.
3 MBAMSwissArmy;MBAMSwissArmy
R? b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0
R? clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86
R? Netaapl;Apple Mobile Device Ethernet Service
R? TsUsbFlt;TsUsbFlt
R? TsUsbGD;Remote Desktop Generic USB Device
R? WatAdminSvc;Windows Activation Technologies Service
S? AVP;Kaspersky Anti-Virus Service
S? kl2;kl2
S? KLIM6;Kaspersky Anti-Virus NDIS 6 Filter
S? klmouflt;Kaspersky Lab KLMOUFLT
S? MBAMProtector;MBAMProtector
S? MBAMScheduler;MBAMScheduler
S? MBAMService;MBAMService
.
=============== Created Last 30 ================
.
2013-02-26 17:06:34 60872 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{03152bc7-c47c-4525-b9da-5e402348a615}\offreg.dll
2013-02-26 17:05:58 6954968 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{03152bc7-c47c-4525-b9da-5e402348a615}\mpengine.dll
2013-02-25 06:51:30 -------- d-----w- c:\program files\Ainvo
2013-02-25 02:04:35 -------- d-----w- c:\program files\HitmanPro
2013-02-25 02:03:53 -------- d-----w- c:\users\user\appdata\roaming\PerformerSoft
2013-02-25 01:56:35 -------- d-----w- c:\programdata\HitmanPro
2013-02-25 01:32:33 -------- d-----w- c:\users\user\appdata\roaming\Malwarebytes
2013-02-25 01:32:21 -------- d-----w- c:\programdata\Malwarebytes
2013-02-25 01:32:20 21104 ----a-w- c:\windows\system32\drivers\mbam.sys
2013-02-25 01:32:20 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2013-02-25 01:31:52 -------- d-----w- c:\users\user\appdata\local\Programs
2013-02-25 01:03:57 -------- d-----w- c:\users\user\appdata\roaming\Systweak
2013-02-25 01:03:54 18096 ----a-w- c:\windows\system32\roboot.exe
2013-02-20 11:56:20 -------- d-----w- c:\users\user\appdata\roaming\Anvisoft
2013-02-20 11:55:45 -------- d-----w- c:\programdata\Anvisoft
2013-02-20 11:55:39 -------- d-----w- c:\program files\Anvisoft
2013-02-15 08:00:32 2347008 ----a-w- c:\windows\system32\win32k.sys
2013-02-15 08:00:20 3967848 ----a-w- c:\windows\system32\ntkrnlpa.exe
2013-02-15 08:00:18 3913064 ----a-w- c:\windows\system32\ntoskrnl.exe
2013-02-15 08:00:17 187752 ----a-w- c:\windows\system32\drivers\FWPKCLNT.SYS
2013-02-15 08:00:17 1293672 ----a-w- c:\windows\system32\drivers\tcpip.sys
2013-02-15 08:00:15 169984 ----a-w- c:\windows\system32\winsrv.dll
2013-01-29 23:19:15 -------- d-----w- c:\users\user\appdata\local\Diagnostics
.
==================== Find3M  ====================
.
2013-02-08 02:35:41 74096 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-02-08 02:35:41 697712 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-01-16 14:28:58 232336 ------w- c:\windows\system32\MpSigStub.exe
2013-01-08 22:11:21 1800704 ----a-w- c:\windows\system32\jscript9.dll
2013-01-08 22:03:20 1129472 ----a-w- c:\windows\system32\wininet.dll
2013-01-08 21:56:23 2382848 ----a-w- c:\windows\system32\mshtml.tlb
2013-01-02 20:18:52 15360 ----a-w- c:\windows\Launcher.exe
2012-12-16 14:13:28 295424 ----a-w- c:\windows\system32\atmfd.dll
2012-12-16 14:13:20 34304 ----a-w- c:\windows\system32\atmlib.dll
2012-12-07 12:26:17 308736 ----a-w- c:\windows\system32\Wpc.dll
2012-12-07 12:20:43 2576384 ----a-w- c:\windows\system32\gameux.dll
2012-11-30 04:47:45 293376 ----a-w- c:\windows\system32\KernelBase.dll
2012-11-30 02:55:25 271360 ----a-w- c:\windows\system32\conhost.exe
2012-11-30 02:38:59 6144 ---ha-w- c:\windows\system32\api-ms-win-security-base-l1-1-0.dll
2012-11-30 02:38:59 4608 ---ha-w- c:\windows\system32\api-ms-win-core-threadpool-l1-1-0.dll
2012-11-30 02:38:59 3584 ---ha-w- c:\windows\system32\api-ms-win-core-xstate-l1-1-0.dll
2012-11-30 02:38:59 3072 ---ha-w- c:\windows\system32\api-ms-win-core-util-l1-1-0.dll
.
============= FINISH: 13:38:52.04 ===============
 

 

 

Shortcut Cleaner 1.2.1 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2013 BleepingComputer.com
More Information about Shortcut Cleaner can be found at this link:
 http://www.bleepingcomputer.com/download/shortcut-cleaner/

Program started at: 02/27/2013 01:15:49 PM.

Searching C:\Users\User\AppData\Roaming\Microsoft\Windows\Start Menu\

  * Shortcut Cleaned: C:\Users\User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Accessories\System Tools\Internet Explorer (No Add-ons).lnk => C:\Program Files\Internet Explorer\iexplore.exe  -extoff http://search.certified-toolbar.com?si=41460&st=shortcut&tid=3192

  * Shortcut Cleaned: C:\Users\User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Internet Explorer.lnk => C:\Program Files\Internet Explorer\iexplore.exe http://search.certified-toolbar.com?si=41460&st=shortcut&tid=3192

Searching C:\ProgramData\Microsoft\Windows\Start Menu\

Searching C:\Users\User\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\

  * Shortcut Cleaned: C:\Users\User\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Launch Internet Explorer Browser.lnk => C:\Program Files\Internet Explorer\iexplore.exe http://search.certified-toolbar.com?si=41460&st=shortcut&tid=3192

  * Shortcut Cleaned: C:\Users\User\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar\Internet Explorer.lnk => C:\Program Files\Internet Explorer\iexplore.exe http://search.certified-toolbar.com?si=41460&st=shortcut&tid=3192

  * Shortcut Cleaned: C:\Users\User\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar\Windows Media Player.lnk => C:\Program Files\Windows Media Player\wmplayer.exe /prefetch:1 http://search.certified-toolbar.com?si=41460&st=shortcut&tid=3192

  * Shortcut Cleaned: C:\Users\User\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Vuze.lnk => C:\Program Files\Vuze\Azureus.exe http://search.certified-toolbar.com?si=41460&st=shortcut&tid=3192

Searching C:\Users\Public\Desktop\

Searching C:\Users\User\Desktop\


6 bad shortcuts found.

Program finished at: 02/27/2013 01:15:54 PM
Execution time: 0 hours(s), 0 minute(s), and 4 seconds(s)



#5 Missy Ferris

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Posted 26 February 2013 - 09:52 PM

There it is, all the info that you asked for.

 

Now I am waiting with baited breath. Thankyou :)



#6 gringo_pr

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Posted 26 February 2013 - 10:10 PM


Hello Missy Ferris


These are the programs I would like you to run next, if you have any problems with these just skip it and move on to the next one.


-AdwCleaner-
  • Please download AdwCleaner by Xplode onto your desktop.
    • Close all open programs and internet browsers.
    • Double click on AdwCleaner.exe to run the tool.
    • Click on Delete.
    • Confirm each time with Ok.
    • Your computer will be rebooted automatically. A text file will open after the restart.
    • Please post the content of that logfile with your next answer.
    • You can find the logfile at C:\AdwCleaner[S1].txt as well.
--RogueKiller--
  • Download & SAVE to your Desktop RogueKiller or from here
    • Quit all programs that you may have started.
    • Please disconnect any USB or external drives from the computer before you run this scan!
    • For Vista or Windows 7, right-click and select "Run as Administrator to start"
    • For Windows XP, double-click to start.
    • Wait until Prescan has finished ...
    • Then Click on "Scan" button
    • Wait until the Status box shows "Scan Finished"
    • click on "delete"
    • Wait until the Status box shows "Deleting Finished"
    • Click on "Report" and copy/paste the content of the Notepad into your next reply.
    • The log should be found in RKreport[1].txt on your Desktop
    • Exit/Close RogueKiller+
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#7 Missy Ferris

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Posted 27 February 2013 - 12:15 AM

I still can't open Internet Options......



#8 gringo_pr

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Posted 27 February 2013 - 12:20 AM

Go ahead and run the two programs that I asked to run



gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#9 Missy Ferris

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Posted 27 February 2013 - 01:40 AM

I am currently backing up my C drive and desktop to an expansion drive... Its slow, still got 40% to go :(



#10 gringo_pr

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Posted 27 February 2013 - 01:43 AM

No problem - I will be here for another two hours so if it takes longer than that then I will look for you after I get some sleep



gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#11 Missy Ferris

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Posted 27 February 2013 - 05:34 AM

# AdwCleaner v2.113 - Logfile created 02/27/2013 at 21:19:49
# Updated 23/02/2013 by Xplode
# Operating system : Windows 7 Home Premium Service Pack 1 (32 bits)
# User : User - USER-PC
# Boot Mode : Normal
# Running from : C:\Users\User\Desktop\adwcleaner.exe
# Option [Delete]


***** [Services] *****


***** [Files / Folders] *****


***** [Registry] *****


***** [Internet Browsers] *****

-\\ Internet Explorer v9.0.8112.16464

[OK] Registry is clean.

*************************

AdwCleaner[R1].txt - [8262 octets] - [25/02/2013 12:06:47]
AdwCleaner[R2].txt - [1101 octets] - [25/02/2013 19:26:14]
AdwCleaner[S1].txt - [8529 octets] - [25/02/2013 12:07:07]
AdwCleaner[S2].txt - [829 octets] - [25/02/2013 12:19:21]
AdwCleaner[S3].txt - [1044 octets] - [25/02/2013 19:26:41]
AdwCleaner[S4].txt - [811 octets] - [27/02/2013 21:19:49]

########## EOF - C:\AdwCleaner[S4].txt - [870 octets] ##########



#12 Missy Ferris

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Posted 27 February 2013 - 05:44 AM

RogueKiller V8.5.2 [Feb 23 2013] by Tigzy
mail : tigzyRK<at>gmail<dot>com
Feedback : http://www.geekstogo.com/forum/files/file/413-roguekiller/
Website : http://tigzy.geekstogo.com/roguekiller.php
Blog : http://tigzyrk.blogspot.com/

Operating System : Windows 7 (6.1.7601 Service Pack 1) 32 bits version
Started in : Normal mode
User : User [Admin rights]
Mode : Remove -- Date : 02/27/2013 21:39:40
| ARK || FAK || MBR |

¤¤¤ Bad processes : 1 ¤¤¤
[Microsoft][HJNAME] notepad.exe -- C:\Windows\System32\notepad.exe [7] -> KILLED [TermProc]

¤¤¤ Registry Entries : 2 ¤¤¤
[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> REPLACED (0)
[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> REPLACED (0)

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [LOADED] ¤¤¤

¤¤¤ HOSTS File: ¤¤¤
--> C:\Windows\system32\drivers\etc\hosts

 

¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: ST500DM0 02-9YN14C SCSI Disk Device +++++
--- User ---
[MBR] aa05731dde8b4a57367875685fd4cdaf
[BSP] 860972b9e1389a1041bc3c6137fbee68 : Windows 7/8 MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 2048 | Size: 100 Mo
1 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 206848 | Size: 476838 Mo
User = LL1 ... OK!
Error reading LL2 MBR!

+++++ PhysicalDrive1: WDC WD20 00JS-00NCB1 SCSI Disk Device +++++
--- User ---
[MBR] fa290c336d0b9470268dbd8095c16b9a
[BSP] edf3f33a4964129840026780c800db39 : MBR Code unknown
Partition table:
0 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 63 | Size: 190779 Mo
User = LL1 ... OK!
Error reading LL2 MBR!

Finished : << RKreport[2]_D_02272013_02d2139.txt >>
RKreport[1]_S_02272013_02d2138.txt ; RKreport[2]_D_02272013_02d2139.txt



#13 Missy Ferris

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Posted 27 February 2013 - 05:50 AM

OK Gringo, I have done the scans, as you suggested and have posted the logs above.

What happens now?



#14 Missy Ferris

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Posted 27 February 2013 - 05:53 AM

Oh and I am still unable to get Internet Options to open, \\



#15 gringo_pr

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Posted 27 February 2013 - 01:00 PM


Hello Missy Ferris

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

  • Gringo



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