I couldn't find an appropriate place in the "Security" section to post this, so I figured I'd post this here.
About a week ago my wife bought a new computer from Dell, but it hasn't been hooked up yet. Tonight she got a phone call from someone identifying herself as being from "Dell Technical Support." They asked for me by name, but since my wife bought the computer she took the call. Unfortunately, perhaps, she took this person seriously, but couldn't fully understand her because of the caller's heavy accent, she was calling from a noisy room (possibly a call center), and the caller was using *unusual* terminology. Finally, she handed the phone to me.
The caller once again introduced herself as being from "Dell Technical Support" and told me that they were getting "signals" from our new Dell computer and that our personal information was at risk. At this point I began asking some leading questions. Unfortunately, from my line of questioning my wife figured out what I was doing and began laughing so loudly that I had even more difficulty understanding the caller. It sounded like she wanted me to sit at the computer while she walked me through some instructions.
Anyway, I apologized and asked her to mail me the information.
The only thing that REALLY bothers me is the fact that the call came so quickly after the purchase of the computer. It could be a wildly lucky coincidence, but I'd really like to notify Dell about it.
Does anyone know if there's an approved procedure for this? Thanks!