Hello. I am new to this forum. I am definitely no expert on the pc. I know just a few tricks. Recently my performance started going downhill. Facebook takes a longer time to load. My favorite game locks up after several levels. I can't watch some videos that would normally not be a problem. I can't use a website that has a lot happening on a page.
So, i tried what I know. I updated Norton and ran it. Nothing found. I ran ccleaner and cleared up some space.
I have defraggler on my machine and should have run it, but I didn't.
Then I started thinking what else I could do. Bad idea. I first found malwarebytes, installed it, and ran it. It found one virus, but my problems were not helped. Then I found combofix, installed it and ran it. That didn't seem to find anything. So, I uninstalled both malwarebytes and combofix.
When I installed combofix, I did not do it from the page I found later with a warning not to run it without posting to a forum first and getting help. Unfortunately, I did not write down where I had been. i created an account with combofix and tried clicking on a link to print the instructions. I got an error message, then my printer locked up and flashed a little blinky light at me. The printer would not turn off or print the page. I finally had to pull the plug on the possessed printer. I also got an error on my computer when I tried to get to the forums.
I sent an email to support, and sent some emails back and forth with a nice person who was trying to help me, but I just could not provide any helpful information. I tried and tried to repeat my actions that gave me the earlier error messages to no avail.
I called my brother who knows more about computers than me, and he looked at a few things and advised me to run defraggler. I downloaded a newer version. When I ran it, I got an 'the application defraggler has quit unexpectedly'. I tried 3 times with the same result.
Does anyone have any suggestions? I'd appreciate any assistance.
Edited by seahag3a, 26 February 2013 - 03:26 PM.