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Windows fails to start up


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#1 janiecetd

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Posted 26 February 2013 - 12:09 PM

I am using an HP pavilion laptop that runs Windows 7. Over the past, couple of weeks I'll get a blue screen that says that my computer failed to start up when I turn it on. I will then run the system repair, and it will start up fine, but then give me the blue screen again the next day. I have tried using restore points but those don't seem to help. I have an Anti-virus program and have run full scans on it but nothing comes up beyond tracking cookies. 



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#2 hamluis

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Posted 26 February 2013 - 01:59 PM

Please download MiniToolBox  , save it to your desktop and run it.

]

Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 .

 

Louis



#3 janiecetd

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Posted 26 February 2013 - 05:38 PM

MiniToolBox by Farbar  Version:10-01-2013
Ran by Tiffany (administrator) on 26-02-2013 at 16:31:11
Running from "C:\Users\Tiffany\Downloads"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (02/26/2013 02:30:50 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 589044

Error: (02/26/2013 02:30:50 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 589044

Error: (02/26/2013 02:30:50 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (02/26/2013 02:21:07 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 6131

Error: (02/26/2013 02:21:07 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 6131

Error: (02/26/2013 02:21:07 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (02/26/2013 02:21:06 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 5117

Error: (02/26/2013 02:21:06 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 5117

Error: (02/26/2013 02:21:06 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (02/26/2013 02:21:05 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4103
 

http://speccy.piriform.com/results/pVhKgDsIqmhcbgAmgYRQSLv



#4 hamluis

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Posted 27 February 2013 - 10:04 AM

Your post seems to be missing...some data I requested.

 

Louis



#5 janiecetd

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Posted 27 February 2013 - 11:17 AM

Sorry about that.

 

 

MiniToolBox by Farbar  Version:10-01-2013
Ran by Tiffany (administrator) on 27-02-2013 at 10:15:30
Running from "C:\Users\Tiffany\Downloads"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
 
Application errors:
==================
Error: (02/27/2013 10:07:14 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 7254
 
Error: (02/27/2013 10:07:14 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 7254
 
Error: (02/27/2013 10:07:14 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (02/27/2013 10:07:13 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 6194
 
Error: (02/27/2013 10:07:13 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 6194
 
Error: (02/27/2013 10:07:13 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (02/27/2013 10:07:12 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 5148
 
Error: (02/27/2013 10:07:12 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 5148
 
Error: (02/27/2013 10:07:12 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (02/27/2013 10:07:11 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4150
 
 
System errors:
=============
Error: (02/27/2013 09:59:52 AM) (Source: Service Control Manager) (User: )
Description: The SeaPort service failed to start due to the following error: 
%%2
 
Error: (02/27/2013 00:24:51 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x8024200d: Security Update for Windows 7 for x64-based Systems (KB2667402).
 
Error: (02/26/2013 01:25:16 PM) (Source: Service Control Manager) (User: )
Description: The SeaPort service failed to start due to the following error: 
%%2
 
Error: (02/26/2013 01:15:33 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x8024200d: Security Update for Windows 7 for x64-based Systems (KB2667402).
 
Error: (02/26/2013 10:55:44 AM) (Source: Service Control Manager) (User: )
Description: The SeaPort service failed to start due to the following error: 
%%2
 
Error: (02/26/2013 10:55:30 AM) (Source: BugCheck) (User: )
Description: 0x0000000a (0x0000000000000000, 0x0000000000000002, 0x0000000000000000, 0xfffff80002c8acd4)C:\Windows\MEMORY.DMP022613-34772-01
 
Error: (02/26/2013 00:49:19 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x8024200d: Security Update for Windows 7 for x64-based Systems (KB2667402).
 
Error: (02/25/2013 03:04:55 PM) (Source: Service Control Manager) (User: )
Description: The SeaPort service failed to start due to the following error: 
%%2
 
Error: (02/25/2013 03:04:41 PM) (Source: BugCheck) (User: )
Description: 0x0000000a (0x0000000000000000, 0x0000000000000002, 0x0000000000000000, 0xfffff80002c8bcd4)C:\Windows\MEMORY.DMP022513-34476-01
 
Error: (02/25/2013 00:56:13 PM) (Source: Service Control Manager) (User: )
Description: The SeaPort service failed to start due to the following error: 
%%2
 
 
Microsoft Office Sessions:
=========================
Error: (11/20/2012 10:31:45 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6665.5003, Microsoft Office Version: 12.0.6612.1000. This session lasted 5 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (11/20/2012 10:31:24 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6665.5003, Microsoft Office Version: 12.0.6612.1000. This session lasted 14 seconds with 0 seconds of active time.  This session ended with a crash.
 
 
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AMD Fuel (Version: 2010.1209.2324.42008)
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ccc-core-static (Version: 2010.1209.2324.42008)
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Google Chrome (Version: 25.0.1364.97)
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Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.4.3607.2246)
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Heroes of Hellas 2 - Olympia (Version: 2.2.0.95)
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HP Auto (Version: 1.0.12494.3472)
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HP CloudDrive
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Microsoft Office 2007 Service Pack 3 (SP3)
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Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
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Update for Microsoft Office 2007 Help for Common Features (KB963673)
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Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596802) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2767848) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
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Windows Live SOXE (Version: 15.4.3502.0922)
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Windows Live UX Platform (Version: 15.4.3502.0922)
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WMV9/VC-1 Video Playback (Version: 1.00.0000)
Yahoo! Messenger
Yahoo! Software Update
Yahoo! Toolbar
Zuma Deluxe (Version: 2.2.0.95)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 62%
Total physical RAM: 2810.9 MB
Available physical RAM: 1051.74 MB
Total Pagefile: 5619.99 MB
Available Pagefile: 3357.08 MB
Total Virtual: 4095.88 MB
Available Virtual: 3983.84 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:282.92 GB) (Free:209.68 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:14.88 GB) (Free:1.86 GB) NTFS
4 Drive f: (HP_TOOLS) (Fixed) (Total:0.1 GB) (Free:0.09 GB) FAT32
 
========================= Users: ========================================
 
User accounts for \\TIFFANY-HP
 
Administrator            Guest                    Tiffany                  
 
 
**** End of log ****


#6 hamluis

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Posted 27 February 2013 - 12:26 PM

i don't really see anything that jumps out as indicative of a Windows problem.

 

In such a case...I would default to the hard drive as a suspect.

 

Have you run the HP Diagnostics package yet?

 

If not, I suggest that you do so.

 

Louis

 

 



#7 janiecetd

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Posted 28 February 2013 - 12:00 PM

I ran a start up test, and it said it failed.


Edited by janiecetd, 28 February 2013 - 12:25 PM.


#8 hamluis

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Posted 28 February 2013 - 03:29 PM

Your startup test...said that the hard drive had failed?

 

Please post the exact message.

 

Louis


Edited by hamluis, 28 February 2013 - 03:29 PM.


#9 janiecetd

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Posted 28 February 2013 - 07:03 PM

Well, I ran the start up test and it said that the memory test passed, the SMART check passed, the short DST test passed, and the optimized DST test passed, but for some reason when it got towards the end it said it failed. The failure ID it gave was: GLJL1T-0006HT-XDO14J-C0BS03






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