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Black Screen- Press F11 for Recovery, no system restore option


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#1 poppyegan

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Posted 25 February 2013 - 03:11 PM

Laptop is 2 months old running Windows 7, rarely used and has no extra hardware etc installed. Windows was pre installed with no discs in box

 

Today upon opening it has a black screen with press  F11 for recovery. Recovery runs using Cyberlink power recover but on completion it goes back to the black screen with  pressF11

 

I got into safe mode and advanced boot options but there was no option to system restore

 

Could anyone help with how to resolve this

 

Thanks very much



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#2 rotor123

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Posted 25 February 2013 - 03:22 PM

Hi,

There will be no system restore points after running Cyberlink power recover as that wipes the old windows and puts a new copy on the drive as I understand it.

 

At this point in time I would get a hold of the manufacturer for support and warranty since it is only two months old. Just curious, HP?

 

If it is an HP, What happens when you run the built-in hardware diagnostics. They should be available on the same screen as the Press F11 message.

 

Good Luck

Roger


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#3 poppyegan

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Posted 25 February 2013 - 03:28 PM

Thanks for the quick reply

 

It automaticaly went into the cyberlink recovery so never even got a chance to check system restore first.

 

Its a Medion laptop , Ill send then an email now






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