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can't open any programs


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#1 markbrut

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Posted 25 February 2013 - 02:06 PM

I've got some kind of malware going on and not sure how to fix it...I use Windows 7 and Firefox...currently can't open any programs like Word or install or open any .exe programs like Malwarebytes, Combo Fix, etc.  I also have had issue lately with the browser crashing and logging me out of all websites that are usually kept as logged in to where I have to sign in again.

 

Any ideas?  Thanks.



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#2 narenxp

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Posted 25 February 2013 - 02:09 PM

Can you launch them in safemode?

 

Right click on the exe file-select run as administrator.

 

Does that work?



#3 markbrut

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Posted 25 February 2013 - 02:23 PM

thanks for the fast reply...no...tried to run Malware Bytes and Combo Fix as admin and won't run...also tried to open Word and Excel as admin and they will not open...



#4 narenxp

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Posted 25 February 2013 - 02:27 PM

Do not run combofix without an expert help.

 

Download Listparts from here

For 32 bit

List parts 32

For 64 bit

List parts 64

Launch it,click on SCAN,post the log



#5 markbrut

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Posted 25 February 2013 - 02:39 PM

thanks...won't run either of these either regularly or as admin, goes right to "not responding"...



#6 narenxp

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Posted 25 February 2013 - 03:03 PM

Copy the listparts tool to a flash drive.

 

Restart the PC

Press F8 on bootup

Select REPAIR YOUR COMPUTER

Click on REPAIR

On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

Can you get to this screen?

If yes, click on Command Prompt

 

  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\ListParts.exe (for x64 bit version type e:\ListParts64.exe)  and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Put check mark on List BCD.
  • Press Scan button.
  • It will make a log (Result.txt) in the flash drive. Please copy and paste it to your reply.


#7 markbrut

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Posted 25 February 2013 - 04:19 PM

Here are the results:

 

ListParts by Farbar Version: 16-01-2013
Ran by SYSTEM (administrator) on 25-02-2013 at 14:09:38
Windows 7 (X64)
Running From: H:\
Language: 0409
************************************************************

========================= Memory info ======================

Percentage of memory in use: 9%
Total physical RAM: 6044.36 MB
Available physical RAM: 5467.83 MB
Total Pagefile: 6042.56 MB
Available Pagefile: 5442.9 MB
Total Virtual: 8192 MB
Available Virtual: 8191.91 MB

======================= Partitions =========================

1 Drive c: (OS) (Fixed) (Total:684.79 GB) (Free:515.72 GB) NTFS
3 Drive e: (RECOVERY) (Fixed) (Total:13.81 GB) (Free:4.93 GB) NTFS ==>[System with boot components (obtained from reading drive)]
4 Drive h: () (Removable) (Total:0.98 GB) (Free:0.84 GB) FAT
5 Drive x: (Boot) (Fixed) (Total:0.03 GB) (Free:0.03 GB) NTFS

  Disk ###  Status         Size     Free     Dyn  Gpt
  --------  -------------  -------  -------  ---  ---
  Disk 0    Online          698 GB      0 B         
  Disk 1    Online         1004 MB      0 B         

Partitions of Disk 0:
===============

Disk ID: 98925B75

  Partition ###  Type              Size     Offset
  -------------  ----------------  -------  -------
  Partition 1    OEM                 39 MB    31 KB
  Partition 2    Primary             13 GB    40 MB
  Partition 3    Primary            684 GB    13 GB

======================================================================================================

Disk: 0
Partition 1
Type  : DE
Hidden: Yes
Active: No

  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
* Volume 4                      FAT    Partition     39 MB  Healthy    Hidden  

======================================================================================================

Disk: 0
Partition 2
Type  : 07
Hidden: No
Active: Yes

  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
* Volume 1     E   RECOVERY     NTFS   Partition     13 GB  Healthy            

======================================================================================================

Disk: 0
Partition 3
Type  : 07
Hidden: No
Active: No

  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
* Volume 2     C   OS           NTFS   Partition    684 GB  Healthy            

======================================================================================================

Partitions of Disk 1:
===============

Disk ID: 00D698D4

  Partition ###  Type              Size     Offset
  -------------  ----------------  -------  -------
  Partition 1    Primary           1004 MB    16 KB

======================================================================================================

Disk: 1
Partition 1
Type  : 06
Hidden: No
Active: Yes

  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
* Volume 3     H                FAT    Removable   1004 MB  Healthy            

======================================================================================================

Windows Boot Manager
--------------------
identifier              {bootmgr}
device                  partition=E:
description             Windows Boot Manager
locale                  en-us
inherit                 {globalsettings}
default                 {default}
resumeobject            {4395b10f-955d-11e1-a07b-d4bed92940ed}
displayorder            {default}
toolsdisplayorder       {memdiag}
timeout                 30

Windows Boot Loader
-------------------
identifier              {default}
device                  partition=C:
path                    \Windows\system32\winload.exe
description             Windows 7
locale                  en-us
inherit                 {bootloadersettings}
recoverysequence        {current}
recoveryenabled         Yes
osdevice                partition=C:
systemroot              \Windows
resumeobject            {4395b10f-955d-11e1-a07b-d4bed92940ed}
nx                      OptIn

Windows Boot Loader
-------------------
identifier              {current}
device                  ramdisk=[E:]\Recovery\WindowsRE\Winre.wim,{a9fee0d4-955b-11e1-9b67-c01885b9b822}
path                    \windows\system32\winload.exe
description             Windows Recovery Environment
inherit                 {bootloadersettings}
osdevice                ramdisk=[E:]\Recovery\WindowsRE\Winre.wim,{a9fee0d4-955b-11e1-9b67-c01885b9b822}
systemroot              \windows
nx                      OptIn
winpe                   Yes

Resume from Hibernate
---------------------
identifier              {4395b10f-955d-11e1-a07b-d4bed92940ed}
device                  partition=C:
path                    \Windows\system32\winresume.exe
description             Windows Resume Application
locale                  en-US
inherit                 {resumeloadersettings}
filedevice              partition=C:
filepath                \hiberfil.sys
debugoptionenabled      No

Windows Memory Tester
---------------------
identifier              {memdiag}
device                  partition=E:
path                    \boot\memtest.exe
description             Windows Memory Diagnostic
locale                  en-US
inherit                 {globalsettings}
badmemoryaccess         Yes

EMS Settings
------------
identifier              {emssettings}
bootems                 Yes

Debugger Settings
-----------------
identifier              {dbgsettings}
debugtype               Serial
debugport               1
baudrate                115200

RAM Defects
-----------
identifier              {badmemory}

Global Settings
---------------
identifier              {globalsettings}
inherit                 {dbgsettings}
                        {emssettings}
                        {badmemory}

Boot Loader Settings
--------------------
identifier              {bootloadersettings}
inherit                 {globalsettings}
                        {hypervisorsettings}

Hypervisor Settings
-------------------
identifier              {hypervisorsettings}
hypervisordebugtype     Serial
hypervisordebugport     1
hypervisorbaudrate      115200

Resume Loader Settings
----------------------
identifier              {resumeloadersettings}
inherit                 {globalsettings}

Device options
--------------
identifier              {a9fee0d4-955b-11e1-9b67-c01885b9b822}
description             Ramdisk Options
ramdisksdidevice        partition=E:
ramdisksdipath          \Recovery\WindowsRE\boot.sdi


****** End Of Log ******



#8 narenxp

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Posted 25 February 2013 - 04:23 PM

Looks good.When did this whole issue start?

 

Please download exeHelper to your desktop.

http://www.raktor.net/exeHelper/exeHelper.com

Double-click on exeHelper.com to run the fix.

A black window should pop up, press any key to close once the fix is completed.

 

Try to launch programs now.



#9 markbrut

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Posted 25 February 2013 - 04:27 PM

I've had the browser crashing issue for about a week, maybe a little longer...but not being able to open Word and all that started today...seems to work now.  What was the problem?

Thanks for your help, this site has been tremendous to me over the years.



#10 narenxp

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Posted 25 February 2013 - 04:29 PM

Looks like file associations were corrupt.

 

safe surfing :)



#11 markbrut

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Posted 25 February 2013 - 04:30 PM

thank you!



#12 narenxp

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Posted 25 February 2013 - 04:30 PM

welcome.gif






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