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board battery issues.


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#1 arizonaredhead

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Posted 25 February 2013 - 12:40 PM

The usb ports all failled on my son's pc. So I bought and installed a pci card with usb ports. Now when I start the machine, it goes to the "windows xp" page and then quits. If I take out the board battery and put in a new battery it just does the same exact thing!



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#2 dc3

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Posted 25 February 2013 - 12:53 PM

The article the link below will take you to is very comprehensive and should have the information you need to troubleshoot this problem.

 

Microsoft Windows XP - Resolving USB controller installation issues

 

What board battery are you referring to?  The CMOS battery?


Edited by dc3, 25 February 2013 - 12:56 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 arizonaredhead

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Posted 25 February 2013 - 04:03 PM

Yes



#4 dc3

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Posted 25 February 2013 - 04:14 PM

The CMOS battery keeps the settings in the BIOS, this includes the time and date.  I don't believe your problem is related to this.

 

I had suggested checking out the link that I provided to see if this works.  If it doesn't there's a chance that the USB controller/s are integrated on the motherboard, if these fail you are looking at a new motherboard.

 

What is the make and model of this computer?


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#5 arizonaredhead

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Posted 25 February 2013 - 10:04 PM

I built this computer for my son several years ago. It has an MSI motherboard and an AMD Athlon cpu. The usb ports that failed are the ones that are part of the board. I was hoping I could get by with with just adding a pci card that has four external and one internal usb 2.0 ports. I just got home and have yet to go tinker with my son's desktop and try to apply the information I got from the link you sent me, but i will and i will get back to you! Thank you!



#6 arizonaredhead

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Posted 25 February 2013 - 10:34 PM

I got it fixed, thanks!



#7 dc3

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Posted 26 February 2013 - 08:14 AM

A happy ending, outstanding!thumbup2.gif


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