First, I apologize as this is my first post on here and I am unsure if this is the appropriate place as I don't know if it is a virus or an issue with software compatibility. My mother's friend has an eMachine that is about 5-6 years old. Recently, she received notification to update and renew McAfee Internet Security, which she did. She turned her computer off and when she turned it back on the next day, she was no longer able to download anything from the Internet (Internet Explorer 8). I verified that nothing can be downloaded (tried downloading more recent versions of IE, Malwarebytes, Chrome, etc.) Additionally, when you type in "hotmail.com", it simply loads as a blank white screen. I should mention that when you first launch Internet Explorer 8, it warns you about the security settings being too low, her settings are on medium-high. I tried to open McAfee and all that happens is a blank white window. I then tried to run the system in safe mode. That didn't seem to make any difference. The final thing I want to mention is that all of her shortcuts on her desktop were non-functional. I was able to get those fixed by creating new ones, but it was weird that all of them stopped working.
I would greatly appreciate any advice!
Edited by hamluis, 25 February 2013 - 07:44 AM.
Moved from Vista to Am I Infected - Hamluis.